Ticket comment variable in send email to alert user "Assigned Agent"

  • 14 September 2023
  • 1 reply




Having variables in emails are AWESOME! thank you for this. 


I took a look here but did not see comment variable to include on ticket email. 


What I am trying to do is if a agent is assigned a ticket and I want to add a comment and email them my comment.


For example. I might add a comment not visible to the requestor that the student is in 3rd grade so they will need a Dell Chromebook. I would like that comment in the email send rather than just a comment was made. 






Thank you


1 reply

Userlevel 6
Badge +10

@RWatson Thank you for submitting your question to our community. I love this idea to add to our variables. Unfortunately, this is not currently a feature, but you can submit your idea to our Idea Exchange here: