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Hello,

 

Having variables in emails are AWESOME! thank you for this. 

 

I took a look here but did not see comment variable to include on ticket email. 

 

What I am trying to do is if a agent is assigned a ticket and I want to add a comment and email them my comment.

 

For example. I might add a comment not visible to the requestor that the student is in 3rd grade so they will need a Dell Chromebook. I would like that comment in the email send rather than just a comment was made. 

 

 

 

 

 

Thank you

Ron

@RWatson Thank you for submitting your question to our community. I love this idea to add to our variables. Unfortunately, this is not currently a feature, but you can submit your idea to our Idea Exchange here: https://community.incidentiq.com/topic/new

 

Is there a way to get the email used in distributing out through Incident IQ messages via email as a variable?

@akwan Here is our list of supported variables: 

 

@akwan Here is our list of supported variables: 

 

I looked and couldn’t find that particular one

@akwan Then it is not currently supported. Please head to Idea Exchange to submit your request: https://community.incidentiq.com/ideas

Anyone reading this post, please upvote this idea

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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