Our team has noticed in past few months that our ticket pages are no longer loading every ticket item that we have set to display. For example, when choosing 50, 100, or 200 items per page. It only loads the first 10 or so that you’re actually able to see on your screen. In order to get the rest you have to completely scroll down until you’ve reached your specified number. In the past these would all load when the page loaded, making it easier to navigate and search tickets on that page.
I reached out to support and was told it was working as intended. I stated that it worked in the past and asked why we would have the option to choose how many items per page we wanted if it didn’t actually load them all? To me that is not working as intended.. They escalated the issue. After the escalation I was again told it was working as intended and to submit a feature enhancement request through this idea exchange.
I’ve attached a screenshot below of what happens as you scroll down to load the entirety of the page. The tickets are not truly loaded until you scroll to them. I have also confirmed that it behaves the same on Chrome and Edge.
Please can we get our pages to completely load based on the amount of items we have set to display per page? I will add that user lists and rooms will load as expected, it seems to only be affecting tickets right now. However, we do need this functionality across Ticketing, Events, and Facilities.
