A separate ticket is opened for each location.

@JAiello 3501f07 sd13 Thank you for submitting your question to our community!

@jclark is correct! (Thanks @jclark for jumping in). Each location will have its own ticket opened. Is that what you are looking to do? 

Kathryn, that is exactly what I wanted confirmed.  I knew in my gut that that was how it worked but I just wanted to confirm it from you guys so we didn’t get a surprise next June.

Thanks

Kathryn, we have AEDs to be maintained at multiple locations (2 or 3 at each school - 20 schools), so I created a ticket template and added all the assets to it. When the tickets are automatically created for each AED, I would like the ticket location to be the asset location. I tried it a few ways, but couldn’t get it to do that. How would I go about it?

 @bingbill 

I tested this out and it did work for me. So I created a ticket template, added the assets (that are at different location) and check the box for “multiple location” within the ticket template. 

When I went to submit that ticket template, at the top it shows that the ticket will be submitted for the assets locations. 

When I click on Submit Ticket and choose the template that I created, it does show what you posted. However, I wanted this template for PM on a schedule. For the test, I added 3 devices each in their own location. When I set the schedule, and let it run, 9 tickets were created. 3 for each device, setting the 3 locations for each of the 3 devices! Should have been 3 tickets- device 1 with device 1’s location, device 2 with device 2’s location, and device 3 with device 3’s location. What am I doing wrong?

@bingbill 

Try removing the locations you selected in your ticket template and just have the box checked with no locations selected.  

Because you selected locations it is creating a ticket for each asset for each of the locations. 

Closer! It now created 3 tickets, one for each device. However, the location was set to the District Office for all 3 tickets! And the room was set to device 1’s room. Weird.

- Still looking into this. Not giving up just yet