Skip to main content

I have created a ticket template with multiple locations and have set up 4 scheduled times for ticket generation. When I hit save I get the following: Ticket priority is required in order to schedule tickets for automatic creation without user interaction. I then go into workflow details and add a ticket priority level but I still get the same message when i attempt to save. Any thoughts

@TLindner 238016 windhamsd Thank you for submitting your question. Our team is looking into this currently and I will give you an update when I have more information 😄

@TLindner 238016 windhamsd Great News! This should be up and working now 😄

It looks like this issue is still persisting. We are unable to set ticket templates / schedules for multiple locations. It keeps defaulting back to a single location or removing the location entirely. We tested it and only one ticket came through after selecting 14 locations. 

@Dakota SDOW Please submit a ticket to support. Looks like this needs a review! 😄

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316