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Is there any way to take all of your ticket templates and filter out by a specific agent or team? 

I have many templates created for our maintenance dept. and when someone leaves, I have no way to pull up all ticket templates that were created for that specific agent and change to a new employees name.  

Would there be any way to add a filter or view setting to see agents/teams assigned to ticket template view?

Thanks

Hi ​@SMiller 963fe86 spschools Thank you for reaching out! Unfortunately, there is no current functionality that filters ticket templates for a specific user. However, when creating or editing a ticket template, you can assign the template to a team. This should solve any future need of having to look through individual ticket templates assigned to specific users, should anyone new join a team or leave a team. 

If you still would like to see the functionality to add a filter or view setting to see agents/teams assigned to a ticket template, I know our team would love to hear about any ideas and specific use cases you have in mind! Please submit your idea to our Idea Exchange, as we use the feedback left there to improve the platform further. Add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to our Idea Exchange below for your convenience. Please let me know if you have any additional questions.

https://community.incidentiq.com/ideas

 

Thank you,

Tyrell T.

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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