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Tickets not loading

  • Sep 6, 2024 6:04 PM UTC
  • 19 replies
  • 302 views
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The ticket views and the tickets themselves are not loading for me this afternoon. All I get is a spinning circle saying Loading items…

Is anyone else experiencing this issue?

Best answer by Kathryn Carter

Good Afternoon; our team has identified the issue and deployed a fix. Please let us know if you continue to see outages. 

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      19 replies

      actcpsb
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      • actcpsb
      • Observer
      • Sep 6, 2024 6:05 PM UTC

      Seeing the same issue in our instance.

        ADeLacy
        Participant
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        • ADeLacy
        • Participant
        • Sep 6, 2024 6:05 PM UTC

        We have this issue as well, all my team and Facilities. 

        Specialist
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        • jclark
        • Specialist
        • Sep 6, 2024 6:05 PM UTC

        Same here!

        Participant
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        • angiejaeger
        • Participant
        • Sep 6, 2024 6:06 PM UTC

        Same issue here and we are calling support

        Mentor
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        Here too - guess we all get to go home!

        Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
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        • Doug-hall
        • Observer
        • Sep 6, 2024 6:07 PM UTC

        Same

        ADeLacy
        Participant
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        • ADeLacy
        • Participant
        • Sep 6, 2024 6:07 PM UTC

        I thought the rule was don’t push to prod on fridays...

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          • MBesnier
          • Observer
          • Sep 6, 2024 6:07 PM UTC

          Same here!

          Contributor
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          Same here….can’t put in a support ticket because the ticket platform won’t load 🤔

          Cozmo03
          Participant
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          • Cozmo03
          • Participant
          • Sep 6, 2024 6:08 PM UTC

          Same here.

          Hannah Bailey
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          • Hannah Bailey
          • iiQ Community Manager
          • Sep 6, 2024 6:10 PM UTC

          Hey everyone.

          Our support team is working on this issue. We will update you when we know more. 

          Apologize for the inconvenience. 

          Hannah Bailey - Director, Customer Engagement
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            here as well

             

            GWade
            Contributor
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            • GWade
            • Contributor
            • Sep 6, 2024 6:11 PM UTC

            Hey everyone.

            Our support team is working on this issue. We will update you when we know more. 

            Apologize for the inconvenience. 

            I went here first, https://status.incidentiq.com/, they may want to update this

            Forum|alt.badge.img+2

            We are also seeing the same issue.

            Forum|alt.badge.img+3

            We are experiencing issues also.

            Kathryn Carter
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            Hi! Our team is aware and currently working on a solution. Thank you for letting us know, and I will get back to you soon with an update. 

            If you do not already follow our status page, please subscribe! We are getting this updated now https://status.incidentiq.com/

            Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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              It’s working again for me

              ADeLacy
              Participant
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              • ADeLacy
              • Participant
              • Sep 6, 2024 6:24 PM UTC

              soft working for us as well. 

                Kathryn Carter
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                • Kathryn Carter
                • Community Manager
                • Answer
                • Sep 6, 2024 6:47 PM UTC

                Good Afternoon; our team has identified the issue and deployed a fix. Please let us know if you continue to see outages. 

                Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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                  Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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