As of a few days ago, every time I create a new ticket, I’m being asked if that ticket requires a loaner. It’s not clear what the benefit of this question is: if I say yes, it doesn’t take me right into the “issue a spare” workflow; if I say no, nothing changes. It’s just one more click when I create a ticket.
When I queried the support AI, it tells me this is due to the Require Asset Confirmation being turned on. Which, IIRC, we have _not_ changed (nor do we want to change).
Is this an update? Is there a way to turn this behavior off?
