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Duplicate User - View "School ID"

  • Nov 5, 2026 7:41 PM UTC
  • 3 replies
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We’re utilizing Google SSO to create / manage most of our users.

 

Grace period for re-linking to existing iiQ account:

365  days(s)
When a user is deleted in googleSso, how many days should pass before iiQ creates a new user account (instead of reusing the existing) if a user with the same name and email appears in googleSso.

 

With this account management mentioned above, we’re starting to get a few duplicate accounts created here and there.

 

Attempting to build a User “view” to find and resolve these duplicate accounts with the filter of “Duplicate Users (Any)” = yes … We get a bunch of accounts that all have the same school ID# of “#non-teaching staff”

 

The problem here is that you cannot filter these out as when you go into the “School ID Number” filter, “non-teaching staff” doesn’t show as an ID Number in the list.

 

Best answer by Mr.Dodge

Hello,

I manually corrected the data.

Looks like this happened back when non-teaching staff didn’t reside in the SIS sync.

However, now ALL staff reside in our SIS now and shouldn’t be a problem going forward.

Thank you,

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3 replies

Kathryn Carter
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​@Mr.Dodge Thank you for submitting your question to our community! 😄 

I am curious on the use of “non-teaching-staff” as a school id field. Why would each staff member not have an ID number? I think best practice would be to give each user their own id or sort by another variable. 


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  • Author
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  • Nov 10, 2026 5:08 PM UTC

Hello,

I manually corrected the data.

Looks like this happened back when non-teaching staff didn’t reside in the SIS sync.

However, now ALL staff reside in our SIS now and shouldn’t be a problem going forward.

Thank you,


Kathryn Carter
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​@Mr.Dodge Glad to hear you were able to adjust this & correct it within your SIS. Please let us know if you have any additional questions.