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Staging site

  • February 28, 2025
  • 5 replies
  • 90 views
J
Participant
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Does anybody else have a staging site?
Are you able to see any users in it?
I cannot.
I need to test some Role/Team changes, but I cannot test them cause there are no Users.
 

 

Best answer by AHolley_iiQ

Hi ​@jo.cpa - The staging sites do need to be manually refreshed periodically in order to show tickets, users, and assets, and this is a process that must be handled from our end. In the future, if you find yourself needing a refresh, please feel free to reach out to your Customer Success Manager, ​@KellenH_iiQ (kheim@incidentiq.com), who will be happy to assist you.

 

Thanks!

 

Best,

Ashley

Melissa_iiQ

5 replies

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • March 1, 2025

​@jo.cpa Hello! Thanks for reaching out about this. Users should be available in your Staging site now. We just needed to perform a quick reindex on our end to restore them. Please let us know if you run into any further issues.

 

Best,

Ashley

J
Participant
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  • jo.cpa
  • Author
  • Participant
  • March 1, 2025

​@jo.cpa Hello! Thanks for reaching out about this. Users should be available in your Staging site now. We just needed to perform a quick reindex on our end to restore them. Please let us know if you run into any further issues.

 

Best,

Ashley

I’ve submitted a ticket in the staging site.  I received an email that it was created.  Yet, it isn’t showing up in any of the views.

Nor are any of the ticket counts accurate.

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • March 1, 2025

The tickets area of the site has additionally be reindexed. Please let me know if you’re still noticing any issues.

 

Thanks!

 

Best,

Ashley

J
Participant
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  • jo.cpa
  • Author
  • Participant
  • March 4, 2025

The tickets area of the site has additionally be reindexed. Please let me know if you’re still noticing any issues.

 

Thanks!

 

Best,

Ashley

Hi ​@AHolley_iiQ   Thank you.
Just so I understand… am I doing something wrong?  Is this normal behavior?
Should I be emailing you every time I need to test something on the Staging site or is there a better way for us to use it?

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • Answer
  • March 5, 2025

Hi ​@jo.cpa - The staging sites do need to be manually refreshed periodically in order to show tickets, users, and assets, and this is a process that must be handled from our end. In the future, if you find yourself needing a refresh, please feel free to reach out to your Customer Success Manager, ​@KellenH_iiQ (kheim@incidentiq.com), who will be happy to assist you.

 

Thanks!

 

Best,

Ashley

Kathryn Carter
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