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Daniel PParticipant

"Department" and "Employment Status" attributes

Hi there,Somewhere by the end of 2021, IIQ incorporated two new attributes for filtering user views: "Department" and "Employment Status". I remember getting exited about this because it would add really valuable information we could use to create more granular reports based on job-related attributes. however I’m finding two problems:I don’t seem to find any evident way to map these attributes out to existing data within our SIS or Google SSO apps, or any other apps There is no way to add "Department" or "Employment Status" columns in the user views to make this data visibleGiven these shortcomings, I’m trying to understand why these attributes are even there, or perhaps I’m not understanding how to use them? Thank you in advance for any thoughts/comments you may have to share on this

PCollins 7a1f1 ffc8Observer

posted in Other

New to the Community

Hi, My name is Pamela and I work for Fountain-Ft.Carson SD8 out of Colorado Springs, CO. We are moving to Incident iQ in the coming school year 24/25.I am excited to learn more about iiQ and to be apart of this community of knowledge seekers and givers.

KHowe 90708b3 rocklandObserver

Sync location custom field to user

We have a custom field under rooms named “extension”. This is for the phone extension of that room. Is there a way to take the data of that extension and apply it to a user profile when that user is assigned to a room? Example. Rm. 201 is assigned extension 2201 Rm 202 is assigned extension 2202 John Doe is assigned to room 201. Custom Field in John Doe profile lists extension as 2201 John Doe is moved to rm 202. Custom field on John Does profile updates to extension 2202

ADeLacyParticipant

Status Board setup

Can anyone point me to a how to for the Status board app via IIQ ?, I would love to set this up but can’t seem to find any documentation so far.

rsaeksObserver

asked in Tickets

New permission system prevents users from selecting field in remote support ticketing

Since the rollout of the new permission system, our remote support ticketing workflow no longer functions as there is a required field on the main ticket entry page that doesn’t display any drop-down data. We opened a request with support who said it is a custom field that needs to be added to tickets of the “Remote Support Ticketing” type, however that is already done and we can’t seem to locate where any of these fields are defined in when looking at Custom Fields. We can not locate where the fields of “First Name”, “Last Name” and “E-Mail address” are assigned to the first step in our Remote Support Ticketing workflow. Anyone have any tips for finding this?

weavercreedeObserver

Due Date and Google Calendar

I see IIQ recently introduced a due date feature. Is there an automatic way to integrate assigned ticket due dates into users' Google Calendar?

JStrong 660c941 gladstoneObserver

asked in Assets

Check out override issue

There is a field in google Admin, User, that shows the last person to enroll or re enroll a Chromebook. If this field is filled in with an email address the next time the sync runs it checks the Chromebook out to that person. How do we make it stop?

jmerwinObserver

asked in Integrations

Payment Accounts

We are looking to move to “Square” to accept payments for technology fees. For those that have. Did you get school board approval before creating the account? Did you create a generic payment account login on Square? What was your process for getting started?

BHazelwood 8509a8d raleighObserver

Merge Users via API?

Looking for a way to merge users using the API. I haven’t found anything in the API documentation and previous questions on bulk user merging suggest contacting support. Would be nice if I could automate this for end of the year clean up.

ANapoliello 9973cc1 roxburyObserver

asked in Assets

Check assets in as damaged on web interface

When I check an asset in on the app, I can mark it as damaged and a ticket is generated. I do not see a way of doing that on the web interface. Am I just missing it? I’d rather not have to use a phone to check in damaged devices.

sbattisContributor

asked in Tickets

Is there a way to set certain types of issues to not require selecting an asset?

We have an issue type “Loaner Pool” that we use to distribute various loaner devices. Open the ticket, issue a spare from the spare pool, set a deadline, return the spare when returned, close the ticket.But… it would be keen to be able to clear the “select asset” requirement from those tickets, since the asset that’s selected is actually _the spare_ that was issued, not some other asset.Any way to do that?

Deborah CreekmoreiiQ Community Manager

posted in About this Community

New to the community? Introduce Yourself

Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.

cherObserver

How can I pull a report for users fines and fees

I need to pull a report on students at the end of the year that has fines to pay. thanks, cheryl

jjmill9299Observer

User Reports

I am looking for a way to see if and when users login to IIQ. It seems I can only get login info from Google and that tracks regular logins. Since this is a new software we want to make sure everyone is comfortable in using the software and find out if they were aware of IIQ and to see if they have issues getting on the site. My many attempts in asking staff results in a few replies.

RKEstradaObserver

How do I change the list of user departments?

Hi, We’re using the Microsoft Onsite Active Directory app to sync to our local active directory. I’m trying to map our departments to the IIQ department field on the User record, but I can’t figure out how to change the list of IIQ departments to match ours. Is there a way to include things like Admissions, Advancement, Facilities, etc in the drop down list of available departments in IIQ?

TMatsuya 8234910 apsbObserver

asked in Assets

Filter by manual verification

Is there a way to filter so that everything that was manually verified within a date range will show in a view, regardless of if it failed automatic verification a day or so later? We’ve had to disable our automatic verifications because certain items are failing verification, which is a separate issue we’re going to have to work on our end since we know the cause, but even if it passes automatic verifications, we have to do a full physical inventory once a year, so the automatic verification causes issues with that as well. If it automatically passes, but we haven’t manually verified it, then technically we are failing to do our inventory properly.We just need to be able to filter and see if something has been manually verified within a set time frame, something that we aren’t able to right now, unless we just aren’t figuring it out.

Teara CoulombeObserver

asked in Tickets

Subtask visibility in Mobile

Where can you see subtasks on the iiQ app? I am not sure if I am missing a setting or what, but tickets that I can see subtasks on the web I am not able to see them on the iiQ app. It is VERY important for our agents to be able to see their subtasks for tickets as some tickets have 30-50 tasks to do for preventative maintenance. Please helpThank youTeara

DBrown 1738381 ccpsObserver

asked in Assets

Random Deprovision

IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid. Has anyone else experienced this?

zigeParticipant

Assigning a unique icon for issue categories — instead of a nondescript folder icon

Issue categories can be better differentiated with unique icons (e.g. a “wi-fi” icon for issues about internet, a “mouse” icon for issues about peripherals, etc.). This makes it much easier for users to find what they’re looking for!I started by creating custom issue categories for various models in Administrator > Issues. After creating the issue category, I noticed that if I hover my cursor over the name of the custom category, a “pencil” icon appears allowing you to not only edit the name, but select an icon for it as well! In the above example, I created a custom category called “* Internet” and assigned a “wifi” icon to it. However, I ran into an issue — the selected icon never appeared anywhere. I had hoped it might appear on the boring, nondescript folder icons on the ticket wizard, but no luck. In fact, I didn’t see this icon appear anywhere. Not even in this list of issues.What am I doing wrong? Thanks.

SMillsTVSDParticipant

asked in Tickets

Tags? How are you using them?

Hello,School District user. I am curious how others are using tags in tickets, and for what purpose? I am aware of creating them, applying them, using them in rules, but just not sure how it would benefit me to be using them. Any use cases would be greatly appreciated.Thanks you.

enunezObserver

asked in Tickets

All users show when assigning ticket

Hello,When we go to assign a ticket the list now shows all of our users. Previously it would only show Agents. Now we have to click Filter by Role and then select Agent. Is there any way to have only Agents available to assign tickets to? Thank you!Eric

TKern 9079bb3 gtcObserver

asked in Tickets

Subtickets - Any way to stagger or hold sending subtickets?

When we create a ticket to provision a new computer, we have several subtickets that are generated to different teams that handle initial hardware/OS setup, installing additional software depending on the user, passing through our cybersecurity team for final checks, being handed off to the tech to give to the user, etc.Currently, all subtickets are generated and emailed at the same time, and the teams have to sort through the generated tickets and then go into the parent ticket to see what the status is (which wastes their time). I’d like it so that subticket 2 doesn’t get fired off until 1 is completed, and 3 doesn’t fire off until 2 gets completed.I know a workaround for this is to create one singular ticket, and upon close, have it then generate a new ticket to go to the next team, and on close generate a new ticket, and so on down the line. But that makes management a nightmare because you can’t track the child tickets as you can by doing subtickets tied to a parent.Am I missing s

AHayes-AllenObserver

Add more dates to an existing event/ticket

Is there a way to add dates to a ticket or event? I have not been able to do so. I cannot modify it as a ticket and when I try to do it in the event the blue apply selection button doesn’t actually apply the dates. I have tried as an admin and also had the “owner” try.

ABARONE 687df6c hiltoncsdObserver

asked in Tickets

how do you revert the "enhancement" of being able to assign tickets to students, staff, faculty, etc?

we are trying to revert tickets back how they used to be where you can only assign to agents. since the permissions enhancement it now shows all roles available to assign tickets to, even though our rules and back end settings say otherwise.

davecartyParticipant

asked in Tickets

Email Complete Ticket Details

We are working on improving our documentation practices. I have setup a rule to email the ticket to me when it marked as resolved. However, I only see the last comment and recent status changes. I’ve looked through the Supported Variable Data Points for Email Notifications KB Guide but don’t see a way to include all actions and comments.When viewing these emails on a phone, it is a pain to go directly to the ticket since email links do not open the IIQ app.Is it possible to view all details in an email?

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