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zjksd

asked in Users

Best way to update custom fields for users through the API?

Hi everyone, I’m wondering if anyone has recommendations for the best way for updating user custom fields through the IIQ API.Right now, I’m able to update user custom fields with a POST to “/api/v1.0/users/{User_ID}”, but I must include all of the user’s details in each POST so they don’t get replaced with null/blank values.For example, if I only include the custom field information (CustomFieldValues, CustomFieldTypeId, Value) and UserId (as well as all other required fields) in the POST, this will successfully update the custom field, but blank the rest of the optional user profile information. Their name, email, username, etc will be gone if I don’t GET it first and include it in the POST.Is there any way to target changes to only specific custom fields of the user without needing reapply all of the user’s other fields? Maybe an API call I’m unaware of?Ultimately, I’ll be using this in a custom connector for a Power Automate flow. But it can be time consuming to parse json to every

7 hours ago

amacObserver

asked in Assets

How to keep devices from moving out of a specific OU?

We have configured our chrome devices to follow the student for 7-12. They move schools (within in the district, the chromebook moves to the new OU.We have an OU for our specific devices that should never move no matter which student or staff is signed in. How do we exclude the OU?

10 hours ago

Aviator08Observer

asked in Assets

Share Views to Non-Agents

I would like to see a way to be able to share custom views with users who are not agents. For example I I have a list of all the student devices on my campus with their assigned students. I would like to be able to share that list to the campus secretary without having them set as an agent in Incident IQ. Currently I am not sure how to do this. I have played with the permission settings but I havent found a solution yet. Any Ideas? TIA

10 hours ago

sestepObserver

asked in Integrations

Unable to use My Classes to verify assets since permission change

We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue). I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes. In order for teachers to now verify assets, they need “edit” permission for assets. Obviously, we do not want staff to have full asset edit permission. It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?

10 hours ago

CAustinObserver

asked in Other

akorkishkoContributor

asked in Assets

Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

1 day ago

Doug-hallObserver

asked in Users

print a User device report

Is there a way to print a user device report?We are looking to provide students a print out of how many devices the have checked out to them.

1 day ago

jo.cpaParticipant

asked in Assets

Permissions - how to create a Role/Permission that only allows Students Assets readonly

We have “returns specialists” that help with Student asset returns.They are not Agents, and we do not want them to see anything other than the Student assets.How is this accomplished?

1 day ago

RCook 5274ef7 appletreeObserver

asked in Apps

Custom Location Not Appearing in Location Mapping

Hello, We use Google SSO to map our User’s locations. One off our OU locations is not appearing in Location Mappings under Custom Map. Is this a Syncing error or do I need to enter the location in iiQ somewhere? One picture attachment shows our OUs in Google Admin. The OU I am referencing in NJ(New Jersey). In the other photo is iiQ, the Custom Mapping does not show New Jersey. Can you please advise what I am missing.

1 day ago

JGatta 680e2a3 concordObserver

asked in Apps

Link the status board to a Modern SharePoint page

Nothing has worked so far.Is there a way to link the status board to a SharePoint page, the link does not work when I try to embedded it form the manage apps settings page. Copied from previous thread. ADeLacy AUTHOR Participant 61 replies 1 day ago @JGatta 680e2a3 concord I believe there is a way to embed HTML into a SharePoint from what I remember and that is what you would need to do in this case, I will start looking to see if anything pops up. ADeLacy AUTHOR Participant 61 replies 1 day ago @JGatta 680e2a3 concord Yeah you can do it.. Embed code, copy paste no need to edit the HTML at least in the version we are running. Like Quote J JGatta 680e2a3 concord Observer 3 replies 23 hours ago It’s not working for me for some reason. Like Quote Userlevel 4+3 ADeLacy AUTHOR Participant 61 replies 20 hours ago @JGatta 680e2a3 concord Oh this is a personal Sharepoint page, ok you’ll note in your screen shot that “Script tags are not supported” in the last line of the firs

1 day ago

Rich BykowskiObserver

asked in Users

Student Year of Graduation

Hello- We are importing our student information from our SIS (Aspen) via a OneRoster CSV import. The import has the student year of graduation in it, but that information is not imported into IIQ, as far as I can tell. Is it possible to add that to be imported by the Aspen job somehow? Is it possible to create a custom user field and configure this myself? -Rich

1 day ago

MSmith 51710f5 amherstk12Observer

asked in Assets

Room Audits

What is the best way to room audit in the summer? Ideally, we’d be able to “go into a room” to see all devices that are assigned in that room. I see there’s some ideas floating out here to click on a map and see nested assets within a room. We’ve created views before, but that gets extremely messy.Is there an ideal workflow currently, or just scanning?

1 day ago

Daniel PParticipant

asked in Tickets

Adding including ticket's description in sub-tickets

Hi, It seems to me when creating a sub-tickets via rules, the parent ticket's description should be at least an option to be included, as it adds valuable context to the sub ticket. Is this even possible? Thank you.

1 day ago

luke.rObserver

asked in Tickets

How to create/edit Ticket Workflow

Under ‘Administration > Ticket Statuses’, when I create a new Status, there are options to select Workflow and Workflow Stage. How do I edit the Workflow and Stages of the Workflow? The only workflow in the list is ‘Technology - Default Workflow’, and it’s a searchable list… so I’m assuming more can be added.

1 day ago

drose807Observer

asked in Assets

Asset View - Showing Chromebook OS Version

We have had some issues with chromebooks not pulling the latest update via Google Admin Console. This has caused some issues with some applicationsand testing applications. I went to try and create an asset view to and add the “OS Version” as a column and found that it is not there. Is this not an option via IIQ? I want to confirm with others before making a request to add this as an “Idea”. Our example is that a 4th grade teacher has stated that some students are able to get to a certain program via their chromebook. Of course I did not receive names so I wanted to see what OS versions are on all 4th grade chromebooks. I am not seeing this as a field under the applications section.

1 day ago

DAdmin 3801729 lexington1Observer

asked in Tickets

Can you create a custom default dashboard for all users?

Is there a way to create a custom default dashboard for all users where I can have Quick Tickets at the top for them?

1 day ago

TAndersMentor

asked in Tickets

Rules to Create a ticket in a different module

I am trying to help our district do less work since we have both Technology and Ticketing. We have an event ticket under Facilities and an event ticket under Ticketing. I would LOVE to add a custom field on each side saying “Tech Support Needed?” and “Maintenance Needed?” on the opposing sides respectively, and have those fields fire off a ticket to the other module so that we don’t have to have people enter in tickets in both sections. I tried a “When Created” rule on both sides, with the custom field (on/off type) set to “Yes”, then create a ticket using the template on the other side. This did not work, it created the ticket in the same module and assigned it to the person in charge of finding staff on the opposing side (they don’t have access to each others modules either so even worse). Is there some way to make this work so that I can have it create the regular ticket in the module it was submitted in, and then create an additional ticket for the other module?

1 day ago

Daniel PParticipant

asked in Users

"Department" and "Employment Status" attributes

Hi there,Somewhere by the end of 2021, IIQ incorporated two new attributes for filtering user views: "Department" and "Employment Status". I remember getting exited about this because it would add really valuable information we could use to create more granular reports based on job-related attributes. however I’m finding two problems:I don’t seem to find any evident way to map these attributes out to existing data within our SIS or Google SSO apps, or any other apps There is no way to add "Department" or "Employment Status" columns in the user views to make this data visibleGiven these shortcomings, I’m trying to understand why these attributes are even there, or perhaps I’m not understanding how to use them? Thank you in advance for any thoughts/comments you may have to share on this

1 day ago

PCollins 7a1f1 ffc8Observer

posted in Other

New to the Community

Hi, My name is Pamela and I work for Fountain-Ft.Carson SD8 out of Colorado Springs, CO. We are moving to Incident iQ in the coming school year 24/25.I am excited to learn more about iiQ and to be apart of this community of knowledge seekers and givers.

4 days ago

KHowe 90708b3 rocklandObserver

asked in Users

Sync location custom field to user

We have a custom field under rooms named “extension”. This is for the phone extension of that room. Is there a way to take the data of that extension and apply it to a user profile when that user is assigned to a room? Example. Rm. 201 is assigned extension 2201 Rm 202 is assigned extension 2202 John Doe is assigned to room 201. Custom Field in John Doe profile lists extension as 2201 John Doe is moved to rm 202. Custom field on John Does profile updates to extension 2202

5 days ago

ADeLacyParticipant

asked in Apps

Status Board setup

Can anyone point me to a how to for the Status board app via IIQ ?, I would love to set this up but can’t seem to find any documentation so far.

5 days ago

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