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Hello, our team is having an issue with adding tags onto tickets. When clicking on the button to add a tag, the search field does not expand and we aren’t able to see tag suggestions or what we are typing. This is occurring across multiple browsers and devices.
Hi, Does anyone have a list of the TicketActivityTypeId.I’m trying to use the API to find tickets that were marked as resolved and later changed to in progress again.Thanks. "ActivityItems": [ { "$type": "Spark.Shared.Models.TicketActivityComment, Spark.Shared", "TicketActivityCommentId": "6xxxxxxxxxxxxxx1", "CreatedDate": "2022-10-07T16:17:18.493", "ModifiedDate": "2022-10-07T16:17:18.493", "TicketActivityId": "6x-7d46-ed11-xd1", "ByUserId": "30821cxxxxx-xxxx-xxxx62dbca2", "Comments": "Chromebook was in my box. Issue was corrected by information below.\n\nPutting back in your box shortly.", "TicketActivityTypeId": 6, "ExternalId": null, "IsPublic": false, "Meta": null }
Am I the only one that can’t get rapid scan to work via the website? I’m using a barcode scanner and Google Chrome (beta). This just doesn’t work:
Does anyone know if it’s possible to have a rule set so that if a ticket is created from 7am-1pm, assign to agent and then a different agent from 1pm-6pm? We have agents that support locations at various times of day and would be great to be able to set up something like this!
There’s a bug in the Ticket Issue selection screen when editing a ticket’s Issue.Can’t go back through the categories. On tickets with Issue Not Listed, after selecting a category, there is no Go Back button like there is when creating a New Ticket.Some tickets when submitted incorrectly to a certain category, when trying to edit that ticket’s issue, it’s stuck at whatever category issue it was made with, can’t go back to change category.Missing Go Back button next to Cancel:
Why is the Dymo printing blank labels? Thanks!
We are trying to check out Chrome Books to students. The pop box that we put in a student’s ID is taking a very long time to come up! Help
I have created an issue called “Printer Home / Personal”. Our team does not provide support to home printers. So, I created a rule that, when this issue is selected, it will cancel the ticket and sends a polite email to the Submitted By person that states we do not support home printers. Here is where the problem, comes in. The rule will cancel or resolve (I have tried both) the ticket, but it does not send the email. I have tried to move the rule around to the top, the bottom, etc. I have tried to re-order the two actions, no joy. I am wondering if other things need to be set, like ticket owner perhaps, before an email can be sent. Just to recap, the rule is supposed to do 2 actions based on the issue selected:Cancel (or resolve) ticket Send email to Submitted ByIt is only doing the Cancel/Resolve regardless if its the 1st or 2nd Action.If anyone has any suggestions, I’m all ears! Thanks for your time!
Hi, when I search for any word in any compartment of the IIQ support pages (Community/Knowledge Base/Idea Exchange), I get no results. Anyone else with this issue? Any ideas?THANKS!
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