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 Someone brought up this question in the last open office hours and I shared my workflow with them. It may be beneficial for others as well, so here is what I have set up. We use Infinite Campus for our SIS, so I have a quick ticket set up for my HR team along with my site Secretary/Admins to have a 1 click “Infinite Campus Access” ticket option.   Inside this quick ticket, along with the ticket issue if clicking through the regular navigation, I have custom fields set up for Start/End Dates, name, email, what they need, etc. All are Required fields so I get the info I need to give them access.   The Start/End Dates need to be set up as

Dear Incident IQ Community, Today marks a pivotal moment in our journey at Incident IQ, one filled with excitement and promise. We are thrilled to announce a strategic investment from Cove Hill Partners, joining forces with our long-standing partners at JMI Equity. This partnership is not just an investment in our technology; it's a testament to the trust, dedication, and hard work each one of you has invested in making Incident IQ the leading workflow management platform for K-12 schools. Since our inception, our mission has been clear: to empower districts with innovative tools that streamline operations, allowing them to focus on what truly matters—teaching and learning. With the support of over 1,500 school districts across the country, we've seen firsthand the impact of our collective efforts. The Incident IQ platform has become an essential part of t

Share what you love about Incident IQ and earn some great gear! It’s so easy! Refer your friends from other districts and everyone receives swag. Referring is a breeze:Step 1: Fill out our easy-to-use referral form. Step 2: We’ll take it from here! A member of the iiQ team will reach out to your referral to schedule a demo. Feel free to give your friend a heads-up that they will be contacted.  That’s it!To show our appreciation, look out for an email with a special link where you can pick out some cool new iiQ gear. Your referral will receive a gift too!* Submit Referral

For those who stopped by our booth at FETC, I am sure you are well-versed in #iiQShareTheBear! The Incident IQ team is having a blast sharing pictures of our bears out and about with us. Beary met the pilot on @EStapf_iiQ’s trip to FETC, Julia Robearts stepped on stage with the band at the iiQ Company Kick-off, and Josh Bearlin is conference hopping with @MBrown_iiQ.   Stop by TCEA to visit Beary Potter and the Incident IQ team, and grab your bear to share! We will have multiple chances throughout the year for you to earn an Incident IQ bear. Once you have your bear:Share it on LinkedIn Tag Incident IQ

8,000,000 support tickets, 550,000 broken screens, another half-million password resets...and toss in over 130 HVAC issues a day for good measure.2023 was a busy year for K-12 support teams on the Incident IQ platform. Check out our year-end wrap to see how it all added up:  

First, we want to give a big shoutout to @TAnders for this best practice example! Let’s say a student moves away, but still has fines associated with their account. The good news is that there is a way for you to track those individuals and forward them to the new district or save them just in case that individual moves back to your district.  To get started, you will need to make sure that any user who is removed from your SSO is automatically set to “No Access”.

We all love Idea Exchange around here, but what if you had the opportunity to speak directly to an iiQ Product team member? Well, now you can! You want your voice to be heard, and we want to listen. The Incident IQ Facilities and Events Product Owners are opening their calendars to you. We are looking for more insight regarding your workflows and day-to-day business:Asset mapping - the ability to plot assets on a 2D blueprint or floor plan to easily track assets’ locations and find them throughout your facilities Preventative maintenance schedules and work calendar - added customization around building out PM schedules and visualizing any upcoming work on a calendar view Asset cost analysis - calculating historical asset parts/labor costs and asset depreciation to better plan for when to replace certain assets Labor schedules - defining technicians’ expected work schedule/hours to automatically determine the type of labor, whether it was

Community, happy beginning of the school year! At iiQ, we have been busy onboarding districts and answering questions as you have been digging deeper into iiQ and adjusting your site for this year.  How is everything going since returning to school?How did device distribution go? Is there anything you would do differently or the same? What has been your saving grace these past few weeks? What advice would you give to another district that is about to distribute devices? How many cups of coffee have you consumed this week? Do you have any photos or videos of your district’s device depl

While we would like to say summer is the lull, we know that’s not true for many of you. This time of year can be one of the busiest as you are going through the devices collected at the end of the year and repairing them, ordering new devices, and preparing for the new year. So have you started your device distribution plan? Are you doing something new this year? Did you have a significant rollout last year that you are using again this year? August will be here before we know it, so we want to hear how you are preparing!

It’s finally here! ISTE starts today, and Incident IQ has some great things planned for the show. Check out what we have in store at Booth 2204.  Safe travels, and hope to see you at the show! If you’d like to save your spot to chat with us or view our Presentation Schedule, head over to our ISTE page.  

 It might not be on your school’s calendar, but SysAdmin Day is right around the corner! We want to hear from the iiQ Community about how you celebrate SysAdmin Day, and what you’d ask for if a genie popped out of that busted Chromebook sitting in the corner of your office.  So let’s hear it! What do you think about SysAdmin Day, and being a sysadmin in general? We put together a handful of questions that are on our mind. Answer one, answer them all, and we’ll be selecting random respondents to receive some Incident IQ swag for this year’s SysAdmin Day celebrations.  What does being a system administrator mean to you? Why did you choose to become one? What’s one thing that your non-IT colleagues could do that would make your

LocknCharge Towers are a great integration into the iiQ software. Upon learning more about this product, here are some best practices given to us by your peers from their onboarding period. Thanks @arosenbaum_iiQ for helping us gather this feedback.  First, when looking at a LocknCharge Tower, the imported serial numbers are very long and can be filled with multiple numbers and letters. Our first best practice is to change that Asset tag upon import. This allows you to search for that tower easily.

 End of Year Discussion: Staff Laptops It’s that time of the year again! School technology leaders from all over are beginning their end-of-the-year routines to prepare for a successful start of the new school year 💥We want to hear all about your end of the school year’s routines and procedures put in place for the summer to make sure your staff member’s technology is set up for success.We’ve heard various summer plans for staff laptops throughout the community. Let’s consolidate these brilliant methods into one article so that this can be a central location for technology leaders to share valuable time-saving tips and potentially learn about some new techniques and custom practices.  Here are some helpful prompts to get you started 😉Does your staff turn laptops in f

Okay, okay, we need a good laugh around here! Let’s hear it. What has been your favorite excuse given for a broken device?

We’re celebrating our first year of the Incident IQ community! 🎉 We are grateful to have met 8,500+ iiQ users this past year. We can honestly say that this community would not be what it is today without you! Let’s take a look back at some of our accomplishments from the last year: 🗣️ Together, we’ve created more than 7,500 posts✅ Over 465 problems/questions solved or answered💡 Over 940 ideas submitted👋 More than 17,000

Your voice has been critical to our product development over the last five years, and we want to offer you an opportunity and platform to provide honest feedback. We invite you to submit a review on G2, an online review aggregator. Use this link to get started and help others make an informed decision about Incident IQ. 

 Are your requestors running out of space when entering details on tickets? The Number of Instances feature on a custom field makes it easy to add information to the issue within the ticket. When creating a field definition, the Number of Instances refers to how many lines are within the field type. In the example below, we created a field definition for Unblock Websites. Requestors often have more than one website to be unblocked. By setting the Number of Instances to 10, the requestor is able to input up to 10 separate websites to be unblocked.