Welcome

What solution(s) or product(s) does your district currently use for athletic scheduling?

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Hannah BaileyiiQ Community Manager

Teacher Onboarding Made Easy with the Announcements App

Need a seamless way to onboard your teachers in your district and set them up for success? Using the Announcement App in Incident IQ is a great best practice and an easy way to send notifications to all employees to get them ready for the school year.Let the community know the different types of communication you would use on the announcement banner. Here is the community article on installing and managing the Announcement App:

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published in About this Community

Deborah ProsseriiQ Community Manager

New Parts Enhancements!

You Requested and We Delivered! In our former Idea Exchange, many of you suggested several ideas for enhancing Parts. We listened and are thrilled to let you know that 25+ ideas have been developed and implemented within the iiQ platform! Below are a few examples of the most requested features that you can now find within Parts. For more details and specifics on each new enhancement, please visit the What’s New article (Add link). Top Features: Parts Tracking By Location Parts Custom Fields Parts Filtering and Custom Views Enhanced Timelines for Parts Data Parts Analytics Report And More... Check out all the new features with Parts and all the April Enhancements:

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JAdkins_iiQiiQ Community Manager

iiQ Platform performance issues? Please check our status page.

We highly recommend subscribing to our Incident IQ Status page: http://status.incidentiq.com/ Not only can you visit this page for live status updates, by subscribing you will also receive notifications if there is a service interruption, critical issue or any kind of scheduled platform maintenance.

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Hannah BaileyiiQ Community Manager

Slack Notifications via WebhooksTips & Tricks

iiQ Webhooks Rules are used to send automated messages containing Ticket and/or asset information to Slack. First, there are a few steps to complete through Slack: Sending Messages using Incoming Webhooks Creating Slack Webhook AppNow that you have created the Incoming Webhook through Slack, you can create the Slack Webhook App for iiQ. Slack must be downloaded onto your computer with a workspace setup for this app to live. Create an app From Scratch Name your app and select a workspace for the app to be stored(You may need admin privileges to add apps to workspace) Select Activate Incoming Webhooks as this will be what needed for IIQ {"text": "{Ticket.TicketNumber}"} Select Add New Webhook to Workspace Select the channel where the bot will send messages and select Allow. You should see your new Webhook URL Copy your new URL from Slack, then follow this link to Create your Webhook in iiQ: Webhooks

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Deborah ProsseriiQ Community Manager

Stay Tuned: Ideas from the Previous Idea Exchange will be Migrated to the Community

Important Note: The ideas that were submitted before launching the Community will eventually be migrated over to the new Idea Exchange within the Community. Stay tuned

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Deborah ProsseriiQ Community Manager

What can you find in Events & Webinars?

Let’s get connected! On the Events & Webinars page you can expect the following: Events & Conferences: Check out where we’re going ✈️ Here you can browse our show schedule to discover where you can learn more about Incident IQ in person. You can even mark your attendance and add events to your personal online calendar. Upcoming Webinars: Learn more about the Incident IQ platform. Discover new features & enhancements, new tools, use cases, best practices, helpful iiQ tips & tricks, and much more! Past Webinars: If you are unable to attend a webinar, don’t worry! Past webinars will be posted here for you to review at your convenience. Have a question or want to discuss something?: Each Event & Webinar will have it’s own article on the community. Here, you can ask fellow attendees and community members questions or discuss a topic relating to any Event and/or Webinar of your choosing. Be in the know! Make sure to check out our Events & Webinar page frequ

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JAdkins_iiQiiQ Community Manager

Learn About our Badges & Ranks

You may be wondering what all the super cool icons mean that are attached to some of the user profiles. You can accrue these badges and ranks as you start participating in the community. While we are not going to share the secret sauce on the exact way to obtain our ranks and badges, we did want to give you a little insider information on how to start earning them. What is a badge? 🎖️Badges are automatically awarded to community members when they pass a certain set of conditions, such as asking a question or replying to a discussion. The more you interact, the more detailed your badges get. How are badges awarded? BADGE DESCRIPTIONS Asking Questions Answering Questions Submitting Ideas Creating Discussions Replying to Discussions Annual Memberships How are points and ranks earned? 🥇 🥈🥉A rank is a system of progression obtained by the amount of points you earn when partic

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Deborah ProsseriiQ Community Manager

Do I need to contact the iiQ support team or ask the community?

Hello and welcome! The Incident IQ community is the place where users come to communicate, collaborate, and share iiQ knowledge and expertise with each other. It means, here you can ask, find, and answer questions related to different ways of using Incident IQ. Chances are that if you’re asking something– someone’s probably asked and/or answered a question similar to yours😀Incident IQ employees also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other.Are you a parent, guardian, teacher, or student needing support?If you are experiencing issues with the iiQ platform, please direct your questions to your school district’s technology support contact.When to contact the iiQ support team and how to do itYou may have specific questions or are experiencing a problem the community cannot resolve– we’re here to help! We have a dedicated support team that can answer your questions.If you are looking for official,

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