Ask the Community

Just wondering if there is a way to add photos to an invoice? I see an option to add files however nothing shows up when I generate the invoice. Thanks!

Is there a way to search for a Google ID under assets in Incident IQ? The Google ID is pulled from the Google Admin sync with Incident IQ.  

We want to include any school field trips or offsite events in IIQ so everything is in one place.  It appears all Events require a room, so I created a room called “No Location”. I have a situation where there are multiple field trips from one school happening in one day, but I can’t book the second one, since “No Location” is already booked.   Is there way to allow a room to have multiple reservations?  I want to avoid having “No Location-1”, “No Location-2”, etc.

Hello, I have an Agent who is unable to print tickets. It is giving them this error StatusCode":401,"Message":"Attempted to perform an unauthorized operation.  Is there a permission that needs to be enabled in order for them to print these tickets? I couldn’t find any in the permissions tab. I’m an IIQ Admin so I was able to print a ticket with no problem. I wasn’t able to see how to enable printing for the Agents. Thanks!      

So I have an asset view of all of my remaining devices.  It seems like bulk action items are missing when selecting “All” but if I select all of the assets on a page the options are there. Here is a screenshot of the options when selecting everything on the page.  When performing bulk fee option I am given the option to select all of the items in my view or just what I have checked already.  But when we click the select all items option on the page we lose almost all of these bulk actions.  I don’t know pr

Is there a way that we can set permissions, at least for editing assets, for a user to only be able to edit assets at the same location as them?We will be using our librarians to check the devices in and out to students.  They won’t be traditional agents, they will be more like super staff.  They will have staff permissions with the ability to check assets in and out.  If possible we would like them to only be able to edit assets at their site.  Setting their global permissions is easy enough, but we were hoping we could make in more granular so that they are only able to edit assets at their location.  If they need to edit assets at a different location they need to go through the tech department, etc.

This blue information button started appearing a few days ago.  In my environment, it jumps all over the screen as you are adding information to a ticket.  Is there a way to remove this? 

My Superintendent is asking for me to find a solution that would help to manage school events with an approval process and then automatically add an event to a district calendar.  I was thinking since Incident IQ has Enhanced Approval Workflows and integrates with Google Calendar that something could be developed where a principal requests an event, it goes through the approval process, and then it gets added to our Google Calendar that will also integrate with our district website. Is this possible? 

I set up a policy in the Audit Manager to verify the assets in one classroom.  The schedule is set for Every 6 months starting on 5/7/25 and At risk 1 Day before failure to audit.  I know the students logged into the devices but when I look at the Assets:Student Devices Policy tab it shows everyone as Pending Not yet verified.  How do I get it to finalize? 

Is there a way to use the API to add new parts and/or add inventory to existing parts?

We are new to iiQ and have the following scenario: IT needs a new port set up in a classroom and Facilities has to go in and run the cables and set up the physical port on the wall.So in our workflow we would have an IT ticket to do the work and then a sub ticket for Facilities.  I have created a rule to allow this to be automatically generated in Facilities when we need a new port, but I cannot get the Location to populate based on the parent ticket in IT...the location HAS to be already specified in the Facilities ticket or based on who is requesting it or who it is for, which in this case is none of the above.  I just want it based on the parent ticket location chosen. How can I do this?  Is there a workaround using a webhook to come back around through the API and update the Facilities ticket with the correct Location?  If so, what’s the code look like?  I am assuming when the webhook hits the Facilities ticket # is already available and the location

We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)   We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

We would like to have time added to due dates as this would be useful when scheduling appointments with staff for such things like deploying equipment

Hey all,  I was wondering if there is a way to make the Fee Tracker be able warn the Staff that there are still fees to a students account so that it has to be paid before they can hand it in. 

Is there a way to print asset tags from the mobile app? We are looking at this as a way for our Techs to be able to print an asset tag while walking around a school, instead of having to go back to their office to print off tags after the fact.

We need a way to print an event including details.  We are a school district and our custodial staff needs to receive a printed copy of building events with the details.  Currently, you can print an event but some of the data is just numbers and letters.  We need a way to print the event and tickets including details.  Please.

I’ve been looking into using the batch check in/out feature at our secondary sites. Is there a way to verify, within batch check in, that an asset belongs to the student returning it prior to actually completing the check in process? We recently held our senior reclaim for the year and had some students turn in devices that were not assigned to them. Thanks!

First time post, hope im in the right section, We are trying to have the Google Device app to put assigned devices in the correct OU but this is for our paraprofessionals. Since we cant create a role named that, the only other clean option is if I can have a filter under “OrgUnitPath Translation Map” that will pull the user from the correct OU and then push the device to that same OU.  At the moment since we dont use parents/guardians role I have a filter put them all their and then have the assigned devices go to the correct OU. Thanks!

I have a error in exporting data from IIQ views. got a error Error! [One or more errors occurred. (Name or service not known)] need to know what is the issue is

I noticed and heard from a few other admins that yellow dot has appeared in the web portal. For some it tries to hang out next to Shortcuts, others it moves up and down the ticket menu with no direct correlation.  Navigating away and back makes it disappear for sometime but eventually returns.  

We need to create 2 tickets from one user submission. These tickets are not to be linked or parent/subtickets of each other. We need the exact same issue description in both tickets. The tickets will go to separate teams based on rules. Is this possible?

Is there a way to remove the set up and break down times from the event requests?

Is there a character limit when adding text in the Issue Description box?We have started creating tickets via API and would like to know if there is a character limit so we can prevent errors from happening when attempting to create a ticket.It would also be great to add a character limit amount to the Issue Description section on the front end, as well. (i.e. Character limit: 0/500) 

Is anyone else experiencing major filtering issues?  None of the filter options are loading for me for asset, permissions, views.  I just see the spinning circle forever.  I cannot modify views. I cannot change permissions. Anything that relies on a list or filtering is just dead in the water.