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2131 Topics
D
DAdmin 490b550 wedObserver
asked in Tickets
Create custom dashboard for all users

I’m looking to create a custom default dashboard for all of my users (faculty) that only has the welcome message and recent tickets. Is that possible?

361
EStapf_iiQ
M
MBates 910a0c9 sau70Observer
asked in Tickets
Disable "bi-weekly ticket review" emails

One of our IIQ admins does not work in the summer and has asked to be taken off the list for the “bi-weekly ticket review” emails that she receives. I don’t get such emails, and I cannot for the life of me figure out where this is configured. Help? Thanks, -- MB

463
M
BStead 367a84d nclack
Contributor
BStead 367a84d nclackContributor
asked in Assets
Asset Creation via API

Looking for some assistance with creating assets with the API. I am hoping to create a workflow with my Jamf Enrollment policy to auto create a computer as it enrolls so I don’t have to wait for the job to run.  Looking through the documentation an asset ID is required to create an asset but if the asset does not exist it wouldn't have an asset id. I must be missing something so any guidance would be appreciated. :) 

2849
M
J
Specialist
jclarkSpecialist
asked in Other
iiQ Slow/Unresponsive

Came here since I can’t open a support ticket due to the issue...iiQ is slow/unresponsive for us. Anyone else experiencing this? Nothing on the status page currently, but our helpdesk team is confirming they are seeing the issue as well.

9914
LWoods_iiQ
L
LJackson 3508588 desotoObserver
asked in Other
Are we able to create a wiki or knowledge page

Are we able to create a wiki or knowledge page with information on incident IQ in any kind of way for the students parents or teacher ?

413
EStapf_iiQ
bwilkerson
Contributor
bwilkersonContributor
posted in Tickets
Another day of IIQ performance issues

Staff are unable to put in tickets.   Just get a spinning “Starting Ticket” page.   The support staff is also experiencing performance issues.  Seems to be happening quite a bit and really affects our day to day processes.  

222
T
A
ALopez 6208534 alamosa
asked in Assets
Custom Fields not loading

The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

11110
C
Contributor
MHobdy 4205000 forneyisd
Contributor
MHobdy 4205000 forneyisdContributor
asked in Tickets
Unable to Change Location in Ticket Template

When creating tickets using templates, I've noticed the ticket's location is automatically tied to the associated asset's location. My goal is to prevent this default behavior, allowing us to specify a different location during ticket creation. Many tasks involving software asset models take place off-site or at locations that differ from where the software is technically assigned, making this flexibility crucial. 

291
Kathryn Carter
S
SGriffin 1837c05 ortnObserver
asked in Other
finished courses now say not started in academy

I recently finished 6 courses, but when I logged back in today, it said I had completed just the one I completed today. thoughts?

171
Hannah Bailey
K
KeithObserver
posted in Other
SSO Not working

Our district is having issues with SSO to the platform this morning. And “Unable to login with the username and password provided. You might not have permission for this system. Please contact your school admin.”

1105
Hannah Bailey
J
Participant
jo.cpaParticipant
asked in Assets
Intune - how to get fields in iIQ

I see that there is a pre-polulated dropdown list of fields available from Intune.I’m not sure how I can bring in other common fields in to iiQ.Primarily want to bring in RAM (Total Physical Memory) and BIOS.Does anybody know how to do this?

1486
TAnders
Specialist
A
ABaker 813353e southcountryObserver
asked in Other
Steps to Turn Off External Booking in Incident IQ

Hello, Is there a way to turn of external booking in IIQ? Thanks, -Al

324
A
K
KCortez 85384e0 udsdObserver
asked in Other
slowness and unresponsive

Good morning team, Anyone else experiencing Incident IQ being slow and unresponsive?  I have tried Chrome and Edge both seem to giving me the spinning wheel.  Print asset labels is also and issue not getting the printer prompt pages just spins. thank you 

423
K
J
Participant
jo.cpaParticipant
asked in Assets
Custom Fields - with Filters?

We have multiple users that have the same permissions, but are seeing different abilities to apply a Custom Field as a Filter.  Notice how Custom and Application are missing from the second screenshot.Anybody else experiencing this?  

775
LWoods_iiQ
H
HWieland 3672793 camdencsdObserver
asked in Tickets
Multiple Email Addresses to create different categories of tickets?

Hello,We have set up ticketing to email, and it is working pretty well so far.  Is it possible to set up two different email addresses, one that staff would email to create technology tickets, and one to create maintenance tickets?  I couldn’t find a way to do this, but it is quite possible that I am missing something. Thank you,Heather!--a=1-->

451
RSmith_iiQ
A
along0931Observer
asked in Tickets
Ticketing to Email Question and Parent Account Access

Currently, our SIS team receives emails from people outside our domain, like parents. The team is looking for a solution that can assign emails to members of the team to indicate ownership of work. I know we can use IIQ to set up a way to create tickets from an email address and have those tickets assigned to a team. One of my concerns is that we don't allow parents to have accounts created in IIQ. This means when a parent gets an email response from IIQ saying they have a ticket created based on their sent email, they're going to see a button that says "View Ticket Details." When they try to click on this button, they will get an error message when they try to log in. I also know we can work around this by having accounts automatically created. The problem I have with this process, though, is the possibility of the parents discovering the agent's email address or phone number within the ticket. They would like to make sure their contact info isn't automatically discovered by the publi

693
Kathryn Carter
J
JStithObserver
posted in Apps
App selections have disappeared in all my views.

All the app selections have disappeared in any created views and are not listed when you try to add them back.!--a=1-->

201
Kathryn Carter
A
Mentor
AMeyer Greendale SchoolsMentor
asked in Other
Community emails marked as spam?

As of this morning (possibly earlier than today), any email from the iiQ Community is landing in my Gmail spam folder. The messages have a banner above them that states: “The sender hasn't authenticated this message so Gmail can't verify that it actually came from them. “Screenshot below. Is this something on our end that needs to be addressed? 

586
A
Mentor
nathaniel_lindley
Participant
nathaniel_lindleyParticipant
asked in Assets
Filter Devices by OS Version

We are starting our migration from Windows 10 to Windows 11 on devices.   We have created Views of the laptops eligible for the upgrade for a building and want to also filter by the OS version.  Currently we import Windows devices with SCCM integration (Windows 10) and will be integrating with Intune when they are upgraded to Windows 11.   the SCCM app pulls in the “OperatingSystem: Microsoft Windows 10 Education" but I can’t seem to map it to a custom field or use that as an attribute to filter views by.   I’m workking with IIQ ssupport to see what is possible.  Does anyone else filter Windows devices by Operating system? 

1539
J
Participant
MAndrada 510b733 powayusd
MAndrada 510b733 powayusdObserver
asked in Tickets
Is there a permission setting that allows the Staff or Faculty role to use the global search to search for their own tickets or ones they are followers on?

I came across a post mentioning that, by default, the Faculty and Staff roles cannot use the global search feature to find tickets — even those they’ve submitted or are listed as followers on. However, some of our Faculty/Staff members have multiple pages of tickets, so having access to the search functionality would be very helpful for them (that way they can search by certain keywords or for a specific ticket number).I found that enabling the “View Tickets List and Details” permission allows the search feature to work, but this also grants visibility into all tickets — which we want to avoid. I’ve tried restricting the scope using the “User’s assigned location” conditional filter, which helps lower the number of tickets visible, but this doesn’t limit the view to only the tickets a user has submitted or is following.I know that enabling the “View Tickets Nav Item,” allows them to create custom views as well as can limit their view to only the tickets they are following - but again, w

11710
Kathryn Carter
D
Participant
Daniel PParticipant
posted in Users
"Department" and "Employment Status" attributes

Hi there,Somewhere by the end of 2021, IIQ incorporated two new attributes for filtering user views: "Department" and "Employment Status". I remember getting exited about this because it would add really valuable information we could use to create more granular reports based on job-related attributes. however I’m finding two problems:I don’t seem to find any evident way to map these attributes out to existing data within our SIS or Google SSO apps, or any other apps There is no way to add "Department" or "Employment Status" columns in the user views to make this data visibleGiven these shortcomings, I’m trying to understand why these attributes are even there, or perhaps I’m not understanding how to use them? Thank you in advance for any thoughts/comments you may have to share on this 

30317
T
F
FMullen 6130352 longwoodcsdObserver
asked in Other
iiQ Everything Slow to Load

Is everyone having a slowness issue ? 

101
Hannah Bailey
A
ATridgell 501244 wwrsdObserver
asked in Other
Platform down?

Everything is running extremely slow or not loading at all, both on the ticketing side and asset side. We can’t do anything on the platform. Already tried the usual troubleshooting of clearing browser cache, etc. The platform status page states there’s no issue.

1035
C
bwilkerson
Contributor
bwilkersonContributor
asked in Other
Performance Issues 6/16/25

Anyone else having performance issues with IIQ?  Blank pages.  Data not loading.  I cannot even submit a support ticket because no options to select will load.   

433
K
therealt
therealtObserver
asked in Tickets
email to ticket auto location set

Can I setup a single email address to receive all helpdesk requests and then automatically set the location of the ticket based on the location of the sender?  Our IIQ instance is Google integrated.  IIQ should “know” the location of the sender.

1215
Kathryn Carter

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