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139 Topics

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Scott-CCSContributor

Prevent users from opening tickets for others

Looking for a way to prevent users from being able to open tickets on behalf of another user but not seeing this in permissions anywhere. Anyone know if it is possible to do this?

ggarrowObserver

Google SSO Mapping

I was wondering what field in GSuite everyone is using to map the School ID number to in IIQ? I was thinking of using the Employee ID field but I don’t see that as a mapping option in IIQ. Is anyone else mapping the School ID number in the Google SSO Application?

jo.cpaParticipant

Auto Add Permission on Student iiQ account creation

The Global Student Role doesn’t fit our needs, but it is Read Only.I’d like to set up a Rule to Automatically Add a Custom Policy for Students upon Student Account Creation in iiQ.I do not see an automatic method to do this. Can it be done with webhooks?

SheilaRoxObserver

Multi-factor Issues?

We’re rolling out multi-factor authentication to our staff members next month. Even though we are hoping for an easy rollout, I want to be proactive in setting up a way for users to report an issue with this or if they have someone else report an issue on their behalf. Has anyone else gone through the process? Did you add Authenticator under User Accounts? It does not seem like there are default issues for this.I appreciate any help or direction.Thank you!

PTranchida 4235870 rochesterObserver

How to Map custom values from localAdSso to IIQ Work or Mobile Phone Number fileds

I have a custom mapping, but the mapping is no updating user fields.

mcgiardinaObserver

Is there a way to see Agent's open tickets from their profile page?

I know I can create custom views, but it can get tedious to have to do it for multiple technicians. It would be nice if I could search for an Agent, and then click the “Open Tickets” section within their profile. Is this a feature that I’m not finding, or should I add it to the Ideas section? Thanks.

dickeymObserver

Incident IQ Api

What is required in the headers and body for the following api:https://site.incidentiq.com/api/v1.0/profiles/{userid}/picture

DKelly 430e93d tonacsdObserver

Updating Custom Fields in User info with the Import Users Tab

Hi I’m having a problem updating a few Custom Fields I created for my users. I’m using the Import template spreadsheet provided by iiQ. I am matching the iiQ users up with their ID number and omitting the first name and last name, email, usernames fields. But I’m getting this error “listed below”. I didn’t think that I need to include the users: emails, names, and usernames when updating to a Custom Field and matching just the ID numbers?Any help you can provide would be appreciated Ps: Is there a way to copy error information to the clipboard because I see that I might have not gotten all of it. hence the … at the end of the error code :: Error executing Sql because 'Cannot insert the value NULL into column 'FirstName', table 'iiq-prod-sqldb.dbo.Users'; column does not allow nulls. INSERT fails.'; at jLib.Db.SqlHelper.ExecuteX(DbConnection SqlConnection, CommandType CommandType, String Command, OrderedDictionary`2 Parameters) at jLib.Db.SqlHelper.ExecuteX(CommandType CommandType, Stri

JWood 1879c76 umtsdObserver

User Reporting

I am looking to generate user reports based on how many times they borrow loaner devices. Anybody know of a solution for this?

JStithObserver

How can I create a report of the top users that have had tickets created for them or by them?

How can I create a report of the top users that have had tickets created for them or by them?

Daniel FraileyObserver

IIQ User Custom Field no longer working

We have a ticket for our provisioning that we utilized the IIQ User Custom field, this worked flawlessly for a while. As of the other day, the staff role can no longer populate users in the IIQ User custom field within our provisioning tickets. Need assistance in figuring out how to reverse this. Thanks

pcho1234Observer

Allowing user view permissions does not allow user to view permissions

I want to allow select staff to view the owner of a device (search by asset tag or serial number) or to search a user’s name or ID to see which, if any, devices are assigned to them. I am able to allow them to view all assets, but when I try to search for a user or their ID, i am not given the option, nor am I given any results. See screen shot below:User PermissionsSearch optionsIs there a permission I am overlooking?

davecartyParticipant

Bulk Updating User Policy Assignments - Bug or Limitation

We are in the process of assigning/changing user policies to a ton of Agents. However, we’ve run into an issue. Rather than type it all, I did the screen recording linked below. https://watch.screencastify.com/v/sWs9d8XIvfmhfLE7YwIX Is this a bug or intentional limitation?

erich.geigerContributor

Check In/Out User Rights

What user settings would allow a user to check items in and out of spare pools?

toddyellandObserver

Impersonate user

I would like the ability to impersonate / login as another user. This feature would help with troubleshooting issues. If your user roles are configured differently, your UI will look different from theirs and you'll need to impersonate the other user to be able to see what they see. It would also aid in proper setup, configuration and verify correct permissions. Thank you for your consideration.

hmezzaObserver

How to Create Role Where Staff Member Can See Devices Checked Out to Students?

How would I create a role that has the standard staff permissions and would also allow building staff (principals and secretaries) to see which device(s) their students have checked out to them? Going a step further, is there an additional permission that would allow those same staff members to check in a device if a student leaves the district?

ekangObserver

iiQ Login Page Customization

Hi,I would like to know if our district’s iiQ login page can be customized to post a help desk phone number or a link to our “How To Log In” document to guide our parent users in the district in using this system. Thank you.

ajz1982Observer

Custom view showing assigned room

I am attempting to create a report of the assigned rooms for my staff and I’m not finding “assigned room” as one of the options to select in the view. Am I missing something?

SRogersObserver

User Device assignment history

I see the Timeline information on the device pages, which will tell me how often that device changed hands.What I am looking for is the same kind of information at the user level. I want to be able to pull up StudentA and see his history of device assignments (check-ins, check-outs, exchanges, etc...)There may be an easy way to do this already, and I am just missing it.Your help is appreciated.

cwilsonObserver

Devices checked out over multiple years

Is there a way to show all the devices that have been checked out to one user over multiple school years? I would like to pull a report showing which devices have been assigned to one particular student over his years in high school.

Rich BykowskiObserver

Changing Local Users to SSO

Hello- This summer we created some user accounts locally in IIQ, with their school email address, name, basics. The assumption was that once we created their accounts in Azure, they would sync from Azure, combine accounts and these users would be able to use SSO to sign on. That doesn’t seem to be the case, the users are still local accounts only. Is there a way to force these users to have SSO based logons instead of the local ones? I think I could probably delete the accounts, but then I would imagine we would lose their inventory and ticket history. We did set the “Authenticated Source” user field mapping to Microsoft Azure SSO, but that did not solve the issue either. Thanks.-Rich

jhandlerContributor

Staff and Student Photos

Is there a way to add photos of students and staff when Agents are looking up users?

GWadeContributor

email notification to a team

Our shipping department is not in IIQ throughout the day. What is the best way to trigger an email to the shipping team that a ticket has be assigned to the team? I know we can set up individual notifications but I want to avoid that and set up a rule. Will this rule work should any time a ticket is assigned to the team shipping?

Amy.YorkObserver

Is there a way to give Staff Users permission to filter their Dashboard by location?

The staff users, which comprise the bulk of our users, don’t have permission to customize their dashboard and filter it by location. The filters that are there are zero help. Am I missing something in permissions that would allow them to filter it by location?

lcecilObserver

Manage shared views permissions?

I am building out a number of asset and ticket views that need to be shared across all of our agents, however only a few of my agents have the “manage shared views” link in the sidebar. what controls access to shared asset and ticket views?

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