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Hi! Is it possible to access the Knowledge Base to see public KB articles without having an IQ login?  We would like our end users/requesters to have the ability to seek self help articles prior to submitting a ticket.  

Can notification settings be adjusted for specific Roles or groups of users or is this only adjustable individually by the user? 

I am creating a “service account” for our automation and I cannot for the life of me remember where I can find the UserToken that is required for the header information, does anyone know where I can find it for this service account?

We are currently having trouble accessing the IIQ website. Is there any issue on IIQ’s end?

We are almost finished setting up our Incident iiQ account. Once we are ready to go, is there a way for us to email all users at once?

I am needing to add our school logo to emails. How do I do that?

Is there a way to manage which integration is updating certain data fields? I would like for our SIS to update the name and location of teachers and students, instead of our SSO.