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It would be great to have a visual indicator when you open a ticket to see if there is another agent actively viewing the same ticket. Some companies call this “Agent/Tech Collision” and it prevents something being double worked.
I have been asked if there is a way to import a csv (or google sheet, etc) that will auto-generate tickets. This will be used for certain campuses that are not putting in tickets regularly, but we still want their issues documented. Thank you in advance!
On the left side of my screen, I accidentally removed the Assets icon. How do I get it back?
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