Recently active topics

I am creating a Ticket Template to be use by all members of the staff. IIQ does not have a sharing option to share with all staff without creating a team. There are only two options either share ticket template via the user (with this option, i have to add each user individually) or share via team and teams are setup for IT Staff only. I tried setting up a team for all staff but teams max out at 100 users. Is there a way to share ticket template with users based on the user role instead. 

We would like to be able to pull report that shows all fees that an agent deleted. Is that possible? I asked my support rep through email but didn’t get a response.] Thanks

Hello,I’m looking for documentation, knowledgebase and/or instructions regarding the SFTP option in the Export tab of the View Designer as I can’t seem to find anything regarding it.My goal is to export views from iiQ into our SFTP server in order to access within our database. I’d like to confirm that I’ve set up our credentials properly and also have an actual time as to when the view exports each day.Ideally, I’d like to be able to set the SFTP export schedule myself, but it would at least be helpful to know when the export happens instead of just “each day”.I’ve included a screenshot for reference. If there is any other information regarding the SFTP Export, I’d be happy to receive that.Thank You,Jessica

I’m wondering if there’s any way to be alerted/notified of failed rules involving API calls / Webhooks. Right now, if a API fails, the only way I know to find that information is in the rule logs of a ticket, or occasionally the jobs page in the Admin tab.This information is incredibly important, so it seems odd to me that I wouldn’t be able to get these failures as an alert, similar to the sync alerts that exist in site options.

Is there a way to match asset location to assigned user location?

Before summer begins. When the school year begins. Before Winter Break.There's no one-size-fits-all answer to this question. We'd love to hear the reasons why your team chooses to conduct inventory audits during a specific time of the year.Sound off in the comments!

I am attempting to upload a .csv for asset updates (all currently exist in iiQ). I get this message: Error :: Object reference not set to an instance of an object.;

Can we be given the ability to remove assets from a users view by their selected status.See below as an example of an end user seeing an asset that is marked as retired. The work around here is to remove the asset from the room via rules, I would like that information retained for our retired assets.  

Our IT department is discussing how we can better utilize the Knowledge Base to help our end users. We discovered that my Knowledge Base view is completely different than the rest of my department and I have no idea why or how to change it! Everyone else’s screen looks just like the screenshots in the “How to” guides provided on using the Knowledge Base. Mine is divided into 3 sections with Trending Articles taking up the largest porting in the middle of the screen! It almost looks like I’m on an older version of the product, but it’s a district account and the appearance is the same even when logging into a different browser.My Knowledge Base Screen with Trending Articles I want to hide 

I have staff members that have disabled chrome books via IIQ. When they went to re-enable the error at the bottom appears. I’ve tried to replicate it and have not been able to . I know the perpetual lic is still active for those devices  in google admin and we actually have spares for this model waiting to be assigned. I cannot get it to re-enable in IIQ or Google. Any help is appreciated.   Action 'Re-enable Device' could not be executed on 5CD2292783 Please make sure the action you're trying to perform is supported by the device type. Details: EnableDevice failed to process on asset 'd0cf4a47-6430-412a-bfa5-3ace089b9e01' (AssetTag=BVP-S23-CB0041). [ Error details: The service admin has thrown an exception. HttpStatusCode is PreconditionFailed. Insufficient licenses. ]

I have a District Admin user that is getting an error when trying to sign into the Community even though the email address they are entering is the only one on their incidentIQ account. We authenticate with Google. I am able to get in on THIS admin account (the one I am posting this question from) so I don’t think it is a system setting or issue. Just not sure how to get someone from iiQ to look into this for me. Suggestions? 

HIWhen we go and print tickets today from the “more print” menu it seems there has been a change??What are we supposed to do when things change and we are not aware of them? Where do we setup the ticket layout? I see there is a district default setup but where did that come from? I do not see this as new information shared in the knowledge base here in IIQ either?  How can I change that default? 

As the title illustrates, I am in search for a method to confirm whether or not an invoice has been sent out.   

I have a view that I want to download via API.I can list the details of the view, but I don’t know what to use to actually get the entire list/results of the view via API.https://incidentiq.stoplight.io/docs/v1/89b6c035bf2bf-get-user-view 

Current Issue.  Assigned Room. I know the actual staff member can do this in their own profile. I know I can do it manually one room at a time.  I know that -  I cannot import that value en-masse. Beyond that, I have no clue…. I would love to have a master list that tells me what all of the possible methods are for being able to bulk update any/all values within the platform.  I *think* that the SIS tools are able to *maybe* touch that value.  However, we have a “homeroom” value, and an “assigned room” value, and I don’t believe they are the same things.  Also, if these values can be sourced from the SIS, we need to be able to know exactly which data table and data field has the value that gets ingested into incidentIQ This is just one example of one field.  I would love to have a master location, to be able to see all available options to work with it. 

Do you have plans for improving the fees and payment app?Invoicing for multiple charges in one screen, same for adjustments and payments.a drop down to select multiple people for invoice copies instead of entering all the email address would cut down on mistakes and time entering.The users name to auto populate in the name section of the invoice instead of the invoice number.A payment and fees summary on the dashboard screen with balance due, balance paid and adjustments, with the ability to see the invoices as well.I’m not sure how many people use this app but we do a large amount of invoices through out the school year. Efficiency would make it much quicker. Thank you for reading and commenting. 

It would be nice is we had the ability to access our Knowledge Base articles on the mobile app. Currently it does not look like we have that option.  

We currently have a paper form that students fill out when they want to put their (in this case) a iPad for service. I have a rule setup in IQ that would work perfectly for us and a ticket flow that would work as well. But my goal was to have a kiosk where all the student would need to do is enter their name and IQ would just use the SIS data it already has to lookup the student and the student can just “submit” the ticket to move a paper process digitally. Anyone find solutions for this? As the logging in and out of IQ seems quite cumbersome for just a kiosk in the library.

Has anyone had any luck adding an asset to an existing ticket using the API? I have no issues creating the ticket and the asset via the API but have not found the right endpoint or process for adding the Asset to the existing ticket. Thank you!