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There was once a lost iPad and the assigned user was billed for a lost iPad. The user paid the fee and a few weeks later the iPad was discovered. Is there a way to initiate a refund in the amount which was paid and then archive.

Our division has labor hours as a requirement to resolve a ticket However, in both single and bulk working of tickets  - when an agent puts in their labor hours it does not cross out the labor hour requirement stating it was done until you refresh each screen.  This is a HUGE issue when you are working tickets in Bulk and want to complete multiple work orders at once and don’t want to have to refresh each and every work order.  What is going on? Thank you 

Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ.   I want the Asset Tag to flow from IQ to Google Admin console.    So far it only appears that IQ will update the serial number and the only Asset ID information that will sync to google is the Annotations Asset IT, which I can’t import anything into using the import utility.   Has anyone else ran across this?

I've just created our first form, and Im having issues getting the data to post on the correct spot on the form (imported PDF) and  I would like to have the form sent straight to the principal for approval (made a form step 2 for this) and then on to the facilities Manager for final approval (form step 3).  Has anyone already  done this? if so could you share your rules or how you made it work for you?  

Currently, we assign each asset to a user and then indicate what room that user is located in within a building.I am not impressed with this option because each year we have tons of users move from room to room, but the asset stays in the room.  That being said, each year, I have to go in and unassign at least 5 assets from each user that moves a room, assign them to a new user, and so on and so forth for each user.This can be overwhelmingly time consuming.I do count on searching by user on a regular basis to find the assets assigned to them so I can remotely log in to devices.  Our users can not find an asset tag or computer name 90% of the time, so this is a huge life saver for us.I saw some community members discuss My Classes, but I’m not sure that would work for us either.  Pros/Cons/Thoughts on the potential processes we could use.  Currently, we are going to be starting at ground zero with assets and reuploading everything, so that is not a concern at this time, but finding some

If a person has been manually created in iiQ, can they be synced with Google and get all data associated to them?

We are having an issue where our faculty and staff can view quick tickets that are assigned their roles, but when they click on the tickets they are not able to access them. I have gone through the permissions for those roles and did not notice anything obvious that was not toggled on. I have not known of any major settings changes that have caused this issue. Is there an action to cause Quick Tickets to go into “View Only?” IIQ admins are able to access quick tickets from their dashboards without issue. 

So we have 2 sets of 30 iPads.   They are in Shared iPad mode, and are not owned by anyone.   I have some various asset views that are looking for devices without an owner, because I would ultimately like for *most* things to either have an owner assigned, or to be somehow configured as a fixed “room asset” How would you configure these things so that they don’t show up in some of those Asset Views that I have.  As an FYI, we have JAMF School, and have done the integration into iIQ as well.   Thanks in advance. 

What is the delimiter for “OU fragment(s) to filter:”. I want to exclude a number of  OU from the initial sync.

Hello iiQ Community, We at Riverdale Country School are interested in connecting with districts which have adopted iiQ Events into their event workflows. We are struggling to migrate our system of Google forms and Google Calendars into iiQ and are hoping we could see your workflow and be inspired with new ideas on how we could migrate from Google into iiQ. I am open to connecting within this discussion or via conference call. Thanks in advance.

With the release of the new IQ Academy Certs, I tried it out. I had to stop taking the test. The picture examples in the test are to difficult to read, in order to answer the questions. They are blurry and semi unreadable.

How can I pull an inventory report for assets by classroom?

When I export an Analytics view as a PDF, I get file sizes ranging from 30 to 130 megabytes. This seems outlandish. I submitted a ticket thinking this might be a bug, but it was closed - “the file size is as intended,” was the comment. Can someone please help me understand by there is an intent for a one-page PDF with simple vector graphics to be so large? I have multi-page PDFs with high-res photos and incredibly intricate diagramming from building schools that are smaller than some of my IIQ exports.

Hey all, I am curious how other districts handle this, and be warned I might be overthinking it. Currently we have a tech at each school building. They handle all tier 1 support at the site. This includes intake of devices for repair. Most techs spend some amount of time troubleshooting devices that come in and determine if they need further repair. If they do those devices/tickets are re-assigned to our repair team. When we do this though the report will no longer reflect the time the agent themselves spent on the ticket I assume (from what I can tell) unless we retain the assigned agent. If we did retain the agent the work the repair team did would then not be reported it seems.In the end I am curious what other districts do to manage repair ticket workflows in order to maintain accurate reporting/analytics (I know we can create sub-tickets but not sure if that would be overcomplicating it). 

How can I remove the blue “Help & Tips” vertical tab on the right-hand side of the screen?  I’m constantly fighting that thing as I try to scroll the window underlying it.  It’s completely useless since there is already a “Help” button at the top of the screen.

Is there a setting I can limit a number of device one person can have assigned to them? I don’t want this as a blanket setting but at an individual level?

Identifying duplicate assets.

Your newsletter mentions separate trainings for Technology and Facilities but the online registration page that it takes you to does not differentiate.  Help???Rod MaynardOregon Episcopal SchoolMaynardr@oes.edu 

I am still learning how to use IIQ, how to I fail a device that is showing “At Risk” once I complete my inventory. My devices are either discarded or missing. Thanks for the help.

We have created a new acceptable use policy with the Policy Manager extension. We are having trouble getting the banner to appear on faculty and staff’s IIQ dashboards. The banner is only appearing in the IIQ Admin dashboards. There are no dates listed in the Active period. There were at first, but then I removed the dates and it does not seem to have made a difference. Under Alert Methods I have Dashboard Widget and Popup Message at login selected. The location where the users are in should be listed correctly. I even added Faculty and Staff under the Roles section. Under Policy Permissions I have Faculty and Staff selected under the Can Approve on Behalf of Self tick boxes. Not sure what else to check.

After the improved permissions were implemented I noticed I lost the Models button under admin. I went into permissions and noticed my user account lost most of the permissions. I clicked select all and applied that. It did fix the missing Model button. I am posting this here as I know of a few others with the same issue. 

Last week we were adding new models in via the models tab under administration.  Today, when we logged in there is no longer a models tab under administration.  When I look at the policies, it shows we have rights, but it isn’t there.  Did the ability to add new models change or move?

When importing assets via csv, what data is the best thing to put into the owner field? Name? Email? Some ID number that’s IIQ specific?

How can I add multiple days to one ticket?For example I need to reserve the Cafeteria from 8-12-24 to 8-21-24.

Anyone else having issues with a parent ticket not showing the child ticket in the “timeline” when they are merged? For instance I have a ticket that had the same issue on another ticket and decided to “merge” them with resolving with “duplicate ticket” option. In the past I thought that it would give me a “timeline” comment saying that the ticket was a duplicate to reference later within the parent ticket?