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Integrations

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  • 108 Topics
  • 452 Replies
109 Topics
SMoore 6774a9 wcskids
SMoore 6774a9 wcskidsObserver
asked in Integrations
Unable to Install JamfSchool App on IIQ

We have been unable to install Jamf School app. This is the message received.. (I can confirm the Network Id is correct). I’ve uninstalled and reinstalled the app… 

321
Kathryn Carter
sestep
sestepObserver
asked in Integrations
Unable to use My Classes to verify assets since permission change

We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue).  I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes.  In order for teachers to now verify assets, they need “edit” permission for assets.  Obviously, we do not want staff to have full asset edit permission.  It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?

18716
rsaeks
D
dmanzyukObserver
asked in Integrations
Need help with using {Asset.x} variables with webhook during ticket creation rule

Hello, I wanted to ask if it is possible to be able to use the {Asset.x} data point variables in webhooks to send to a google chat when a ticket is created, or is it only limited to {Ticket.x} variables?This is the webhook code I am using:{  "cardsV2": [    {      "card": {        "sections": [          {            "widgets": [              {                "decoratedText": {                  "icon": {                    "materialIcon": {                      "name": "devices"                    }                  },                  "topLabel": "Device Model:",                  "text": "<b>{{Asset.ModelName}} || {{Asset.ManufacturerModelName}}</b>",                  "wrapText": true                }              },              {                "decoratedText": {                  "icon": {                    "knownIcon": "DESCRIPTION"                  },                  "text": "<b>{Ticket.IssueCategoryName} > {Ticket.IssueTypeName}</b>"                } 

1656
J
Specialist
JCollinsMPS
JCollinsMPSObserver
asked in Integrations
PowerSchool plugin following PS Version 24.10

This is a general question in regards to changes being made on PowerSchool’s end regarding 3rd party plugins that access via the API.Recently PowerSchool users received an email from the CEO regarding non-partner plugins. The short of it is, if PowerSchool doesn’t view how data is being handled from a 3rd party as secure they may block that access. There is a lot of ambiguity here. IncidentIQ is not a partner vendor, or at least not listed as one. So for IncidenIQ staff, are you aware of this? If so, what are your thoughts and suggestions?For PowerSchool users who have upgraded to 24.10, have you noticed any issues with the IncidentIQ plugin?We have not upgraded yet as we want to ensure there are no issues with our integrations.

1053
Kathryn Carter
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Integrations
One Roster SIS integration: Status tobedeleted

We have an SIS Integration (Rediker Admin Plus) using One Roster. I’m trying to cleanup our users and  I’m finding there are many that have a status of “tobedeleted”. See the image below. The issue is nothing happens with these users (parents and students) and I cannot find a way to delete them. The “Delete User” option is not available in the “Actions” menu. Does anyone have any insight on this?

1039
A
Participant
A
Participant
AMeyer Greendale SchoolsParticipant
asked in Integrations
Jamf school sync failure

I just went to push a Jamf sync and noticed last night’s sync did not run.The error iiQ is reporting is:  [ GET ** instance name** -- (79.0145 ms) ] {"error":{"code":401,"message":"Version not supported","extra_message":"Illegal version (0)"}}I read through the knowledge base article for setup, and everything looks correct. I copied/pasted the API key just in case one of us had edited that, but no change.

515
Kathryn Carter
B
BKussmann 573a14c yubacoeObserver
asked in Integrations
Username not updating in IIQ after changing a name in Active Directory.

We changed a name in our Active Directory users list to reflect a name change and see the changes on the Local AD/Cloud AD Azure/Intune but the username in IIQ is the original name before the change. We would prefer not to have to delete the user and remake to keep the ticket history.  Tested sync in the IIQ apps and things appear to be working on that side.  This issue is preventing the user from logging in using the Azure SSO link. 

564
B
T
timdayeObserver
posted in Integrations
Automated Verification Alert for improper user login

Hello All:I work for a charter school using the homeschooling model.  In short there are no brick & mortar schools.  So we ship LOTS of laptops to kids, Chromebooks, Windows and Macbook Airs.  Often, a family may get 2 or more of the same device for siblings.  What inevitably happens is that wrong sibling logs into the wrong laptop.  Do ya see where I am going with this?  I would like to use Automated Verification to send an email to our team for the following condition:Within a timeframe, say 2 weeks, the wrong kid logs into the device and the right never does.  If w/in that timeframe, the proper kid logs in, no notification.If w/in that timeframe no one at all logs in, no notification.  Is this doable?  Is this doable for apple devices (Macbook Airs and iPads)?  We use Jamf School and Jamf Pro as our apple MDM.  Intune for Windows devices.  And, of course, G-Admin for Chromebooks.Thanks very much for taking the time to read this.  Have a great day! 

657
Hannah Bailey
K
KMuston 137ad25 aldineisdObserver
asked in Integrations
Incident IQ and Looker Studio

Hello, Does anyone have an example of the data connector needed for API from Incident IQ to Google Looker Studio? Thank You,

1454
K
H
HLicea 51023bd misdObserver
asked in Integrations
Ticket Statuses API Call

I'm attempting to retrieve ticket statuses through the API endpoint "/api/v1.0/tickets/statuses", but it appears to be non-functional.I’m following the documentation reference: Retrieve list of ticket status | Incident IQ API v1.0 (stoplight.io) 

714
J
Specialist
H
HLicea 51023bd misdObserver
asked in Integrations
Categories List

I'm encountering issues with retrieving the categories list from the API. The default pagination is set to 200, but attempts to increase or decrease this limit to, for example, 1000 using the URL = “/api/v1.0/categories?$s=1000” or 100 URL = “/api/v1.0/categories?$s=100”  are unsuccessful.

1105
H
J
JJannicelli 493b0de kinnelonObserver
asked in Integrations
Realtime SIS Parent Guardian Information

Realtime has informed us that we are not able to add parent/guardian information to our export to IIQ.  Has anyone who uses Realtime found a work around for this? Thanks!

442
J
H
HLicea 51023bd misdObserver
asked in Integrations
LocknCharge bays status

Hi,Is there any way to pull LocknCharge tower bays status using the IIQ API? 

342
H
H
HLicea 51023bd misdObserver
asked in Integrations
Department List through API

Hi,Is there any way that I can get the Department list using the API?

1007
athaxton_iiQ
N
NMeer 47ce3c wnymcsObserver
asked in Integrations
Easily Push Data Back to Google Device Data

I’m in the process of sorting all of my school’s chromebooks into their respective rooms. These room names are the exact same as the Google Admin OUs that they should belong to. However, moving them in IIQ pretty much does nothing because every night it resets. Is there an easy way to create a lot of OrgUnitPath Translation Maps if the room name is exactly the same as the OU path that Google Admin can use? Example: A Chromebook is in Room 307 at the high school. The IIQ location name is “/HS Chromebooks/3rd Deck/HS ROOM 307”. The google OU is /HS Chromebooks/3rd Deck/HS ROOM 307.

652
Kathryn Carter
E
EAnderson 300e5a0 mycrcsObserver
asked in Integrations
Is there no longer an rschooltoday integration?

I have looked in the app integrations on my instance and there is no rschooltoday app to setup for integration. Is rschooltoday no longer supported?

766
Kathryn Carter
E
Contributor
ebloomfield33Contributor
asked in Integrations
Rule to allow you to add a fee/fine to your ticket

I didn’t see it but is there a way to create a rule so a fine/fee is automatically added to the ticket when it’s created?  If not I think this would be a good idea

562
Kathryn Carter
J
jgilbrechObserver
asked in Integrations
Anyone integrate with Veracross SIS?

Has anyone set up an integration with Veracross SIS? In Veracross it looks like there is an API integration but the Veracross app in IncidentIQ makes it sound like its a CSV upload. Does anyone have any clarity on this?

933
Kathryn Carter
C
CSlobodian 8175692 hcsdObserver
asked in Integrations
Asset Meta Information

I added a custom field for assets that has the MAC address. Is there no way to access this value when creating a rule that involves a webhook?

1374
J
Specialist
R
RKEstradaObserver
asked in Integrations
Visibility of class/teacher assignments in IIQ when using OneRoster syncs

We're looking at integrating our Blackbaud SIS data to IIQ using the CSV One Roster sync for the first time, primarily for linking students to parents for damage notifications/billing, etc.One big concern is the visibility of class data (teacher/section assignments) for parents and students. Over the summer, we hide that information from parents/students in our SIS. If we sync with IIQ, will that information be visible to parents/students? Both parents and students currently have logins and can submit tickets in IIQ.Is there a way to ensure rosters/teacher assignments are hidden from parents/students during the summer? Or, is there a way through the One Roster sync interface to ONLY sync parents/student user information during the summer? Could I just delete the class files from the ZIP, or would that generate an error?Thanks for any advice!

603
Kathryn Carter
K
KSmith 747129b oldadobeObserver
asked in Integrations
Owner Assignment Missing Sync w/ Mosyle

Our Apple devices are managed in Mosyle and the assigned user name was being fed to the Owner field in Incident IQ until just recently. I notice that on June 10, 282 devices were updated which I believe was the removal of the assigned owner in the owner field. Any updates or suggestions on how to fix or address this? At this point in iiQ I can’t tell who is using which device. I have a help desk ticket submitted but have not heard anything since I submitted it yesterday. Thank you for any input, 

473
Hannah Bailey
T
TracieRObserver
asked in Integrations
Has anyone created a form that needs multiple approvals?

I've just created our first form, and Im having issues getting the data to post on the correct spot on the form (imported PDF) and  I would like to have the form sent straight to the principal for approval (made a form step 2 for this) and then on to the facilities Manager for final approval (form step 3).  Has anyone already  done this? if so could you share your rules or how you made it work for you?  

1835
Eleonora_iiQ
D
DAdmin 2734319 sau57Observer
asked in Integrations
Google SSO OU fragments to filter

What is the delimiter for “OU fragment(s) to filter:”. I want to exclude a number of  OU from the initial sync.

1034
Kathryn Carter
J
JMendoza 257638c sageoakObserver
asked in Integrations
Policy Banner drop is not appearing for selected roles

We have created a new acceptable use policy with the Policy Manager extension. We are having trouble getting the banner to appear on faculty and staff’s IIQ dashboards. The banner is only appearing in the IIQ Admin dashboards. There are no dates listed in the Active period. There were at first, but then I removed the dates and it does not seem to have made a difference. Under Alert Methods I have Dashboard Widget and Popup Message at login selected. The location where the users are in should be listed correctly. I even added Faculty and Staff under the Roles section. Under Policy Permissions I have Faculty and Staff selected under the Can Approve on Behalf of Self tick boxes. Not sure what else to check.

564
J
D
DAdmin 18023bd wbObserver
asked in Integrations
eSchool (Renaissance) integration: SFTP Credentials for placement of one-roster files

I need to place my one-roster files on the Incident IQ SFTP server.  My SIS, eSchool, needs the the following SFTP credentials in order to post the data: Host (URL)PortUser NamePassword 

801
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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