Integrations

I’m hoping someone from iiQ chimes in to discuss this.The way iiQ is presenting this piece of Chromebook data is completely inaccurate. The “Last Login Data” is being extracted from the “Active Time Ranges” field in the API response. Here is Google’s documentation showing the schema:https://developers.google.com/workspace/admin/directory/v1/guides/manage-chrome-devices I have been using this endpoint for years prior to us being in iiQ and it has always been misleading, so even our homegrown reporting solutions for Chromebooks that I’ve built in the past, I’ve always included a disclaimer about “Recent User” vs “Most Recent Activity” not necessarily bei

This isn’t a huge deal, just an inconvenience: when adding a new group to the team mapping in Google SSO, running a full sync only initially creates the corresponding team in IIQ, but the team will have 0 members. A 2nd re-run of the last sync is required for the team to actually populate with members. My assumption is that running a sync should both create and populate teams in the same job. Steps to replicate:Add a new group to the Team Mappings tab of the Google SSO app Run a full new sync of the Google SSO app Check the IIQ teams menu. The new team will be created, however it will have 0 members Go back to the Google SSO app and re-run the last sync Go back to the IIQ teams menu. The new team will now be correctly populated with members from the Google group.

So I have read the web hook sections and tried to get it to send any data. But to no avail it wont send data. Following the example all that is sent is the tag ad even that does not seem to be useful. Has anyone else worked with Web Hooks. My end goal is to have tickets show up in Monday.com so I can include them when working through larger projects that need tracking but don't want to loose site of the daily tickets that need resolving.

Hi, we have tried every potential solution we have been able to find in the limited support documentation for Fee Tracker, and also by looking through other posts and comments here, but we still cannot get our Customized Email notification for Fee Tracker to list the fee amount, or repair cost. We have tried various dynamic fields when configuring inside the Customize Email tab in the app management in Fee Tracker, but it never has listed the fee in the repair summary. We do want to utilize this email notification to alert departments, and parents of the fees for damaged chromebooks at our institution. Any help would be greatly appreciated on this. ThanksAlbany School District #1 Technology

We are exploring the Vanco integration for fee management next school year. Our district currently uses RevTrak (which owns Vanco).Questions:Can parents/guardians pay fees directly in IIQ with this integration? Does the integration pull data directly from Vanco into IIQ? What's the differences between using Fee Tracker and the Vanco integration?If your district currently uses the Vanco integration, we'd appreciate your feedback on these questions!

We use Google SSO to set up accounts for both our staff and students. Our SIS app (Infinite Campus) pulls in stuff like courses, grades, and status. But, when these students leave or graduate, their status in the SIS gets switched to inactive. That's all good because we've set up data mappings to change their roles from "Student" to "No Access." This way, we can keep track of the number of students and devices we have throughout the year.The issue we're running into is that IQ isn't assigning the "No Access" role because of a message we get from the SIS sync. It says “This user is inactive, but we can't change the role to NOACCESS because they've still got an active SSO account and the role mapping isn't set up for this app." I've talked to IIQ support, and they're saying that since the best way to make users is through Google SSO, I would need to disable these users Google accounts first.So I'm looking for a way to use IIQ to help me disable these users Google account

I currently use a POST:URL: api/v1.0/assetswith a json body of:{"Filters":[{"Facet": "AssetSerialNumber","Value": "<asset-serial>"}]}This works great. I am now trying to get and update the custom field we have which I can see in the response from above: "CustomFieldValues": [ { "CustomFieldTypeId": "long_id_that_im_not_sure_if_i_should_post", "EditorTypeId": 1, "Value": "my value", "IsHidden": false }, ],I’ve tried doing: https://demo.iiqstaging.com/api/v1.0/custom-fields with json value:{"Filters":[{"Facet": "AssetSerialNumber","Value": "<asset-serial>"}]}But this does not work  I am just wanting to get an Asset by i

Hello,Is anyone else experiencing a sync error with Aspen OneRoster csv and IIQ?  We had been using the same zip file containing 8 csv files, but after 12/12/2024 we are now receiving a sync error.  ERROR: Error converting value 11/16/2025 12:00:00 AM to type 'System.Nullable`1[Spark.Shared.Datatypes.Date]'. Path 'Entity.PasswordExpirationDate', line 1, position 3770. Support is saying that the manifest.csv and demographics.csv and this should work, but we had been sending the files over prior to this date without issue.  I also manually removed the files and uploaded via FTP and still received the errors.

Has anyone else struggled with the built-in knowledgebase editor in Incident IQ? It seems to be great for basic how-tos and long step-by-step lists, but the tool appears very incomplete and buggy at times. There are a number of things that we’d like to contribute to the already-large ‘Ideas’ pool that seem like they should be here already. Migrating our KB from Freshdesk has been a visual and functional step down and very difficult to bring over.  That said, how did you handle creating or moving your knowledgebase within Incident IQ? Do you have integrations with paid or free documenation tools that you like, or do you just link your docs out to another platform? If it’s not in an integration, how do you make the most of the editor? In our experience, it’s rather clunky. We favor Google Docs-based documentation because it gives us great formatting capabilities for our end-users, but adding more links and clicks to the user experience isn’t always practica

Looking for any assistance from another district that is using MS SCCM Devices App successfully for Audit purposes…Support states it has to match on name, but we do not have “names” in SCCM, only ID number.  ID numbers are unique, unlike names.  If you are successful with audit and SCCM, what exact query field are they matching on?

Hi, We are just new users for IIQ and I’m hoping to ask fellow IIQ users if one of you have tried to use IIQ API to NinjaOne API to pull the data for asset management rather than doing a manual upload.Thank you in advance.

I really want to get Jamf more in sync with incident IQ. Some fields are available to write back to jamf by default but others are not.One thing we’re struggling with is device asset statuses and how to handle them when they change. I would love to be able to have a rule(s) to update jamf with the asset’s new status in an extension attribute whenever it is changed in Incident IQ, does anyone have anything like that setup?

I no longer see the option in the JAMF app to push data from IIQ to JAMF. Is this no longer a feature, or am I missing a setting?

Our district has a large quantity of Windows devices in InTune, which are being synced to IIQ. Previously we had the option enabled to update asset location to the user location when syncing. This became an issue for any device that had recently been imaged but had not received a new owner yet, primarily loaner and spare devices that we keep at the district tech office. When updating the location in IIQ, the manually set location would be overwritten by the default location from the sync each morning. Does anyone have a method that is working well to exempt or better manage the ownerless devices, while maintining the asset location sync to user location feature? 

I'm using the endpoint /api/v1.0/tickets/slas to retrieve SLA information related to tickets; however, it returns a 500 Internal Server Error when the itemcount is 0.{    "ItemCount": 0,    "UserToken": "",    "RequestDate": "2024-11-27T17:54:54.835596Z",    "ExecutionTime": 348.4801,    "StatusCode": 500,    "Message": "Internal Server Error",    "ServerName": "tickets-00023I",    "ProcessId": 4020,    "Properties": {}}payloads = {    "Schema": "All",    "Filters": [        {            "Facet": "createddate",            "Name": "daterange: 11/27/2024-11/27/2024",            "Value": "daterange: 11/27/2024-11/27/2024"        }    ]}headers = 'content-type': 'application/json','accept': 'application/json'‘authorization’: ‘Bearer’ + key

For the last week or so, our Jamf Pro sync has been failing with an “Unauthorized” error. We checked the credentials that iiQ is connecting with, and verified that permissions for the account in Jamf have not been modified.We reached out to Jamf support and were told that they’ve had some recent infrastructure upgrades, and that additional IP ranges and ports would need to be allowlisted by iiQ.My initial hesitation with that answer is that I’d assume someone else would be having the same problem if that is the case - so I’m here to check. Anyone else seeing these failures?  

Hi!I’m using this APIhttps://miprepschool.incidentiq.com/api/v1.0/usersfollowing the documentation inhttps://incidentiq.stoplight.io/docs/v1/cf6fa0da7eb82-list-users but I’m getting just the first 20 items.Could you someone let me know how to access the next page? I’m doing something like below (python): params = {    'PageIndex': 2,    'PageSize': 20}try:    response = requests.get(url, headers=headers, params=params) or trying different variations in the params or directly in the url, but not having any luck. Thank you!      

We have been unable to install Jamf School app. This is the message received.. (I can confirm the Network Id is correct). I’ve uninstalled and reinstalled the app… 

We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue).  I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes.  In order for teachers to now verify assets, they need “edit” permission for assets.  Obviously, we do not want staff to have full asset edit permission.  It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?

Hello, I wanted to ask if it is possible to be able to use the {Asset.x} data point variables in webhooks to send to a google chat when a ticket is created, or is it only limited to {Ticket.x} variables?This is the webhook code I am using:{  "cardsV2": [    {      "card": {        "sections": [          {            "widgets": [              {                "decoratedText": {                  "icon": {                    "materialIcon": {                      "name": "devices"                    }                  },                  "topLabel": "Device Model:",                  "text": "<b>{{Asset.ModelName}} || {{Asset.ManufacturerModelName}}</b>",                  "wrapText": true                }              },              {                "decoratedText": {                  "icon": {                    "knownI

This is a general question in regards to changes being made on PowerSchool’s end regarding 3rd party plugins that access via the API.Recently PowerSchool users received an email from the CEO regarding non-partner plugins. The short of it is, if PowerSchool doesn’t view how data is being handled from a 3rd party as secure they may block that access. There is a lot of ambiguity here. IncidentIQ is not a partner vendor, or at least not listed as one. So for IncidenIQ staff, are you aware of this? If so, what are your thoughts and suggestions?For PowerSchool users who have upgraded to 24.10, have you noticed any issues with the IncidentIQ plugin?We have not upgraded yet as we want to ensure there are no issues with our integrations.

We have an SIS Integration (Rediker Admin Plus) using One Roster. I’m trying to cleanup our users and  I’m finding there are many that have a status of “tobedeleted”. See the image below. The issue is nothing happens with these users (parents and students) and I cannot find a way to delete them. The “Delete User” option is not available in the “Actions” menu. Does anyone have any insight on this?

I just went to push a Jamf sync and noticed last night’s sync did not run.The error iiQ is reporting is:  [ GET ** instance name** -- (79.0145 ms) ] {"error":{"code":401,"message":"Version not supported","extra_message":"Illegal version (0)"}}I read through the knowledge base article for setup, and everything looks correct. I copied/pasted the API key just in case one of us had edited that, but no change.

We changed a name in our Active Directory users list to reflect a name change and see the changes on the Local AD/Cloud AD Azure/Intune but the username in IIQ is the original name before the change. We would prefer not to have to delete the user and remake to keep the ticket history.  Tested sync in the IIQ apps and things appear to be working on that side.  This issue is preventing the user from logging in using the Azure SSO link. 

Hello All:I work for a charter school using the homeschooling model.  In short there are no brick & mortar schools.  So we ship LOTS of laptops to kids, Chromebooks, Windows and Macbook Airs.  Often, a family may get 2 or more of the same device for siblings.  What inevitably happens is that wrong sibling logs into the wrong laptop.  Do ya see where I am going with this?  I would like to use Automated Verification to send an email to our team for the following condition:Within a timeframe, say 2 weeks, the wrong kid logs into the device and the right never does.  If w/in that timeframe, the proper kid logs in, no notification.If w/in that timeframe no one at all logs in, no notification.  Is this doable?  Is this doable for apple devices (Macbook Airs and iPads)?  We use Jamf School and Jamf Pro as our apple MDM.  Intune for Windows devices.  And, of course, G-Admin for Chromebooks.Thanks very much for taking the tim