Skip to main content

Integrations

Find FAQ's, discussions, and best practices using Integrations

  • 101 Topics
  • 426 Replies
102 Topics
K
KMuston 137ad25 aldineisdObserver
asked in Integrations
Incident IQ and Looker Studio

Hello, Does anyone have an example of the data connector needed for API from Incident IQ to Google Looker Studio? Thank You,

1024
K
H
HLicea 51023bd misdObserver
asked in Integrations
Ticket Statuses API Call

I'm attempting to retrieve ticket statuses through the API endpoint "/api/v1.0/tickets/statuses", but it appears to be non-functional.I’m following the documentation reference: Retrieve list of ticket status | Incident IQ API v1.0 (stoplight.io) 

554
J
Specialist
H
HLicea 51023bd misdObserver
asked in Integrations
Categories List

I'm encountering issues with retrieving the categories list from the API. The default pagination is set to 200, but attempts to increase or decrease this limit to, for example, 1000 using the URL = “/api/v1.0/categories?$s=1000” or 100 URL = “/api/v1.0/categories?$s=100”  are unsuccessful.

915
H
J
JJannicelli 493b0de kinnelonObserver
asked in Integrations
Realtime SIS Parent Guardian Information

Realtime has informed us that we are not able to add parent/guardian information to our export to IIQ.  Has anyone who uses Realtime found a work around for this? Thanks!

322
J
H
HLicea 51023bd misdObserver
asked in Integrations
LocknCharge bays status

Hi,Is there any way to pull LocknCharge tower bays status using the IIQ API? 

272
H
H
HLicea 51023bd misdObserver
asked in Integrations
Department List through API

Hi,Is there any way that I can get the Department list using the API?

887
athaxton_iiQ
N
NMeer 47ce3c wnymcsObserver
asked in Integrations
Easily Push Data Back to Google Device Data

I’m in the process of sorting all of my school’s chromebooks into their respective rooms. These room names are the exact same as the Google Admin OUs that they should belong to. However, moving them in IIQ pretty much does nothing because every night it resets. Is there an easy way to create a lot of OrgUnitPath Translation Maps if the room name is exactly the same as the OU path that Google Admin can use? Example: A Chromebook is in Room 307 at the high school. The IIQ location name is “/HS Chromebooks/3rd Deck/HS ROOM 307”. The google OU is /HS Chromebooks/3rd Deck/HS ROOM 307.

382
Kathryn Carter
E
EAnderson 300e5a0 mycrcsObserver
asked in Integrations
Is there no longer an rschooltoday integration?

I have looked in the app integrations on my instance and there is no rschooltoday app to setup for integration. Is rschooltoday no longer supported?

526
Kathryn Carter
E
ebloomfield33Observer
asked in Integrations
Rule to allow you to add a fee/fine to your ticket

I didn’t see it but is there a way to create a rule so a fine/fee is automatically added to the ticket when it’s created?  If not I think this would be a good idea

322
Kathryn Carter
J
jgilbrechObserver
asked in Integrations
Anyone integrate with Veracross SIS?

Has anyone set up an integration with Veracross SIS? In Veracross it looks like there is an API integration but the Veracross app in IncidentIQ makes it sound like its a CSV upload. Does anyone have any clarity on this?

543
Kathryn Carter
C
CSlobodian 8175692 hcsdObserver
asked in Integrations
Asset Meta Information

I added a custom field for assets that has the MAC address. Is there no way to access this value when creating a rule that involves a webhook?

1134
J
Specialist
R
RKEstradaObserver
asked in Integrations
Visibility of class/teacher assignments in IIQ when using OneRoster syncs

We're looking at integrating our Blackbaud SIS data to IIQ using the CSV One Roster sync for the first time, primarily for linking students to parents for damage notifications/billing, etc.One big concern is the visibility of class data (teacher/section assignments) for parents and students. Over the summer, we hide that information from parents/students in our SIS. If we sync with IIQ, will that information be visible to parents/students? Both parents and students currently have logins and can submit tickets in IIQ.Is there a way to ensure rosters/teacher assignments are hidden from parents/students during the summer? Or, is there a way through the One Roster sync interface to ONLY sync parents/student user information during the summer? Could I just delete the class files from the ZIP, or would that generate an error?Thanks for any advice!

413
Kathryn Carter
K
KSmith 747129b oldadobeObserver
asked in Integrations
Owner Assignment Missing Sync w/ Mosyle

Our Apple devices are managed in Mosyle and the assigned user name was being fed to the Owner field in Incident IQ until just recently. I notice that on June 10, 282 devices were updated which I believe was the removal of the assigned owner in the owner field. Any updates or suggestions on how to fix or address this? At this point in iiQ I can’t tell who is using which device. I have a help desk ticket submitted but have not heard anything since I submitted it yesterday. Thank you for any input, 

313
Hannah Bailey
T
TracieRObserver
asked in Integrations
Has anyone created a form that needs multiple approvals?

I've just created our first form, and Im having issues getting the data to post on the correct spot on the form (imported PDF) and  I would like to have the form sent straight to the principal for approval (made a form step 2 for this) and then on to the facilities Manager for final approval (form step 3).  Has anyone already  done this? if so could you share your rules or how you made it work for you?  

1625
Eleonora_iiQ
D
DAdmin 2734319 sau57Observer
asked in Integrations
Google SSO OU fragments to filter

What is the delimiter for “OU fragment(s) to filter:”. I want to exclude a number of  OU from the initial sync.

724
Kathryn Carter
J
JMendoza 257638c sageoakObserver
asked in Integrations
Policy Banner drop is not appearing for selected roles

We have created a new acceptable use policy with the Policy Manager extension. We are having trouble getting the banner to appear on faculty and staff’s IIQ dashboards. The banner is only appearing in the IIQ Admin dashboards. There are no dates listed in the Active period. There were at first, but then I removed the dates and it does not seem to have made a difference. Under Alert Methods I have Dashboard Widget and Popup Message at login selected. The location where the users are in should be listed correctly. I even added Faculty and Staff under the Roles section. Under Policy Permissions I have Faculty and Staff selected under the Can Approve on Behalf of Self tick boxes. Not sure what else to check.

394
J
D
DAdmin 18023bd wbObserver
asked in Integrations
eSchool (Renaissance) integration: SFTP Credentials for placement of one-roster files

I need to place my one-roster files on the Incident IQ SFTP server.  My SIS, eSchool, needs the the following SFTP credentials in order to post the data: Host (URL)PortUser NamePassword 

571
Kathryn Carter
A
Contributor
angiejaegerContributor
asked in Integrations
Is anyone getting their Mosyle Integration syncing to IIQ?

I saw that @austin.thomsen had a recent ticket on this similar thing but yet ours is a bit different.  I have had a ticket in since January 10th on our sync with IIQ and Mosyle.  It has not been working since January 5th.  I have gotten little to no response other than it is being looked into by the dev team so I was just wondering if any others are having the same issue or not?  We have had it setup and syncing for other a year and did not make any changes. Thanks  

18917
A
Contributor
J
jmerwinObserver
asked in Integrations
Payment Accounts

We are looking to move to “Square” to accept payments for technology fees. For those that have. Did you get school board approval before creating the account? Did you create a generic payment account login on Square?  What was your process for getting started?

211
Kathryn Carter
C
CGrice 270bd53 wsd3Observer
asked in Integrations
Intune Owner not syncing

I am working on migrating iPads from Jamf to Intune. Not what most would recommend but this will do the job and save us some $$$. I have device sync working fine and IIQ is pulling all the owner/user fields just fine. The issue is that this is not updating the IIQ Owner field despite having selected “Automatically update owner in iiQ based on Registered Owner's Email Address in Microsoft Intune” and ensuring this data is pulled and the email is the same as my IIQ email.Can anyone please provide some insight on what seems like should be a simple task?

611
Kathryn Carter
A
AAllred 16080dc aapsObserver
asked in Integrations
Exporting in RT to a Google Sheet

Our IT Team is currently filing out a Google Form for each repair done in the field on our student devices.  It would be lovely to figure out a way to also export ticket data (repairs done at central office) in Real Time to these sheets as well so that I can setup data pulls in real time to update a Principal Facing Google Sheet for repaired devices.  Is there currently a way to do this?  Any ideas on how to work around this?

491
Hannah Bailey
A
AlexDBObserver
asked in Integrations
Attaching a generated PDF file via the API

Just in time for the end of the school year, we are working on a staff device check-in process which looks like this:HR or supervisor creates an Incident IQ ticket for a staff member who is leaving the district. From that ticket, we use the Rules Engine to call a PowerAutomate webhook. The webhook calls the IIQ API, pulls the affected staff username and finds a list of checked out assets. These assets are included on a generated check-in PDF document. Here’s where we are stuck.  We want to attach the generated PDF file to the Incident IQ ticket.  However, there’s no apparent function on the API which can do that.Is there a way we can attach a file to a ticket via the API?  Or do we just need to create the file in OneDrive or Google Drive and add a link to the file in the ticket comments?

1303
bclark
Mentor
J
Specialist
jclarkSpecialist
posted in Integrations
Webhook GET method - how are you using this, and where does the response go?

In the ‘Rules Engine’ there are various places to use webhooks. One of the methods is GET - but I have yet to figure out why the GET method is even here since the response doesn’t seem to be accessible.Anyone here using GET in a webhook - are you doing anything useful with it, or know how to use/access the response within iiQ?I have used the POST method to push data places or send Google Chat messages, but I’m not finding any documentation about GET webhooks here on the community.

3657
J
Specialist
S
SGagnon 37788e6 nsd131Observer
asked in Integrations
API Rate Limit

What is the current API rate limit?

721
Kathryn Carter
J
Specialist
jclarkSpecialist
asked in Integrations
Rapid Identity API option not showing up.

According to the guide, we should see two options:Activate API Service Activate Local ServiceI don’t see either one after installing the application. I’ve tried different combinations of the two upper checkboxes to try getting it to show up (though, neither should matter). Am I just insane or is there a legitimate problem here?(I already know I’m insane, don’t answer that) 🤣

313
Kathryn Carter

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316