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  • 92 Topics
  • 376 Replies
92 Topics
K
KSmith 747129b oldadobeObserver
asked in Integrations
Owner Assignment Missing Sync w/ Mosyle

Our Apple devices are managed in Mosyle and the assigned user name was being fed to the Owner field in Incident IQ until just recently. I notice that on June 10, 282 devices were updated which I believe was the removal of the assigned owner in the owner field. Any updates or suggestions on how to fix or address this? At this point in iiQ I can’t tell who is using which device. I have a help desk ticket submitted but have not heard anything since I submitted it yesterday. Thank you for any input, 

233
Hannah Bailey
5 month ago
T
TracieRObserver
asked in Integrations
Has anyone created a form that needs multiple approvals?

I've just created our first form, and Im having issues getting the data to post on the correct spot on the form (imported PDF) and  I would like to have the form sent straight to the principal for approval (made a form step 2 for this) and then on to the facilities Manager for final approval (form step 3).  Has anyone already  done this? if so could you share your rules or how you made it work for you?  

1495
Eleonora_iiQ
5 month ago
D
DAdmin 2734319 sau57Observer
asked in Integrations
Google SSO OU fragments to filter

What is the delimiter for “OU fragment(s) to filter:”. I want to exclude a number of  OU from the initial sync.

574
Kathryn Carter
5 month ago
J
JMendoza 257638c sageoakObserver
asked in Integrations
Policy Banner drop is not appearing for selected roles

We have created a new acceptable use policy with the Policy Manager extension. We are having trouble getting the banner to appear on faculty and staff’s IIQ dashboards. The banner is only appearing in the IIQ Admin dashboards. There are no dates listed in the Active period. There were at first, but then I removed the dates and it does not seem to have made a difference. Under Alert Methods I have Dashboard Widget and Popup Message at login selected. The location where the users are in should be listed correctly. I even added Faculty and Staff under the Roles section. Under Policy Permissions I have Faculty and Staff selected under the Can Approve on Behalf of Self tick boxes. Not sure what else to check.

344
J
5 month ago
D
DAdmin 18023bd wbObserver
asked in Integrations
eSchool (Renaissance) integration: SFTP Credentials for placement of one-roster files

I need to place my one-roster files on the Incident IQ SFTP server.  My SIS, eSchool, needs the the following SFTP credentials in order to post the data: Host (URL)PortUser NamePassword 

351
Kathryn Carter
5 month ago
A
Contributor
angiejaegerContributor
asked in Integrations
Is anyone getting their Mosyle Integration syncing to IIQ?

I saw that @austin.thomsen had a recent ticket on this similar thing but yet ours is a bit different.  I have had a ticket in since January 10th on our sync with IIQ and Mosyle.  It has not been working since January 5th.  I have gotten little to no response other than it is being looked into by the dev team so I was just wondering if any others are having the same issue or not?  We have had it setup and syncing for other a year and did not make any changes. Thanks  

18017
A
Contributor
6 month ago
J
jmerwinObserver
asked in Integrations
Payment Accounts

We are looking to move to “Square” to accept payments for technology fees. For those that have. Did you get school board approval before creating the account? Did you create a generic payment account login on Square?  What was your process for getting started?

131
Kathryn Carter
6 month ago
C
CGrice 270bd53 wsd3Observer
asked in Integrations
Intune Owner not syncing

I am working on migrating iPads from Jamf to Intune. Not what most would recommend but this will do the job and save us some $$$. I have device sync working fine and IIQ is pulling all the owner/user fields just fine. The issue is that this is not updating the IIQ Owner field despite having selected “Automatically update owner in iiQ based on Registered Owner's Email Address in Microsoft Intune” and ensuring this data is pulled and the email is the same as my IIQ email.Can anyone please provide some insight on what seems like should be a simple task?

491
Kathryn Carter
7 month ago
A
AAllred 16080dc aapsObserver
asked in Integrations
Exporting in RT to a Google Sheet

Our IT Team is currently filing out a Google Form for each repair done in the field on our student devices.  It would be lovely to figure out a way to also export ticket data (repairs done at central office) in Real Time to these sheets as well so that I can setup data pulls in real time to update a Principal Facing Google Sheet for repaired devices.  Is there currently a way to do this?  Any ideas on how to work around this?

381
Hannah Bailey
7 month ago
A
AlexDBObserver
asked in Integrations
Attaching a generated PDF file via the API

Just in time for the end of the school year, we are working on a staff device check-in process which looks like this:HR or supervisor creates an Incident IQ ticket for a staff member who is leaving the district. From that ticket, we use the Rules Engine to call a PowerAutomate webhook. The webhook calls the IIQ API, pulls the affected staff username and finds a list of checked out assets. These assets are included on a generated check-in PDF document. Here’s where we are stuck.  We want to attach the generated PDF file to the Incident IQ ticket.  However, there’s no apparent function on the API which can do that.Is there a way we can attach a file to a ticket via the API?  Or do we just need to create the file in OneDrive or Google Drive and add a link to the file in the ticket comments?

1003
bclark
Mentor
7 month ago
J
Specialist
jclarkSpecialist
posted in Integrations
Webhook GET method - how are you using this, and where does the response go?

In the ‘Rules Engine’ there are various places to use webhooks. One of the methods is GET - but I have yet to figure out why the GET method is even here since the response doesn’t seem to be accessible.Anyone here using GET in a webhook - are you doing anything useful with it, or know how to use/access the response within iiQ?I have used the POST method to push data places or send Google Chat messages, but I’m not finding any documentation about GET webhooks here on the community.

2387
J
Specialist
8 month ago
S
SGagnon 37788e6 nsd131Observer
asked in Integrations
API Rate Limit

What is the current API rate limit?

631
Kathryn Carter
8 month ago
J
Specialist
jclarkSpecialist
asked in Integrations
Rapid Identity API option not showing up.

According to the guide, we should see two options:Activate API Service Activate Local ServiceI don’t see either one after installing the application. I’ve tried different combinations of the two upper checkboxes to try getting it to show up (though, neither should matter). Am I just insane or is there a legitimate problem here?(I already know I’m insane, don’t answer that) 🤣

293
Kathryn Carter
8 month ago
W
WBer-IIQUserObserver
asked in Integrations
SCCM - Multiple Domain / server integration

We need guidance on how to utilize more than one SCCM/MECM server source. We have two domains in our environment as Staff/Student are split. Each have their own servers/configuration but the prefix for all workstations match location. With the SCCM integration tool, I only see the option to have 1 exe/data source. We need to have multiple data sources.  I am looking for guidance to get this going, Azure/Entra/Intune as a single tenant for both domains are not an option, we need this to work in the existing configuration. 

1101
Kathryn Carter
8 month ago
S
SCaleb 76318c7 yorkcsdObserver
asked in Integrations
Not Able to connect to OneRoster API?

Is this application capable of connecting to a OneRoster API? 

1233
Kathryn Carter
9 month ago
D
DAdmin 8609285 fwsuObserver
asked in Integrations
Import from mosyle

Is there a way to import the assets from mosyle if there is no asset tag? I’m not seeing an option to just import/assign based on email or anything like that.02/16/2024 01:03 PM - Skip: Asset was not updated, since the AssetTag field can't be empty. (AssetId=00000000-0000-0000-0000-000000000000).Thank you!

552
Hannah Bailey
9 month ago
A
ALindley 417134c scusdObserver
asked in Integrations
Mosyle JWT token

We just got this pop-up and then it disappeared. Tried looking for the instruction on the JWT token but only found this: Has anyone been able to acquire a JWT token in Mosyle? 

4062
Kathryn Carter
9 month ago
A
austin.thomsenObserver
asked in Integrations
Mosyle Integration working for anyone?

I’m wondering if anyone actually has Mosyle integration working. We tried to set it up and get an unauthorized user error. Our ticket with IIQ has been ignored for 2 weeks. I’m wondering if this is a systemic issue and we should just give up or if there is hope that it gets fixed… There are not many settings to change, but if you have any ideas to try (the u/p and key have been reset and re copy/pasted 3 times) we’d love to hear about them.

1235
Kathryn Carter
10 month ago
B
BJessen 84351e6 tcssObserver
asked in Integrations
User Provisioning Automation

Hello,  We’re looking at streamlining our user account creation process as much as possible. We don’t have the HR platform as of yet, but we do have Ticketing.  I was curious if anyone has an Identity and Access Management (IAM) product that they use in order to make this process work in any kind of automatic hook to incident IQ.   Just looking for solutions or ideas as we look to get a new IAM product. Thanks for your help!

1215
B
10 month ago
D
DE SysAdminObserver
asked in Integrations
Inability to save changes in Google Devices app

I have an open ticket, but the response time is slow, so I am reaching out here as well to see if anyone else has seen this. Within the Google Devices app, I cannot save any changes to the General sync options. I have tried in Edge, Chrome, and Firefox. Nothing saves. upon refresh the changes revert back to their previous setting. If I go to the Google SSO app, I was able to save a change fine. then change it back fine. It seems to be an issue with the Google device app. A neighboring district said they can change settings within the Devices app without issue. I have also re-authorized the account being used and even tried a different account with permissions in the Admin console to no avail. Has anyone else seen this type of behavior?

322
D
10 month ago
R
RWinchester 977ad07 bcscObserver
asked in Integrations
Who Disabled this Asset in Google Admin?

When disabling devices in google admin through IncidentIQ, is there a way to see who disabled the device?

581
Hannah Bailey
11 month ago
J
JBarrett 943750d scschoolsObserver
posted in Integrations
Is there a way to disable a Google user account with IIQ

We use Google SSO to set up accounts for both our staff and students. Our SIS app (Infinite Campus) pulls in stuff like courses, grades, and status. But, when these students leave or graduate, their status in the SIS gets switched to inactive. That's all good because we've set up data mappings to change their roles from "Student" to "No Access." This way, we can keep track of the number of students and devices we have throughout the year.The issue we're running into is that IQ isn't assigning the "No Access" role because of a message we get from the SIS sync. It says “This user is inactive, but we can't change the role to NOACCESS because they've still got an active SSO account and the role mapping isn't set up for this app." I've talked to IIQ support, and they're saying that since the best way to make users is through Google SSO, I would need to disable these users Google accounts first.So I'm looking for a way to use IIQ to help me disable these users Google account based on the SIS

17411
A
Contributor
11 month ago
Jim.Sch
Contributor
Jim.SchContributor
asked in Integrations
Upgrading PowerSchool Plugin from v1 to v2

I have read this article on upgrading from the PS plugin v1 to v2 but it is pretty vague and uses quite a few non-definite pronouns.  Whatever, it happens. Is there better documentation on this process anywhere?

1521
Hannah Bailey
1 year ago
jwalstra
jwalstraObserver
asked in Integrations
PowerSchool Integration - User Locations

In PowerSchool a user can be associated with multiple buildings as a teacher or as a staff member. We’re trying to figure out how a single location value is selected and sent to IIQ for a given user, particularly a user may be assigned to multiple buildings. What table(s) and field(s) from PowerSchool are used to set the location? Is it possible to select a different table/field or have different options for a staff user than a teacher user?We have received feedback from users that the building they are under in IIQ is outdated or incorrect. We would like to understand how the incorrect info is getting transferred as opposed to setting corrective overrides.Just this week I noticed that my own account switched buildings and I have no idea why. As a district IT administrator my own PowerSchool user table account has a homeschoolid of the district ofiice. I also have teachers table records associated with each of the other buildings in the district, some as staff and some as teacher. Addi

2168
Kathryn Carter
1 year ago
M
MSchuckert 927f0a5 holmdel
asked in Integrations
Sync Incident IQ Calendar to Blank Google Calendar

Looking for a good work flow that would help us sync our current Calendar in IIQ to a new Blank Google Calendar. Currently we seem to be hung up because we can’t map Locations to our Google Calendar because there are no existing Events or locations to map to. Is there an easy way to sort of populate our entire IIQ Calendar to a new Blank Google Calendar and then continue to sync from there?

996
Kathryn Carter
1 year ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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