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I was looking through our site options and noticed that there are two new site options. I looked through the knowledgebase and it does not show these options. What do these do exactly? Enable advanced asset management features Enable Add Tickets To Problem Ticket

I like to use the Global Search as a Knowledge Base to see if there are resolutions related to a certain software or topic. When I do this, the tickets that come back are not listed with the most current on top. Is there a way to make this happen?

It seems this update has wiped out our permissions.  I was an IIQ administrator and all my permissions were removed.  We have people on our facilities side that can’t even login anymore.  Anyone else notice this?  You might want to check your permissions.  

There are a lot of rules...is there a way to set the compact view on Rules to be the default? 

When creating a new view for parts list, there is a column view called “Qty Available at Location.” However, I cannot see the part quantity for different locations. Even if I add the location filter it still does not show quantity by location. Is there something I am missing? Thanks!

Hi there,My name is Alisa McCarthy @AMccarthy 57dc03 wcsdtech, Secretary at Washingtonville CSD and am new to iiQ and will be asking questions as I’m learning to utilize the system.  My first question is: How to print a single event that already took place?  I’m looking for the information to contain the date and time of the event, in addition to the name of the organization, the contact person,the address, phone number, etc.

We have not been able to load tickets all morning.  Anyone else experiencing this issue?  I was finally able to create a support ticket...but that took forever to work as well. 

Hello, We have followed the guides in creating an approval workflow for our Events Module. The KB article stated that an approver does not need to be an agent and only needs the “Log in” permission. The workflow is working as intended and the approver receives an email. However, once they click on the Approve button and are brought to the event ticket, it does not approve and there is no option to click approve. Nothing appears under the dashboard of the approver as in the KB screenshots. Can anyone assist with making this work correctly? 

In IQ you cannot approve Conflicts, that are confirming sharing rooms on same times? 

We’re trying to set emails to all our iiQ Administrators when a ticket is created, no matter who creates the ticket or who it’s assigned to.  We’ve tried personal settings with no luck.  Any ideas?

Anyone else getting an error 524 (time out) when trying to access their IIQ instance?  Cannot access our instance right now...

I am the IIQ Administrator for my district and whenever I try to email support I get this message “IncidentIQ: Email with subject '*********' could not be parsed.” I just do not understand. 

Our district had been running with the enhanced permissions for about a month, until they were suddenly reverted yesterday afternoon, without notice.  Unfortunately, this resulted in disruption - people were kicked out, and our Events manager was no longer able to access the Event module at all. I’ve got people back up and running under the old permissions, but I’m concerned that we weren’t notified before the switch happened. Did this happen broadly?On a related note, does IncidentIQ publish a list of known issues/bugs that they are working on? 

Currently our events submission form has an on/off button that users must turn on if they need tech or facilities support which would fire off a ticket template to create a ticket.I’m having such a difficult time keeping track of the events that require support.Is there a way to include the location, room, date and time from the event to be injected into the work template rather than clicking into the ticket and looking at the event details?Or is there a better way of doing this?

Is there a way to import our school district student device waiver into the system that when a student is assigned a device it can auto populate the necessary information (Name, student ID/email, serial number of device and/or asset tag number).  It would be great to be able to have the option to print out individual and by grade.

I am trying to change it so users automatically select “Pending approval” and not “Approved”. Does anyone know how I could do this? It seems to be a field that is read only?  

We are new to Incident IQ.In our current system, Solarwinds Service Desk, we were able to create a Purchase Order (really a requisition) with a list of items, link to the item, part number, & cost, with a total cost at the bottom. This would then go through a workflow for approval, budget code assignment, and ordering. Then once received, we would mark the items received.We do not see this feature in IIQ.How do you handle ordering items that are not in your parts inventory? This is how our current system looks. 

With the new sidebar, my custom views for tickets no longer show accurate numbers alongside the name of the view. This incorrect count will follow over into another browser or device, and clearing cookies for the site does not have an impact on the number. I also noticed that the views are no longer in alphabetical order. They were seemingly random, so I am working on renaming them to include numbers to help organize. Here’s a photo to show which number I’m referencing:  

Hello Community, I am wondering if anyone here has come up with a solution for reserving meeting space or things such as a district vehicle.  I have started with custom fields and some embedded HTML to get required information in the ticket, but I feel that there is likely someone else that has already dealt with this type of request.  Any help would be greatly appreciated! 

Are there event details data points that can be included in the “Send email alert to user” as part of rules like there are for tickets?  I’m trying to setup a rule to email our security admin if there are going to be more than 200 attendees at an event.  However, to be useful, it has to include the event details such as event name, location, and date.

I’m a visual leaner and I love watching videos. I don’t mind the how-to guides but I like to watch what I’m learning in action. I don’t want to read every one’s comments if I don’t know what I’m supposed to do! Are there full videos of how to for Importing Parts and Inventory? I want to watch a video first to see how I can apply it to my job. Is there a web page with only videos? I went on YouTube but the videos are only a minute or two minutes long. I started the academy program for new employee but I don’t like the short videos and then read then a video and so forth. I’ve been working in my position for a month now and I have a lot to learn for IIQ. Also, If you make a a section for new employees basics. All the information provided is good but overwhelming! 

Are guests able to create their own organization?  Is it on the admins to create the hundreds of organizations and upload all of the insurance and contact info?

When we export to PDF we need the ticket number to be on the PDF is there a way to make that happen?

Looks like my Permissions switched over to the new look over night. With this, the calls started flooding in with some agents not being able to log in, some not able to put work orders in for certain buildings, etc….After looking it over, it looks like when my custom rules were migrated over to this new Permissions Sysem, it kinda botched the settings and handled some arguements incorrectly.Reached out to my Customer Success Manager but curious if anyone else had issues with the roll over from the old Permissions System to the New. Thanks yall.

There was once a lost iPad and the assigned user was billed for a lost iPad. The user paid the fee and a few weeks later the iPad was discovered. Is there a way to initiate a refund in the amount which was paid and then archive.