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Find FAQ's, discussions, and best practices using Apps

  • 82 Topics
  • 256 Replies

82 Topics

Amanda McP
Amanda McPObserver
asked in Apps

Unmapped models - Microsoft SCCM MDM

I have a handful of devices that are not mapped because their model could not be mapped.  I have many different machines in this list.  I’m assuming they’re under Asset Model [Not Set], however, I don’t want all of these devices to map to a single iiQ model.  Any thoughts on this?

3
Kathryn Carter
7 days ago
ADeLacy
Participant
ADeLacyParticipant
asked in Apps

Status Board setup

Can anyone point me to a how to for the Status board app via IIQ ?, I would love to set this up but can’t seem to find any documentation so far. 

4
Kathryn Carter
11 days ago
T
TMatsuya 8234910 apsbObserver
asked in Apps

Changing location in batch check in/out

I’m not sure if I missed this somewhere, but when batch checking in/out, it seems like the only “location change” you can do is the storage location. We have multiple sites, and when a site sends devices off for repair, our process is to change the actual location, not the storage location of those devices. We change the location to the repair center/warehouse.We’ve attempted to use the batch check in feature for this, since we would like to check those devices in to the repair center/warehouse to show where they physically are for inventory tracking purposes. This is also important because those devices may not end up going back to the same site they came from, depending on inventory needs. Is there a way to change the actual location, rather than simply changing the storage location?We really need to be able to change locations, since if the devices are sent off, they are no longer physically at Site A, but if we create a view and filter by location, those devices would still show as

11
Kathryn Carter
12 days ago
M
MCotton 103532b mwisdObserver
asked in Apps

Google Chrome Remote Assistance Issue

I’m having trouble with the Google Chrome Remote Assistance app. I have the app installed, our Google devices are in. I have created a ticket to test this functionality and I am not getting the button into the right side panel under the “Submitted By:” portion as it is supposed to. When I go to manage the app to see if it has any extra settings, there is only an “Overview” tab, there are no other settings. I have attempted uninstalling the app and reinstalling as well.Any other troubleshooting steps or suggetions? I have looked at the 2 main KB articles already about installing and using it, but I do not see any troubleshooting steps for this issue.Thank you!

1
Kathryn Carter
18 days ago
JRood 877c5a lvpioneers
Contributor
JRood 877c5a lvpioneersContributor
asked in Apps

Google Admin Annotated Fields

I am trying to set up IIQ to write to Google Admin the Asset, User, and Location field.  I went into Google Devices app and in general settings I see the mapping options.  This is what I set everything to, but it doesn’t seem to be filling the asset information to google admin.  I ran a full sync after setting it up, but I still haven’t seen any changes.  Did I set this up correct?  Do I just need to be a little more patient for google admin to update?

6
Kathryn Carter
22 days ago
Steve Rinehart
Steve RinehartObserver
asked in Apps

Google Devices app -- Custom map by OU: Formatting

Hello all, I need to assign iiQ Locations to our Chromebooks based on our Google Admin OUs for the devices in the Google Devices app under the Location Mappings tab. I’m having a bit of a problem: Is there a way to select a parent OU and have all of the child OUs under it automatically adopt the location of the parent? Do I need to enter the domain as the root of the path or is a / enough at the start of the OU? Do I need to adopt any special formatting for the path entry in Google Devices when the OU in Google Admin has a space in the name? Is the formatting literally <root>/Parent OU/Child OU/Child OU/Child OU/ ? We have a fairly standard OU tree.I would love to just be able to enter .../Chrome Devices/AD/ for all devices in child OUs for our District Office. /Chrome Devices/BE/ for all devices in child OUs for Berney Elementary. /Chrome Devices/CCF/ for all devices in child OUs for Center for Children & Families. /Chrome Devices/ED/ for all devices in child OUs for Edison

5
Kathryn Carter
22 days ago
J
JRincon 16055a7 cvisdObserver
asked in Apps

Password Assistant Policies

I currently have two policies setup, one for AD and one for Google. When I go to reset a password for a user is it possible to select which account password I want to reset? Right now it looks like with both policies in place it only resets the Google password. I have also combined these policies into one and it will reset both Google and AD to the same password, but we would like to be able to reset these passwords separately at this time. 

1
Kathryn Carter
29 days ago
K
KRitchie 400b82b sad15Observer
asked in Apps

Custom Shared Views for Fee Tracker Balances

Hello! I’m hoping someone can help - our district recently implented fee tracker, were using shared views to quickly see who has a balnce greater than 0. The settings are all set correctly, but for some reason it is pulling some fees that have already been paid, and most certainly do not have a fee of over 0… not sure what I could be missing at this point. 

6
K
1 month ago
R
RKEstradaObserver
asked in Apps

Export data from IIQ Forms as csv?

Is there a way to export the data collected from an IIQ Form as a csv?  For example, if we use a form to ensure that we capture all of the necessary data when the user submits a new employee provisioning request, it would be helpful to then be able to export all of the new employee data submissions into a csv for other processing/uploads, etc.  Would we be better off using custom fields for each piece of data that needs to be collected?

3
R
1 month ago
D
DRumpf 570102a apsbObserver
asked in Apps

Google Groups available for use in IIQ

Google SSO SyncIs there a certain time frame to wait after creating a google group for its use in IIQ? the group shows up in the group download file that you can get from the detailed logs and if I check the two users that are currently in said group, it shows an icon as if it realizes something is there, just not named.  If it matters, I created the group in admin console, not groups for business.  

2
Kathryn Carter
1 month ago
Kari.Grimes
Kari.GrimesObserver
asked in Apps

Jamf School Locations Mapping

I am on the struggle bus! I am trying to map my Jamf School locations to my IIQ locations and cannot for the life of me figure out why it won’t work. My Jamf School locations will not populate when I try to type them in and will not allow me to manually type the entire location in like I can do with my Google device locations. I have 15 different locations with assets at each. I would like to be able to run reports by building at some point. Does anyone have any advice for getting this to work? 

1
Kathryn Carter
1 month ago
D
dshadboltObserver
asked in Apps

Dashboard/Status Board

Looking to see if anyone has created a dashboard/status board for tickets to be shown in the office.  We have a random TV that we are going to slap up to show network status, cameras, and other items.  An idea was tossed out to show a page showing ticket statuses and open tickets.  Just looking to see if anyone has done this yet and could be in the right direction on how to accomplish it. Thanks!

1
Kathryn Carter
1 month ago
T
TMendonsaObserver
asked in Apps

New Incident IQ mobile update does not push update again

Hello everyone, I recall having this issue before with one of the previous mobile updates, but there was another update that happened very recently that caused mobile notifications to stop being sent to my Android Google pixel 6A phone. When checking the incident IQ mobile application, it says that notifications aren't enabled on my device. When checking the notification settings of my device, it says that the app does not send notifications.  I have had this issue (or a very similar one) in the past month or so and it seemed like the resolution required something to happen on the IIQ team's side.some things I have tried so far are clearing the data and cache for the application and have tried reinstalling and restarting my device, none of which seemed to resolve the issue. 

3
Kathryn Carter
2 month ago
M
MSpero 307447f bscsdObserver
asked in Apps

Mobile app on Android

The app isn’t working on android? It tells me i need a mandatory update but the update is not on the play store so its unusable!

5
M
2 month ago
C
chewbObserver
posted in Apps

Holding to Resolve button

Can we please go back to the button that you just press to resolve instead of hold to resolve?  Half of the time in the app, it does nothing when I hold it.  The way it was before was perfectly fine.  Why change it?

2
Hannah Bailey
2 month ago
C
cmooreObserver
asked in Apps

Fee Tracker - If they do not turn in all their technology is there a way we can still assess a charge in case they move back into the county?

When a student moves we lose them in iiQ. If they do not turn in all their technology is there a way we can still assess a charge in case they move back into the county? Also, allowing us to generate a bill to send to the next school along with the records.

6
Kathryn Carter
2 month ago
C
Contributor
calexanderContributor
asked in Apps

Fee Tracker: Schedule Export For All Transactions

When going to Apps > Manage > Fee Tracker and exporting all transactions from there, you get data that you can not otherwise see in a custom view. I want to be able to share a spreadsheet with admin who are chasing payments that students owe us and I want the admin to be able to see what charges contributed to the total balance so they can better communicate with students and parents. I do not want the admin to have to go in to incident iq and search up the specific student and scroll to their fee tracker history.If there was a way to schedule the automatic export of this spreadsheet to a specific spreadsheet (ideally Google Sheets for our district), then I could give them all of the information that they would need to collect the balance due. It would eliminate the need for an incident iq agent or admin to be the middle man.

3
Kathryn Carter
2 month ago
C
calvin_hendersonObserver
asked in Apps

Rollout Scout - Username Search Not Working

I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.When entering a username in the format first_m_last, I get the following error message. If I change it to first_m_last@example.com then it works correctly and the student is found.Rollout Scout - Batch Check Out ErrorThe username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.

5
Kathryn Carter
2 month ago
A
ASmith 797c037 manorisdObserver
asked in Apps

Events Guest Account

Is there a way to allow guests to create and continuously access their account to track their event requests/tickets?

3
Kathryn Carter
2 month ago
glenn.santos
glenn.santosObserver
asked in Apps

Import Payments into Fee Tracker

Hello, We are on Infinite Campus and would like to move fee data back and forth between Fee Tracker and Campus.  I posted a question about exporting fee data from Fee Tracker on a schedule.  Since that fucnationality is not available we were thinking manually exporting the transactional data daily and run a process to upload those fees into Campus.  However, once a fee is paid in Campus we need a matching payment transaction in Fee Tracker.  Is there functionality to import payments?  The relpies in this question leads me to believe it is possible. Thanks, Glenn 

1
EStapf_iiQ
2 month ago
M
maurdaObserver
asked in Apps

Adjust fee/fine in Fee Tracker

There used to be an Adjust Fee in Fee Tracker that I would use when a device was found or a ticket was canceled. I don’t want to use the Paid option as that would be inaccurate. I also don’t want to delete the fee altogether. (I’ve cleared my caches and still don’t see Adjust Fee.) 

4
M
2 month ago
ADeLacy
Participant
ADeLacyParticipant
posted in Apps

Remote Support Tools

Use of the Report support tool integration via IIQ.   Has anyone been using or does use the tool integration for remote support in IIQ ?  I am speaking to VNC, Google, Quick Assist etc. I have been playing with them and they are clunky to say the least and I wanted to see if anyone was using them and if I am missing something.

2
Kathryn Carter
3 month ago
P
PVan Gilst 293b07f vtsdObserver
asked in Apps

fines and fees list

We are using the fines and fees app and was wondering if there's a section to see all open dues to generate invoices or can you only export the full data and have to go back into each students profile and generate statements 

3
Kathryn Carter
4 month ago
W
WThurn 563cc51 center58Observer
asked in Apps

Google Admin Recent device events

Is there a way to see Recent device events under the device? The Recent device events show who currently/last logged into the device. It would be helpful as the current Recent user does not show who is currently/last logged into the device just who has logged in to the device ever.  This is what we want to appear under the device in IIQThis is what appears in google admin. 

1
Hannah Bailey
4 month ago
J
JDamhoff 55086ea d142Observer
asked in Apps

13 pro max app

I have an agent user that is having issues with the App. Phone: 13 pro maxI can install his app and login. The next time he uses the app he can only see this blue screen:  

1
Kathryn Carter
4 month ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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