Skip to main content

- - Knowledge Base
Events
Groups
Academy

New to the community? Introduce Yourself

3 years ago

Home
Community overview
Ask the Community
Apps

Apps

Find FAQ's, discussions, and best practices using Apps

111 Topics
385 Replies

When you subscribe we will email you when there is a new topic in this category

111 Topics

LREAGOR 54388e3 svilleObserver

Classlink SIS Rooms

I see the option to ‘Add Rooms to Users’ in the Classlink settings, but what field in Classlink is it using? We’re pretty sure our rooms are not in Classlink. But, if we wanted to put them in there so they get pulled into IIQ, what field do we need to populate... or can we have IIQ get it from a user’s custom metadata field in Classlink?

ccooneyContributor

Mosyle Manager Email_Password_Incorrect

We are no longer able to sync, as we are getting the error: Email_Password_Incorrect I have confirmed that the account we are using for the authentication is an admin account (“Leader” account) with the correct username and password, but we continue to get the error. We cannot sync. Not sure where I’m going wrong.

WSpencer 567ffda acpsmd

Forms manager app?

We are trying to figure out how/where is the forms manager app. We cannot locate in the administrator toolbar nor in the apps and integration page. We would like to use this feature to try and build out a ticket workflow, however we cant find it. Are we blind and dumb? lol

evanheesObserver

Check-in/check out performance

I have been noticing that there is a very long wait time when someone checks in a device. No matter the hardware of the computer doing the check-in it take quite a while to check in or out a device. I don't know if there is something on my end that would be causing this. Could it be if i have asset updates being pushed to google?

EBelal 97727e7 eacsnjObserver

Hello,I created a policy for chromebooks and in the body we have text boxes for students to enter information. My question is how can I save the text that was inputted. When the policy is signed and I go back to check the student profile, I see when it was signed but I can’t see the information that was entered. Thank you in advance!

DBell 900fa15 loganschoolsObserver

Labor rate on mobile app

Since the most recent update to the mobile app, when a technician is trying to close a ticket, it asks for a labor rate. I have no labor rates on file so it will not allow the ticket to be closed. How do I disable this feature?

davecartyParticipant

Password Assistance App Emails - Password Expiration Date

The guide for the Password Assistance app says this: The Send password expiry emails: Sends out an automatic email to alert users when their passwords are about to expire, based on the Active Directory password expiration date. We are resetting passwords in Google and Azure AD, but aren’t using the Local AD. Where does the password expiration date get pulled from?

jmerwinObserver

Error When using Password Assistant

Each time we try using password assistant this is what we receive. Has anyone seen this before?Connecting to Local Ad to get list of users requiring a password reset on next login ** Getting list of password reset requests from IncidentIQ ** Sending byte(s) to GET https://jobs.incidentiq.com/apps/passwordReset/api/microsoftLocalAdSso/queue ** IncidentIQ returned list of 1 queued reset requests. ** The user was found in the core system [CN=Demo Teacher,OU=Test,DC=dlsd,DC=local]. Proceeding to update password. ** An unexpected error occurred. The error message is: Exception has been thrown by the target of an invocation. / at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args) at IncidentIQ.Connectors.MicrosoftAd.PasswordReset.Start(Nullable`1 CancellationToken) in C:\proj\Clients\Spark\ADSync\MicrosoftAd\PasswordReset.cs:line 106. Inner exception: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) / . ** Sending password reset request st

lhofiusParticipant

Importing Fines

We are switching to iiQ mid-year with hopes to do our end of year device collection through iiQ. However, I am not finding a way to import fines that student’s acquired this school year into Incident IQ. How do I import fines? We do a device insurance program so we need to see fines acquired during the school year so we know how many times the device has been damaged when checking in the device.

RoseHamlinCFBObserver

Adding Homeroom to the Vanco Generated Statements

Hello! We have a campus librarian who would like to print Vanco generated statements from all students with fines. Is there a way we can add a custom field like the Homeroom or Advisory class to the printout along with the student information? This would make it easier to sort and distribute to students via their homeroom.

JAdkins_iiQiiQ Community Manager

Can we email the policy to our users?

We just created a new policy in Policy Manager. Is it possible to email it to our users?

tbryantObserver

Password Assistant Conf file

Looking at the directions for the Conf file, it’s not clear on each of the fields. What should the ADDomain field look like? “domainname” “domainname.org” “password@domainname.or” ? It appears to be running, but I haven’t tested yet since I’m unsure which way I should enter that information. Any combination of those three looks like it is working.

Reesa AzarCommunity Manager

Are teachers allowed to reset students' passwords?

Are teachers allowed to reset students’ passwords?

MMorris 407ff1d belprecityObserver

So I’ve been setting up a view in my users section for students that owe fees. When we create the fee, it shows up in the view, but I’d like to filter out those fees for the ones that are past due by 30 days so I can print a reminder statement to send out, but when I try, I am not getting any invoices show up.When I look at individual students, I see the fees showing as past due, but it’s not showing up in any filter or view I create that references the past due that I have set. Am I missing something? Thanks,Matt

jhvcusdObserver

Hello,I’ve reviewed related links and posts regarding fee’s and payments but have yet to find a similar inquiry similar to my issue. Our District is in need of pulling a report by each school site to see which students have an outstanding balance of unpaid fee’s. Can you please provide assistance with how I can, if possible, run a quiry or report by site to see the total and which particular students have unpaid fee’s? This would be greatly appreciated as we are down to our final days prior to kids being out for summer break. Thank you kindly!

lpreedomContributor

Is there a way to have the Google Devices App pull Disk space usage from Google Admin?

I am looking for a way to pull the disk space usage from the System activity and troubleshooting section in Google Admin. It would be nice to track how much of your disk space is being used on any given Chromebook. We are constantly having to clear profiles from these devices. Does anyone know of a way to use IIQ’s Google Devices App to pull this info from Google Admin?Thanks.

NatMonsaasDalyObserver

App/Software Approval

Does anyone have any tips on setting up software/app approval process via IIQ? I can’t quite figure out where it would best fit. Looking for anyone else who has done this successfully.

TlapinskiObserver

Tell who added fee

Is there a way to see who added a fee or adjustment in Fee Tracker?

hmezzaContributor

Fee Tracker: How to Process Refunds

I can’t find a way to process a refund in Fee Tracker, nor can I find any resources about this. (For example, when a family is charged for losing an asset, but then they find the asset, how do we record this within Fee Tracker?)

mrodriguezContributor

Intouch Fines and Fees Generated Statements

Is there a way to generate statements on an auto schedule? We have too many fines to track and manually generate a statement on a weekly or even monthly basis. We would like to have a statement sent to a user provided email on an automatic schedule for reminders.

Google SSO Sync: Full vs Partial/Incremental

I see that there is a Google SSO Sync, Job type: Full Synchronization.Does this imply that there is a less intensive, partial or incremental sync?Our current sync takes about 15 minutes to complete.

farmerjeObserver

List of Fees collected

I was asked this question by a user today: Is there a way to run reports to see how many payments we took in this week? Any ideas?Thanx

TommasoObserver

We recently switched from Web Help Desk to IIQ In our old system , we would generate invoices ( fees) based on parts availability and prices then , once the invoice was generated in a pdf format , we would email to our school secretaries for budget code and signatures It looks like IIQ does not have this “all in one” feature and we need to request parts in the ticket then , have a fee that matches the part # and price I can fee tracker allow you to add a fee if the part is not available in inventory is my question

TommasoObserver

Fee Tracker Tax calculator

I’ m aware that Fee Tracker is being evaluated for possibly changesWould it be possible to have access to customize the template ex. , adding a budget code line and a signature line Also , our previous system allowed us to add a custom formula to auto calculate and add taxes to the final fee thanks

mmickeyContributor

LANSchool Air App and FAQs

Is it possible to add an App for LANSchool Air into IIQ? Is there a process to request new apps? We’d

1
2
3
4
5

Page 4 / 5

Badge winners

JustinRaynor_iiQhas earned the badge Teamwork Champion
AElow_iiQhas earned the badge Problem Solver
JEnder 160d9cf coloradoacademyhas earned the badge Problem Solver
CBockholt 5536d6e jasperk12has earned the badge 1 Year Member
RDurrerhas earned the badge 1 Year Member

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login

Login to the community

Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Careers
About Incident IQ
Platform Overview

Blog
iiQ Platform Status
Referral Program

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316

Copyright © 2024, Incident IQ, LLC. All rights reserved. Legal

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

Follow us: