Apps

We just went “Live” with IIQ today, so forgive me if I missed something obvious.I was checking on the form a user submitted this morning around 9 AM. Everyyting looks good except the timestamp is off by a few hours, it’s stamped around 2PM instead of 9AM.My first thought was timezone issue, but I can’t find any place to fix it. And times look correct elsewhere on the site, just not on the form. What am I missing?

Is there a way to add a banner on top of the ticketing page for everyone to see? Such as outages that are happening or other issues that may be effecting everyone.

I would like to create two subtasks when a ticket is updated with a Fee Tracker Fine for whole unit replacement. I could do that either by description or by amount >. Is this possible? If not, could this be possible?

Hello! I am working on getting the spare pools set up and running for the district, so far everything has been working fine, but when I go to the dashboard it tells me that all of my spares are checked out and were at 100% utilization. When I go into a ticket though, I am able to assign any spare that I have in my spare pool, so they’re not checked out. Is the dashboard not accurate with what it shows? 

After reading some KB Articles, I remain confused about this system. Perhaps it would help if I explained what we would LIKE to do: We add different categories of Chromebook Parts by model and number etc.  Each part has an assigned price as decided by us for use with fees.  When a technician works a broken screen ticket, for example, we add the Chromebook Screen part to that ticket which adds 50$ to the ticket in terms of cost. We add a fee to the ticket that pulls its cost from the part cost so that the fee reflects that 50 dollars. I feel like this is possible, but I cannot for the life of me find the visibility on part prices. How can I tell the IIQ system how much a part costs? There is no field for it in “New Part” or in “Manage Inventory.” Thank you!

Is there a way to turn off the timeout on the mobile app so it doesn’t log you out all of the time? Our maintenance department is not liking being logged out so frequently.

 How do I cancel this APROVAL REQUIRED? I have sent it to myself multiple times and through my email selected APPROVED but it takes me back to the ticket and doesn’t allow me to do anything because the APPROVAL REQUIRED is still unselected. Please assist.  thank you  

Hello! Is there an application filter or column for Vanco where we can view payments made? 

I am trying to get into IIQ from Google Chromebooks what the total amount of RAM they have installed is.  We have purchased some with 4GB and now some with 8GB and I want to be able to tell them apart based off the RAM.  I have setup in IIQ in the Google App to sync the SystemRamTotal to a new custom text field I created called Total RAM.  I am just testing this with a few devices, doing the asset Push Data from the Google device data sync (i don’t want to run a full Google Sync during our school day the first week of school) and I am seeing the custom field but it is blank, nothing is coming over or populating from Google.   Here is what i setup in the Google app in IIQDoes anyone have any ideas or see what I am missing to get the RAM amount to sync over?  Thanks

Do we know if the newest I-9 form will be added to the system, or should we go in and add it ourselves to the forms?

does anyone know how to configure an approval process for tickets?

Recently we were looking into our checkout process and one question came to mind and i've never tested it. Is it possible to have multiple people sign in to one account and do batch checkout? We would like to be able to do this for our checkout so i do not have to go to each individual account and promote them.

If I unassign a chromebook in IIQ and then run a Full Sync in the Google Devices app, the AnnotatedUser field for the device in Google Admin still shows the user’s email.  However if I go into the Asset Details in IIQ and click Push Data, then it removes the users email from the device in Google Admin.  Can you tell me why the sync doesn’t remove the user’s email?

Is anyone using Fees Application to assign required annual payments for device insurance?We can easily add the fees for all users at a set time (although it would be nice to schedule sending invoices).  Two problems we are trying to solve now are:How to apply fees for any new users enrolled after the date when we initially added them to existing accounts. There is currently no way to filter on “Date Added” for Student Accounts. Have looked at using Rules engine as a possibility for solving this without any luck. How to manage fees for students that are enrolling for the first time and don’t have an account created until they actually complete online enrollment! Kind of a cart before the horse thing. Our only option here might be after the fact.Our best solution might be to not assign fees until after school begins and manually process the one-offs (all year long  ;~).The goal is for the fee to be paid prior to distributing devices and of course campus admins want them distributed on da

Possible bug report - Turning off the Sensitive option in site options does NOT turn it off for the mobile app. I wanted to disable this on the mobile app and even turning it off and hiding it doesn’t hide it from the mobile app. 

Is it possible to add a fee using a Shortcut

I am brand new to IIQ.  I initially did a manual sync and our device information and users assigned to the devices populated, but, since that sync:I am unable to affect a change in user information via a sync FROM Intune to incident IQ, or a push TO Intune from Incident IQ. Both show that they 100% completed but no data changes happened.   First try:  Changed the Primary user in Intune, ran the sync manually, and the Owner did not change in Incident IQ (I also tried just syncing the individual device with the change)Second try:  Changed the Owner in Incident IQ, ran the manual Push, and the User did not change in Intune.What am I missing?  

I see the option to ‘Add Rooms to Users’ in the Classlink settings, but what field in Classlink is it using? We’re pretty sure our rooms are not in Classlink. But, if we wanted to put them in there so they get pulled into IIQ, what field do we need to populate... or can we have IIQ get it from a user’s custom metadata field in Classlink?

We are no longer able to sync, as we are getting the error: Email_Password_Incorrect I have confirmed that the account we are using for the authentication is an admin account (“Leader” account) with the correct username and password, but we continue to get the error. We cannot sync. Not sure where I’m going wrong.

We are trying to figure out how/where is the forms manager app. We cannot locate in the administrator toolbar nor in the apps and integration page. We would like to use this feature to try and build out a ticket workflow, however we cant find it. Are we blind and dumb? lol

I have been noticing that there is a very long wait time when someone checks in a device. No matter the hardware of the computer doing the check-in it take quite a while to check in or out a device. I don't know if there is something on my end that would be causing this. Could it be if i have asset updates being pushed to google?

Hello,I created a policy for chromebooks and in the body we have text boxes for students to enter information. My question is how can I save the text that was inputted. When the policy is signed and I go back to check the student profile, I see when it was signed but I can’t see the information that was entered.   Thank you in advance! 

Since the most recent update to the mobile app, when a technician is trying to close a ticket, it asks for a labor rate.  I have no labor rates on file so it will not allow the ticket to be closed.  How do I disable this feature?

The guide for the Password Assistance app says this: The Send password expiry emails: Sends out an automatic email to alert users when their passwords are about to expire, based on the Active Directory password expiration date. We are resetting passwords in Google and Azure AD, but aren’t using the Local AD. Where does the password expiration date get pulled from?

Each time we try using password assistant this is what we receive. Has anyone seen this before?Connecting to Local Ad to get list of users requiring a password reset on next login ** Getting list of password reset requests from IncidentIQ ** Sending byte(s) to GET https://jobs.incidentiq.com/apps/passwordReset/api/microsoftLocalAdSso/queue ** IncidentIQ returned list of 1 queued reset requests. ** The user was found in the core system [CN=Demo Teacher,OU=Test,DC=dlsd,DC=local]. Proceeding to update password. ** An unexpected error occurred. The error message is: Exception has been thrown by the target of an invocation. / at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args) at IncidentIQ.Connectors.MicrosoftAd.PasswordReset.Start(Nullable`1 CancellationToken) in C:\proj\Clients\Spark\ADSync\MicrosoftAd\PasswordReset.cs:line 106. Inner exception: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) / . ** Sending password reset request st