Apps

Google SSO SyncIs there a certain time frame to wait after creating a google group for its use in IIQ? the group shows up in the group download file that you can get from the detailed logs and if I check the two users that are currently in said group, it shows an icon as if it realizes something is there, just not named.  If it matters, I created the group in admin console, not groups for business.  

For those with Custom Forms using Forms manager. What forms have your created. I’m demoing it right now and am struggling to see the use of it.

Looking to see if anyone has created a dashboard/status board for tickets to be shown in the office.  We have a random TV that we are going to slap up to show network status, cameras, and other items.  An idea was tossed out to show a page showing ticket statuses and open tickets.  Just looking to see if anyone has done this yet and could be in the right direction on how to accomplish it. Thanks!

Hello everyone, I recall having this issue before with one of the previous mobile updates, but there was another update that happened very recently that caused mobile notifications to stop being sent to my Android Google pixel 6A phone. When checking the incident IQ mobile application, it says that notifications aren't enabled on my device. When checking the notification settings of my device, it says that the app does not send notifications.  I have had this issue (or a very similar one) in the past month or so and it seemed like the resolution required something to happen on the IIQ team's side.some things I have tried so far are clearing the data and cache for the application and have tried reinstalling and restarting my device, none of which seemed to resolve the issue. 

The app isn’t working on android? It tells me i need a mandatory update but the update is not on the play store so its unusable!

Can we please go back to the button that you just press to resolve instead of hold to resolve?  Half of the time in the app, it does nothing when I hold it.  The way it was before was perfectly fine.  Why change it?

When a student moves we lose them in iiQ. If they do not turn in all their technology is there a way we can still assess a charge in case they move back into the county? Also, allowing us to generate a bill to send to the next school along with the records.

When going to Apps > Manage > Fee Tracker and exporting all transactions from there, you get data that you can not otherwise see in a custom view. I want to be able to share a spreadsheet with admin who are chasing payments that students owe us and I want the admin to be able to see what charges contributed to the total balance so they can better communicate with students and parents. I do not want the admin to have to go in to incident iq and search up the specific student and scroll to their fee tracker history.If there was a way to schedule the automatic export of this spreadsheet to a specific spreadsheet (ideally Google Sheets for our district), then I could give them all of the information that they would need to collect the balance due. It would eliminate the need for an incident iq agent or admin to be the middle man.

I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.When entering a username in the format first_m_last, I get the following error message. If I change it to first_m_last@example.com then it works correctly and the student is found.Rollout Scout - Batch Check Out ErrorThe username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.

Hello, We are on Infinite Campus and would like to move fee data back and forth between Fee Tracker and Campus.  I posted a question about exporting fee data from Fee Tracker on a schedule.  Since that fucnationality is not available we were thinking manually exporting the transactional data daily and run a process to upload those fees into Campus.  However, once a fee is paid in Campus we need a matching payment transaction in Fee Tracker.  Is there functionality to import payments?  The relpies in this question leads me to believe it is possible. Thanks, Glenn 

There used to be an Adjust Fee in Fee Tracker that I would use when a device was found or a ticket was canceled. I don’t want to use the Paid option as that would be inaccurate. I also don’t want to delete the fee altogether. (I’ve cleared my caches and still don’t see Adjust Fee.) 

Use of the Report support tool integration via IIQ.   Has anyone been using or does use the tool integration for remote support in IIQ ?  I am speaking to VNC, Google, Quick Assist etc. I have been playing with them and they are clunky to say the least and I wanted to see if anyone was using them and if I am missing something.

We are using the fines and fees app and was wondering if there's a section to see all open dues to generate invoices or can you only export the full data and have to go back into each students profile and generate statements 

Is there a way to see Recent device events under the device? The Recent device events show who currently/last logged into the device. It would be helpful as the current Recent user does not show who is currently/last logged into the device just who has logged in to the device ever.  This is what we want to appear under the device in IIQThis is what appears in google admin. 

I have an agent user that is having issues with the App. Phone: 13 pro maxI can install his app and login. The next time he uses the app he can only see this blue screen:  

In my experiments with setting up iIQ Events, the person submitting a Event ticket can eventually reserve a room/space with a larger Number of Attendees that the room’s/space’s has defined. Is there a way to disallow the submitter from selecting a room/space (by making such spaces invisible for selection) or by flashing a warning about the discrepancy between needs and capacity? One of the many reasons we want to use iIQ events is to minimize the back and forth with Events personnel and present the Submitter with unambiguous information to make the process smoother.

Batch check in batch check out not in on the moble app. how do i add that in ? 

We just went “Live” with IIQ today, so forgive me if I missed something obvious.I was checking on the form a user submitted this morning around 9 AM. Everyyting looks good except the timestamp is off by a few hours, it’s stamped around 2PM instead of 9AM.My first thought was timezone issue, but I can’t find any place to fix it. And times look correct elsewhere on the site, just not on the form. What am I missing?

Lately I've been thinking about how I would have done some things differently in iiQ if I had the knowledge/experience I do today back when we started using it. But one thing I have zero knowledge on is SLAs. They have never been a priority for us. We are looking at finally using those now. Our leadership is still working on what kind of time frames they might want to use as a starting point, but my question is for those who utilize them... what do you know now that you wish you had known when you started? 

Is there a way to add a banner on top of the ticketing page for everyone to see? Such as outages that are happening or other issues that may be effecting everyone.

I would like to create two subtasks when a ticket is updated with a Fee Tracker Fine for whole unit replacement. I could do that either by description or by amount >. Is this possible? If not, could this be possible?

Hello! I am working on getting the spare pools set up and running for the district, so far everything has been working fine, but when I go to the dashboard it tells me that all of my spares are checked out and were at 100% utilization. When I go into a ticket though, I am able to assign any spare that I have in my spare pool, so they’re not checked out. Is the dashboard not accurate with what it shows? 

After reading some KB Articles, I remain confused about this system. Perhaps it would help if I explained what we would LIKE to do: We add different categories of Chromebook Parts by model and number etc.  Each part has an assigned price as decided by us for use with fees.  When a technician works a broken screen ticket, for example, we add the Chromebook Screen part to that ticket which adds 50$ to the ticket in terms of cost. We add a fee to the ticket that pulls its cost from the part cost so that the fee reflects that 50 dollars. I feel like this is possible, but I cannot for the life of me find the visibility on part prices. How can I tell the IIQ system how much a part costs? There is no field for it in “New Part” or in “Manage Inventory.” Thank you!

Is there a way to turn off the timeout on the mobile app so it doesn’t log you out all of the time? Our maintenance department is not liking being logged out so frequently.

 How do I cancel this APROVAL REQUIRED? I have sent it to myself multiple times and through my email selected APPROVED but it takes me back to the ticket and doesn’t allow me to do anything because the APPROVAL REQUIRED is still unselected. Please assist.  thank you