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In Assets Explorer > Devices, is there a setting to allow asset tags to be sorted correctly numerically?Current sorting is 1-9, example:10,000110,00020,00065,000610,00070,00090,000etc.Rather, it would be helpful to sort having 10,000 [oldest asset] to 610,000 [newest asset].

Does the API support creating KB entries?Or is their any other method for efficient KB article creation?We have a lot of documents we have created for new policies and systems, and I’d like to know what options are available with the iiQ KB for efficient KB article creation.

Hello,I am looking for the specific payload requirements to programmatically create Knowledge Base articles.I noted a previous discussion where it was mentioned that KB creation might not be supported via API, but I have made some progress: Confirmed: GET /kb/articles/{id} (Read access works) Confirmed: POST /kb/articles (Search/List works) I am now trying to identify the correct endpoint and schema to create a new article. When attempting a POST to create, I need clarification on: The specific endpoint for creation (if different from the search endpoint). The required JSON structure (e.g., Tit

Do these just not happen anymore? These used to include a lot of maintenance items and bug fixes in them, but I haven’t seen a post in a couple of months at least. Seems like progress on a lot of things has slowed to a crawl.

Hello we are trying to create assets via API. I am able to create the asset but I am having trouble adding our custom field in. Ive tried to pass the custom field when creating the asset initially and I have also tried updating the asset post creation with the field. I had seen another discussion post where they did via the bulk set-info end point. I tried to follow that but it still did not work. Please let me know if I am doing anything wrong.  def set_asset_custom_field(self, asset_id: str, field_id: str, value):payload = {"AssetIds": f"[{asset_id}]","Request": {"Values": [{"Key": f"$assets.custom-field:{field_id}","Value": f"{value}"}]}} response = self.request("POST", "/assets/bulk/set-info", payload)

Problem: Fines for my school are sent out intermittently as physical copies. This requires printing out all of the fines. These copies are distributed by 7th period teacher. I can print all the fines by grade, but there is no filter that considers a specific class period.Request: Can a user view filter be included for users (students) by class period? Consderations: This view would allow me to pull up a view for every student with a 7th period teacher, filtered by that teacher. I could then print out fines grouped by teacher + period. The grouped view would reduce time to accumulate and distribute fine statements. A view for user by period would also allow for statements to be batch generated with the "select all, generate statement" option on the view. Currently, you can view a teacher's class by period, but it does not allow to batch print statements from there.Does anyone know how this can be done?

Is there a way to run a report to see which users have not yet configured their account recovery questions?  We would like to make it a requirement that all staff set those up so they will have the ability to reset their own password.  It would be nice to see if there is a way to see who has, and who has not yet configured their answers.

So we have 2 sets of 30 iPads.   They are in Shared iPad mode, and are not owned by anyone.   I have some various asset views that are looking for devices without an owner, because I would ultimately like for *most* things to either have an owner assigned, or to be somehow configured as a fixed “room asset” How would you configure these things so that they don’t show up in some of those Asset Views that I have.  As an FYI, we have JAMF School, and have done the integration into iIQ as well.   Thanks in advance. 

Hi there! I’m trying to create a new rule in our iiQ stack that will allow for an email to be sent to the ticket submitter or on behalf of after we change the status of a device to decommissioned. So far I have created the rule and tested it but I’m not getting anywhere with success. I have used the AI Chatbot throughouly but am at the point that I am running in circles. Below is a picture of the rule in its current state, any help is much appreciated!! 

OverviewEffective January 1, 2026, Skyward sunset access to the Incident IQ Skyward SIS app for all districts utilizing Skyward Qmlativ. To ensure uninterrupted service, SIS data must now be integrated into iiQ using One-Roster CSV data via the Skyward CSV app.This guide outlines the best practices and step-by-step procedures for ensuring a seamless transition without data loss. Best Practice RecommendationDo not immediately uninstall the original Skyward app. We highly recommend temporarily running both the original S

We have a team set up called “Assistive Technology” which allows a couple specific non-IT staff members to handle tickets related to IEP/SPED devices within IIQ, when tickets are assigned to the team. These users are assigned the staff role, not agent, because otherwise they’d be able to see/work all tickets in IIQ rather than just tickets assigned to the team. We’re seeing a few issues with using the delegated team permissions:Team members cannot see or create internal comments/comments not visible to requestor Team members don’t have the option to change the ticket’s status to “Waiting on requestor” when creating a comment Team members aren’t seeing all the ticket timeline itemsSee the below images for a comparison of what I see as an agent vs. what the 2 staff users see as a delegated team member to the ticket.

HiWe are currently working on pulling fees / payment (eg. stylus, charger lost , etc) of each student .Is there an API endpoint for that? Or when we use customized Views (User -- Views -- ) in IIQ UI to export csv file manually,if we add columns, there are only total balance, Laptop related items, etc, it doesn’t have options that shows specific items and fees. Do you guys know if there’s an alternative approach to that? Thanks very much!

I just had some questions about device assignments. When we assign a user to a device would the nightly syncs cause the device to go back to chrome-enroll? My other question is if a user logs in to another students device does that device now assign ownership to the student that borrowed/used the chromebook? 

I’m trying to upload a logo to our iiQ for emails and login page, but it will not let us to move or properly center the bounding box to display our logo correctly. We have noticed the size constraints and have done the absolutele minimum size, but it still cuts off part of the image even at 100x100 pixels.  Is this a broken part of the website or am I just picking the wrong size for our image?

Basically the problem we have in our district is that devices going missing happens often, but it can be a short-lived occurrence. Our librarians are very good at setting the asset status to “Missing”, which triggers a device lock, but they tend not to create tickets because the devices are often found within hours or even minutes of being locked therefore they don’t want to deal with ticket hassle.The problem this presents to us is we don’t have a good recorded history of how often any given student loses a device, which can be detrimental when discipline/remediation is required. I feel automating lost device ticket creation would be a win-win, librarians don’t have to do the extra work, but we’d still have a trail of who is losing what to support admins when needed. IIQ’s asset rules currently don’t allow for ticket creation based on device status for some reason. So I’m just wondering if anyone has found a workaround to this shortcoming, or what’s your approach. Tha

Currently with all of our repair parts I have been adding their shelf location and ID to the desctiption (ex: Keyboards on Rack A>Shelf 1) but I would like to be able to assign them a home. I have seen where this can be done with assets but is this possible with parts as well?

We are currently swapping out new Chromebooks into our elementary carts and wondering if there is a way to scan all 18 and edit the custom room field on all 18 at once. I.e change the room field to Cart- Room# 135. Or do I have to scan and edit each individually. Also if I can do that can I also bulk add text to say the PO# field? We are trying to find a way to filter and find them all at the end of a 4 year lease. Thanks in advance! - Dusty 

Currently - our agents work tickets and use a resolution action called “Escalate to SysAdmin” to assign the ticket to our SysAdmin team for review. The team would like some baseline information gathered FIRST before accepting the ticket. Here is the template:User: [Teacher Name / Username]Hostname: [e.g., FCS-SerialNumber]MAC Address: [00:00:00:00:00:00]IP Address: [10.xx.xx.xx]Attachments: [Screenshot of Error] & [Screen Recording of Glitch]I do not see a way to “require” the template to be filled out prior to performing a resolution action such as “escalate to SysAdmin team” Please add this feature and we have several teams that would like the information gathered FIRST prior to escalation.

I am sorry to have to put this here but the ability to submit a support ticket in our platform has disappeared.  There is no little icon in the lower right to open a support ticket.   Also out ticket templates that are set to run on a schedule have not run in over a week.  Looking through my list of templates they all have the next run date as a date in the past like the example attached to this post.  Is there a way support can reach out to me to look into this.  I did not know if there was a support email I could use.  

 I’m having the following where devices are verified but not populating in my custom view. 

We have a rule that sends us emails when a ticket has been responded too. But I like working off of the Ticket View. Is there a way to have some kind of icon to in the ticket views that show that there has been a response to a ticket?This is would be helpful when I look at the tickets “Assigned to Me”. I would like to quickly identify when a ticket requestor has responded. At this moment, I have to look at every ticket.  In the old ticketing system, the ticket subject would show in bold and I would check all tickets that were in bold. Once I responded they would go back  to regular font.This just made it a lot easier to keep up with responses.

Is there a way to hide specific issues under Models? If there is I cannot find it. I can choose to only allow agents to see specific issues on all the other tabs, but not under Models. This causes us to put a lot of stuff under the Other Requests section because there are things we don’t want regular users to see. Being able to edit the issues visibility on Models would be a huge help to us!

Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ.   I want the Asset Tag to flow from IQ to Google Admin console.    So far it only appears that IQ will update the serial number and the only Asset ID information that will sync to google is the Annotations Asset IT, which I can’t import anything into using the import utility.   Has anyone else ran across this?

Hi All, When I add my co-workers as followers to my tickets, I always click “Yes” on the “Do you want to notify the user that they have been added as a follower?” question before doing so.I have noticed that this does not really notify the user, it rather just starts to send them ticket update information (via email, which is our preferred notification method).Is there a way I can get this to actually notify a person that they were added as a follower (again, via email), and then provide them ticket update information rather than just start receiving ticket updates?

Is there a way I can create tickets with ticket templates via email submission rule?