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1916 Topics
K
kaylee.colemanObserver
asked in Assets
multiple assets at the same time

Is there a way to assign multiple assets to one person within the same step? Could their be an option of “multiple assests”? I am finding that I am havnig to restart the process over for each assest that I am assigning a kid. I would like to be able to bring up this screen and scan all items to add.  

1423
Kathryn Carter
R
rgirouxObserver
asked in Tickets
Show description of ticket on mobile app

When you are logged in on a computer you can change the setting to show the description of the ticket without clicking into it. Is there a way to do the same thing when logged into the mobile app?

462
Kathryn Carter
L
lwoodsObserver
asked in Users
Team permissions

I am new to iIQ so I apologize if this is a little basic.  I am wondering if you can apply custom permission policies to a Team?  This would be very useful to add a policy then add and remove users from the Team as needed.   For example, if I have a department team and want them to only see tickets at their location within a certain set of issues.  With the users moving frequently it is easier to adjust at the Team level, at least how I am understanding it right now.Thanks for your help! 

2532
Kathryn Carter
Z
Contributor
Zane GrovenContributor
asked in Other
Notes Field acting strange

Whenever any of our users add to the notes field under an action it gets longer (up and down) as we type. Its as if its hitting enter after each letter and there is no way to shrink the field unless you delete what you typed. The good news here is that all the empty space doesn’t seem to show up once the note gets published.

502
Kathryn Carter
V
vincentObserver
asked in Assets
Bulk Deprovision Chromebooks

looking for steps on bulk deprovisioning of chromebooks

1722
Kathryn Carter
C
cmooreObserver
asked in Apps
Fee Tracker - If they do not turn in all their technology is there a way we can still assess a charge in case they move back into the county?

When a student moves we lose them in iiQ. If they do not turn in all their technology is there a way we can still assess a charge in case they move back into the county? Also, allowing us to generate a bill to send to the next school along with the records.

1526
Kathryn Carter
davecarty
Participant
davecartyParticipant
asked in Tickets
Create Tickets in Bulk

I’m considering creating a ticket for each classroom in a school that we can comment on and resolve when we have the technology in the room ready to go for next school year. I’ll create a custom issue and list each room number (1 per ticket). Is it possible to create these tickets in bulk?

4503
Kathryn Carter
E
Contributor
EstonMeltonContributor
asked in Tickets
Export survey narrative

Is there a way to bulk-export surveys’ narrative/comments feedback? I want to make a wordcloud to include in my annual Board report. Although the “detailed survey” column in the ticket view shows the narrative, the export does not include this information.

604
Kathryn Carter
M
Contributor
MaryReedContributor
posted in Assets
Staff assisting with Inventory

I need an easy way for our CTAE Teachers to inventory their items. They are switching from Destiny to IIQ, and I need the process to be similar. In Destiny, the items are checked out to a room, not a person. I want to do a batch check-in, but I must assign hundreds of assets to the teacher first and If that teachers leaves now I have to reassign all of these items. Keep in mind that the Inventoried items are things like Hammers, Welding Gloves, Ovens, Clothing, Airplanes, Socket sets, Toilets, you name it. I would like to assign the items to the room but Im not sure if thats possible. What's the best way to approach setting this up?

1167
Kathryn Carter
C
Participant
calexanderParticipant
asked in Apps
Fee Tracker: Schedule Export For All Transactions

When going to Apps > Manage > Fee Tracker and exporting all transactions from there, you get data that you can not otherwise see in a custom view. I want to be able to share a spreadsheet with admin who are chasing payments that students owe us and I want the admin to be able to see what charges contributed to the total balance so they can better communicate with students and parents. I do not want the admin to have to go in to incident iq and search up the specific student and scroll to their fee tracker history.If there was a way to schedule the automatic export of this spreadsheet to a specific spreadsheet (ideally Google Sheets for our district), then I could give them all of the information that they would need to collect the balance due. It would eliminate the need for an incident iq agent or admin to be the middle man.

683
Kathryn Carter
W
WBer-IIQUserObserver
asked in Integrations
SCCM - Multiple Domain / server integration

We need guidance on how to utilize more than one SCCM/MECM server source. We have two domains in our environment as Staff/Student are split. Each have their own servers/configuration but the prefix for all workstations match location. With the SCCM integration tool, I only see the option to have 1 exe/data source. We need to have multiple data sources.  I am looking for guidance to get this going, Azure/Entra/Intune as a single tenant for both domains are not an option, we need this to work in the existing configuration. 

1401
Kathryn Carter
C
calvin_hendersonObserver
asked in Apps
Rollout Scout - Username Search Not Working

I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.When entering a username in the format first_m_last, I get the following error message. If I change it to first_m_last@example.com then it works correctly and the student is found.Rollout Scout - Batch Check Out ErrorThe username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.

545
Kathryn Carter
N
NEngland 743eb7a jeffersonriseObserver
posted in Assets
How to assign multiple assets to a single ticket?

So I have a ticket requesting two assets which are laptops. The problem is that I don’t see a way to add more than 1 asset. Once I assign one laptop it does not allow me a way to simply add another one. I hope this something simple I am missing because it’s hard to understand why we can only assign a single item when it seems simple enough to just let us repeat the process. I can go to the user and manually assign multiple assets, but it’s not efficient. 

2858
CThomas_iiQ
L
LGrace 5005c86 mooreObserver
asked in Assets
Storage of Inventory

I would love to use the storage feature for the large inventory of devices we have in our warehouse.  My question is on removing them from storage whether it be 1 device or the whole box we will give them to the sites to issue to the students.  Therefore I need to remove them from Technology storage to another site but will not have an ID yet to assign them to.I also found that if you assign 1 device without going through Batch Out, it does not remove the item from storage.  Can this not be done on the asset itself?

572
Kathryn Carter
bclark
Mentor
bclarkMentor
asked in Tickets
Can you make a custom view that displays specific resolution actions added by a specific person?

Can you make a custom view that displays specific resolution actions added by a specific person? Ultimately I am curious how many times I’m adding a certain action even if the ticket is not currently in my name? I tried going through analytics explorer and ticket views but came up empty. 

495
bclark
Mentor
J
jnoackObserver
asked in Other
Parts Tracking - Deleting a Part

I have doing some testing with the new Parts Tracking system to see if it will work for our needs.  I have some test parts I created that I wish to delete, however I receive the message “Part <xxxx> cannot be deleted because it has inventory history.  The inventory count for the part is at 0.  Is there no way to delete a part once inventory amounts have been changed for the part?

1194
Kathryn Carter
T
TracieRObserver
asked in Tickets
how to make another Facilities Option?

we would like to have another selection other then Facilities that falls under the facilities operation

664
Kathryn Carter
J
JohnMeyerLSUUObserver
posted in Tickets
New Report - heat map of issues over time

In a previous platform, I created a heat map to show issues by category over time. Weeks across the top. Issues down the left side. The intersection showed a number (average tickets for that category per day times a multiplier for urgency) and a color code, Dark green (few or no issues) to dark red (many issues). The total column indicated an area with cronic issues. Not shown is a “This week(s) last year(s)” to show a tearly trend. Just wondering whats possible. 

233
Kathryn Carter
S
SonicObserver
asked in Tickets
Add connected email as a follower on newly created tickets

We are trying to streamline our ticketing process and want to include parents on each ticket for their student.  We are in the processing of importing in the parent email info into the students record.  When that is complete, we would love to be able to have a new ticket created for a student automatically add the parents email as a follower for the ticket.  We tried to set this up, but it doesn’t seem possible yet.  Is there a feature that we missed or a workaround to make this work?  If not, we would love this feature added to future IIQ upgrades.

891
Kathryn Carter
B
BNORTON 360da5e friscoisdObserver
asked in Tickets
Work packages

2 Questions How do I remove tickets from work Package and how do I view Work Packages from IIQ App?

1461
Kathryn Carter
ADeLacy
Participant
ADeLacyParticipant
asked in Tickets
Listing the Device of Submitter ?

Is there a way to have IIQ list the Device of the submitter in plain text or even link with out clicking on View user ? Example of what could be listed on a submitted ticket.  

253
Hannah Bailey
S
SCaleb 76318c7 yorkcsdObserver
asked in Integrations
Not Able to connect to OneRoster API?

Is this application capable of connecting to a OneRoster API? 

1693
Kathryn Carter
J
Participant
jo.cpaParticipant
posted in Assets
How to download a view via API

I have a view that I want to download via API.I can list the details of the view, but I don’t know what to use to actually get the entire list/results of the view via API.https://incidentiq.stoplight.io/docs/v1/89b6c035bf2bf-get-user-view 

31313
Kathryn Carter
C
Participant
calexanderParticipant
asked in Assets
Label For Devices That Need Repair

     Hey! Whenever a student damages a Chromebook, one our techs will record this damage in iiQ by adding a fine for the student and asset in the Fee Tracker app. We then want a way to look at that physical device and know it’s one that still needs to be repaired.     For years, we will write “Replace Keyboard” or something short on a sticky note taped to the device so we can keep these laptops organized and separate. What’s a better way for us to do this? I know previous systems I’ve used have had the ability to print out a small label with a description of the ticket/repair that needs to be completed. Is there any way for us to do this? If not inside of IncidentIQ/Fee Tracker, then I’d be curious to open this up for discussion on how other districts are doing this.

1313
Kathryn Carter
M
MGossett 3132634 parkwayObserver
asked in Tickets
Ticket notifications for only specific teams?

I am a member of multiple teams in IIQ, but only wish to be notified when one specific team gets assigned a ticket.  Is there a way to accomplish this that I’m not finding?

484
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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