Skip to main content

- - Knowledge Base
Events
Groups
Academy

New to the community? Introduce Yourself

2 years ago

Home
Community overview
Ask the Community

Ask the Community

Ask a question, share a solution, and reach your goals–together!

1667 Topics

PHayes 713a135 huusdObserver

posted in Users

Staff User Job Title

Depending on a Staff Members Title they are qualified for different devices. We capture this in Powerschool but I don’t see how to include this field to map to Users. If I go into Apps\Manage choose Powerschool and select Manage I can see available data mappings, but not a way to add one that’s not there. Ideally I want to map a users Title in Powerschool so that it shows as a custom field in IIQ Example: I click on a user and I can see thier title is Art Teacher meaning they qualify for a Macbook instead of a Chromebook. I have created a custom field, but still don’t see it in IIQ

DPauliObserver

asked in Tickets

Editing ticket problem description

Is there a way to edit the problem description of a ticket that you created? My manager created a ticket for himself to track some work but he forgot to add a few lines of information when he submitted the ticket to himself. I thought this would be useful to change these as needed even if it is for yourself.

GarrenObserver

asked in Assets

How to assign assets to teachers who are assigned to a room.

Hey all,All buildings have rooms crafted/labeled in IIQ. At the elementary level, our CB’s are assigned to a room. Teachers are likewise assigned to room through Skyward. I would like to map CB’s in a room and assign them to a teacher automatically.Then, at the start and end of the year, I can craft “Audit Manager” rules that has teachers verify the CB’s in their classroom as part of our accountability process.I thought IIQ could link assets to owners of a room but I don’t know how that happens. Anyone have an idea?

AGodwin 5900a92 cumberlandObserver

asked in Assets

Assigning Assets to Rooms

Without having Edit rights, our users can not assign devices to a room. We do not want to give them edit rights because they can change the funding source (ECF, ESSER,etc..). Pull the room location out of the edit rights and let users “assign” devices to a room location within their school

Amy.YorkObserver

asked in Tickets

Google Forms in Tickets

Is there a way to embed a google form into a ticket? I have tried placing the embed code into a info custom field as you do HTML, but it will not work. I don’t want to upload a form to iiQ and attach it. We use google forms to collect and store information on who requests specific things.

bnagelObserver

asked in Tickets

New KB Enhancements for Ticket Comments

LOVE the new KB enhancements - can we see these same options integrated with our Support Ticket comments and the email notifications that users receive?

jmerwinObserver

asked in Tickets

Add Variables to "Stale Ticket" Rule

I want to add requestor name and ticket id in the email and or subject line of a stale ticket notification. I can’t find anywhere telling me if this is doable or not. I also would like to be able to see a sample email before activating the rule.

Amy.YorkObserver

asked in Tickets

Bulk Unassign from Agent

Is there a way to bulk Unassign tickets from a specific agent? Not a team, just from one agent.

MattHenryParticipant

asked in Assets

Custom Field Defaults

I am making a custom field for devices called Kiosk Mode. The goal is to affect the OU placement of devices in our Google Device sync based on the value of this field. Since I cannot filter by “field not set” the options on the select box are: - None - Kiosk Mode This allows me to edit our Google Device general settings so that if it is set to None they sync to the regular OUs and if it is set to Kiosk Mode the device will move to the Kiosk OUs (by school).But, I need to ensure devices being created have a default value of “None”. Apparently an Asset on Create rule can’t set custom fields.So, without the ability to filter by “not set” and without the ability to automatically set a custom field’s default value (either via a default value feature which doesn’t seem to exist or via a rule which doesn’t seem to exist) I’m dead in the water on this little change.I could set the filter on each OU placement rule to EXCLUDE Kiosk Mode… but if we add another type of Kiosk mode (like say a “Hage

AGodwin 5900a92 cumberlandObserver

User Permission Report

Is there a way to filter by user permissions? We are a large county with 90+ sites and I need to see who has “CUSTOM” permissions that we’ve created for different user groups throughout the county. I can’t find a way to do this. Thanks.

bclarkMentor

asked in Tickets

Is it possible to attach an asset automatically via ticket template

Is it possible to attach an asset (provided the client only has one) to a ticket via ticket template? I don’t see a way to do that (though I do see a way to change the asset status.) I’m looking at that before writing something myself to the API.

BHinermanObserver

New staff are marked inactive from SIS

We have several new staff members districtwide who can’t see class schedules and rosters through iiQ. We use Ascender SIS, and they’re marked “Active” in the gradebook and employee portal, but are still showing inactive in the sync to Incident IQ. The only reason we can think it would do this is because they haven’t received a paycheck from our district yet, but it’s really inconvenient to wait until September 15 to see if that works. Is there any way to change where Incident IQ pulls employee status in the Ascender Sync so we can link schedules and rosters?

shane.cloutierObserver

posted in Integrations

So I have read the web hook sections and tried to get it to send any data. But to no avail it wont send data. Following the example all that is sent is the tag ad even that does not seem to be useful. Has anyone else worked with Web Hooks. My end goal is to have tickets show up in Monday.com so I can include them when working through larger projects that need tracking but don't want to loose site of the daily tickets that need resolving.

angiejaegerContributor

Google Sync to IIQ - RAM amount custom field

I am trying to get into IIQ from Google Chromebooks what the total amount of RAM they have installed is. We have purchased some with 4GB and now some with 8GB and I want to be able to tell them apart based off the RAM. I have setup in IIQ in the Google App to sync the SystemRamTotal to a new custom text field I created called Total RAM. I am just testing this with a few devices, doing the asset Push Data from the Google device data sync (i don’t want to run a full Google Sync during our school day the first week of school) and I am seeing the custom field but it is blank, nothing is coming over or populating from Google. Here is what i setup in the Google app in IIQDoes anyone have any ideas or see what I am missing to get the RAM amount to sync over? Thanks

jhandlerContributor

asked in Tickets

Is there a way to customize the initial 5 Ticket Types in the ticket creation menu?

Is there a way to customize the initial 5 Ticket Types in the ticket creation menu?

JTherrien_iiQEmployee

posted in Users

Repeat Offenders Workaround via Asset Status / Rules / Tags

As we all know, asset damages are a common occurrence in the K-12 space. Frequently, there can be users who are repeatedly damaging assets. Considering how it would be nice to be alerted to those users submitting multiple asset damage tickets, I created this process to help keep track of those "Repeat Offenders". This workflow can identify those users who continue to damage devices, easily apply fee tiers, and/or automatically categorize broken devices. With these steps, you can build what is helpful for your district's needs Steps:Create these custom details within iiQ: -Tags for each offense (Tags - Creating and Applying Tags to Tickets)-Fees/ Fines for each offense (if applicable) (Fee Tracker App - Installing and Managing) -Assets Statuses to correlate with each of the new offenses (Creating and Editing Asset Statuses)Create a “Ticket > Updated” Rule with a filter of the tag you created for the 1st offense 2a. Add the action “Set asset status” to the custom status you created t

FGonzObserver

View for students with multiple devices checked out

Is there a way to create a view for students that have multiple devices checked out to them? When Google Sync’d some devices had a student’s ID in different devices checking multiple out to them. We want to go through them and make sure the student only has one. Thank you,

Zane GrovenContributor

asked in Assets

Devices Following Students

We just changed up how we are running device handouts in our district for 5-12 graders, they will be getting their devices checked out to them for 4 years with no check-ins during that time, we are relying on audits to keep them in line. What we need to know is if there is a way for the device to follow the student based on the students location data? We have kids that transfer schools mid-year or the usual route of going from middle school to high school and we need these devices to automatically change their location when the students location changes. I’ve looked through several articles but I was unable to find any specific documentation or process on this.

brett.ecklerContributor

Forms not showing under admin

I do not see Forms as an option for Admin inside of IIQ. I Would like to add a permissions form for peopel to grant admin access to our SIS, however i have to add a category first, and i can’t even add a category.

CHill 8432140 rochesterObserver

Knowledge Base Copy/Paste

I can no longer copy and paste pictures into the Knowledge Base. Any ideas?

KHoweContributor

asked in Assets

Spare assets with low notification

We are trying to set up a system where there is basically like a spare pool that would be located in the school office. The secretary would use that pool of assets (chromebooks) to assign out to students via the checkout feature. That new asset would then be assigned to them and the secretary would take in the broken device and check it in, not into the pool but then they put in a ticket. What we would like is something where we can easily view what devices and how many are left in the spare storage area not yet assigned, and if possible, set up a rule or something to either open a ticket or send an email notification once the number of chromebooks available in that location gets to a certain threshold. We are set on the check-in/out segment but are lacking the experience with the system to set up a digital segment of assets for us in the IT office to be able to know when they need more. On a side note, we would also be looking to use this same type of system for a daily loaner syst

BMuren 467fea7 polkschoolsflObserver

asked in Assets

Asset - Owner search with Location choice with an automatic default location

in Asset Explorer, Assigning an Owner, Can the Location be set with a default location?

MStewart 580d802 montgomeryisdObserver

asked in Tickets

How can I keep a ticket from opening back after the requestor add a comment?

bclarkMentor

asked in Assets

General Jamf Information in Custom Views

We have the Jamf integration enabled in iiQ which is nice because once a day each asset is updated with the latest information Jamf provides (last time the device checked in, it's IP address at the time, etc.)Is there a way to isolate that information via custom views under assets?

MLund 7030f35 sd308Observer

asked in Tickets

Analytics Explorer interactive snapshot - export

All,I am hoping there might be a way to pull a snapshot of the Analytics Explorer that is interactive in the way it is within iiq, externally for presentations? Or other options other than a static image or pdf. Thank you

1
...
40
41
42
43
44
45
46
...
67

Page 43 / 67

Badge winners

Kathryn Carterhas earned the badge Inspiring Innovator
PBauchan 650c0fd mvsdhas earned the badge Chatterbox
DBrown 1738381 ccpshas earned the badge Problem Solver
JBrotherton 55091b0 k12khas earned the badge 2 Year Member
SBengry 73729c misdhas earned the badge 2 Year Member

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login

Login to the community

Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Careers
About Incident IQ
Platform Overview

Blog
iiQ Platform Status
Referral Program

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316

Copyright © 2024, Incident IQ, LLC. All rights reserved. Legal

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

Follow us: