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When going to Apps > Manage > Fee Tracker and exporting all transactions from there, you get data that you can not otherwise see in a custom view. I want to be able to share a spreadsheet with admin who are chasing payments that students owe us and I want the admin to be able to see what charges contributed to the total balance so they can better communicate with students and parents. I do not want the admin to have to go in to incident iq and search up the specific student and scroll to their fee tracker history.If there was a way to schedule the automatic export of this spreadsheet to a specific spreadsheet (ideally Google Sheets for our district), then I could give them all of the information that they would need to collect the balance due. It would eliminate the need for an incident iq agent or admin to be the middle man.

We need guidance on how to utilize more than one SCCM/MECM server source. We have two domains in our environment as Staff/Student are split. Each have their own servers/configuration but the prefix for all workstations match location. With the SCCM integration tool, I only see the option to have 1 exe/data source. We need to have multiple data sources.  I am looking for guidance to get this going, Azure/Entra/Intune as a single tenant for both domains are not an option, we need this to work in the existing configuration. 

I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.When entering a username in the format first_m_last, I get the following error message. If I change it to first_m_last@example.com then it works correctly and the student is found.Rollout Scout - Batch Check Out ErrorThe username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.

So I have a ticket requesting two assets which are laptops. The problem is that I don’t see a way to add more than 1 asset. Once I assign one laptop it does not allow me a way to simply add another one. I hope this something simple I am missing because it’s hard to understand why we can only assign a single item when it seems simple enough to just let us repeat the process. I can go to the user and manually assign multiple assets, but it’s not efficient. 

I would love to use the storage feature for the large inventory of devices we have in our warehouse.  My question is on removing them from storage whether it be 1 device or the whole box we will give them to the sites to issue to the students.  Therefore I need to remove them from Technology storage to another site but will not have an ID yet to assign them to.I also found that if you assign 1 device without going through Batch Out, it does not remove the item from storage.  Can this not be done on the asset itself?

Can you make a custom view that displays specific resolution actions added by a specific person? Ultimately I am curious how many times I’m adding a certain action even if the ticket is not currently in my name? I tried going through analytics explorer and ticket views but came up empty. 

I have doing some testing with the new Parts Tracking system to see if it will work for our needs.  I have some test parts I created that I wish to delete, however I receive the message “Part <xxxx> cannot be deleted because it has inventory history.  The inventory count for the part is at 0.  Is there no way to delete a part once inventory amounts have been changed for the part?

we would like to have another selection other then Facilities that falls under the facilities operation

In a previous platform, I created a heat map to show issues by category over time. Weeks across the top. Issues down the left side. The intersection showed a number (average tickets for that category per day times a multiplier for urgency) and a color code, Dark green (few or no issues) to dark red (many issues). The total column indicated an area with cronic issues. Not shown is a “This week(s) last year(s)” to show a tearly trend. Just wondering whats possible. 

We are trying to streamline our ticketing process and want to include parents on each ticket for their student.  We are in the processing of importing in the parent email info into the students record.  When that is complete, we would love to be able to have a new ticket created for a student automatically add the parents email as a follower for the ticket.  We tried to set this up, but it doesn’t seem possible yet.  Is there a feature that we missed or a workaround to make this work?  If not, we would love this feature added to future IIQ upgrades.

2 Questions How do I remove tickets from work Package and how do I view Work Packages from IIQ App?

Is there a way to have IIQ list the Device of the submitter in plain text or even link with out clicking on View user ? Example of what could be listed on a submitted ticket.  

Is this application capable of connecting to a OneRoster API? 

     Hey! Whenever a student damages a Chromebook, one our techs will record this damage in iiQ by adding a fine for the student and asset in the Fee Tracker app. We then want a way to look at that physical device and know it’s one that still needs to be repaired.     For years, we will write “Replace Keyboard” or something short on a sticky note taped to the device so we can keep these laptops organized and separate. What’s a better way for us to do this? I know previous systems I’ve used have had the ability to print out a small label with a description of the ticket/repair that needs to be completed. Is there any way for us to do this? If not inside of IncidentIQ/Fee Tracker, then I’d be curious to open this up for discussion on how other districts are doing this.

I am a member of multiple teams in IIQ, but only wish to be notified when one specific team gets assigned a ticket.  Is there a way to accomplish this that I’m not finding?

Is there a way to import the assets from mosyle if there is no asset tag? I’m not seeing an option to just import/assign based on email or anything like that.02/16/2024 01:03 PM - Skip: Asset was not updated, since the AssetTag field can't be empty. (AssetId=00000000-0000-0000-0000-000000000000).Thank you!

We’re looking for a way to sync our fees over from iiQ to PowerSchool, as well as a custom boolean field we use to track whether users are enrolled in our insurance program. So far, the best way we can find to do this is to create a user view containing students with those two columns, run a scheduled export every night, then import that data into PowerSchool. Has anyone else run into a similar issue and found a more effective or easier way to sync data from iiQ to PowerSchool?Also, if we do go with a scheduled SFTP export of the user view, we’d like to know what happens if the user who created the view has their account removed. Will the view export stop? If so, does sharing the view with a team of users ensure it is preserved even if the owner’s account is deleted?Thanks to all for any insight and answers!

Is there a way to edit the Asset Model in a record? Right now that field is blocked from changing.

I’m not sure how to explain this, so I recorded a video because it has been driving me insane when trying to update things on the admin side. https://app.screencastify.com/v3/watch/0qpY5Mz8sGuNfbLfvo9G I’m trying to update our mapping aliases so they stop mapping assets to models that I turned off last week, but the default view is stuck to 20, and it does NOT save where you were after you click something to edit it. The same thing happens in Models/Model categories. Is there a way to make it stop doing that? I wanted to update all the asset pictures but that page does the same thing, once I get past the first 20, I have to click the next page or open it to 200 again. Even if I go to page 2 of the Models list, it throws me back to page 1 after updating one.  Help.

I am a member of multiple teams in IIQ, but only wish to be notified when one specific team gets assigned a ticket.  Is there a way to accomplish this that I’m not finding?

Hello all, Is there a way to require the serial # field for assets? Thanks.

I am looking to set the requested by of a ticket based on data sent via a form to an email.  To give a little context, we are looking to have some end users (younger grade levels in our educational organization) submit a form for support as navigating the IIQ ticketing system would be difficult for them compared to filling out a google or microsoft form with their issue and they do not have access to their email accounts.Is there a way to have a field on the form autopopulate the Requested By field when a ticket is submitted via email?  Ideally on completion of the form I could send an email with the contents of the form and the end user’s email would be a field included in the email that would then automatically assign to the end user based on that field.Is there anything I can do that would accomplish this *without* the end user sending an email or filling out the ticketing form from IQ?Thanks!

I’m trying to add information to the user profile page. We would like to keep track of number of intentional damage incidents in Incident IQ. I’m doing this in the Custom Fields area but it is not showing up on the User Profiles page. Any suggestions?

This issue happened starting today. Originally, when assigning a ticket to an agent, when you type a few letters of an agent’s the search will prioritize Staff/faculty. But as of today, it is prioritizing students in the search, thus causing us to need to type in the full name of the agent. What is causing the search engine to list students first rather than staff/faculty, when assigning tickets?

I am working on setting up a student help desk agents in incidentIQ. They will be creating tickets on behalf of other students (and not staff). I would like for them to only be able to make tickets on behalf of users that have the role of ‘student’ in two of our locations. From what I can see, I can restrict their visibility to users by location but that includes staff as well. Is there any way to accomplish this?