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1628 Topics

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weavercreedeObserver

asked in Assets

I am wanting to update multiple assets to different room locations. When using the template the action shows “create new”. These are not new assets just that i need each asset moved to a different room location. Is this the correct way to perform this action or is there a different option I need to try?

RickyWallaceObserver

asked in Tickets

Followers adding comments to a ticket

Hi everyone,We’re working through a process issue here, and I’d like to see what everyone here thinks. We have some agents that regularly add a lot of followers to a ticket, as input from several departments might be needed. Most of these followers have Faculty permissions.The followers can reply to the notification emails to add comments. If they try to view the ticket, however, they can’t. I am thinking this normal, since the faculty user does not have permission to view all tickets, correct?The only way I can think of to allow those faculty users to add comments from inside IIQ would be to either make them an Agent, or assign view and edit rights to individual users.How do y’all handle this scenario? I’m open to suggestions. :)Thanks,-Ricky

RSnowden 9276f81 wego33Observer

asked in Assets

asset not visible

I added two Chromebook’s into my assets and they are showing up in my counts but when I try and search them they do not show up. I cannot pull them up to edit them or anything.

RoseHamlinCFBObserver

Adding Homeroom to the Vanco Generated Statements

Hello! We have a campus librarian who would like to print Vanco generated statements from all students with fines. Is there a way we can add a custom field like the Homeroom or Advisory class to the printout along with the student information? This would make it easier to sort and distribute to students via their homeroom.

JAdkins_iiQiiQ Community Manager

Can we email the policy to our users?

We just created a new policy in Policy Manager. Is it possible to email it to our users?

cris.wardContributor

asked in Tickets

School Calendar Defaults in Analytic Explorer

Is there a way to set the default school calendar? When I go into create analytic reports I have to set the date every time.

JSnyder 79375d6 hebronlionsObserver

Change required fields in parts inventory

I am adding inventory to my parts section. The Purchase Order choice us required however we do not use PO’s within iiQ. How can I change this to be not required?

csebreeObserver

asked in Assets

View column - Check out date

Is there a way to create a column in a view that has the date a device was checked out? I am trying to make an export to import our SIS of the students ID number date device assigned to them but can't find a way to get that date in the view.

MYagley 9501bfe rochesterObserver

asked in Tickets

Reopening a Ticket

After a ticket has been resolved, can a requestor reopen a ticket by replying to the email notification? At the bottom of the email notification, it says “If you would like to follow up, add comments or communicate with followers on this ticket you may reply to this email at any time”. I tried testing it, and replied to an email, my comment showed up on the ticket, but it did not reopen it.

CRoth 77076eb olsdObserver

asked in Assets

Archived Imports

Hello! I am new to IQ & I am trying to locate the archived imports that were previously done with our assets. I see some of the imports say “Import results have been archived” but cannot locate where they are. I need to verify some items imported but not sure how to locate the archive. Appreciate any help on locating that. Thanks!

lmooreObserver

asked in Tickets

Export/Import Model Issues/Resolutions

Is there a way to export configured issues/resolutions from one model and import them into another one? We have over a hundred different device models and get new ones all the time. I would like to be able to configure one model’s issues and subsequent resolutions, export them and import them into other models so I don’t have to manually add them to each model we have in our system.

RoseHamlinCFBObserver

Notes on a User

Good Morning, Media Specialist would like to request a field to enter notes on a user. There is a filed that exists however, we would have to grant them higher access such as edit user information. Curious as to how other Districts add notes to the user.

DWallis 434c1d brooklynContributor

asked in Tickets

IQ Not Working?

Anyone having issues where the ticket is not updating? Changing the status or resolving a ticket does not change the view for us even though it says its changed in the timeline.

BBaker 787e1da puhsdObserver

asked in Assets

Print Label for Storage Tracking

We are trying to utilize storage tracking but would love a way to generate a label with a barcode to represent that storage unit. Is there a way to do this that I am missing?

jjmill9299Observer

asked in Assets

Purchase Process

Is there a way to track a purchase process in IIQ? This would start from the quote, PO number, order number etc. I want to input the info pending delivery, is that possible?

SLEMON 9305768 caddoschoolsObserver

asked in Assets

Search by room number

Greetings, Under asset explorer, before the update you were able to search assets in a room by changing the dropdown from all assets to room number. The option is still there but when you type the room number nothing comes up. Is this feature no longer available?

svogelsongObserver

posted in Assets

Printing off class roster with device information

We have not trained teachers in using the verify assets with My classes, we are just not there yet. Is there a way though without going to each class to print a report that shows the same information so we can simply hand the teacher the paper report they can manually check right now? Yes, I know the other way is easier but we do not have any teacher access yet and we don’t have staff capacity right now to enable that yet. Thank you for any suggestions. Steve

etanObserver

asked in Assets

Spare Pool exporting and filtering needs work

We have Chromebook Spare Pools for each of our schools. Currently the only way for me to get an export (excel) of them is to go to Assets Explorer, click on each individual spare pool, and exporting them one by one. This takes a VERY long time, we have a lot of schools. Even worse is you can’t right click and open in new tab, to open a bunch of them all at once. Have to click on one, export, go back, wait for it to load, click on another, rinse and repeat.When I’m viewing the spare pool it shows a special filter:Yet clicking on that automatic filter does nothing, it just spins forever:I also don’t see any Spare Pool filters in the Filter screen: I don’t see a way to do a Filter and select Spare Pool and have a district wide report.In Spare Pool Dashboard there is also no way to export the list of spares with who items are assigned to.

RTSD26_AllynJContributor

asked in Tickets

Can you create internal change management tickets for Incident IQ changes to be performed by iIQ site admins

I would like to be able to create Tickets to track desired Change Management items. Like adjusting ticket templates, and what not. Creating that as a ticket for myself so track my work. Can I do that, or am I missing something? Thanks,Allyn

cris.wardContributor

asked in Integrations

Fee Tracker Filter View Balance Breakdown

I was looking into Fee Tracker a bit and wanted to know if there was a view that showed what the fees were for. Such as which parts, the breakdown cost of the parts, and the total. I am currently able to see a total fee but nothing else. I also wanted to know if it were possible to export a breakdown along with bulk import refunds or cancelations.

shennessyObserver

Room numbers from Infinite Campus not marked as homeroom

We have elementary teachers whose room numbers are marked as homeroom in Infinite Campus. Our secondary teacher’s room numbers are not marked as home room. Is there a way to add the room numbers from the courses the teachers are assigned? We realize some secondary teachers would have more than 1 room assigned in their user.

Nathaniel GidonObserver

asked in Tickets

New Ticket Issue redirects to external link

We have a ticket issue that is “Request Fob”. I am wondering if its possible when someone clicks this issue that they are redirected to an external link rather then describing the issue. Is this even possible?

davecartyParticipant

asked in Assets

Track changes for an asset

Does anyone use IIQ to track changes for assets? For example;Record when a switch’s firmware is updated Record when security patches are installed on a virtual serverHow are you doing it? I’m not sure that creating a ticket each time for the asset would make for an easy to read change log.

tbryantObserver

Password Assistant Conf file

Looking at the directions for the Conf file, it’s not clear on each of the fields. What should the ADDomain field look like? “domainname” “domainname.org” “password@domainname.or” ? It appears to be running, but I haven’t tested yet since I’m unsure which way I should enter that information. Any combination of those three looks like it is working.

Reesa AzarCommunity Manager

Are teachers allowed to reset students' passwords?

Are teachers allowed to reset students’ passwords?

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