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2022 Topics
E
evan.heint
asked in Tickets
Bulk Ticket Uploads

I’m wondering if there is a way to upload or copy tickets in bulk. We have hundreds of devices that get enrolled, inventoried, tagged, and imaged each year. Creating a separate ticket with the same content for each one is numbingly long. I know there is a way to make copies with a limit of 20, but is there anything for mass submissions?

1741
JAdkins_iiQ
S
SarahLawrenceObserver
posted in Apps
Does anyone use the Zoho Assist App? Which Remote Assistance app do you recommend?

Does anyone out there use the Zoho Assist Integration App in IIQ?  Looking for someone who can share their experience with this app!

1016
mdlisenbery
KevinWeirSGUSD
KevinWeirSGUSDObserver
asked in Assets
Importing Assets into iiQ - model not selected but skip reason says “Model is required”

I am gathering hundreds of various products for ewaste.  When I went to upload the CSV to update the current haul, Source Field matched Target Field in IIQ and the sample shown for each column.  None of them include the model (too many to add).  However, after analyzing, IIQ shows Data that will be skipped with the reason “model is required.” In another asset import with the same set up, 90 out of 890 items were flagged the same way… but the majority updated. What can I enter to ignore the model number error?  Thank you. 

1282
KevinWeirSGUSD
A
Aviator08Observer
asked in Other
Sandbox environment

I would like to know if we as admins can have access to a sandbox copy of our live environment? I would like to try some new features but I do not want to worry about messing something up or having to revert changes in the live production.

1071
Reesa Azar
sbattis
Contributor
sbattisContributor
asked in Tickets
Reference ticket A from ticket B's notes?

Is there a way to reference one ticket from the comments and/or actions of another ticket? I’m hoping for something like the pingback behavior of GitHub issues and commits -- when I tag ticket A in ticket B, not only do I get a hyperlink to ticket A in ticket B, but ticket B also gets a reciprocal link back to ticket A. That would be the biggest win.But for now I’d just love an easy way to reference another ticket with a hyperlink.

672
sbattis
Contributor
J
JC1Observer
asked in Apps
Will switching SSOs break anything?

We would like to switch from “Microsoft ADFS Single Sign On” to “Google SSO”.We have concerns that this will wipe out history data on users or break locations for users and anything else that I might not be thinking about.

3411
Hannah Bailey
J
jmdunklinr5Observer
asked in Tickets
Resolved - No Response from Requestor

Currently, when a ticket is resolved by an agent with Resolved - No Response from Requestor, the requester just sees that a ticket is Resolved. Is there a way to trigger a comment or an email to the requester that basically says, “We closed the ticket because you didn’t provide the requested information.”?

1951
Reesa Azar
davecarty
Participant
davecartyParticipant
asked in Other
IIQ Down?

We are currently having trouble accessing the IIQ website. Is there any issue on IIQ’s end?

18643
Hannah Bailey
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Apps
Can I unlock devices in the spare pool so that they are not Read-Only?

We want to edit some of the devices in Spare Pool. Is this possible?

1291
Hannah Bailey
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
Can I map certain fields coming from Google Devices to default asset fields in Incident IQ?

I have asset data coming in from Google Devices and would like to control the mapping. Can you explain how to do this?

2031
JAdkins_iiQ
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Integrations
Can I deprovision and disable devices in iiQ with Google Devices integration?

Want to have a fast way to disable or deprovision assets in iiQ and it write back to our google integration. Is this possible?

2591
Instructor_Ivan_Quigley
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Integrations
Why are asset tags not updating during syncs?

Currently asset tags are not updating with our nightly sync. 

2121
Instructor_Ivan_Quigley
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Can I pull room information from Google Devices into Incident IQ?

Our district would really like to pull in the room information from Google Devices. Is this possible?

791
Hannah Bailey
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Why does my app require a default location?

The app is only used online, so why do we need to set a default location?

441
Hannah Bailey
Reesa Azar
Reesa AzarCommunity Manager
asked in Integrations
How do assets get created during syncs?

How do assets get created during syncs?

621
Deborah Prosser
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Other
Can I send out welcome emails automatically or send in mass?

We are almost finished setting up our Incident iiQ account. Once we are ready to go, is there a way for us to email all users at once?

2601
Hannah Bailey
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
Is it possible to allow teachers to check-in/out devices?

Is there a setting that can be changed to allow teachers to check-in/out student devices on their end?

1391
Hannah Bailey
Reesa Azar
Reesa AzarCommunity Manager
asked in Assets
Does Incident IQ automatically match an asset's location to the assigned user's location?

Is there a way to match asset location to assigned user location?

2363
Hannah Bailey
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Other
How do we add our logo to emails?

I am needing to add our school logo to emails. How do I do that?

1181
JAdkins_iiQ
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Users
How do I allow agents to utilize the Check-in/Out feature?

We have agents that need to check assets in and out. Is it possible to set this up?

821
Instructor_Ivan_Quigley
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Other
Can I specify which app takes priority for updating data during syncs?

Is there a way to manage which integration is updating certain data fields? I would like for our SIS to update the name and location of teachers and students, instead of our SSO.  

381
Reesa Azar
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Tickets
How do I confirm or change an asset while working a ticket?

A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?

941
Deborah Prosser

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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Atlanta, GA 30316