Assets

It looks like assets assigned to users aren’t showing up in the user’s profile page.  I noticed this today (Monday, 09/16/2024), however some of my staff told me they noticed it last week with a few people.

We have iPads that were inadvertently imported twice as assets. We have deleted one of the listings but the deleted asset is restored because the iPad is tied to Jamf. Is there a way to permanently delete a duplicate asset to eliminate this problem.  

So this is a bit Tricky.  I currently have rules setup in IIQ to Enable a device in Google if the status is set to In-Service or In-Storage, and to Disable a device if set to Lost, Stole, or Missing. I also need IIQ device status set to Missing when a device is set to disabled (button pressed), and to “In Service” if the Re-Enable Device button is pressed. I set up the rule “When Updated” When “Google Status = Disabled” set Status to “Missing”When I press “Disable Device”, it stays “In Service”.  From this point, if I press “Enable Device” the device re-enables but then the IIQ Status goes to Missing.  It’s almost as if it’s doing this reverse and I’m unsure of how to set this without messing stuff up. I’m disabling all other rules before hand to make sure that nothing else is triggering this.  Any Help or insight would be greatly appreciated!

Hello,I was wondering if it is possible to set up a rule so that when a device is unassigned, its Google OU is moved to a different one. Thank you!

Is there a way in the rules engine to add data to a custom field (assets) on device update/checkout? I did not see anything in the rules engine. We are trying to add a checkout date to a custom field so we can sort/report on it.

When new models show up from our asset management systems, is there any way to be notified?  The devices won’t flow into IIQ until they have been mapped.  Is there any way to get some kind of heads up that a new model has appeared and is not yet mapped?  We sometimes forget and don’t realize until we start getting calls that a search does not find their new device.  Thanks!

Currently when searching for an asset the options are Room, Asset ID, or Serial.This is great, if you have the item in front of you and can easily get to it’s asset tag or serial. However, if I’m looking up a switch, or Access Point, or a drone, or group of large external HDDs or some other device we’ve added, there’s no easy option for if I want to just type the word switch and look for a specific switch or our media lab bought a drone. I need info off of it or to add info to it. If I could type switch, or drone or whatever, then I could more easily get to the info especially if I don’t know what room it may have been assigned.

Good morning - Here’s some context: When you pull up the ‘assets’ tab, then click on ‘filter’ so you can filter the assets you’re looking up, it automatically pops up to a ‘recommended filters’ page. Is there a way to edit which filters are recommended for our organization? Many of these are not ones we filter by often, and there are some we use much more often, and would just be super handy to be able to have the ones we use often listed first instead of ones we don’t use.Thanks all!

Is it possbile to set an auto print from batch check out one the student field and device field is filled out?

I have created a special user group for my organization for Asset Managers.  When using the website the users in the group have access to look at asset details, check in/out, view tickets and audit history, etc.  When one of those users logs into the IIQ mobile app (android, don’t have an Iphone to test) and scans an asset the only option available is to submit a ticket.  I would like for the users to have the same permissions for the mobile app as the website, does anyone have a fix for this?  I’m not sure if maybe it’s just something simple I’m missing.  

I feel like this might be a stupid question, but what approach do people take to adding new models so that they can be properly imported into iiQ and mapped to owners, etc.?I’ve run into the issue where we are trying to better fill out our inventory of devices where we are using Mosyle (Apple MDM). Devices get pulled in there, but then since its a model we haven’t been using I have to go in, create and add the model to the iiQ library, go back to the Mosyle Manager app and map it, then re-run the import to have the asset properly matched. This isn’t the end of the world, but I feel like this could be done more automagically?I understand with models there are literally millions of different ones, but with Apple at least they tend to have a fairly constrained lineup all things considered for mapping assets across platforms. Just wondering what’s the best way to tackle this going forward.

Is there a way to bulk restore devices?I performed an upload from a file that had different model names in it with the same asset tag and it created new devices with the same Asset tag and deleted the original devices.  I can search on a deleted device and see a ticket for that device.  I can click on the device in the ticket and there is an option to restore.

Attempting to create a rule that pulls devices in a spare pool that are assigned to a user, but it appears to be picking up assets that are unassigned.I have the filters as follows  When I enable the rule it tells me it will effect 16 assets, however all of the assets in the spare pool are currently unassigned. Is there a way to tell what 16 assets it is picking up?

Is there an option to prevent checkout of Assets to Guardians or User roles?    We have many Staff that are employees and Guardians and when doing checkout, we mistakenly assign ownership to the Guardian account instead of the Staff account.  We can resolve and have a view, but it would be nice to not make the mistake in the first place.  I looked in Policy or Permissions, but not finding a setting.  Thanks

We do not have ours barcoded or in IIQ, but we do charge a fee when it is not returned. So, when a student returns a device without the charger, check-in/out agents have to manually apply the fee (from the check-in screen) but then have to manually remove it from the user if it is returned.Is there a better way? I would love to hear other ideas and processes.

How can I check out multiple assets at once to a user? 

I have the serial numbers of a bunch of items in our iiQ Assets. I want to, for each serial number, change their Status to “Retired” and alter some other fields as well. All my serials on in a csv file. Is there a way to import that file and have iiQ mass modify the assets?

We would like “staff” to be able to lookup a student and see which asset in particular is assigned. Currently when staff looks up a student they can see that the student has one or more devices but not the asset ID.  Which permission allows the asset ID to be exposed?

I have warranty/device protection for a specific asset, and I wanted to attach the PDF to that asset. Is there a way to do that?

Would like to be run a report or create view that shows all charging carts assigned to a location what shows all devices linked to each cart. 

Hello, I’m looking to create a view with filters that exclude a device with a specific ticket name.  I can’t find out how to filter in that way. Why? Our summer workflow is to open a ticket for a device (using a template) as we update or reimage it.  I’m trying to run a report on which devices we have left to do, as I’m sure some got left in a drawer and the like. Any suggestions are greatly appreciated! Thanks,Alexander 

I’m looking to do a mass check-in of devices in order to start fresh this school year.  I do not want to scan each device individually, nor click a button after scanning a device. We assigned devices last year based on who logged in. I’d like to mass check-in all student devices, so we can again assign based on who logged in. Is there a way to do this?

Question first:Is there a limit to how many mappings can I have in “OrgUnitPath Translation Map” within Google Devices Sync? I currently have roughly 250 mappings, I need to add about 200 more. If I add them will it slow down or limit out API write back to Google? Feature request:I have 50 schools, so the same mapping I have to write 50 rules. Any plans on adding either Regex logic into filters, where I could have a master lookup table with my schools (names or numbers) and then have the mapping filters reference the master lookup.Example: SchoolName School# Bates Elementary 100 Mountain High 200  The filter would be:“SchoolName” (as a dynamic variable) and OU assignment would be /schools/School#/students

Wondering if there is a way that I could be able to search a name of a student and then it gives me all the devices that they used in the past.  The only thing that I see that is somewhat relevant to this is the devices that were synced but that doesn't really answer the question that well. 

Anyway to do a report sorting assets by last check out date?