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Assets

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378 Topics
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378 Topics

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dbreaultContributor

asked in Assets

Delete ALL model mappings at once?

When we first imported all of our assets, we created over 800 model mappings. Now that we have out systems working better, we would like to delete all of those old, outdated mappings. We would like to start fresh. Instead of having to go one by one, is there a way to delete all the mappings at once?

zigeParticipant

asked in Assets

How often are models in the global Incident IQ Catalog updated?

Our district just ordered several iPads (10th generation) but I noticed Incident IQ does not yet have this included in their list of available models as part of the global Incident IQ Catalog. We can create our own model for it, but then, after Incident IQ gets around to updating the catalog, we’ll have two categories with the same name. How often does Incident IQ update the global model catalog? Thanks.

abennettObserver

asked in Assets

Can you set a rule for deprovisioning chromebook?

I am looking to set up a rule so that any time a chromebook is placed into a specific asset status to automatically deprovision the chromebook in google console. For the rule, I used “Asset” when “updated” and the only options I found was to wipe device. Does anyone have any idea if this is possible? Thanks!

MattHenryParticipant

asked in Assets

Verify Asset Permission

I can’t find how to provide permissions for our agents to verify an asset.Right now, if they multi-scan they can verify multiple devices but if they look up one device the option to verify doesn’t exist. What am I missing?

t.haasObserver

asked in Assets

Checking out consumables and small items?

We have a need to show that we’ve checked out items such as a stylus, a charger and a sleeve/case to a student or staff member. How are others handling this as IIQ doesn’t support this natively? At present we have designed a powerapp that integrates with IIQ and a custom field for each item. Ideally I’d like to be able to add these as parts and check them out that way so it has a nice inventory record, but we haven’t been able to do that yet.

PThornhill 297ebe1 denisonisdObserver

asked in Assets

Merge Duplicate Device history

We have had some issues arise that we need to be able to merge the user and ticket history on duplicate devices due to CloudReady Chrome devices were updated and the CloudReady Serial number (Mac Address) was changed to the actual Serial number of the device by Google updates. Support was able to merge the bulk of these devices but do not seem receptive to merging stragglers that we find after the initial merge. We are told to search our deleted devices in iiQ for the same asset number. This is not ideal at all. Since we are able to merge users at Admin Level, I feel like merging Devices should not be an issue. ??

rymcdougallObserver

asked in Assets

Searching for multiple assets

When working with multiple assets, using a scanner to create a list of specific items is amazing. Then you can bulk update. However, if you don’t have a scanner handy, how do you search for and create a list of multiple items that can be bulk updated?

I.T. tech MayfieldObserver

asked in Assets

Band and String instrument Assets and assignment.

Can IIQ asset be used for management/ check in/ check out for Band and String instruments? What would that look like? Do we need custom fields? Has anyone done this with instruments? Also, is there a way to auto generate an email to parents when an asset is assigned to a student?

JMims 6331bd6 shakerObserver

asked in Assets

Using PO number as temporary Asset Tag until deployment - unable to search?

Hello,We’re very new to IIQ Assets. We’re trying to develop a process to enter new assets as they’re purchased, and then assign an asset tag, serial number and location as the assets are deployed.We’d like to use the purchase order number as part of the temporary asset tag until the asset is deployed and an actual tag is assigned. I have entered two assets under this scheme, but now when I search, only one is returned.I’m using the following as the temporary asset tag numbers:2302962-12302962-2When I search for 2302962 only 2302962-1 is returned in search results. I’ve also tried searching for 2302962@ and 2302962% based on a wildcard post from the community - no luck with those searches either.I’ve also tried using asset tags 2302962X1 and 2302962X2 in case the hyphen was causing trouble. No luck. Even if I search for the full asset tag number (2302962X2), I cannot pull up the asset in search.We’d like to be able to search for the PO number (temporary asset tag) and have all

JRood 877c5a lvpioneersContributor

asked in Assets

Failed Verifications

I am starting to set up our Audit Manager and have scheduled a monthly automatic verification and a yearly in person verifcation schedule for our chromebooks at the high school. We have started to go through the list of failed verifcations and check what those students currently have. When checking their devices we manually verify those devices but they are still showing up as failed verifications after we add it manually. Do I have something set up incorrectly or does it take a while for the system to change their status?

njensenObserver

asked in Assets

User to view Google Device Data and enable/diable device

I am looking for the ability to allow specific staff to view the Google Device Data when viewing Chromebook assets. I’ve looked through the permissions but I haven’t been able to find anything that allows this through testing. I’m also looking to allow the same specific staff to enable/disable chromebooks and I see the checkboxes in the permissions but it doesn’t seem to do anything when checked.Any ideas would be helpful, thanks!

patrickmckinneyObserver

asked in Assets

Can I import Asset Fields prior to them synching with the Google Console

I just purchased 400 Chromebooks. They were purchased wtih a grant and need to tracked with the funding source field. The Chromebooks have not yet been added to the Google Admin Console, so they have not synchronized with incidentIQ to have them automatically added. I have a spreadsheet from the vender with all of the serial numbers of all of the Chromebooks. If I import the spreadsheet with the funding source assigned prior to them being added to incidentIQ via the Google Devices sync, will it just update the ones I import or will it create duplicates. I do have the Google Devices app set to “Update Asset”, but it doesn’t seem to work.The reason I am hesitant to just try it is my secratary had added a single chromebook and assigned it to a user prior to it being added to the Google Admin console. After it was added via the sync, it created a duplicate instead of updating the one she added. I thought maybe there was a typo in the serial number, but when I exported them and

Belcher.shaneParticipant

asked in Assets

User/Asset Filtering Merge

So, has anyone figured out how to use user attributes within an asset view? I have mapped custom fields that show a person’s job title within their user page. I would like to create an asset view that shows me a device assigned to a user and allows me to filter on these attributes but the attributes aren’t available in an asset view because they are user attributes, and not asset attributes. is there any way to accomplish this? Thanks for any advice you can offer.

JRood 877c5a lvpioneersContributor

asked in Assets

Status Changed Question

I recently was inventoring our office using the batch check in/check out and didn’t realize it automatically changes the status field to “In storage”. Is there a way to see what items were changed from “Parted” or “Broken” to “Instorage” so I can fix those? If not I guess I will just have to rescan them into their own batch and fix them that way. I see the option to view items that have status changed but I don’t know if we can go even deeper than that or not. Thanks!

JRood 877c5a lvpioneersContributor

asked in Assets

Spare Pool Issue

Has anyone else been having an issue with spare pools where the dashboard shifts to the right and cuts off the check box. It is fine when we are on the first page but when we adjust how many things are on the screen or go to the second page it happens. Here is a screenshot.

SAugustine 96762cb qasonlineObserver

asked in Assets

Importing Assets: Why are all records being skipped?

Hello, When trying to import assets, iiQ skips all records with the message: User does not have 'assets.create' to LocationId Also, some records say “Model is required”. That issue applies to items where we want to track the maintenance being performed, but there is no applicable model number for the asset. Any help would be appreciated.

CBaker 1471f68 rolla31Observer

asked in Assets

How to create a view that shows assets recently in tickets assigned to a specific agent?

I want to create an Asset view that shows recent assets I have attached to my tickets assigned to me? :S I just want it for the dashboard..lol Thank you for any help.

jakeObserver

asked in Assets

Staff Verifying Assets

HI, Is there a way that you can allow users to only verify their own/assigned assets? Let’s say staff/faculty as an example. Not seeing a way to do this unless more edit rights are given. I do not see where you can allow verifications, but no editing. Thanks,

abennettObserver

asked in Assets

Rule to set deploy date

I am attempting to set a rule that will automatically set a deploy date whenever assets are transferred from "in storage" to "in service." Although I have implemented this rule for devices that are "checked out" to a user, some of the assets are assigned to a particular room instead of a user.I am wondering if anyone has discovered a workaround to enable this feature to work correctly. Any guidance would be greatly appreciated!

AJenkinsObserver

asked in Assets

Can I merge all data from one location to another?

Hello! We have two locations that have merged into one. Is there an easy way in iiQ for me to merge all of the ticket and asset data from one Location into the other?

jo.cpaParticipant

asked in Assets

Checkout duration with automatic return reminder

Is there a method to checkout a device with “time allowed” and then have iiQ automatically send a “nag” for the user to return the device (when “time allowed” has passed)?

MaryReedObserver

asked in Assets

Only allow schools to see their spare pool group

I don't want Agents/Faculty to see other schools' spare pool groups. When my media specialist goes to Manage Spare pools, she can see every spare pool group created by other District media specialists.

JENNYObserver

asked in Assets

Chrome OS doesn't show on export

Chrome OS is imported from google admin and shows when I view assets individually, but when I want to export I can choose chrome os as a column, but only zero’s show populated in column.

weavercreedeObserver

asked in Assets

I am wanting to update multiple assets to different room locations. When using the template the action shows “create new”. These are not new assets just that i need each asset moved to a different room location. Is this the correct way to perform this action or is there a different option I need to try?

RSnowden 9276f81 wego33Observer

asked in Assets

asset not visible

I added two Chromebook’s into my assets and they are showing up in my counts but when I try and search them they do not show up. I cannot pull them up to edit them or anything.

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