Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 294 Topics
  • 1,127 Replies

294 Topics

Kery
KeryObserver
asked in Assets

Mark Assets as Approved for Purchasing

I would like to be able to mark assets as “Approved for Purchase”, or something similar and then build a purchasing ticket where only approved devices are available for purchase request. Is anything like that possible?

3
Kathryn Carter
7 month ago
T
Contributor
TechDavisContributor
asked in Assets

Check-Out Process

Is it possible in the Basic checkout to scan a device and then be able to scan a student barcode without having to use the mouse to click the search or the checkout button? Example Current: Scan Asset tag and the system finds the asset then you mouse over to the search bar and then i can scan the student id and the system finds the student then i can hit tab and enter. Hoping to do: Scan Asset tag and the system finds the asset hit tab or put a tab in the barcode which opens the search for the owner to assign bar and then i can scan the student id and the system finds the student then i can hit tab and enter.

10
Kathryn Carter
7 month ago
Z
Contributor
Zane GrovenContributor
asked in Assets

Audit devices in Pending state indefinitely?

I’ve got several audits set up in Incident IQ all pulling out of a sync that is run daily from Intune. Everything has been working fine for about a month now and then all of a sudden I’ve got 2 of the 4 of them showing all devices with a “Pending” status. I’ve tried re-running my audit and re-syncing the data from Intune, but so far nothing I have done is making any difference. Is there something I am missing here from a troubleshooting standpoint or is this just part of some ongoing issues? 

1
Hannah Bailey
7 month ago
F
FMullen 6130352 longwoodcsdObserver
asked in Assets

You don't have access to change owner for this asset

were do i give permissions  to allow access to change an asset?  

2
F
7 month ago
F
FMullen 6130352 longwoodcsdObserver
asked in Assets

what permissions do i have to set for a staff member to change an asset location or assign a student ?

in incident iq what permissions do i have to set for a staff member to change an asset location or assign a student to a chromebook ?

1
Reesa Azar
7 month ago
B
BLevien 3901dca seaburyhallObserver
asked in Assets

API - Get all Devics (Sort by Asset Tag)

I am trying to get a list of all my assets by Asset Tag, but I can’t seem to build the proper URL to get a list of my assets, trying the documentation here.I CAN get data from other endpoints like  /services/assets/stats/locations and /services/assets/types, so I think my SiteID and Auth Token values are fine, but I can’t seem to list assets. Specifically, what value do I need to put after the “/of/” in the url? 

4
J
7 month ago
C
CWollert 263c04e gtcObserver
asked in Assets

Questions on Manual Verification Process

I’ve only ever used Incident IQ’s manual verification process on a very small scale before, but I am now looking to verify an entire storage room at once. What happens when you “Fail” an asset during a verification? Is any information in the record changed automatically, or do you have the option to change it to remove it from the inventory of that room and indicate a “Lost” status? Are there any feature differences between manually verifying using a laptop and a barcode scanner versus manually verifying using a mobile device? I know generally speaking mobile apps tend to have less functionality, but don’t know if that applies here. Thanks for your help!

1
Kathryn Carter
7 month ago
R
RWinchester 977ad07 bcscObserver
asked in Assets

Populate Comment with Asset Information/ Name

Is there anyway to pull fields from the attached asset into a comment/Shortcut. For example I want to put a comment that auto populates the info like this Name: <Requestor_Name>Asset: <Asset_Tag>Serial Number: <Serial_Number>Mac Address: <Mac_Address>  This would be a huge help if it is. 

3
Kathryn Carter
7 month ago
B
BCHSJAndersonObserver
asked in Assets

Best practice for retired devices?

Hello, I’m curious to know what others are doing with their “retired” devices within IIQ. Do you just change the status to retired and are done with it?I know that there are a few posts asking IIQ to offer multiple databases so that retired devices can me moved out and into another db; and I know that you can’t simply delete the asset because while it lives on in the deleted asset area, it will no longer be searchable.So… what’s your best practice for keeping retired/sold/etc devices within IIQ.Thanks in advance.

17
V
Contributor
7 month ago
V
Contributor
vinceContributor
asked in Assets

Retired assets

When a device is retired does it show up in the Deleted Assets queue under Assets?

2
V
Contributor
7 month ago
B
Contributor
bbeaudetteContributor
asked in Assets

Importing Assets - clarifying csv fields and custom field values

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

2
Kathryn Carter
7 month ago
R
RWatsonObserver
asked in Assets

Unassigned Device Rule based on user

Curious if this is possible. We Automatic asset assignment in iiQ based on last device user in google.We have a test account that we log into the Chromebooks with. Is it possible to setup a rule that says if Device owner is TestAccount unassign from device?  Thank youRon 

5
R
7 month ago
BrandonGHAPS
Contributor
BrandonGHAPSContributor
asked in Assets

Turn Off Inactive Models

Is there a way to turn off Inactive models in the drop down when creating an asset? For example, when I type “ipad” I don’t want to see everything inactive that has the word ipad in it, rather only the models that are active. 

5
Kathryn Carter
7 month ago
J
JMendoza 257638c sageoakObserver
asked in Assets

How to create a user view that shows an assigned asset categories

I’d like to know if there is a way in IIQ to create a view that I assume would be a user view. We need to know which students do not have a Chromebook assigned. This is crucial for us because we need to be able to assign Chromebooks to these students. Having a custom user or asset view setup that dynamically changes as new students with no assigned Chromebooks would greatly help us. I mention Chromebooks because we do have some students who do have Macs or PCs assigned to them, but we are trying to make sure that all of our incoming and current students have Chromebooks going forward. We are actually not a classroom-based school, so students do not report to a campus. This means that we need to know who needs a device sent out.

3
Kathryn Carter
8 month ago
M
MaryReedObserver
asked in Assets

DOE Reports

I need an inventory report for the DOE, CTAE and Title 1 that includes the info below. When I try using the filters I get zero results. What am I doiing wrong? Does anyone else run reports like this?asset type owner asset status model serial number asset tag location all purchaseing info: Funding, PO #, Purchase date, price, vendor, warranty

1
Kathryn Carter
8 month ago
C
Contributor
CLee 1176405 shakopeeContributor
asked in Assets

MiFis and multiple users

We issue MiFis out to student upon request from our buildings.  In old system we would assign all students in a family to the device for visibility.In iiQ only able to assign on user to one device, correct?Any creative ideas to maintain this family deployment concept?

3
Kathryn Carter
8 month ago
O
OF90TechObserver
asked in Assets

Label printer options? - Dymo LabelWriter 450 discontinued

I know that IIQ officially recommends the Dymo LabelWriter 450 printer with the 1” x 3.5” labels. We have one and it works great. However, we are now looking to add 2 more label printers in our environment and the LabelWriter 450 model is now discontinued.Is there a recommended replacement for the LabelWriter 450 model? I believe the LabelWriter 550 would be the “new” model, but the reviews are pretty terrible across the board, mostly due to Dymo forcing the use of official Dymo labels, which have apparently dramatically increased in price.

5
Kathryn Carter
8 month ago
C
CRoth 77076eb olsdObserver
asked in Assets

Searching for Multiple devices in a particular location

Hi Everyone,We are trying to see if there is a way to search for multiple devices in a particular location & wondered if anyone had a way to do this. For example we want to see if there is a way to search for all rooms that have both a projector AND a Television. I have been unable to find a way to search for X AND Y and exclude any rooms/locations that do not have both. Does anyone have a way to perform inventory searches to narrow when 2 particular devices are in a single room?Thanks!Chris

1
Kathryn Carter
8 month ago
D
DAdmin 230ef2b rsd13Observer
asked in Assets

Assets missing from profile page

Is anyone else having issues with assets not showing on the Users profile pages? Yesterday all the devices listed to a user that was located at the top of the page above the “Select File to attach field” disappeared. When you search the asset and filter by Owner the assets are properly listed but now you can no longer click on the asset on the profile page.  

1
Kathryn Carter
8 month ago
L
LMauldin 1232e9d levyk12Observer
asked in Assets

Issue when unassigning assets

When unassigning a device on the device details page, the device will show as unassigned but when the page is refreshed it will revert back to the previous owner that it was just unassigned from. This will sometimes happen 5+ times before it will stick. Has anyone else been experiencing this issue. It is causing significant delays or if not noticed it has caused errors in our data.

8
Kathryn Carter
8 month ago
G
GarrenObserver
asked in Assets

How to assign assets to teachers who are assigned to a room.

Hey all,All buildings have rooms crafted/labeled in IIQ. At the elementary level, our CB’s are assigned to a room. Teachers are likewise assigned to room through Skyward. I would like to map CB’s in a room and assign them to a teacher automatically.Then, at the start and end of the year, I can craft “Audit Manager” rules that has teachers verify the CB’s in their classroom as part of our accountability process.I thought IIQ could link assets to owners of a room but I don’t know how that happens. Anyone have an idea? 

1
Kathryn Carter
8 month ago
A
AGodwin 5900a92 cumberlandObserver
asked in Assets

Assigning Assets to Rooms

Without having Edit rights, our users can not assign devices to a room.  We do not want to give them edit rights because they can change the funding source (ECF, ESSER,etc..).  Pull the room location out of the edit rights and let users “assign” devices to a room location within their school

1
Kathryn Carter
8 month ago
M
Participant
MattHenryParticipant
asked in Assets

Custom Field Defaults

I am making a custom field for devices called Kiosk Mode. The goal is to affect the OU placement of devices in our Google Device sync based on the value of this field. Since I cannot filter by “field not set” the options on the select box are: - None - Kiosk Mode This allows me to edit our Google Device general settings so that if it is set to None they sync to the regular OUs and if it is set to Kiosk Mode the device will move to the Kiosk OUs (by school).But, I need to ensure devices being created have a default value of “None”. Apparently an Asset on Create rule can’t set custom fields.So, without the ability to filter by “not set” and without the ability to automatically set a custom field’s default value (either via a default value feature which doesn’t seem to exist or via a rule which doesn’t seem to exist) I’m dead in the water on this little change.I could set the filter on each OU placement rule to EXCLUDE Kiosk Mode… but if we add another type of Kiosk mode (like say a “Hage

3
Kathryn Carter
8 month ago
Z
Contributor
Zane GrovenContributor
asked in Assets

Devices Following Students

We just changed up how we are running device handouts in our district for 5-12 graders, they will be getting their devices checked out to them for 4 years with no check-ins during that time, we are relying on audits to keep them in line. What we need to know is if there is a way for the device to follow the student based on the students location data? We have kids that transfer schools mid-year or the usual route of going from middle school to high school and we need these devices to automatically change their location when the students location changes. I’ve looked through several articles but I was unable to find any specific documentation or process on this.

3
Kathryn Carter
9 month ago
KHowe 90708b3 rockland
KHowe 90708b3 rocklandObserver
asked in Assets

Spare assets with low notification

We are trying to set up a system where there is basically like a spare pool that would be located in the school office. The secretary would use that pool of assets (chromebooks) to assign out to students via the checkout feature. That new asset would then be assigned to them and the secretary would take in the broken device and check it in, not into the pool but then they put in a ticket.  What we would like is something where we can easily view what devices and how many are left in the spare storage area not yet assigned, and if possible, set up a rule or something to either open a ticket or send an email notification once the number of chromebooks available in that location gets to a certain threshold. We are set on the check-in/out segment but are lacking the experience with the system to set up a digital segment of assets for us in the IT office to be able to know when they need more.   On a side note, we would also be looking to use this same type of system for a daily loaner syst

1
Kathryn Carter
9 month ago

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