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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 413 Topics
  • 1,745 Replies
413 Topics
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SPenland 4671c29 gilmerObserver
asked in Assets
Modifying Inventory using CSV

I have the serial numbers of a bunch of items in our iiQ Assets. I want to, for each serial number, change their Status to “Retired” and alter some other fields as well. All my serials on in a csv file. Is there a way to import that file and have iiQ mass modify the assets?

702
JustinRaynor_iiQ
J
jeremyjamesonObserver
asked in Assets
Asset ID lookup for non-Agent

We would like “staff” to be able to lookup a student and see which asset in particular is assigned. Currently when staff looks up a student they can see that the student has one or more devices but not the asset ID.  Which permission allows the asset ID to be exposed?

588
Kathryn Carter
D
DNatalie 730c952 pasdObserver
asked in Assets
Am I able to attach a PDF to a specific asset?

I have warranty/device protection for a specific asset, and I wanted to attach the PDF to that asset. Is there a way to do that?

255
Kathryn Carter
S
SS1000Observer
asked in Assets
Request for reports or asset management

Would like to be run a report or create view that shows all charging carts assigned to a location what shows all devices linked to each cart. 

967
Kathryn Carter
A
ataylororcsdObserver
asked in Assets
Asset Filters for Summer Work

Hello, I’m looking to create a view with filters that exclude a device with a specific ticket name.  I can’t find out how to filter in that way. Why? Our summer workflow is to open a ticket for a device (using a template) as we update or reimage it.  I’m trying to run a report on which devices we have left to do, as I’m sure some got left in a drawer and the like. Any suggestions are greatly appreciated! Thanks,Alexander 

163
Kathryn Carter
Amanda McP
Amanda McPObserver
asked in Assets
Mass check-in

I’m looking to do a mass check-in of devices in order to start fresh this school year.  I do not want to scan each device individually, nor click a button after scanning a device. We assigned devices last year based on who logged in. I’d like to mass check-in all student devices, so we can again assign based on who logged in. Is there a way to do this?

271
Kathryn Carter
A
Participant
akorkishkoParticipant
asked in Assets
OrgUnitPath Translation Map question and feature request

Question first:Is there a limit to how many mappings can I have in “OrgUnitPath Translation Map” within Google Devices Sync? I currently have roughly 250 mappings, I need to add about 200 more. If I add them will it slow down or limit out API write back to Google? Feature request:I have 50 schools, so the same mapping I have to write 50 rules. Any plans on adding either Regex logic into filters, where I could have a master lookup table with my schools (names or numbers) and then have the mapping filters reference the master lookup.Example: SchoolName School# Bates Elementary 100 Mountain High 200  The filter would be:“SchoolName” (as a dynamic variable) and OU assignment would be /schools/School#/students

455
Kathryn Carter
B
BHenkerObserver
asked in Assets
Search timeline

Wondering if there is a way that I could be able to search a name of a student and then it gives me all the devices that they used in the past.  The only thing that I see that is somewhat relevant to this is the devices that were synced but that doesn't really answer the question that well. 

241
Kathryn Carter
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RMcDaniel 80b9c7 fmsObserver
asked in Assets
Report by last check out date

Anyway to do a report sorting assets by last check out date?

181
Kathryn Carter
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CMcIntyre 600d6d6 pennsburyObserver
asked in Assets
Microsoft Intune MDM - Exempt Certain Machines from Location Mapping?

Hello,In our IIQ setup, we have a default location set for devices in Intune.  The majority of our Intune devices are assigned devices to teachers with them as the owner of those devices.  However, we have a default location set to a generic location (we call Catch-All) so when devices are returned and on the shelf, or are imported before distribution, they are placed here until they get assigned.However, this causes some issues for our student computer labs where these devices do not have owners.  If I assign these a manual location, they are changed back to the Catch-All location the following day when the sync runs, which we don’t want.  Is there a way to exempt these computers from being moved back to the default location each day?

713
Kathryn Carter
E
ebloomfield33Observer
asked in Assets
Asset rule to fire on schedule is not working

We provide day loaners for chromebooks when students forget theirs, but want a way to disable the spare when it’s not returned by end of day.  It was suggested I create a spare pool specifically for this which I have done and now want to test.  It is named TL Chromebook Day Loaners and I put four spares in it to test.  I create the below rule for assets to disable the device in the pool if it has a owner since it would be checked out to someone.  so far nothing.  Any thoughts and help would be greatly appreciated. 

1167
E
MLocke 773d4ae eacs
MLocke 773d4ae eacsObserver
asked in Assets
Large Asset Search

Is there a way to search for ~5,000 asset tags and export their serial numbers? We are selling a large quantity of iPads and all I have is their asset tags. But we need to be able to provide our MDM a list of serial numbers. So far the only way I have figured out how to do this is by exporting out entire inventory of iPads and doing filtering through Excel, but it’s been time consuing. I know you can copy and paste up to 100 asset tags, but is there a feature somewhere to filter on 1,000s of asset tags?

433
Kathryn Carter
C
CSmith 230673a cheathamObserver
asked in Assets
Agent equipment input reverting back after work is saved.

My name is Chad Smith and I am the Technology Director for Cheatham County Schools in Ashland City TN. I have an agent who informed me that inventory information she inputs is "reverting back" and undoing her changes after she saves her work. We are relatively new to IIQ so an assist would be great. Thanks.

91
Kathryn Carter
A
amacObserver
asked in Assets
how do we adjust the price of a part?

Just getting around to trying out the parts explorer.  I added a part now I need to adjust the price of the part.  Where is that field?

763
Kathryn Carter
B
BCHSJAndersonObserver
asked in Assets
What timezone?

So we just verified an asset but we are confused with all of the different times being reported.The history shows when it was “updated” as 3:02 PM but then states it was verified at 9:02 PM and if we go into the asset info it says 8:02 PM. Can our instance timezone be set properly by us or do we just need to look at the first timeline date (in gray not blue)? Thanks  

1075
Kathryn Carter
C
CHart 400fe4e mmuusdObserver
posted in Assets
Assets deleted when sent to repair depot and deprovisioned

Hello all! Our district operates in a Chromebook environment, which means we sometimes need repairs that go out to the depot. As part of the repair process, the depot performs a powerwash which deprovisions the devices. Since we synchronize from Google to IIQ, this causes assets to be deleted in IIQ, which is problematic. I'm wondering if there's a way to work around this issue, or if there are other possible solutions.  Thanks! Chris

334
Kathryn Carter
KevinWeirSGUSD
KevinWeirSGUSDObserver
asked in Assets
Changing default export columns

I often do exports (for instance “devices”) and would like to change the default choices in Columns.  Asset, Manufacturer + Model, Location, Owner, and Audit Verification Status are the current defaults.  Audit Verif we don’t often use but we do use Serial Number and Owner Email.  How can I as IIQ Admin change or request to change the default selections?  Thanks!  Kevin Weir, SGUSD

372
Kathryn Carter
C
CSlobodian 8175692 hcsdObserver
asked in Assets
Loaner Pool without creating a ticket

We currently allow student get a loaner if they forgot it at home or needs to be charged. A ticket doesn’t need to be created, just assigning the student a loaner from the pool.

351
Kathryn Carter
C
cperez2424Observer
asked in Assets
Bulk Add Models

Hello there, is there a way to bulk import Models into IIQ? 

262
Layla Stone
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msaracenoObserver
asked in Assets
Batch unlinking from an asset

Does anyone know if the batch unlinking process is not working properly? I have carts listed as assets in our system. I have linked all the chromebook assets to each cart they are assigned to. We are deploying new chromebooks so I want to unlink the old chromebook assets from the carts. When I select them all and choose Unlink from asset it only will only unlink 1 or 2 and not the whole list that I have selected. I have had to run the batch unlink process multiple times to get all assets unlinked from the cart. It was faster to choose each asset and click the unlink button next to it when all was said and done. 

343
Kathryn Carter
C
csheldenObserver
asked in Assets
Is it possible to create a view that would show the total value of parts charged to the asset?

I've been reflecting on our maintenance and repair processes for our 1:1 Chromebooks, and I'm looking for ways to optimize our device management. Specifically, I'd like to create a view to track the top-repaired devices by model to identify those that require frequent maintenance and consider removing them from circulation.I've noticed that some devices have accumulated a substantial amount of repair costs, exceeding the original device cost. For instance, I've seen devices with $300 in repairs, yet the original device only cost $274. I'm concerned about the potential wasted resources and would like to explore strategies to better manage our device inventory.What approaches or tools do you use to track and manage your device maintenance and repair costs? Any insights or suggestions would be appreciated. 

383
Kathryn Carter
M
melissa.gardnerObserver
asked in Assets
Asset Storage

Is there a way to change an asset’s storage location without having to go to the asset and editing it?I have multiple devices whose storage locations need to be changed.

2723
Hannah Bailey
B
Participant
bbeaudetteParticipant
asked in Assets
Importing Assets - clarifying csv fields and custom field values

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

28211
N
S
SFadugba 397831d westburyObserver
asked in Assets
Google admin serial number

I want to map the serial number in IIQ to the serial number in google but all i see is in the picture below. There doesn’t seem to be a drop for serial number for the google device drop down. Its like the serial number section for the google devices has been skipped. Is this an error on our end or ? 

272
Kathryn Carter
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Shelos11Observer
asked in Assets
Syncing Asset Tag from IQ to Google

Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ.   I want the Asset Tag to flow from IQ to Google Admin console.    So far it only appears that IQ will update the serial number and the only Asset ID information that will sync to google is the Annotations Asset IT, which I can’t import anything into using the import utility.   Has anyone else ran across this?

1884
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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