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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 378 Topics
  • 1,572 Replies
378 Topics
JDunlap 763bce3 gcsd
JDunlap 763bce3 gcsdObserver
asked in Assets
Adding two new printers, how do I choose the correct model?

     Hello and thanks for having me as part of the community. We purchased two very specific printers for the art department and when I go to add a new asset, the specific model does not come up as an option in the drop-down menu. The printers are HP Color LaserJet Pro 4201dn and I see hundreds of options but not that one. For the time being, I just chose a model that looked somewhat similar and created the asset, but I was hoping to be able to map it specifically to the correct make/model if possible.      I apologize if this is a “newb” question, but this is my first full year(school season here ends in a few weeks) working in a school district environment, thus my first year of  engaging/interacting with iiQ. Also, for additional reference, I created a support ticket but the response was just a link to an article for uploading large CSV files, whereas, I literally just need to do these two printers, as the rest of the district uses other models.     Thank you for any assistance that

282
Kathryn Carter
5 month ago
G
Greg TObserver
asked in Assets
Entering additional variables

Hello, thank you for this resource! Would it be possible to add additional variables for Parent/guardian Email, School Phone number and balances owed from owner of device? Thank you

1061
Kathryn Carter
5 month ago
M
MSmith 51710f5 amherstk12Observer
asked in Assets
Room Audits

What is the best way to room audit in the summer? Ideally, we’d be able to “go into a room” to see all devices that are assigned in that room. I see there’s some ideas floating out here to click on a map and see nested assets within a room. We’ve created views before, but that gets extremely messy.Is there an ideal workflow currently, or just scanning?  

1839
B
5 month ago
D
DBrown 1738381 ccpsObserver
asked in Assets
Random Deprovision

IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid.  Has anyone else experienced this?

738
Kathryn Carter
5 month ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Assets
Can I bulk print asset labels?

I need to add labels to several new Chromebooks. Can I print multiple labels at once?

5413
Kathryn Carter
5 month ago
M
MMaine 977a37a avsdObserver
asked in Assets
"Exchange" asset button in a ticket not what I think it is?

I’m am starting to think I’ve been using this feature incorrectly and would appreciate some input.   When a ticket is created, say a chromebook has a broken screen, my typical process is to open the ticket, and click the “Exchange” button to the right near the affected asset.   A window pops up,  I scan the barcode of the new chromebook and update the status of the broken one to “broken”.   Thus completing the exchange for the student.   The ticket updates with the exchange as the performed action and I can resolve/close the ticket.    The issue that I am now realizing is that the ticket for the broken screen is not attached/linked to the chromebook that is actually broken.  Its attached to the history of the new device - which is obviously not broken.    Being able to view the ticket history of any device is a huge advantage.   It seems as though any report I run for the end of the year will be wrong and this entire year’s worth of device tickets are probably attached to the wrong dev

1015
Kathryn Carter
5 month ago
A
Contributor
akorkishkoContributor
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

1655
Kathryn Carter
5 month ago
D
DJenkins 1934eeb hobartObserver
asked in Assets
Editing and existing Field Type from 'Text' to 'Select'

I have created a custom field for department and I originally made it as a text field.  After thinking about it I thought that the select option will be better to keep consistency.  However, I do not see a way to edit this parameter.

264
Kathryn Carter
5 month ago
A
AComeau 6009848 ecasdObserver
asked in Assets
Setting due dates for assets?

Is there a way in IIQ to set due dates for assets, automatic fines for overdue tech, etc?We are looking to switch over to IIQ this summer for asset management and circulation. The problem is that I don’t see a way to add a due date for an asset when it’s checked out.For example, we have laptops and chargers to check out for the day when a student forgets theirs, and currently that item will be automatically marked overdue if not returned at the end of the day and a fine will be applied. Another example is class-specific technology, like iPads and Apple Pencils for art classes, which are checked out to the student and then due at the end of the semester when the class is done. Can this be set up in IIQ? 

261
Kathryn Carter
5 month ago
M
Contributor
mfischerContributor
asked in Assets
How long is information in asset timeline history retained?

How long is asset timeline history retained? Is it Indefinitely?  Are there ways to adjust this? (1 year, 2 years, etc..)

272
Kathryn Carter
6 month ago
B
BBrenner 82795ad tkObserver
asked in Assets
Deprovision Reason

Is there a way to remove the ‘Reason’ for deprovisioning a device.  We will be deprovisioning the devices for graduating seniors who want to keep their Chromebooks and would like to skip a couple clicks if we can.

225
Kathryn Carter
6 month ago
J
Participant
jo.cpaParticipant
asked in Assets
Permissions - how to create a Role/Permission that only allows Students Assets readonly

We have “returns specialists” that help with Student asset returns.They are not Agents, and we do not want them to see anything other than the Student assets.How is this accomplished?

487
Kathryn Carter
6 month ago
D
DLand 840f08e nwlsdObserver
asked in Assets
fees at check in

We are looking at the bulk check in and the documentation says that the add fee option must be enabled. Where can I find instructions on how to enable that feature?  I know it must be done by the district admin. I can forward this to him. Thanks

242
Kathryn Carter
6 month ago
D
drose807Observer
asked in Assets
Asset View - Showing Chromebook OS Version

We have had some issues with chromebooks not pulling the latest update via Google Admin Console.  This has caused some issues with some applicationsand testing applications.  I went to try and create an asset view to and add the “OS Version” as a column and found that it is not there.  Is this not an option via IIQ?  I want to confirm with others before making a request to add this as an “Idea”. Our example is that a 4th grade teacher has stated that some students are able to get to a certain program via their chromebook.  Of course I did not receive names so I wanted to see what OS versions are on all 4th grade chromebooks.  I am not seeing this as a field under the applications section.

20119
Kathryn Carter
6 month ago
J
JStrong 660c941 gladstoneObserver
asked in Assets
Check out override issue

There is a field in google Admin, User, that shows the last person to enroll or re enroll a Chromebook. If this field is filled in with an email address the next time the sync runs it checks the Chromebook out to that person. How do we make it stop?

172
J
6 month ago
A
ANapoliello 9973cc1 roxbury
asked in Assets
Check assets in as damaged on web interface

When I check an asset in on the app, I can mark it as damaged and a ticket is generated. I do not see a way of doing that on the web interface. Am I just missing it? I’d rather not have to use a phone to check in damaged devices.

1029
Hannah Bailey
6 month ago
T
TMatsuya 8234910 apsbObserver
asked in Assets
Filter by manual verification

Is there a way to filter so that everything that was manually verified within a date range will show in a view, regardless of if it failed automatic verification a day or so later? We’ve had to disable our automatic verifications because certain items are failing verification, which is a separate issue we’re going to have to work on our end since we know the cause, but even if it passes automatic verifications, we have to do a full physical inventory once a year, so the automatic verification causes issues with that as well. If it automatically passes, but we haven’t manually verified it, then technically we are failing to do our inventory properly.We just need to be able to filter and see if something has been manually verified within a set time frame, something that we aren’t able to right now, unless we just aren’t figuring it out.

614
T
6 month ago
C
CHenneke 76364f2 mvisdObserver
asked in Assets
Linked Asset's

How would you go about filering how man devices are linked to students? Example: High School Library issues out loaner chromebooks to students that have forgotten theirs, but have rarely receive them back. Need to find out what students have multiple devices linked to them. TIA  

583
C
6 month ago
J
JTichavsky 433b89d creightonObserver
asked in Assets
Add a required field

Hey all! I’m trying to find how I can add a required field when adding new assets. I want there to be a field for IP Address and MAC address when creating a new asset (like a server). I have IP and MAC as fields but they don’t show up to select when I go to Required Fields. Any help is much appreciated! 

945
Kathryn Carter
6 month ago
J
Participant
jo.cpaParticipant
asked in Assets
Audit Manager & Jamf

Is there a method to verify Jamf devices?  Like Google and Intune?  

431
Kathryn Carter
6 month ago
E
Contributor
ekangContributor
asked in Assets
Better indication for disabled chromebooks

My agents would like to have a field added to the display above to show if the chromebook is active or disabled so agents don’t need to get that information from the asset details page. 

235
E
Contributor
6 month ago
R
rymcdougallObserver
asked in Assets
Linked asset relationship

This may be a dumb question, but is there a relationship between linked assests?In our old system there was a parent/child relationship between assets. So if I wanted to link an asset I had to go to the child component and select the parent asset it belonged to.However, asset linking in iiQ appears to be just that… a link. It seems as though, in iiQ, it wouldn’t matter if, for example, you were viewing the switch module and clicked on Link Asset and then chose switch chasis or if you were looking at the switch chasis and clicked on Link Asset and then chose the module. Am I understanding this correctly?

2185
Kathryn Carter
6 month ago
C
CDunning 77001df cumberlandObserver
asked in Assets
Delete and/or rename a new view

I incorrectly set up a filter for my assets and would like to eliminate that view from the left side of my screen.  I also need to rename a view that I set up correctly, but did not give it a title.Thanks. 

611
Kathryn Carter
6 month ago
M
MMorris 407ff1d belprecityObserver
asked in Assets
Rules to automatically disable Chromebook when a student moves

So we have students that have a tendancy to take their Chromebook with them when the leave the district. We usually disable their accounts, but the Chromebook is still active. I’ve poked around in the rules and I can’t quite find what I am looking for.What I’d like to see is a way for iIQ to look at the student’s role. In this case, no access. Then I’d like to see it run a rule that looks for any Chromebooks that are assigned to them and then disable them via a rule. I’ve seen a few that are close to what I need, but doesn’t do what I want it to do. 

1425
Kathryn Carter
6 month ago
C
cherObserver
asked in Assets
Can't see all my devices when I great an asset group

I like to create asset groups so I can have a quick look on how many devices I have and where they are. I just did another group and I know I have 88 devices, but only 2 shows up. I don’t know how to fix this so I can see all 88 devices? thanks, cheryl 

6210
Kathryn Carter
6 month ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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