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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 389 Topics
  • 1,638 Replies
389 Topics
K
kupcasObserver
posted in Assets
Asset Assignment, Room Assignment, User Assignment

Currently, we assign each asset to a user and then indicate what room that user is located in within a building.I am not impressed with this option because each year we have tons of users move from room to room, but the asset stays in the room.  That being said, each year, I have to go in and unassign at least 5 assets from each user that moves a room, assign them to a new user, and so on and so forth for each user.This can be overwhelmingly time consuming.I do count on searching by user on a regular basis to find the assets assigned to them so I can remotely log in to devices.  Our users can not find an asset tag or computer name 90% of the time, so this is a huge life saver for us.I saw some community members discuss My Classes, but I’m not sure that would work for us either.  Pros/Cons/Thoughts on the potential processes we could use.  Currently, we are going to be starting at ground zero with assets and reuploading everything, so that is not a concern at this time, but finding some

16310
Hannah Bailey
6 month ago
RTSD26_AllynJ
Contributor
RTSD26_AllynJContributor
posted in Assets
How best to handle "cart based" devices

So we have 2 sets of 30 iPads.   They are in Shared iPad mode, and are not owned by anyone.   I have some various asset views that are looking for devices without an owner, because I would ultimately like for *most* things to either have an owner assigned, or to be somehow configured as a fixed “room asset” How would you configure these things so that they don’t show up in some of those Asset Views that I have.  As an FYI, we have JAMF School, and have done the integration into iIQ as well.   Thanks in advance. 

6449
RTSD26_AllynJ
Contributor
6 month ago
F
FWALSH 2801352 fpsObserver
asked in Assets
Inventory by Class

How can I pull an inventory report for assets by classroom?

515
Kathryn Carter
6 month ago
P
PThornhill 297ebe1 denisonisdObserver
asked in Assets
Duplicate Asset Report.

Identifying duplicate assets.

779
Kathryn Carter
6 month ago
F
FHernandez 306c51 lcsncObserver
asked in Assets
At Risk Devices

I am still learning how to use IIQ, how to I fail a device that is showing “At Risk” once I complete my inventory. My devices are either discarded or missing. Thanks for the help.

171
Hannah Bailey
6 month ago
M
MD14Observer
asked in Assets
Models Missing

After the improved permissions were implemented I noticed I lost the Models button under admin. I went into permissions and noticed my user account lost most of the permissions. I clicked select all and applied that. It did fix the missing Model button. I am posting this here as I know of a few others with the same issue. 

424
M
6 month ago
P
platatechObserver
asked in Assets
Add Models Not Showing

Last week we were adding new models in via the models tab under administration.  Today, when we logged in there is no longer a models tab under administration.  When I look at the policies, it shows we have rights, but it isn’t there.  Did the ability to add new models change or move?

24011
Hannah Bailey
6 month ago
M
MDandron 61734ad monroeisdObserver
asked in Assets
What is the best data to put in the Owner field?

When importing assets via csv, what data is the best thing to put into the owner field? Name? Email? Some ID number that’s IIQ specific?

212
Hannah Bailey
6 month ago
C
CWebb 26028aa lawtonpsObserver
asked in Assets
How to Track items via Specific Location

Is it possible to search by Specific Location?

374
C
6 month ago
A
amacObserver
posted in Assets
How to keep devices from moving out of a specific OU?

We have configured our chrome devices to follow the student for 7-12. They move schools (within in the district, the chromebook moves to the new OU.We have an OU for our specific devices that should never move no matter which student or staff is signed in.  How do we exclude the OU?

8612
Kathryn Carter
6 month ago
E
ebloomfield33Observer
posted in Assets
what are pros and cons of using Check in/Check out versus Batch Check in/Check Out

We have our senior chromebook collection day coming up and just wanted to know what would be the difference between using the Check in/out versus the Batch check in/out.  We don’t need any rules to fire off when checking them in just having the ownership set to unassigned which I know both options do.  Thank you.

1483
J
Specialist
6 month ago
JDunlap 763bce3 gcsd
JDunlap 763bce3 gcsdObserver
asked in Assets
Adding two new printers, how do I choose the correct model?

     Hello and thanks for having me as part of the community. We purchased two very specific printers for the art department and when I go to add a new asset, the specific model does not come up as an option in the drop-down menu. The printers are HP Color LaserJet Pro 4201dn and I see hundreds of options but not that one. For the time being, I just chose a model that looked somewhat similar and created the asset, but I was hoping to be able to map it specifically to the correct make/model if possible.      I apologize if this is a “newb” question, but this is my first full year(school season here ends in a few weeks) working in a school district environment, thus my first year of  engaging/interacting with iiQ. Also, for additional reference, I created a support ticket but the response was just a link to an article for uploading large CSV files, whereas, I literally just need to do these two printers, as the rest of the district uses other models.     Thank you for any assistance that

292
Kathryn Carter
6 month ago
G
Greg TObserver
asked in Assets
Entering additional variables

Hello, thank you for this resource! Would it be possible to add additional variables for Parent/guardian Email, School Phone number and balances owed from owner of device? Thank you

1171
Kathryn Carter
6 month ago
M
MSmith 51710f5 amherstk12Observer
asked in Assets
Room Audits

What is the best way to room audit in the summer? Ideally, we’d be able to “go into a room” to see all devices that are assigned in that room. I see there’s some ideas floating out here to click on a map and see nested assets within a room. We’ve created views before, but that gets extremely messy.Is there an ideal workflow currently, or just scanning?  

2019
B
6 month ago
D
DBrown 1738381 ccpsObserver
asked in Assets
Random Deprovision

IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid.  Has anyone else experienced this?

738
Kathryn Carter
6 month ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Assets
Can I bulk print asset labels?

I need to add labels to several new Chromebooks. Can I print multiple labels at once?

5613
Kathryn Carter
6 month ago
M
MMaine 977a37a avsdObserver
asked in Assets
"Exchange" asset button in a ticket not what I think it is?

I’m am starting to think I’ve been using this feature incorrectly and would appreciate some input.   When a ticket is created, say a chromebook has a broken screen, my typical process is to open the ticket, and click the “Exchange” button to the right near the affected asset.   A window pops up,  I scan the barcode of the new chromebook and update the status of the broken one to “broken”.   Thus completing the exchange for the student.   The ticket updates with the exchange as the performed action and I can resolve/close the ticket.    The issue that I am now realizing is that the ticket for the broken screen is not attached/linked to the chromebook that is actually broken.  Its attached to the history of the new device - which is obviously not broken.    Being able to view the ticket history of any device is a huge advantage.   It seems as though any report I run for the end of the year will be wrong and this entire year’s worth of device tickets are probably attached to the wrong dev

1125
Kathryn Carter
6 month ago
A
Participant
akorkishkoParticipant
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

1745
Kathryn Carter
6 month ago
D
DJenkins 1934eeb hobartObserver
asked in Assets
Editing and existing Field Type from 'Text' to 'Select'

I have created a custom field for department and I originally made it as a text field.  After thinking about it I thought that the select option will be better to keep consistency.  However, I do not see a way to edit this parameter.

294
Kathryn Carter
6 month ago
A
AComeau 6009848 ecasdObserver
asked in Assets
Setting due dates for assets?

Is there a way in IIQ to set due dates for assets, automatic fines for overdue tech, etc?We are looking to switch over to IIQ this summer for asset management and circulation. The problem is that I don’t see a way to add a due date for an asset when it’s checked out.For example, we have laptops and chargers to check out for the day when a student forgets theirs, and currently that item will be automatically marked overdue if not returned at the end of the day and a fine will be applied. Another example is class-specific technology, like iPads and Apple Pencils for art classes, which are checked out to the student and then due at the end of the semester when the class is done. Can this be set up in IIQ? 

271
Kathryn Carter
6 month ago
M
Contributor
mfischerContributor
asked in Assets
How long is information in asset timeline history retained?

How long is asset timeline history retained? Is it Indefinitely?  Are there ways to adjust this? (1 year, 2 years, etc..)

302
Kathryn Carter
7 month ago
B
BBrenner 82795ad tkObserver
asked in Assets
Deprovision Reason

Is there a way to remove the ‘Reason’ for deprovisioning a device.  We will be deprovisioning the devices for graduating seniors who want to keep their Chromebooks and would like to skip a couple clicks if we can.

265
Kathryn Carter
7 month ago
J
Participant
jo.cpaParticipant
asked in Assets
Permissions - how to create a Role/Permission that only allows Students Assets readonly

We have “returns specialists” that help with Student asset returns.They are not Agents, and we do not want them to see anything other than the Student assets.How is this accomplished?

487
Kathryn Carter
7 month ago
D
DLand 840f08e nwlsdObserver
asked in Assets
fees at check in

We are looking at the bulk check in and the documentation says that the add fee option must be enabled. Where can I find instructions on how to enable that feature?  I know it must be done by the district admin. I can forward this to him. Thanks

242
Kathryn Carter
7 month ago
D
drose807Observer
asked in Assets
Asset View - Showing Chromebook OS Version

We have had some issues with chromebooks not pulling the latest update via Google Admin Console.  This has caused some issues with some applicationsand testing applications.  I went to try and create an asset view to and add the “OS Version” as a column and found that it is not there.  Is this not an option via IIQ?  I want to confirm with others before making a request to add this as an “Idea”. Our example is that a 4th grade teacher has stated that some students are able to get to a certain program via their chromebook.  Of course I did not receive names so I wanted to see what OS versions are on all 4th grade chromebooks.  I am not seeing this as a field under the applications section.

20319
Kathryn Carter
7 month ago

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