Assets

Is there a way to export asset barcodes for multiple students on one page? 

Hello,Is there a way that IIQ can track the following information for software/online subscriptions?  Name, Vendor, Purchase/renewal cost, purchase date, subscription start date, subscription end date, number of licenses, cost per license and responsible party?  I know I can set up automatic rules to alert on an expiration date, but would like to move all of this info off of my spreadsheets and use IIQ for all inventory, hardware and software.Thanks!

Are there any plans to add a section where after the device is checked in for damage that we can add fees while using the IIQ Mobile app version? I have checked both the iOS and Android version.

(API) How can I do a query and only get back “In Service” assets? I know how to do the query but cannot seem to figure out how to do the filter.

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

I’ve been messing with this for a bit today.  Basically we have our IT staff and 1:1 Building Point of contacts.  The 1:1 poc checks in/out devices and creates tickets for 1:1 issues at the buildings.  I want to make it so if an asset is checked in at the school, it sets the status to “In School Storage”.  I would then like to make it that when an IT worker checks it in, it sets the location to the IT warehouse and then sets the status as “In Storage”.  I could do it if I could make different asset rules based on the role of the person doing the work but it seems when I choose role, it’s the role of the owner of the asset not the person doing the work.  This will be our first collection with IIQ and I’m trying to figure out a good flow as we’ll be collecting 7000+ chromebooks from our Junior HIgh and High Schools.  Anyone have any ideas?

Good morning! I am trying to create a rule that when a device is in a specific OU in Google Admin, it updates the device to “In Storage”. I am able to do this easily. My question is is there any way to make it update when Google Devices syncs overnight? I have the rule set to “On ‘Updated’”, but it does not update after a sync. Do I have to manually update it for that to work?

When I attempt to print asset labels through IIQ, I am unable to get them to print landscape, rendering them functionally unusable.This is a new development, as it worked correctly before the weekend.This is happening to not just me, but everyone in the department who tries to print asset labels.It is not an issue with my settings or the device, as labels print correctly in landscape in every other instance, including other Chrome locations and in the Dymo application. When I choose to Print Asset Label, I am not presented with the option to adjust the orientation of the print job. Even when I choose to “Print using system dialog...” and ensure that landscape is selected, the label still prints incorrectly. As mentioned, this worked correctly just 3 days ago, but now is nonfunctional.  Is this the result of an IIQ update?Any help would be much appreciated.

I would really appreciate a feature where you could check a box perhaps on the check in/out screen and see a the full history of devices checked in/out for the day. As it is, as soon as you navigate away from the check in/out page, the history erases and you can’t see prior check outs for the day. Even a report option where you can see check outs for a given day would be helpful as well. 

We have our teachers checkout/assign chromebooks during preplanning to their students. We have them navigate as follows:My ClassesHRCheck Out Assets When we do this, it doesn’t change the device’s status to ‘In Service’. I would VERY much like to find a way that we could achieve this without having to give the teachers elevated rights. Any thoughts?

Does the API querying have access to Depreciation Information, such as Replacement cost? I get a whole lot of fields back when getting an asset but I do not see Replacement Cost.

Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12

When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is  hidden beneath the View that comes to the top.  But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck. 

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

We are looking for a way to assign only the verity permission to a certain group of District Level Tech.  We do not want them to be able to edit or delete the asset, just verity it.  Can this be done and if so what permissions would need to be set?

I’m looking to clean up my options once I click on Assets.  Right now I have 14 views that list out every time I click.  This makes it so I have to slide/page down to get to the ‘Check In/Out’ option.  This is especially tedious to do on the mobile app.Is there a way to create a folder system for my views so that I can group them and thus shrink the number of views on my top level?

Are there any ways in IncidentIQ to programmatically (or through a report) access files that have been attached to assets? Or to create views that filter assets by whether or not they have files attached to them?We are interested in tracking images of damage, repair document history etc to assets vs tickets, so we can keep a better overview of the history of damage on devices.

We are battling students bypassing our web filtering, when they do this our web filter just reports an IP address instead of a username. I know the IP address is in IncidentIQ and that would tie it to a device thus tying it to a student. Is there anyway to search by IP or MAC address?

Via iiQ and google admin we’ve set up a great workflow to bulk powerwash CBs, has anyone done anything similar with iPads? We are testing intune and iiQ to see if its possible. 

Hello When looking up a asset in IIQ the information for the ethernet mac address is not showing up in the networks details in IIQ. I am wondering how I can resolve this 

How do you handle technology accessories that are issued with a device - ie: power cords, Apple Pencils, hubs or any other accessory without a serial number? Specifically for Staff - retiring/resigning staff that return equipment and say they weren’t issued certain pieces 

We are trying to determine which users/students utilize our loaner devices policy the most so we can identify which users are abusing our loaner policy.Per asset in the timeline tab we are able to see the history of all the changes made to the device including the past owners of the device. However there does not seem to be a way to export the data for multiple devices timelines at once. There also does not seem to be a device history timeline in the user data tabs.We are open to using the API but cannot seem to locate how to export a devices timeline of events.Anybody know how to pull this data? as it seems strangely inaccessible.

Is it possible in the Basic checkout to scan a device and then be able to scan a student barcode without having to use the mouse to click the search or the checkout button? Example Current: Scan Asset tag and the system finds the asset then you mouse over to the search bar and then i can scan the student id and the system finds the student then i can hit tab and enter. Hoping to do: Scan Asset tag and the system finds the asset hit tab or put a tab in the barcode which opens the search for the owner to assign bar and then i can scan the student id and the system finds the student then i can hit tab and enter.

How do I create a subcategory of “not Assigned” so I can double check the accuracy of our inventory at the school level. 

I am trying to set rules up for Intune devices as we are having issues with location mapping. Our devices are not in any groups which causes Incident IQ to set the default location as unassigned. Even if we go through and manually change the locations, the sync will kick it back to unassigned. Currently I am trying to test a rule where if a device’s location is updated, then the rule will assign the correct location. So I manually updated a device’s location and sure enough the rule worked. However, after a sync, Microsoft Intune “updates” the asset and the rule doesn’t work. I figured that since the location field is being “updated” the rule should work. I even changed the rule to work when the location equals unassigned and still doesn’t work.  Am I missing something here? I appreciate any ideas!