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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 472 Topics
  • 2,004 Replies
472 Topics
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DMontero 980f9f3 district279Observer
asked in Assets
Adding additional assets into existing storage units

I have established storage units for assets and would like to add additional assets that have been returned to these established units.  I have yet to find a way to be successful adding assets to existing storage.  How do I successfully add additional assets into an existing storage location?

608
Kathryn Carter
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DLeyden 4909d0d pcaObserver
asked in Assets
My assets tab / Favoriting assets from the Parent/Student role

Hello IncidentIQ team! Our school is currently weighing the pros and cons of giving parents and students direct access to IncidentIQ for ticketing, as we have previously only allowed tickets to be submitted through the guest submission portal, and followed up through email. In investigating a way to grant login access to users while providing the least possible amount of permissions, we have noticed that users can look up other users’ assets through the “Add Favorite” button on the “My assets” navigation bar. Additionally, access through absolute URLs is not restricted either. This is not optimal, as a user with an account and a serial number or asset tag could potentially look up the status, ownership, and email credentials of another user, as well as other information we have synced from our MDMs (network details, last usage data, etc). Ideally, we would like parents and students to only have access to the devices that are directly assigned to them, or to their children to aid with t

1898
svanassche_iiQ2
J
Participant
jo.cpaParticipant
asked in Assets
Who allows Parents to login to iiQ? Security concern?

Curious… do any of you allow Parent to login to iiQ?Are you aware of this security concern?  A Parent can see you entire Asset inventory. 😳 

1054
svanassche_iiQ2
S
SNorton 883c113 cumberlandObserver
asked in Assets
Exporting Agent/User Devices on excel

How do I choose an agent to print and export a report of devices/assets of one user

282
Kathryn Carter
bwilkerson
Contributor
bwilkersonContributor
asked in Assets
Something going on with assets not showing up?

When I click on a user it shows no assets assigned to them.  If I check the asset tag it shows it is asigned though.When working in a ticket and I go to select asset it shows no asetts in the room.IIQ has been very unreliable for the past few weeks. 

16220
Kathryn Carter
D
DAnkney 3834d85 sbacObserver
asked in Assets
List of all devices in a Spare Pool

I would like to run a list of all items in assigned in a spare pool.  I’m not seeing anything in Assets or the Spare Pool manage page.

417
Kathryn Carter
I
iljared98Observer
asked in Assets
Help with Python Script to Retire Devices

Hello,I’m curious if anyone else has extensively touched the IncidentIQ API with Python. I’m looking to automate the retirement of devices by having the script update specific fields for an asset based on a serial number an end-user puts in. However, the documentation is a bit confusing. Would I need to do a Search Assets Query with the user provided serial number, then get the SID of the asset in order to update fields? And where would I go to find the API names of these specific fields, especially for custom additions? I appreciate any clarification on this as the default workflow of clicking through the GUI each time is tedious, especially when dealing with dozens of retired assets.Here are the API docs I was working with: apihub.incidentiq.com/

1633
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K
KRogers 970b53 ccsre1Observer
asked in Assets
Bulk Update Asset Purchase Date and Price

Is there a way to bulk update the purchase date and price on existing assets? We need to update this information on assets that have been previously imported. Any direction would be appreciated! Thank you.

7911
Kathryn Carter
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Assets
Spare Pool Issue Date

We currently use a Spare Pool to manage a set of “loaner” Chromebooks that students can check out if they forget theirs at home. Last year, when we checked out a loaner Chromebook we would simply scan the barcode into the “Check-in/Check-out” tool and it would show the date in the “Spare Pool: Issue Date” column. Since this school year started I do not have that functionality any more. It checks the device out to the student but does not enter anything in the date field. Has anyone else noticed this change and was this intentional?  

689
Hannah Bailey
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SPenland 4671c29 gilmerObserver
asked in Assets
API or somehow to query data from program

I have stored some information in iiQ Assets that is used quite often. Would it be possible to use some sort of API to query information using a field and getting back just a few fields? I’d like to maybe do this in C#.NET or really any programming language is fine… Mainly just to speed up how quickly I can get just an item or two, instead of going through the rather robust search offered in iiQ Assets. If this is not possible, please let me know - if it is possible, let me know even more :)

2068
Kathryn Carter
A
AVillar 593279b teaneckObserver
asked in Assets
Bulk un assign devices

Is there a way to bulk un assign devices from users? 

763
A
A
Albany MiddleObserver
asked in Assets
Failing verification

I scan my assets into a list and I click the bulk options and verify the entire list all at one time, but it is marking all the assets as “Failed” even though I am selecting “Verified/Correct.” Is anyone else having this problem? It just started happening in the last few weeks. 

301
Hannah Bailey
J
JRath 5772cd6 splendoraObserver
asked in Assets
using bulk update to verify an asset auto fails the asset

so I’m trying to run an audit at one of our campuses and normally we can bulk scan using the rapid scan feature and verify the assets and update them that way. but now even though I select verify the system fails the item 

281
Hannah Bailey
mmickey
Contributor
mmickeyContributor
posted in Assets
Mobile App does not show scan barcode everywhere

We’ve noticed that the IIQ mobile App only seems to show the scan barcode via camera in the check in/out section, and not in the search asset section. This is on iPadOS 15 and Android 13 that I have observed. Is this an issue, or was there a change in the availability of the barcode scanner functionality?

12813
Hannah Bailey
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JanellObserver
asked in Assets
Import Assets

Hello,I am using the Import Assets feature to update asset information. When I upload the spreadsheet one column is not uploading properly. It is reading it as  M/d/yyyy h:mm rather than the information that is in the column. I have had this happen several times so I am wondering what I can do to fix this problem. I have changed the format, re-uploaded, created complete new sheets to upload. Sometimes it fixes the problem and other times not. Do you have any suggestions?Thanks,Janell

4047
Kathryn Carter
A
AAllred 16080dc aapsObserver
asked in Assets
Filter for Assets with more than 1 open ticket

I’m wondering if there is a way to filter assets based on how many currently open tickets they have?  I would like to see any assets with more than 1 open ticket so I can combine them when needed.  

304
Kathryn Carter
C
CWebb 26028aa lawtonpsObserver
asked in Assets
Removal of Verification Date.

Is there a way to remove the Verification date on an Asset?

333
Kathryn Carter
C
Contributor
Carina Burns RandolphContributor
posted in Assets
JAMF Pro Settings - push back username and email from IIQ

Hello all,I’ve been trying to get our JAMF integration setup so that we can have the benefit of assigned devices but are having problems with “unassigning” them.At first we thought we could remove the username within JAMF and the devices would drop from their assigned users - especially as we have ticked the option within general settings to:Unassign owner if primary user is blank:Remove existing owner in iiQ for assets that have an empty primary user in jamfThis works for iPads but doesn’t work for MacBooks.  According to an email from support, the JAMF location:email_address field needs to be blank as well to unassign the asset.Since it’d be easier to make all the changes in IIQ to remove the user from the device and have that push to JAMF, we starting testing on how to accomplish this.location:email_address is hardcoded to map to User email one way from JAMF to IIQ.  If indeed we have to wipe that field in order to remove assignment, then the only way I can see to do this is to set

45011
Hannah Bailey
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Assets
Spare Pool issues?

We’ve been trying to add assets to a spare pool which we’ve successfully done in the past. Now we click “Add Asset”, type in the asset tag number and select the asset at which point the screen appears to reload but the asset is not present in the pool. Is anyone else having issues with this? 

15011
Kathryn Carter
R
RVega 597e43e susd30Observer
asked in Assets
Syncing Issues

Hello, we are having an issue with syncing from Incident iiQ to Google Admin. If we move a Chromebook cart into a testing bucket in Google Admin. The following day Incident iiQ somehow will move Cart back to the original bucket in Google Admin. We needed to turn off Sync in Incident iiQ. Even if we move cart out of the room number in Incident iiQ it will revert back to the original bucket in Google. This will cause an issue when students will be testing and need to move Chromebooks to testing.

1137
Kathryn Carter
G
Gavin RobinsonObserver
asked in Assets
Initiate Audit Verification?

Is there a way to force an automatic audit verification cycle? My issue is that there are times when I’m asked to pull a report & everything is listed as “Pending”. I can’t really pull the most recent status pre-Pending. Can I?

434
Kathryn Carter
M
MReccoppa 1477925 sayrevilleObserver
posted in Assets
Assets missing from user's page

It looks like assets assigned to users aren’t showing up in the user’s profile page.  I noticed this today (Monday, 09/16/2024), however some of my staff told me they noticed it last week with a few people.

6111
Kathryn Carter
C
ClasineObserver
asked in Assets
Permanently delete a duplicate asset

We have iPads that were inadvertently imported twice as assets. We have deleted one of the listings but the deleted asset is restored because the iPad is tied to Jamf. Is there a way to permanently delete a duplicate asset to eliminate this problem.  

665
Kathryn Carter
A
AAllred 16080dc aapsObserver
asked in Assets
Google Status Update - Disable Button putting Devices to Missing, Re-Enable setting devices to In-Serivce

So this is a bit Tricky.  I currently have rules setup in IIQ to Enable a device in Google if the status is set to In-Service or In-Storage, and to Disable a device if set to Lost, Stole, or Missing. I also need IIQ device status set to Missing when a device is set to disabled (button pressed), and to “In Service” if the Re-Enable Device button is pressed. I set up the rule “When Updated” When “Google Status = Disabled” set Status to “Missing”When I press “Disable Device”, it stays “In Service”.  From this point, if I press “Enable Device” the device re-enables but then the IIQ Status goes to Missing.  It’s almost as if it’s doing this reverse and I’m unsure of how to set this without messing stuff up. I’m disabling all other rules before hand to make sure that nothing else is triggering this.  Any Help or insight would be greatly appreciated!

646
A
A
AAlongi 63c18d wvcsdObserver
asked in Assets
Move device to specific OU when unassigning it?

Hello,I was wondering if it is possible to set up a rule so that when a device is unassigned, its Google OU is moved to a different one. Thank you!

642
JustinRaynor_iiQ

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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