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  • 379 Topics
  • 1,577 Replies
379 Topics
C
cherObserver
asked in Assets
Can't see all my devices when I great an asset group

I like to create asset groups so I can have a quick look on how many devices I have and where they are. I just did another group and I know I have 88 devices, but only 2 shows up. I don’t know how to fix this so I can see all 88 devices? thanks, cheryl 

6210
Kathryn Carter
7 month ago
J
JMims 6331bd6 shakerObserver
posted in Assets
Sources for pre-printed Asset Tag labels?

Hello,We prefer to use pre-printed asset tag labels, rather than printing tags from IIQ as needed.   Unfortunately our previous source of these labels is no longer an option, and we’re in need of a large quantity of labels for a Chromebook refresh.Do any other districts purchase rolls of pre-printed labels with a tag number and barcode that would be willing to share their source?   We’re looking for alternative options that would work well for scanning new assets into IIQ.Thank you!

1238
Kathryn Carter
7 month ago
spsalexs
Contributor
spsalexsContributor
asked in Assets
Run a rule if a field is blank

Is there a way to run a rule if a text field such as the Google Apps annotated location field is blank? I didn’t see anything but maybe I am missing something?

374
Kathryn Carter
7 month ago
P
philacObserver
posted in Assets
Original Device Owner Report for Replacement Cycle

I use a custom EOL (End of Life) field to track our replacement cycle. I have realized that I need to use a generic date such as 6/30/2024 so users do not put in tickets to have a device replaced the date is is listed as expiring (we used the purchase date + the number of lifecycle months to calculate the EOL). As devices break and are replaced and put back into service, I need to document the original owner of a device class so I can slate them for a replacement device. A report would be nice, any other ideas?

283
Kathryn Carter
7 month ago
sbattis
Contributor
sbattisContributor
asked in Assets
Alternate asset tag format/size?

The built-in asset tag format works fine for physically larger devices (monitors, laptops, printers, etc.). However, I have come up against a number of devices where having the asset tag really improves our life, but the device itself is small.For example: the remotes that go with our hybrid classroom cameras. The asset tag lets us easily see which remote is paired with which camera. (And re-pairing them is a pain in the tuchus.) But… the standard size asset tag is just too big for the remote. Last spring I had an arts-and-crafts afternoon, having printed out 75% scale labels and then cutting them down.I have a handful of AV equipment that similarly lacks a large enough surface for a standard tag.Anyone have a good trick for printing _readable_, smaller asset tags? An approach for adding a second asset tag format to IIQ to print as an alternate in this situation?

2914
Kathryn Carter
7 month ago
R
RWilkerson 907f98a butlertechObserver
asked in Assets
Model Categories showing even when not available in the product

As we have been working through importing our assets, when we get to choosing the model category, we are noticing that categories are showing up even though they are not available. We are not using a bunch of the categories and they are not turned on for either ticketing or facilities, yet it is still showing up as an option on the imports. Has anyone found a way to hide these so end users cannot choose them? An example is the Appliances from the IIQ catalog, there is a red x for both ticketing and facilities, yet when they do an import, they show as an option when doing a mapping.  This is causing things to be put in the wrong category.  

424
Kathryn Carter
7 month ago
D
DGates 590ba58 csdObserver
asked in Assets
Keeping track of asset moves (New to IIQ)

Good morning, I am a new System Administrator to a district that uses IncidentIQ.  I have been tasked with finding a way to automate our asset location changes.  Our current system involves the following:Tech moves a device from Site A to Site B Tech fills out a Google form that documents the move from A to B Finance gets the form and then makes the change on their endWe would like to eliminate the middle step of the Techs having to fill out a Google Form.  If possible, we would like to implement some way in tickets of forcing a Tech to answer a question if a device was moved or not.  If the device was moved, it is to be documented some way in IncidentIQ.  I would then like to schedule a report to be ran at the beginning of the month that would send a list of all assets that moved locations that month to the Finance person’s email.Is this possible in some way?  Thanks for your time.

2679
MSanchez 900a492 polkschoolsfl
7 month ago
Layla Stone
Layla Stone
published in Assets
FAQ - Can you control what Popular Device Categories users see in Ticketing?

Yes! You can allow users to find and select common model categories based on their role during the ticket submission. From the Model Categories tab, select the categories and then Set Priority. From here you are able to set the visibility based on roles.   For more information, please see our Knowledge Base Guide:   

690
Layla Stone
7 month ago
A
AHollon 7301637 asdk12Observer
asked in Assets
Bluetooth scanners and Rapid Scan

Hello, We have scanners capable of bluetooth, when connected with default settings they only scan partial numbers, if we slow down the transfer rate of the bluetooth signal, it will read the full barcode, however this does not trigger Rapid Scan.Is there a way to manually trigger Rapid Scan? We looked into the Scanner setting in IIQ, however do not understand what those settings are actually adjusting. 

1975
A
7 month ago
J
JSanders 397a803 rbbschoolsObserver
asked in Assets
Deprovisioned devices unlinking from ticket

When I send a Chromebook to Dell for repair, they automatically deprovision the device, causing the asset/device to unlink from the iiQ ticket after syncing with our Google Admin Console. Is there a way to prevent assets from unlinking to tickets during repair, regardless of their status in Google Admin? 

526
Kathryn Carter
7 month ago
DRumpf 570102a apsb
DRumpf 570102a apsbObserver
posted in Assets
SCCM IIQ Best Practice?

We are using SCCM for Windows Asset Integrations and occasionally run across issues where the device is completely gone from SCCM - we verify this by resource id, but we sometimes we see where when the device is renamed, it fails to update the asset with the new name stating that its still in use. Is there some soft of best practices that some have seen that will allow the devices to update. We hesitate on using the delete assets option for fear that it wont merge and just create a duplicate so we wouldn’t be able to check the real history without pulling up more than one device. Any input would be appreciated.

995
Kathryn Carter
7 month ago
P
PThornhill 297ebe1 denisonisdObserver
asked in Assets
end users unable to search by asset #

Is anyone else having this problem?  I’ve had a ticket open for some time and they cannot seem to solve it, but our end users are unable to search by asset number from “Search” feature on the dashboard, when they are putting in a ticket, or  when creating a quick ticket for a device.  The only time it works is when they are adding a favorite.  As an Admin, I have never had an issue with this, but when I began preparing a class to teach staff, I came across this issue.  Every user (Not an admin) that I tested, regardless of browser of device type have had this issue. Anyone else? 

645
P
7 month ago
J
JBarrett 943750d scschoolsObserver
asked in Assets
Alerts for Lost Devices and Inactive Devices

Not sure if it exists but I’m looking for two things. One is that we have a lot of Chromebooks and siblings from other buildings love to mix up their devices and only after months have passed and a device needs to be serviced do we have to untangle the mess. Also somehow a student has lost their device but somehow this has gone unnoticed for months. Eternal loaners? If this can’t be done I’ll do a feature request.1. I want to be notified (Email/Report) if a user signs into a Chromebook they are not assigned to after X times (Ex. 3 times) Also exclude loaner pools.2. I want to be notified if an assigned device has not had its user sign in after X time (Ex. 2 weeks) Why haven’t you used your Chromebook?

1289
A
8 month ago
B
bingbillObserver
posted in Assets
New Search has issues

Since the new search was implemented, many of us are finding searching for assets produces 0 results, even though the asset is in there. We have to go to Asset Explorer, and search from there, then we find it. Also, this issue is very intermittent. One asset several of us couldn’t find yesterday works today. Is anyone else having this issue?

363
Kathryn Carter
8 month ago
B
brandon.reynoldsObserver
asked in Assets
2D Asset Mapping

I saw the webinar that mentioned 2D Asset Mapping, I’ve looked into it because it would be amazing for asset tracking, however it says it’s only available for facilities, I  need 2D Asset Mapping for our technology assets, how/when can we get this

391
Kathryn Carter
8 month ago
C
CTeetsel 4376814 fultoncsdObserver
asked in Assets
Location Mapping Location Name Dropdown

In Google Console, I have Location set to School and Room number.  When the sync runs with IncidentIQ, it does not always put a Location in Incident IQ.  The reason is because some of the locations in Google console are not mapped in IncidentIQ.  When I go to map the location (under Google Devices/Location Mappings/Custom Mapping) - the location name from Google console does not appear in the Dropdown list.  How do I add it?

1211
Kathryn Carter
8 month ago
G
Greg TObserver
asked in Assets
Create a rule action to Device Wipe an asset.

Hello, we are able to integrate Intune and the Google suite into IQ. When creating a new asset rule, I don’t see a way to create where after a device is checked in due to damage that it also device wipe via Google or Intune.

481
Kathryn Carter
8 month ago
G
GFranseth 400b11b butlertechObserver
posted in Assets
See models without issues

We are finding that occasionally models get created and assets for that model added. But the models are not assigned to a model category such that they have issues assigned to them. This means when someone starts with that asset and creates a ticket they end up at a dead end because there is no issue in order to move the ticket forward.I suppose this could be solved by not allowing moving forward without assigning issues. Or if there was a way to get to a view that showed models without issues, we could police it ourselves. Or there is something else obvious we are missing.I agree people should not create this situation to begin with, but when someone forgets it won’t resurface until someone attempts to submit a ticket and notifies the IT Department. Open to advice or suggestions.

211
Kathryn Carter
8 month ago
M
Contributor
mfischerContributor
posted in Assets
Syncing Google Chrome ZTE Devices that are in a Pre-Provisioned State

This is our first summer rolling out ZTE (zero-touch enrollment) devices, which have significantly shortened the amount of time we spend on deploying the devices.When we receive the shipment, they are already listed in our Admin Console with a “pre-provisioned” status. I just noticed that this status is not an option to sync over under the General Settings of the Google Devices Sync.I'm assuming that if we sync over all deprovisioned devices, they will come over, but that may also bring over unwanted retired devices from our past. (This has not been tested)I believe that the pre-provisioned status should fall under the “Active” state in IIQ. I can see the potential for us to assign and physically hand over a device to a student in a pre-provisioned state because all they really need to do is connect it to the WIFI, and it will automatically enroll within seconds. Thoughts? 

14611
Kathryn Carter
8 month ago
M
Contributor
mrodriguezContributor
posted in Assets
Asset status

Is there a way to set up something when an asset is changed to a specific status the user assigned will get an automated fee/fine? In example if a student reported a device missing and we change the status to “stolen” it would give the student profile a fee on their profile for the device automatically.

561
Kathryn Carter
8 month ago
C
CHess 274d2c ccpsObserver
asked in Assets
Audit Verification Status

Why does my Audit Verification Status show "Not Currently Covered by an Asset audit policy”  I just imported projectors and they show on the audit sheet. The other devices show “Pending Not Yet Verified”

1165
Kathryn Carter
8 month ago
B
BWeise 9707922 romeObserver
asked in Assets
Google status bulk push

I have a bulk amount of assets that have had the IIQ status changed to disabled but it has not disabled them in google admin to disable them in admin I am having to go to each asset and press disable under the Google Device Data Device Actions is there a way to push this data to google admin in a bulk order changing the satus to disable in IIQ did not disable them in Google admin. 

252
Kathryn Carter
8 month ago
C
CRoth 77076eb olsdObserver
asked in Assets
Deleted Assets

When an asset is deleted does it stay in the deleted assets or does it get removed after so much time? Are the items permenantly there or do they go away after a set number of days? Thanks!

1245
Kathryn Carter
8 month ago
L
LSmith 3476410 mymecObserver
asked in Assets
Creating a report or view with asset tag to display serial numbers

Is there a way to create a report where I enter 150 asset tags and it will print the serial numbers for these asset tags in a spreadsheet?  

833
Kathryn Carter
9 month ago
Belcher.shane
Participant
Belcher.shaneParticipant
asked in Assets
Device Deletion

Hello Everyone, I hope you are doing well.  I am working on cleaning up my database and am trying to wrap my head around the retirement/deletion process within Incident.  I wanted to see if I would lose data from my history if I deleted an item, so I set it to retired and then deleted it about 2 weeks ago.  Now, if I go into the item it gives me a banner that says it was deleted, but it will not show up under deleted items.  Is this the way it is supposed to work? I was hoping it would disappear from within the primary database, and only be visible within the deleted items area, while maintaining the history within my user’s timeline.   If I could get some advice on how this is supposed to work I would greatly appreciate it.  

321
Kathryn Carter
9 month ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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