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  • 118 Topics
  • 484 Replies
118 Topics
Jim.Sch
Contributor
Jim.SchContributor
asked in Integrations
Upgrading PowerSchool Plugin from v1 to v2

I have read this article on upgrading from the PS plugin v1 to v2 but it is pretty vague and uses quite a few non-definite pronouns.  Whatever, it happens. Is there better documentation on this process anywhere?

2321
Hannah Bailey
jwalstra
jwalstraObserver
asked in Integrations
PowerSchool Integration - User Locations

In PowerSchool a user can be associated with multiple buildings as a teacher or as a staff member. We’re trying to figure out how a single location value is selected and sent to IIQ for a given user, particularly a user may be assigned to multiple buildings. What table(s) and field(s) from PowerSchool are used to set the location? Is it possible to select a different table/field or have different options for a staff user than a teacher user?We have received feedback from users that the building they are under in IIQ is outdated or incorrect. We would like to understand how the incorrect info is getting transferred as opposed to setting corrective overrides.Just this week I noticed that my own account switched buildings and I have no idea why. As a district IT administrator my own PowerSchool user table account has a homeschoolid of the district ofiice. I also have teachers table records associated with each of the other buildings in the district, some as staff and some as teacher. Addi

2848
Kathryn Carter
M
MSchuckert 927f0a5 holmdel
asked in Integrations
Sync Incident IQ Calendar to Blank Google Calendar

Looking for a good work flow that would help us sync our current Calendar in IIQ to a new Blank Google Calendar. Currently we seem to be hung up because we can’t map Locations to our Google Calendar because there are no existing Events or locations to map to. Is there an easy way to sort of populate our entire IIQ Calendar to a new Blank Google Calendar and then continue to sync from there?

1526
Kathryn Carter
M
MMueller 101a19 emsd37Observer
asked in Integrations
LocknCharge

I’m trying to use the “New Device” workflow but when I manually open up a bay using my admin credentials, IQ thinks the device was already picked up.  Is this normal?  My process is after i create a ticket and assign a bay for a new student, I go to the bay and put in the charger.  Should I just do that before I assign them a bay?

611
Kathryn Carter
R
RKupfer 4270da5 d83Observer
asked in Integrations
Integrating photos from iPhone into a ticket

I have been using Incidient IQ now for a little over a year on a PC, now I have been given an iPhone 13 to use and was told that I can send pictures from the iPhone into a ticket to document device damage.  Is there any documentation that shows how to do this, or hopefully a user guide that describes all functions of the Mobile App?

792
R
D
dduffyObserver
posted in Integrations
Parent/Guardian Accounts imported from SIS

As the ability to import parents/guardians from SIS and create accounts from those records, we were wondering what the potential benefits and ramifications are if we were to turn this option on.

3717
Kathryn Carter
B
Participant
bbeaudetteParticipant
asked in Integrations
How does IIQ manage Google devices in the root OU?

I sync devices into IIQ with the Google Devices app. I have devices in the root OU in Google. The root OU is sometimes referenced by a “/” and sometimes by the domain name (rfschools.com, in my case).Location Mapping:If I wanted to map an IIQ Location to the root OU, how would I write that? / or domain? If I map to the root OU and I have devices not otherwise named in an existing location mapping, do they get inherited by the root OU mapping or would they get the Default Location setting?I’d test this buy I’d need to run full syncs and can only run 2 a day (it throws errors I assume are for too many API calls. I’m not sure).As far as filtering, the root OU is referenced as a “/” and it inherits everything. If I use it in a filter against assets, it does nothing (all assets are shown with/without it). That means nothing for location mapping, but I just wanted to call out the behavior, as I could at least test it.

1035
Kathryn Carter
M
MHAYES 473ca39 aubreyisdObserver
asked in Integrations
How do I change what time the Google SSO sync runs?

The sync runs at 9 something in the mornings. How do I change it to run during the night?

1853
Kathryn Carter
B
BDillingham 803fb64 mabankisdObserver
posted in Integrations
Stream Deck plugin for custom dashboards

has anyone though about using the API to develop a Stream Deck plugin for a “ticket ticker” of sorts? I’ve got a StreamDeck-XL that i use for tons of things at home and i just recently bought the smaller one for my PC at the office and had a hairbrained idea of having a ticket dashboard profile that would show the number of tickets for each of our locations on the various buttons. i’m curious to see if anyone else has a similar idea

1116
Kathryn Carter
J
jmerwinObserver
asked in Integrations
Import Fees

Is there any easier way to add item types to fee tracker. Can we get an importer please, or is there api access to add fees

1392
M
Participant
J
Participant
jo.cpaParticipant
asked in Integrations
LocknCharge location details - include address/map link at a campus

Hello, There is reference made to the Location Details being configurable.But, we see no method to be able to add any more information.We have a Location that has several areas.  How should we provide that information to Parents to be able to find the LocknCharge?  The email doesn’t provide any details.  

331
EStapf_iiQ
J
JranObserver
asked in Integrations
Devices recently used by:

Is there currently an option to have SCCM devices recently used linked to a users profile

683
Kathryn Carter
D
dansbyzachary
asked in Integrations
Adjusting Part Quantity On Hand via API?

I use Powershell for updating device locations, rooms, etc. However, when I try to update the quantity on hand of a part, it does not reflect the changes on the site. If I do a Get to pull information on a part, the quantity on hand is updated, though. So I know the changes are occurring successfully. I’ve tried updating the modified date too but it doesn’t fix the problem.  Does the API doc need updated for this to work?

11
Kathryn Carter
E
ElReidoBanditoObserver
asked in Integrations
Map user location from Mosyle as asset location in iiQ

We’re attempting to automate the location settings for an asset based of the assigned user in Mosyle.  The sync works as expected for the user.  If you assign an asset to a user in Mosyle the changes are reflected in iiQ but the location doesn’t change.  I thought it would be under custom mapping and set that up (see the picture) but that doesn’t seem to change anything at all.  Has anyone else accomplished this? p.s. Bonus points if the location is cleared in iiQ when the asset is unassigned from a user in Mosyle!  

1053
Kathryn Carter
bclark
Mentor
bclarkMentor
posted in Integrations
Possible API Bug report with /assets/{AssetId}

I say possible because maybe this is working as intended. I was doing some experimenting with updating a custom field via the API with the /assets/{AssetId} endpoint. Initially when running it I got this message back:  "Errors": [ { "Message": "Asset tag is required" }, { "Message": "Model is required" } ] Adding the Asset Tag and Model ID seemed to resolve both issues. I was also able to update both Notes and a Custom Field (experimenting with how I want to store a bit of info). However, I did NOT expect it to remove the Owner, location, or serial number from the asset. In the grand scheme of things I'll already have that information from earlier in my script I'm working on, so not a huge deal. But it's certainly not what I thought would happen. I would have anticipated only the fields I was referencing to be updated.

1414
Kathryn Carter
Shayne Ramirez
Shayne RamirezObserver
asked in Integrations
Use Filewave Data Instead of Google Data

Hello! We are currently creating audit policies using Google data for automatic verification in our Chromebooks. However, we would like to expand this to include our other devices, such as Windows and Mac. Specifically, we want to know how to use Filewave data for auto verifications.Currently, we only see the option to use Google Devices. Is there a setting that needs to be turned on in order to see the option for Filewave? Thank you. 

1457
Hannah Bailey
D
DAdmin 9806f81 isd623Observer
asked in Integrations
RapidIdentity Intergration

Having a little trouble with getting the user mapping straight. When we try to login we get “No attribute values could be mapped from the SAML response”. Any ideas would be appreciated.

1643
Kathryn Carter
J
JWhite 5777367 sau39Observer
asked in Integrations
PowerSchool Add Rooms to Users

Based on the “PowerSchool SIS - Configuring Settings” guide, we should be able to associate Rooms with users. Unfortunately when we try to configure the App, that option does not exist. Is this a change to the app that isn’t reflected in the Guide, or is there some other issue?

1535
Kathryn Carter
M
mzieglerObserver
asked in Integrations
Ticket Status Triggering Actions with Integrations

Is there a way to set up a ticket status that would trigger an action when set. For example a status like “1st Violation” - Then it would disable the device (using the Intune integration). Even better yet, allow us to schedule an action to re-enable the device x days later or even create a re-enablement ticket.

1593
SMillsTVSD
Participant
aboyd
aboydObserver
asked in Integrations
Remote Assistance Integrations- What is Reccomended?

We have been using IIQ for help desk management and have separate remote assistance software. We have used TeamViewer in the past and are currently using Dameware. We would like to utilize remote software from within the ticket itself and would love any recommendations for currently available integrations with IIQ. 

1379
Kathryn Carter
C
Contributor
cris.wardContributor
asked in Integrations
Fee Tracker Filter View Balance Breakdown

I was looking into Fee Tracker a bit and wanted to know if there was a view that showed what the fees were for. Such as which parts, the breakdown cost of the parts, and the total. I am currently able to see a total fee but nothing else. I also wanted to know if it were possible to export a breakdown along with bulk import refunds or cancelations. 

1343
Kathryn Carter
J
JMaier 980539d uofdjesuitObserver
asked in Integrations
Blackbaud K-12 One Roster OAuth

Hello,We are working on connecting our Blackbaud K-12 SIS. Wondering if anyone else is using that connection. We need help determining what url to use. 

2893
Hannah Bailey
M
MMorris 407ff1d belprecityObserver
asked in Integrations
Allow teacher to disable student Chromebook

So we have launched our instance of IncidentIQ and we had a teacher ask a question about the ability for a teacher to disable a Chromebook via IncidentIQ. Our system that we are migrating from, we gave teachers the ability to disable a student Chromebook if there was an issue in their classroom. I looked at our permissions and gave faculty the enable and disable right, but I think I am missing something else somewhere because as a teacher I can’t find an option to do that. I’m trying not to give teachers rights that they don’t need, but I’m thinking this is a matter of trying to drive a tack with a large sledgehammer.

1022
Kathryn Carter
M
MPaul 613d8ae canbyObserver
asked in Integrations
API for Kaseya

Though I didn’t see it included in the API list, I was wondering if there is an API for Kaseya. If not does anyone know if this is in the works? Thanks!

321
Kathryn Carter
C
CMyersObserver
posted in Integrations
Self-Checkout Spare Device Cart

Hello everyone,As we look at summer projects for our IT Department I was wondering if anyone has found a way to enable students to self-checkout from a common device cart?We are a 1:1 district but our Middle Schoolers have a habit of leaving devices at home. It would be nice to have a cart full of computers that a student can walk up to, scan their ID and the Asset Tag of a device, and then walk away with a spare checked out to them. We do have Rollout Scout for our district, but I can’t think of a way to set up a kiosk mode with that or any of the other check-in/out options in IIQ. Maybe having a service account with only device assignment permissions set up on a Chromebook on the cart? We have a barcode scanner that could be mounted to it and configured as always on.I would shy away from any non-digital options since they can’t be well managed and are prone to worse errors than digital scanning methods (trust me on this one). I’m not looking for a paid option since this would be a sm

1985
M
Contributor

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