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Integrations

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  • 95 Topics
  • 399 Replies
95 Topics
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MPaul 613d8ae canbyObserver
asked in Integrations
API for Kaseya

Though I didn’t see it included in the API list, I was wondering if there is an API for Kaseya. If not does anyone know if this is in the works? Thanks!

231
Kathryn Carter
2 years ago
C
CMyersObserver
posted in Integrations
Self-Checkout Spare Device Cart

Hello everyone,As we look at summer projects for our IT Department I was wondering if anyone has found a way to enable students to self-checkout from a common device cart?We are a 1:1 district but our Middle Schoolers have a habit of leaving devices at home. It would be nice to have a cart full of computers that a student can walk up to, scan their ID and the Asset Tag of a device, and then walk away with a spare checked out to them. We do have Rollout Scout for our district, but I can’t think of a way to set up a kiosk mode with that or any of the other check-in/out options in IIQ. Maybe having a service account with only device assignment permissions set up on a Chromebook on the cart? We have a barcode scanner that could be mounted to it and configured as always on.I would shy away from any non-digital options since they can’t be well managed and are prone to worse errors than digital scanning methods (trust me on this one). I’m not looking for a paid option since this would be a sm

1535
M
Contributor
2 years ago
B
bushwhackObserver
asked in Integrations
CloudReady / Google Flex Device Status Writeback (for Enable/Disable)

Hello,We love the Google device integration that exists with IIQ that allows us to disable / enable a Chromebook from within the platform. Likewise, I love the new rule engine feature that allwos me to automatically disable a Chromebook the second I change it’s status from In Service to Missing or Stolen. This allwos bulk disabling of devices vs manually clicking the button for each device. Anyhow, we have a small fleet of old Windows devices that we just converted to CloudReady/Google Flex devices. Basically they now primarily function as a Chromebook and appear in Google Admin but we do not have the ability to disable / enable them or get any of the data passback in IIQ like they were a “true” Chromebook. Does anyone know what fields need to be updated in order to get this syncing? Is it possible? 

23512
B
2 years ago
D
DBoswell 10c972 leanderisdObserver
asked in Integrations
Intune app integration account

Is there a way to confirm what account is being used in the Intune integration app? I see the ‘reset’ button which looks like it triggers a re-authentication.

743
D
2 years ago
N
Nathaniel GidonObserver
posted in Integrations
Microsoft Teams w/ IIQ

We use Microsoft Teams here- Wondering if theres a way to create a ticket from teams. Often time people bypass Teams and just send us a message. I don’t feel like there is a way but curious if anyone has any ideas. 

2104
Kathryn Carter
2 years ago
C
Contributor
Carina Burns RandolphContributor
asked in Integrations
Google Device Integration - assigning No Access owners?

Within the Google Devices integration app, we have the following params set:It looks to me that IIQ is assigning No Access users as device owners since it is able to match a username.   I’m seeing users that have withdrawn as students being assigned devices...some where the last login date is the previous school year.If this is the default config, I suppose a rule is necessary to remove owners when the owner’s role is “No Access”  ??

733
Hannah Bailey
2 years ago
S
schuylerhObserver
asked in Integrations
SCCM asset status on deleted

Is there a way to have the SCCM asset integrations set asset status to retired or something other than isDeleted when assets are removed from SCCM?

491
Kathryn Carter
2 years ago
D
DBoswell 10c972 leanderisdObserver
asked in Integrations
Intune integration

During the step “need to Authorize Incident IQ with an account in Microsoft Intune that can read and write data in the system to complete the installation process.” The account used, is it just creating an application token for IIQ to use or it it saving the account used during this step for all future interaction between the two products?

1861
Kathryn Carter
2 years ago
Z
Contributor
Zane GrovenContributor
asked in Integrations
SCCM integration

Right now our district is using Azure with IIQ and it working great, but we heard that it causes problems if we also want to integrate SCCM into IIQ as well. We cannot find any documentation on this and my managers and I are unable to remember specifics on why this might be an issue. If anyone has any info on this it would be greatly appreciated, but this is not my main question. My main question right now is that once we get SCCM applied to our IIQ account (assuming no conflicts with Azure) how robust is the auditing capabilities of IIQ using the data provided by SCCM. Our district will be assigning devices this year that will stay with the students for 4 years, with no physical check-in at the schools during the summer or holidays like we normally do. We would want to run an audit that would look at the SCCM data and essentially determine if each student is using the correct device assigned to them and when their last log-on date is. I’ve been unable to find any articles on this spec

4245
I
2 years ago
J
Participant
jo.cpaParticipant
asked in Integrations
Integrate with Clever

Would you please create an integration with Clever?

1261
Hannah Bailey
2 years ago
C
cmooreObserver
asked in Integrations
Sentinel app added

Can the Sentinel app be added to the managed apps so that our district can see the usage of the hotspots with the district.

261
Hannah Bailey
2 years ago
shennessy
shennessyObserver
asked in Integrations
Infinite Campus SIS - suspend for summer?

If we wanted to suspend the sync with Infinite Campus SIS for the summer,  what steps would we need to do?  Or what is recommended?  Leave the sync running realizing there will be a lot of changes based on changes in schedules. 

452
shennessy
2 years ago
T
terisimmonsObserver
asked in Integrations
Room Number on PDF

We print out the tickets as PDFs for our Maintenance guys.  When our employees create a new ticket, they enter their School and Room Number under Location, but when we download the ticket as a PDF only the School shows and not the Room Number.  Can this be updated to print the room, so we don’t have to write it on our tickets?  Thanks!

724
T
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
I'm receiving a "400_Admin_Policy_Enforced" when trying to reauthenticate Google Devices

I am trying to reauthenticate our Google Devices and am receiving the following error message: "400_Admin_Policy_Enforced"How do I get around this error and successfully complete this process?

673
Hannah Bailey
2 years ago
J
JranObserver
asked in Integrations
Devices recently used by:

Is there currently an option to have SCCM devices recently used linked to a users profile

523
Kathryn Carter
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
Can I map certain fields coming from Google Devices to default asset fields in Incident IQ?

I have asset data coming in from Google Devices and would like to control the mapping. Can you explain how to do this?

1621
JAdkins_iiQ
2 years ago
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Integrations
Can I deprovision and disable devices in iiQ with Google Devices integration?

Want to have a fast way to disable or deprovision assets in iiQ and it write back to our google integration. Is this possible?

2221
Instructor_Ivan_Quigley
2 years ago
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Integrations
Why are asset tags not updating during syncs?

Currently asset tags are not updating with our nightly sync. 

1771
Instructor_Ivan_Quigley
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Can I pull room information from Google Devices into Incident IQ?

Our district would really like to pull in the room information from Google Devices. Is this possible?

751
Hannah Bailey
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Why does my app require a default location?

The app is only used online, so why do we need to set a default location?

371
Hannah Bailey
2 years ago
Reesa Azar
Reesa AzarCommunity Manager
asked in Integrations
How do assets get created during syncs?

How do assets get created during syncs?

431
Deborah Prosser
2 years ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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