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Integrations

Find FAQ's, discussions, and best practices using Integrations

  • 92 Topics
  • 376 Replies
92 Topics
D
DBoswell 10c972 leanderisdObserver
asked in Integrations
Intune app integration account

Is there a way to confirm what account is being used in the Intune integration app? I see the ‘reset’ button which looks like it triggers a re-authentication.

693
D
1 year ago
N
Nathaniel GidonObserver
posted in Integrations
Microsoft Teams w/ IIQ

We use Microsoft Teams here- Wondering if theres a way to create a ticket from teams. Often time people bypass Teams and just send us a message. I don’t feel like there is a way but curious if anyone has any ideas. 

1924
Kathryn Carter
2 years ago
C
Contributor
Carina Burns RandolphContributor
asked in Integrations
Google Device Integration - assigning No Access owners?

Within the Google Devices integration app, we have the following params set:It looks to me that IIQ is assigning No Access users as device owners since it is able to match a username.   I’m seeing users that have withdrawn as students being assigned devices...some where the last login date is the previous school year.If this is the default config, I suppose a rule is necessary to remove owners when the owner’s role is “No Access”  ??

713
Hannah Bailey
2 years ago
S
schuylerhObserver
asked in Integrations
SCCM asset status on deleted

Is there a way to have the SCCM asset integrations set asset status to retired or something other than isDeleted when assets are removed from SCCM?

481
Kathryn Carter
2 years ago
D
DBoswell 10c972 leanderisdObserver
asked in Integrations
Intune integration

During the step “need to Authorize Incident IQ with an account in Microsoft Intune that can read and write data in the system to complete the installation process.” The account used, is it just creating an application token for IIQ to use or it it saving the account used during this step for all future interaction between the two products?

1771
Kathryn Carter
2 years ago
Z
Contributor
Zane GrovenContributor
asked in Integrations
SCCM integration

Right now our district is using Azure with IIQ and it working great, but we heard that it causes problems if we also want to integrate SCCM into IIQ as well. We cannot find any documentation on this and my managers and I are unable to remember specifics on why this might be an issue. If anyone has any info on this it would be greatly appreciated, but this is not my main question. My main question right now is that once we get SCCM applied to our IIQ account (assuming no conflicts with Azure) how robust is the auditing capabilities of IIQ using the data provided by SCCM. Our district will be assigning devices this year that will stay with the students for 4 years, with no physical check-in at the schools during the summer or holidays like we normally do. We would want to run an audit that would look at the SCCM data and essentially determine if each student is using the correct device assigned to them and when their last log-on date is. I’ve been unable to find any articles on this spec

4025
I
2 years ago
J
Participant
jo.cpaParticipant
asked in Integrations
Integrate with Clever

Would you please create an integration with Clever?

1201
Hannah Bailey
2 years ago
C
cmooreObserver
asked in Integrations
Sentinel app added

Can the Sentinel app be added to the managed apps so that our district can see the usage of the hotspots with the district.

261
Hannah Bailey
2 years ago
shennessy
shennessyObserver
asked in Integrations
Infinite Campus SIS - suspend for summer?

If we wanted to suspend the sync with Infinite Campus SIS for the summer,  what steps would we need to do?  Or what is recommended?  Leave the sync running realizing there will be a lot of changes based on changes in schedules. 

452
shennessy
2 years ago
T
terisimmonsObserver
asked in Integrations
Room Number on PDF

We print out the tickets as PDFs for our Maintenance guys.  When our employees create a new ticket, they enter their School and Room Number under Location, but when we download the ticket as a PDF only the School shows and not the Room Number.  Can this be updated to print the room, so we don’t have to write it on our tickets?  Thanks!

724
T
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
I'm receiving a "400_Admin_Policy_Enforced" when trying to reauthenticate Google Devices

I am trying to reauthenticate our Google Devices and am receiving the following error message: "400_Admin_Policy_Enforced"How do I get around this error and successfully complete this process?

673
Hannah Bailey
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
Can I map certain fields coming from Google Devices to default asset fields in Incident IQ?

I have asset data coming in from Google Devices and would like to control the mapping. Can you explain how to do this?

1561
JAdkins_iiQ
2 years ago
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Integrations
Can I deprovision and disable devices in iiQ with Google Devices integration?

Want to have a fast way to disable or deprovision assets in iiQ and it write back to our google integration. Is this possible?

2201
Instructor_Ivan_Quigley
2 years ago
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Integrations
Why are asset tags not updating during syncs?

Currently asset tags are not updating with our nightly sync. 

1711
Instructor_Ivan_Quigley
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Can I pull room information from Google Devices into Incident IQ?

Our district would really like to pull in the room information from Google Devices. Is this possible?

741
Hannah Bailey
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Why does my app require a default location?

The app is only used online, so why do we need to set a default location?

361
Hannah Bailey
2 years ago
Reesa Azar
Reesa AzarCommunity Manager
asked in Integrations
How do assets get created during syncs?

How do assets get created during syncs?

421
Deborah Prosser
2 years ago

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