Skip to main content

Other

Find FAQ's, discussions, and best practices about topics outside of the main categories

  • 279 Topics
  • 986 Replies
279 Topics
B
BSloan 410dd04 lblesdObserver
posted in Other
Using IIQ for programming changes to software, testing, and implementation

We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)   We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

705
B
K
kbaileyObserver
asked in Other
Print Event Details

We need a way to print an event including details.  We are a school district and our custodial staff needs to receive a printed copy of building events with the details.  Currently, you can print an event but some of the data is just numbers and letters.  We need a way to print the event and tickets including details.  Please.

291
Melissa_iiQ
C
Contributor
CLee 1176405 shakopeeContributor
asked in Other
Yellow Dot?

I noticed and heard from a few other admins that yellow dot has appeared in the web portal. For some it tries to hang out next to Shortcuts, others it moves up and down the ticket menu with no direct correlation.  Navigating away and back makes it disappear for sometime but eventually returns.  

817
EStapf_iiQ
B
BZEUGIN 373b2e8 svilleObserver
asked in Other
Major Filtering Issues

Is anyone else experiencing major filtering issues?  None of the filter options are loading for me for asset, permissions, views.  I just see the spinning circle forever.  I cannot modify views. I cannot change permissions. Anything that relies on a list or filtering is just dead in the water.  

271
T
M
MSchoof 187de5e eacsObserver
asked in Other
Unable to access site

Is anyone else having issues accessing their IncidentIQ instance? We’ve been getting a name resolution error when trying to reach the site for almost 24 hours, but the status page says everything is operational. 

422
Kathryn Carter
M
Contributor
mwhiteContributor
asked in Other
CSS code for wrapping text on new Label Templates

Hello,I am working with the new Label Templates and trying to add CSS code to adjust the size of the fonts. I would also like to add text wrapping for the student’s names.  Currently it wraps the student’s name, but the next line is a little overlapping the first line. I have tried using white-spaceoverflow-wrap: break-wordinline-size: min-contentword-break: break-allhowever I am getting an “un-authorized CSS Attribute” error when I try these. How can I get the student’s name to wrap and make the 2nd line of the wrapping not overlap the first one. I appreciate any and all help.

1393
Kathryn Carter
T
tkazarObserver
asked in Other
EAW Out of Office

Similar to how ticket assignments can be redirected using the out of office function in IIQ Ticketing, can the same be done with an approver for EAW in the Events Module? Does the out of office function already do this?  In other words, our Athletics director is on the approval chain for events at our HS. If he is out of the office, would it be possible for him to setup out of office to redirect those approvals (sent via rules) to someone else? 

303
Kathryn Carter
Gary_KCMO
Participant
Gary_KCMOParticipant
asked in Other
Events Viewing Permissions

Good afternoon all,I swear I knew how to do this before, but’s been a while since I messed with permissions. I need to be able to allow building secretaries to see all the events scheduled in their buildings and not just the ones that they put in.Any help would be greatly appreciated,Have a great day!Gary in KC.

895
Gary_KCMO
Participant
K
KpeersObserver
posted in Other
Add a custom field to a Events ticket filtered by the room selection

Currently the Location filter for Fields in new Events tickets seems to look at the location of the person submitting the  ticket. If an East Campus user books a room in the West Campus their location does not change. For now we can ask them to manually change it but the leads to a significant point of failure for us. The case scenario is we have a location where the users are required to indicate if Security is for the event. We would rather not have this appear on all tickets, just the location that requires it.

332
Kathryn Carter
J
JBauer 693f843 mvaObserver
asked in Other
API - Cannot get email for user under Parent/Guardian role

Hello,I am utilizing the API method listed in this post and it only seems to work when trying to search for email addresses of users under the iiQ Administrator, Student, and Staff roles, but not for those under the Parent/Guardian or Guest roles.I receive exact results when I search for a student or staff member by their email address, but I get random information back when I try with any parent email address that’s listed under the Parent/Guardian or Guest roles. This is also the case if a user does not exist in iiQ.Is there a reason why the parent email address would not be showing up with a user ID even though they exist in IncidentIQ? For additional information about our IncidentIQ set up in case it helps:I have an iiQ Administrator role so this shouldn’t be an issue related to permissions I am able to search for the user in the Global Search on the front end We allow users with the Staff role to sign into IncidentIQ, but users in the Student and Parent/Guardian roles are not allo

1024
J
D
Contributor
dbreaultContributor
asked in Other
Cancelled Event Still Showing on Google Calendar

Is it possible for a cancelled event to be removed from the Google Calendar? When an event gets cancelled, it is still showing on our Google calendar.

442
Kathryn Carter
C
CSariaslani 9001480 colonialObserver
asked in Other
Get user by email/username via API

I’m creating a PowerShell script to update device ownership in IncidentIQ. Looking through the the docs, it looks like I will need some guid values for the UserID, SiteID, LocationID, and RoleID. Is there any api endpoint that would let me search for users based on username/email to get this information? I tried looking through the docs but all user searches seemed to require the userId field which I don’t haveThis is the documentation I am using: https://incidentiq.stoplight.io/docs/v1/607c488c7e218-create-a-asset

1684
J
RRigo 1700634 sageoak
RRigo 1700634 sageoakObserver
asked in Other
Forms: Who, What, Where, When, Why?

Hi all,I'm trying to learn more about Forms in Incident IQ. I’ve looked into the iiQ Academy and other posts in this forum, but I haven’t found a one-stop-shop for everything and anything Forms: how to find them, how to create them, how to enable them, how to utilize them, etc.Specifically, I'm looking for a way to create a Form that someone can easily access via a link, fill out, and then have an automated action triggered once the form is submitted, like automatically creating a ticket using the data from the form submission.I know this is kind of open-ended, but if anyone has experience with this or could point me toward helpful resources or best practices (even other posts from the IIQ forums), that would be great!

1361
DDonaldson_iiQ
G
graeme_godzykObserver
asked in Other
Hiding Parts

Hello,Is there a way to hide parts that are no longer used, ie toner that is no longer used in active printers?  Also, if not, if the part is removed from the list, will the activity stay with the tickets that are linked to them or will that information also be deleted.

151
Kathryn Carter
T
TXiong 5305b7a musdObserver
asked in Other
Import documents

Various departments already have documents we’d like to put on our KB. The documents are in pdf/word/excel format. Is there an easy way to import the documents to be used as a KB article?

161
Kathryn Carter
bclark
Mentor
bclarkMentor
posted in Other
Years ago I requested Ticket Templates for Non-Users. I'd still like this.

My original request is here https://community.incidentiq.com/ideas/make-ticket-templates-available-to-non-agent-roles-449 I know that Quick Tickets is what came out of that request. Today one of our Agents asked me to make her a ticket template and before I did, I asked her to see if Quick Tickets would get her what she needed. I'll be honest, it had been so long since I looked at them I forgot it was lacking 3 key pieces to make them useable for us. To be clear, this is after clicking on one in the dashboard to begin the new ticket process.1. There is no way to select an end user (or On Behalf Of/For)2. There is no way to select a location (or have it update to the end user's location)3. There is no way to select an asset to tie to the ticketShe was also resistant to having them only useable from the dashboard (unless I'm missing something) and not show up under the new tickets options. Which I get. She would have gotten past that part if she could have made her own custom ones for ev

645
J
Specialist
J
Specialist
jclarkSpecialist
asked in Other
AI helper for the Community

Seeing a lot of new ideas/posts that seem familiar, I’ll sometimes go on a chase to find the original - that way it can help answer someone’s question faster. There have been plenty of times also where I have  Cool thought: integrate an AI helper that will suggest posts/ideas that are similar. I know this kind of already exists by searching titles for the same keywords (Related Topics box that pops up when you give your post a Title - see screenshot below). It would be more helpful to go into the posts a bit deeper as you fill out the description to potentially find the same issue/idea you’re about to post and summarize it’s content, urge you to vote, or answer your question preemptively.  I feel like a lot of good ideas don’t end up with enough votes because there are duplicates, and searching before posting can be cumbersome since the Community has grown so much.

191
Kathryn Carter
rgudgen
Contributor
rgudgenContributor
asked in Other
Incident IQ Knowledgebase custom visibility

Hello,Is there a way to set up a custom visibility option for specific agents on my team? Ideally, I’d like to assign a custom role (e.g., Helpdesk) and apply it to specific categories or articles in the IIQ Knowledge Base. This would allow us to control access more effectively.Our team has many process-related resources stored on Google Drive, but we’re working on organizing them while ensuring they aren’t shared with everyone on IIQ.Thank you for your time,Royal Gudgen

652
rgudgen
Contributor
A
Participant
akorkishkoParticipant
asked in Other
Custom Fields from SCCM into Asset View?

I am mapping a computer name (NetBiosName) from SCCM to IIQ, making a new Custom Field (WSD Computer Name). I can use this custom field in making a filter for the views, but I don’t know how to attach it to the default Asset view when looking at a computer. Does anyone have an idea how to map a custom field from an App sync to the asset view?  

13411
J
Specialist
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Other
Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?

I don’t want the weekends to be included in our SLA calculations. Is it possible to exclude them?

4715
Kathryn Carter
ZGarber 4208988 glshelp
ZGarber 4208988 glshelp
asked in Other
Rules Help

We are hoping to create a rule that triggers every X number of times happening. Students are disciplined based on the number of times they have forgotten their Chromebook or have broken so many parts. We are hoping to create a rule that is triggered after we close a ticket a 3rd time, or 5th time, not every single time.

845
Melissa_iiQ
M
Contributor
mwhiteContributor
asked in Other
Can I change the permissions for the Global permissions?

I am just making sure what I believe will happen, will happen. We would like to change the Global Agent Permission to have less permissions.  Therefore, if we make the changes to that Global permission, any user that has the Role of Agent will then get the reduced permissions? Then we can build another permission for “adding” additional permissions to various users? I appreciate the confirmation.

655
Melissa_iiQ
J
Participant
jo.cpaParticipant
asked in Other
How to use API to check in device/asset

Does anybody know the location in the API docs to check in a device/asset via API?

80316
Kathryn Carter
JEnder 160d9cf coloradoacademy
Contributor
JEnder 160d9cf coloradoacademyContributor
asked in Other
"Topics" Page

In the iiQ community, when you go to the Topics page for your account, when looking at the votes counter, it’s black on dark blue. It’s VERY hard to read. Please switch it to white text so it’s a quick and easy number to see. I’m sure we all stare at screens enough. Please help us to not strain our eyes further! 😁 

141
Kathryn Carter
Y
ykimObserver
asked in Other
What does this lock do?

What does this lock do? I noticed it this morning, and it doesn’t seem to do anything? new icon? 

563
Kathryn Carter

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316