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Came here since I can’t open a support ticket due to the issue...iiQ is slow/unresponsive for us. Anyone else experiencing this? Nothing on the status page currently, but our helpdesk team is confirming they are seeing the issue as well.

Are we able to create a wiki or knowledge page with information on incident IQ in any kind of way for the students parents or teacher ?

I recently finished 6 courses, but when I logged back in today, it said I had completed just the one I completed today. thoughts?

Our district is having issues with SSO to the platform this morning. And “Unable to login with the username and password provided. You might not have permission for this system. Please contact your school admin.”

Hello, Is there a way to turn of external booking in IIQ? Thanks, -Al

Good morning team, Anyone else experiencing Incident IQ being slow and unresponsive?  I have tried Chrome and Edge both seem to giving me the spinning wheel.  Print asset labels is also and issue not getting the printer prompt pages just spins. thank you 

As of this morning (possibly earlier than today), any email from the iiQ Community is landing in my Gmail spam folder. The messages have a banner above them that states: “The sender hasn't authenticated this message so Gmail can't verify that it actually came from them. “Screenshot below. Is this something on our end that needs to be addressed? 

Is everyone having a slowness issue ? 

Everything is running extremely slow or not loading at all, both on the ticketing side and asset side. We can’t do anything on the platform. Already tried the usual troubleshooting of clearing browser cache, etc. The platform status page states there’s no issue.

Anyone else having performance issues with IIQ?  Blank pages.  Data not loading.  I cannot even submit a support ticket because no options to select will load.   

Is IIQ down for anyone else?  I am getting lots of blank pages or spinning circles.  Been about 10 minutes now.  Nothing on platform status page saying its down.

I’m using Chrome browser Version 137.0.7151.69 (MacOS) and cannot access the Help Center. I switched to Safari and I was able to access the Help Center to make this post. After clicking “Help” it takes me to the page in the screenshot below. The sign in button doesn’t work. I can request a verification code but when I receive one it brings me back to this page. The “Help Center” link in the upper right corner of the screen doesn’t work either. I have cleared the cache and this does not fix the issue. Is anyone else having a similar issue?

Hi all,Does anyone know the correct location for API documentation?Support sent me to Developer Tools and the link goes to https://incidentiq.stoplight.io/ but it looks like it still has entire sections of just Stoplight filler template and links that don’t work.This post from a year ago links to https://apihub.incidentiq.com/ but I don’t want to start this project with outdated docs.

Hi all,We’ve encountered a workflow issue with how tickets are created from forwarded emails, and we’re wondering if there’s a way to automate part of this process.Currently, when someone forwards an email to our helpdesk, the ticket is correctly attributed to the original sender (e.g., Jimmy). However, we would like the system to also recognize the person who forwarded the email (e.g., Billy) and: Assign the ticket requester as the person who forwarded the email (Billy), and Set the ticket as being submitted on behalf of the original sender (Jimmy). Right now, we have to manually edit each ticket to reflect this relationship. Ideally, we’d love for this to happen automatically so both individuals are connected to the ticket and are aware that it’s been submitted.Is there a feature, setting, or workflow automation in iiQ that could support this behavior?Thanks so much for your help!

We want to include any school field trips or offsite events in IIQ so everything is in one place.  It appears all Events require a room, so I created a room called “No Location”. I have a situation where there are multiple field trips from one school happening in one day, but I can’t book the second one, since “No Location” is already booked.   Is there way to allow a room to have multiple reservations?  I want to avoid having “No Location-1”, “No Location-2”, etc.

My Superintendent is asking for me to find a solution that would help to manage school events with an approval process and then automatically add an event to a district calendar.  I was thinking since Incident IQ has Enhanced Approval Workflows and integrates with Google Calendar that something could be developed where a principal requests an event, it goes through the approval process, and then it gets added to our Google Calendar that will also integrate with our district website. Is this possible? 

Is there a way to use the API to add new parts and/or add inventory to existing parts?

We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)   We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

We need a way to print an event including details.  We are a school district and our custodial staff needs to receive a printed copy of building events with the details.  Currently, you can print an event but some of the data is just numbers and letters.  We need a way to print the event and tickets including details.  Please.

I noticed and heard from a few other admins that yellow dot has appeared in the web portal. For some it tries to hang out next to Shortcuts, others it moves up and down the ticket menu with no direct correlation.  Navigating away and back makes it disappear for sometime but eventually returns.  

Is anyone else experiencing major filtering issues?  None of the filter options are loading for me for asset, permissions, views.  I just see the spinning circle forever.  I cannot modify views. I cannot change permissions. Anything that relies on a list or filtering is just dead in the water.  

Is anyone else having issues accessing their IncidentIQ instance? We’ve been getting a name resolution error when trying to reach the site for almost 24 hours, but the status page says everything is operational. 

Hello,I am working with the new Label Templates and trying to add CSS code to adjust the size of the fonts. I would also like to add text wrapping for the student’s names.  Currently it wraps the student’s name, but the next line is a little overlapping the first line. I have tried using white-spaceoverflow-wrap: break-wordinline-size: min-contentword-break: break-allhowever I am getting an “un-authorized CSS Attribute” error when I try these. How can I get the student’s name to wrap and make the 2nd line of the wrapping not overlap the first one. I appreciate any and all help.

Similar to how ticket assignments can be redirected using the out of office function in IIQ Ticketing, can the same be done with an approver for EAW in the Events Module? Does the out of office function already do this?  In other words, our Athletics director is on the approval chain for events at our HS. If he is out of the office, would it be possible for him to setup out of office to redirect those approvals (sent via rules) to someone else? 

Good afternoon all,I swear I knew how to do this before, but’s been a while since I messed with permissions. I need to be able to allow building secretaries to see all the events scheduled in their buildings and not just the ones that they put in.Any help would be greatly appreciated,Have a great day!Gary in KC.