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Hello,Thank you for all your help here in the IIQ Community.Please bear with me as I get more acclimated to our system. I apologize in advance for the length of this post—I'm aiming to be as detailed as possible. If anything, this helps me organize my thoughts for our IIQ rep.Below is a summary of issues reported to me by users, followed by potential solutions I’ve identified for handling them in IIQ, as well as options I may have as an admin. I’m curious to know what’s possible in IIQ and what I can manage on my own without always needing to involve IIQ support.1. Event Denial for Specific Dates (Principals Denying Dates)Problem: In our previous system, principals (or any approvers) could view all event dates in a request and deny specific dates within the request. In IIQ, they are unable to do this. For example, when conferences are happening but not in the cafeteria, principals may want to deny outside groups

As we integrate more and more of our operations into Incident IQ the frequent slowdowns and outages are severely impacting our organization. What are the companies plans to minimize outages? We cannot continue to operate in this fashion.  Thanks.

Hello,I am trying to upload and embed a video to a KB article. The video format in this case is a .mp4 recorded from a separate program from the built-in option.When I embed the video, the saved article seems to ignore the CSS tags for width and height and makes it as big as possible. This is evident in both the article itself and the preview from the folder it lives in.Any ideas? Screenshot attached with the video sizing issue in the article as well as a the HTML code on the right. 

Approximately 10 minutes ago Incident IQ appears to have gone down. Our organization is not able to access Tickets and pages are stuck on a spinning circle indicating they are still loading. I have 2 pages that have been trying to load for 5 minutes now and they are still stuck.

When I scan a student barcode it has a P in front of the student number. How can I program the scanner, so it ignores the P. The instructions that came with the scanner don’t have that option.

One of our secretaries has not been able to add additional users to notify on her ticket.  No names appear when she starts to type a name. Any suggestions or questions?

On the left side of my screen, I accidentally removed the Assets icon.  How do I get it back?

In our district, we would like increased functionality in the Purchase Order screen.  Right now the search feature on the page only searches the the PO number, and doesn’t search all other fields. We request that there is either all of the PO’s listed to be able to use “Ctrl+F” or be able to search the rest of the fields. 

We use iiQ at a public school, and have an SLA set to respond to tickets within two working days. How do we set the calendar so our breaks days do not count as working days?

Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article. 

It appears that IIQ is down? Can’t sign in, webapp side inaccessible.

One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.  

New videos have been added to the iiQ in a Few community page! If you haven’t checked it out yet, the page is designed to enhance your experience with Incident IQ by providing quick, informative videos that showcase various features and best practices hosted by our very own Justin Raynor.  Check it out here to find new tips covering Fee Tracker, Service Level Agreements, Preventative Maintenance, and more.  Stay UpdatedWe encourage you to check back regularly as we continue to add new content and resources. Your feedback is invaluable, so let us know if there are any topics you’d like us to cover.  

My district is new to Incident iQ. When logged in as an agent on the web, I’ve noticed that my notifications are not in chronological order. I have to click the bell, scroll down, and click “See All Notifications” before I can view the most recent notification. Is there a setting to change this?

I have looked and looked but cannot find where the Events module is enabled. I don’t have that option down the menus on the side. I have looked in the Admin section, but still can’t find it. Please, could someone let me know how to get access to make Events? Am I correct in believing that the only way to set up a reoccurring event is through the Events module?thank you.

How can I deny only certain dates within a multi-date request?

I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul

I subscribed to the product updates a while back and have not received an email notification but see there has been updates. Is anyone else running into this issue?https://community.incidentiq.com/product-updatesThanks,Dave

I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available  with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated!  Thank you, Eva WellsNACS Tech Department   

Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!

Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?

Has anyone set up fee tracker to charge mileage fees to clubs/teams that use District vehicles?  We have our minivans set up as rooms in Events and want to be able to show an estimated cost before the “room” is reserved.

I received a sticker at an IIQ Lunch and Learn yesterday, and we love this logo so much that we’d like to use it in other places. Would it be possible to get a digital/PNG version of this? I was able to make one using my phone but it doesn’t look as good as the real version would. 

Hello,  I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article.  Does anyone know the max?   My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc.  Some of these files are quite large (500mb).

We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified.  What are we missing?