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Find FAQ's, discussions, and best practices pertaining to Users

171 Topics
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171 Topics

csheldenObserver

Notification to parent, that a device was issued

We are wanting to let parents know that a device was issued to their child, we want to include device info from IIQ, etc. We would like to associate the child to a contact in our SIS. What are you doing?

TAndersSpecialist

Adding Members to a Team that already exists

Not sure when this changed, but if you are trying to add a new member to an existing team, there is a new step that gets in the way and is confusing. On the teams screen, if I click where it says “3 Users” to add someone, which you’d think would take you right to the user settings page to add/remove members from the team. It does take you to a Users page, but it’s under the actual “Users” section, so the only button you get is “New User” to create a brand new user. To add members, you have to actually click anywhere else except on the part that looks like it would go direct to the Users update page. Minor annoyance.

lpreedomContributor

Facilities custom dashboard

I am attempting to set up our facilities agents to be able to customize their dashboard just like we in the IT ticketing can change the look of our dashboard. I am not finding anywhere to give them the permissions for this. Any help would be great!Thanks.

jjmuffolettoObserver

Searching if a specific fee has been paid

We have a fee created for Device Insurance for each school year. We don’t apply it to every student because it is optional. I’m trying to find a way to pull a report of who has paid that insurance. I can’t find a way to filter our student list based off that payment option.

I.T. tech MayfieldObserver

How to do I create a welcome letter?

How do I create a welcome letter?

jmerwinObserver

Faculty Vs Staff

What’s the difference?

NNiusulu 243c917 nhusdObserver

Agent Accessibility

Good Afternoon,The recent update has changed the settings for “Agents,” which previously restricted their access to only their home site and its associated tickets. Now, “Agents” can access and edit tickets for all sites.I attempted to adjust permissions by adding filters to users individually, but “Agents” are still reporting that they can see tickets from other sites.Could you please advise on how to restrict “Agents” to view and edit tickets only for their assigned sites?Also, on the mobile app. the selection of Agents are limited to the middle of letter J, it does not show all the list of agents. Thank you for your assistance in advance.

ajz1982Observer

Custom view showing assigned room

I am attempting to create a report of the assigned rooms for my staff and I’m not finding “assigned room” as one of the options to select in the view. Am I missing something?

AHarris 460746e sbpsObserver

Does Deleting a User Delete Their Tickets?

I am trying to clean up our user list a bit (yes, including the No Access ones). Before I start deleting users, I am wanting to know if the tickets that they submitted or were submitted on their behalf will also be deleted? We had a system in the past that would do this, so I’m cautious to just start bulk deleting users. Thank you for any help!

GEcheverria 46052c9 austinisdObserver

how could agents see the agents within Teams?

Hi, We have created teams and categories and the ticket assignment has been automated based on the rules (categories to teams). Now our agent Leads want to view the agents in their team to keep it updated. We have multiple changes in agents and their assignment. We have created a Permission with Agent leads having Teams: View Team Listing Details (Screen attached), however we cannot find the way a agent could see teams. It does not seem to be available in Ticket view, Ticket Team view, or reports. Any advice on how to provide a selected group of agent leads access to the list of agents per team?

TSpannuth 6734ff5 mcintoshObserver

Is it possible or how can I add a user fee to an entire grade? I like the bulk check in / check out. But was wondering if the update will Iet me add a $20 user fee to each student at the beginning of each school year. I have been doing it one by one, each takes time.

SRogersObserver

User Device assignment history

I see the Timeline information on the device pages, which will tell me how often that device changed hands.What I am looking for is the same kind of information at the user level. I want to be able to pull up StudentA and see his history of device assignments (check-ins, check-outs, exchanges, etc...)There may be an easy way to do this already, and I am just missing it.Your help is appreciated.

JJerry 557df4a maisdObserver

Syncing user that have been manually created

If a person has been manually created in iiQ, can they be synced with Google and get all data associated to them?

mrodriguezContributor

Limit assigned Devices

Is there a setting I can limit a number of device one person can have assigned to them? I don’t want this as a blanket setting but at an individual level?

ekangContributor

iiQ Login Page Customization

Hi,I would like to know if our district’s iiQ login page can be customized to post a help desk phone number or a link to our “How To Log In” document to guide our parent users in the district in using this system. Thank you.

Daniel PParticipant

posted in Users

"Department" and "Employment Status" attributes

Hi there,Somewhere by the end of 2021, IIQ incorporated two new attributes for filtering user views: "Department" and "Employment Status". I remember getting exited about this because it would add really valuable information we could use to create more granular reports based on job-related attributes. however I’m finding two problems:I don’t seem to find any evident way to map these attributes out to existing data within our SIS or Google SSO apps, or any other apps There is no way to add "Department" or "Employment Status" columns in the user views to make this data visibleGiven these shortcomings, I’m trying to understand why these attributes are even there, or perhaps I’m not understanding how to use them? Thank you in advance for any thoughts/comments you may have to share on this

TAndersSpecialist

Setting users to multiple locations

I am going to experiment with this today, but I wanted to ask if anyone else had tried experimenting with getting users “assigned” to multiple locations inside of IIQ. It would be mainly for end users being able to submit a ticket at each of their assigned sites, but being able to choose which one they’re having the issue at. For example, our school nurses float between 2-3 sites each, but they only have their single primary site. We have just set up a new work flow in our account automation to add these users with multiple sites into the corresponding site Google Groups. I was thinking if I sync users in by those groups, it may allow me to give them access to the sites without having to do it manually, but not sure.Is it even possible to use the permissions for “users assigned location” for multiple locations? If anyone has tried, let me know please.

Best way to update custom fields for users through the API?

Hi everyone, I’m wondering if anyone has recommendations for the best way for updating user custom fields through the IIQ API.Right now, I’m able to update user custom fields with a POST to “/api/v1.0/users/{User_ID}”, but I must include all of the user’s details in each POST so they don’t get replaced with null/blank values.For example, if I only include the custom field information (CustomFieldValues, CustomFieldTypeId, Value) and UserId (as well as all other required fields) in the POST, this will successfully update the custom field, but blank the rest of the optional user profile information. Their name, email, username, etc will be gone if I don’t GET it first and include it in the POST.Is there any way to target changes to only specific custom fields of the user without needing reapply all of the user’s other fields? Maybe an API call I’m unaware of?Ultimately, I’ll be using this in a custom connector for a Power Automate flow. But it can be time consuming to parse json to every

Doug-hallObserver

print a User device report

Is there a way to print a user device report?We are looking to provide students a print out of how many devices the have checked out to them.

Rich BykowskiObserver

Student Year of Graduation

Hello- We are importing our student information from our SIS (Aspen) via a OneRoster CSV import. The import has the student year of graduation in it, but that information is not imported into IIQ, as far as I can tell. Is it possible to add that to be imported by the Aspen job somehow? Is it possible to create a custom user field and configure this myself? -Rich

KHoweContributor

Sync location custom field to user

We have a custom field under rooms named “extension”. This is for the phone extension of that room. Is there a way to take the data of that extension and apply it to a user profile when that user is assigned to a room? Example. Rm. 201 is assigned extension 2201 Rm 202 is assigned extension 2202 John Doe is assigned to room 201. Custom Field in John Doe profile lists extension as 2201 John Doe is moved to rm 202. Custom field on John Does profile updates to extension 2202

BHazelwood 8509a8d raleighObserver

Merge Users via API?

Looking for a way to merge users using the API. I haven’t found anything in the API documentation and previous questions on bulk user merging suggest contacting support. Would be nice if I could automate this for end of the year clean up.

cherObserver

How can I pull a report for users fines and fees

I need to pull a report on students at the end of the year that has fines to pay. thanks, cheryl

jjmill9299Observer

I am looking for a way to see if and when users login to IIQ. It seems I can only get login info from Google and that tracks regular logins. Since this is a new software we want to make sure everyone is comfortable in using the software and find out if they were aware of IIQ and to see if they have issues getting on the site. My many attempts in asking staff results in a few replies.

RKEstradaObserver

How do I change the list of user departments?

Hi, We’re using the Microsoft Onsite Active Directory app to sync to our local active directory. I’m trying to map our departments to the IIQ department field on the User record, but I can’t figure out how to change the list of IIQ departments to match ours. Is there a way to include things like Admissions, Advancement, Facilities, etc in the drop down list of available departments in IIQ?

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