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Find FAQ's, discussions, and best practices pertaining to Users

164 Topics
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164 Topics

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AHarris 460746e sbpsObserver

Does Deleting a User Delete Their Tickets?

I am trying to clean up our user list a bit (yes, including the No Access ones). Before I start deleting users, I am wanting to know if the tickets that they submitted or were submitted on their behalf will also be deleted? We had a system in the past that would do this, so I’m cautious to just start bulk deleting users. Thank you for any help!

GEcheverria 46052c9 austinisdObserver

how could agents see the agents within Teams?

Hi, We have created teams and categories and the ticket assignment has been automated based on the rules (categories to teams). Now our agent Leads want to view the agents in their team to keep it updated. We have multiple changes in agents and their assignment. We have created a Permission with Agent leads having Teams: View Team Listing Details (Screen attached), however we cannot find the way a agent could see teams. It does not seem to be available in Ticket view, Ticket Team view, or reports. Any advice on how to provide a selected group of agent leads access to the list of agents per team?

TSpannuth 6734ff5 mcintoshObserver

Is it possible or how can I add a user fee to an entire grade? I like the bulk check in / check out. But was wondering if the update will Iet me add a $20 user fee to each student at the beginning of each school year. I have been doing it one by one, each takes time.

SRogersObserver

User Device assignment history

I see the Timeline information on the device pages, which will tell me how often that device changed hands.What I am looking for is the same kind of information at the user level. I want to be able to pull up StudentA and see his history of device assignments (check-ins, check-outs, exchanges, etc...)There may be an easy way to do this already, and I am just missing it.Your help is appreciated.

JJerry 557df4a maisdObserver

Syncing user that have been manually created

If a person has been manually created in iiQ, can they be synced with Google and get all data associated to them?

mrodriguezContributor

Limit assigned Devices

Is there a setting I can limit a number of device one person can have assigned to them? I don’t want this as a blanket setting but at an individual level?

ekangContributor

iiQ Login Page Customization

Hi,I would like to know if our district’s iiQ login page can be customized to post a help desk phone number or a link to our “How To Log In” document to guide our parent users in the district in using this system. Thank you.

Daniel PParticipant

posted in Users

"Department" and "Employment Status" attributes

Hi there,Somewhere by the end of 2021, IIQ incorporated two new attributes for filtering user views: "Department" and "Employment Status". I remember getting exited about this because it would add really valuable information we could use to create more granular reports based on job-related attributes. however I’m finding two problems:I don’t seem to find any evident way to map these attributes out to existing data within our SIS or Google SSO apps, or any other apps There is no way to add "Department" or "Employment Status" columns in the user views to make this data visibleGiven these shortcomings, I’m trying to understand why these attributes are even there, or perhaps I’m not understanding how to use them? Thank you in advance for any thoughts/comments you may have to share on this

TAndersSpecialist

Setting users to multiple locations

I am going to experiment with this today, but I wanted to ask if anyone else had tried experimenting with getting users “assigned” to multiple locations inside of IIQ. It would be mainly for end users being able to submit a ticket at each of their assigned sites, but being able to choose which one they’re having the issue at. For example, our school nurses float between 2-3 sites each, but they only have their single primary site. We have just set up a new work flow in our account automation to add these users with multiple sites into the corresponding site Google Groups. I was thinking if I sync users in by those groups, it may allow me to give them access to the sites without having to do it manually, but not sure.Is it even possible to use the permissions for “users assigned location” for multiple locations? If anyone has tried, let me know please.

Best way to update custom fields for users through the API?

Hi everyone, I’m wondering if anyone has recommendations for the best way for updating user custom fields through the IIQ API.Right now, I’m able to update user custom fields with a POST to “/api/v1.0/users/{User_ID}”, but I must include all of the user’s details in each POST so they don’t get replaced with null/blank values.For example, if I only include the custom field information (CustomFieldValues, CustomFieldTypeId, Value) and UserId (as well as all other required fields) in the POST, this will successfully update the custom field, but blank the rest of the optional user profile information. Their name, email, username, etc will be gone if I don’t GET it first and include it in the POST.Is there any way to target changes to only specific custom fields of the user without needing reapply all of the user’s other fields? Maybe an API call I’m unaware of?Ultimately, I’ll be using this in a custom connector for a Power Automate flow. But it can be time consuming to parse json to every

Doug-hallObserver

print a User device report

Is there a way to print a user device report?We are looking to provide students a print out of how many devices the have checked out to them.

Rich BykowskiObserver

Student Year of Graduation

Hello- We are importing our student information from our SIS (Aspen) via a OneRoster CSV import. The import has the student year of graduation in it, but that information is not imported into IIQ, as far as I can tell. Is it possible to add that to be imported by the Aspen job somehow? Is it possible to create a custom user field and configure this myself? -Rich

KHoweContributor

Sync location custom field to user

We have a custom field under rooms named “extension”. This is for the phone extension of that room. Is there a way to take the data of that extension and apply it to a user profile when that user is assigned to a room? Example. Rm. 201 is assigned extension 2201 Rm 202 is assigned extension 2202 John Doe is assigned to room 201. Custom Field in John Doe profile lists extension as 2201 John Doe is moved to rm 202. Custom field on John Does profile updates to extension 2202

BHazelwood 8509a8d raleighObserver

Merge Users via API?

Looking for a way to merge users using the API. I haven’t found anything in the API documentation and previous questions on bulk user merging suggest contacting support. Would be nice if I could automate this for end of the year clean up.

cherObserver

How can I pull a report for users fines and fees

I need to pull a report on students at the end of the year that has fines to pay. thanks, cheryl

jjmill9299Observer

I am looking for a way to see if and when users login to IIQ. It seems I can only get login info from Google and that tracks regular logins. Since this is a new software we want to make sure everyone is comfortable in using the software and find out if they were aware of IIQ and to see if they have issues getting on the site. My many attempts in asking staff results in a few replies.

RKEstradaObserver

How do I change the list of user departments?

Hi, We’re using the Microsoft Onsite Active Directory app to sync to our local active directory. I’m trying to map our departments to the IIQ department field on the User record, but I can’t figure out how to change the list of IIQ departments to match ours. Is there a way to include things like Admissions, Advancement, Facilities, etc in the drop down list of available departments in IIQ?

ADelfin 280e6e7 silverschoolsObserver

Exporting view information

For the end of year process in my district we are making lists of students, their devices, and weather or not they have open tickets (to prevent duplicate tickets from being submitted durring collection). When I go to export the views I made for each grade it will not export any ticket information. Is there a way to get it to at least export the ticket number?

mwhiteContributor

Teacher's location keeps changing, even when locked

I have a teacher whose location keeps changing. I have even locked the location and it will go back to the “wrong” location but have the option as locked now. It will not allow me to lock her location. Additionally, her assets are also doing the same thing.

KButler 3337d14 msdk12Observer

posted in Users

Ticket Totals shown in User Profiles

Where do these ticket totals generate from and can they be hyperlinked so you can drill down to see the actual tickets?Thank you in advance.

ELUND 1771df isd191Observer

Fee Tracker Users

How can students view their IIQ fines when they log in to IIQ?

mwhiteContributor

Search in User Revisions

Is there a way to search in User Revisions?

mainelysteveObserver

Users Explorer display options

Maybe I’m missing something here, but there does not seem to be an option to increase or decrease the number of results one gets when they input a first or last name. It’s capped at 20 which will cut off the results when you put in a common last name like Smith or Williams for instance. No issues finding them when using the full name, but when media specialists(librarians) are tasked with spare device handout the quicker the process the better as the steps are already too much in my opinion. Any ideas?

JHaynia 557de4d mccsdObserver

Sort "Devices recently used by" date, and add tag number column

Under “Users>Devices Recently Used by section”. Is there a way to sort by the date last used? and can a column for the tag number be added?Student who forgets or have their device out for service, are able to borrow a DEPOT device, but the devices listed under recently used to seem to be in any type of order. Just randomly listed. Sorting by date would give us the ability to see which devices were used last.And this section only shows the serial number of a device, and under the device section only shows the tag number, so to verify the device assigned to the student is the device the student is using, you need to dig into the device detail to see if the serial number matches up. Have both the tag and serial number listed on both would be helpful, or to just the have the same info show on both.

jakeObserver

Does anyone know how we can get this data if possible? Is it possible to get a report by user of the devices they've had checked out? Maybe by school year.

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