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Users

Find FAQ's, discussions, and best practices pertaining to Users

  • 164 Topics
  • 658 Replies
164 Topics
L
lcecilObserver
asked in Users
Manage shared views permissions?

I am building out a number of asset and ticket views that need to be shared across all of our agents, however only a few of my agents have the “manage shared views” link in the sidebar.   what controls access to shared asset and ticket views?

1362
Kathryn Carter
2 years ago
E
elainewObserver
asked in Users
Users without devices checked out

Is there a way to run a report to show users who do not have a device checked out to them, AND be able to export the report?  

1003
arosenbaum_iiQ
2 years ago
spsalexs
Contributor
spsalexsContributor
asked in Users
User Webhook Options

What are the Webhooks that IIQ supports for user rules? I don’t see any documentation and only see it for assets and tickets.

2271
Hannah Bailey
2 years ago
E
Contributor
ekangContributor
asked in Users
Filters for User Explorer

Can a “device model” filter be added to the User Explorer? We want to run a report of users who have multiple devices. But that report does not show what type of devices are assigned to the user. 

911
Kathryn Carter
2 years ago
Cozmo03
Participant
Cozmo03Participant
asked in Users
Creating a new location with the same name...

We have two elementary schools that are getting new buildings. The new buildings will have all new room numbers and new inventory. We want to name the old buildings z-Davidson old, so that we have the history from these buildings. We want to name the new buildings Davidson Elementary School (that matches what we used for the old building) and then we will add the new room numbers and the PDF of the building map. Will the staff and students sync to the correct building? As long as the building names match, it should work correct? Is there a spot to map the staff and students to the correct building?

452
JAdkins_iiQ
2 years ago
E
ellipsisObserver
asked in Users
Is there an easier way to search users with "no access"?

Currently I have a filter set to specifically filter users with the role of “no access”, but that just filters all those users in alphabetical order and I have to manually click through multiple pages to find the user I’m looking for, and any other filters seem to only filter active users. The main user search only filters without that role as well. Is there a setting or something I can set to make it also search users with “no access”?

581
Deborah Prosser
2 years ago
spsalexs
Contributor
spsalexsContributor
asked in Users
Import parent email from SIS linked to student

Is it possible to import parents and have them linked with students via SIS sync? Our district uses ESP

1423
Deborah Prosser
2 years ago
spsalexs
Contributor
spsalexsContributor
asked in Users
Customize user field UI

Is there a way to customize the user field UI or limit what a person sees based on their permissions? Currently when an agent looks at someone they are somewhat overwhelmed by information that is not relevant to them and we would like to limit the visible information for some roles.

441
Hannah Bailey
2 years ago
J
JENNYObserver
asked in Users
Bulk Upload Student contracts to users

I would like to bulk upload contracts to the user files.  The contracts have student id’s as file names, so it seems like there should be away to upload the files in bulk.

401
Reesa Azar
2 years ago
S
Sherri HObserver
posted in Users
User Notification

What methods is everyone using to identify users who should not receive an asset?  Is there an identifier whether it be different colored font on the user account that would alert anyone issuing a new asset or a specific field?Thank you.  

743
Deborah Prosser
2 years ago
A
Aviator08Observer
asked in Users
Anyway to Mimic User?

I am trying to view a user’s profile but I can’t see their setup since I am an admin but the user is set as faculty. Is their a way to sign in as that user without knowing their credentials?

791
Hannah Bailey
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
Is it possible to allow teachers to check-in/out devices?

Is there a setting that can be changed to allow teachers to check-in/out student devices on their end?

1261
Hannah Bailey
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Users
How do I allow agents to utilize the Check-in/Out feature?

We have agents that need to check assets in and out. Is it possible to set this up?

771
Instructor_Ivan_Quigley
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
How do I prevent apps from updating user account information?

If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?

671
Reesa Azar
2 years ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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