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1991 Topics
Z
Contributor
Zane GrovenContributor
asked in Assets
Devices Following Students

We just changed up how we are running device handouts in our district for 5-12 graders, they will be getting their devices checked out to them for 4 years with no check-ins during that time, we are relying on audits to keep them in line. What we need to know is if there is a way for the device to follow the student based on the students location data? We have kids that transfer schools mid-year or the usual route of going from middle school to high school and we need these devices to automatically change their location when the students location changes. I’ve looked through several articles but I was unable to find any specific documentation or process on this.

1363
Kathryn Carter
brett.eckler
Contributor
brett.ecklerContributor
asked in Other
Forms not showing under admin

I do not see Forms as an option for Admin inside of IIQ.  I Would like to add a permissions form for peopel to grant admin access to our SIS, however i have to add a category first, and i can’t even add a category.  

783
Hannah Bailey
C
CHill 8432140 rochesterObserver
asked in Other
Knowledge Base Copy/Paste

I can no longer copy and paste pictures into the Knowledge Base.  Any ideas?  

21613
Kathryn Carter
KHowe
Contributor
KHoweContributor
asked in Assets
Spare assets with low notification

We are trying to set up a system where there is basically like a spare pool that would be located in the school office. The secretary would use that pool of assets (chromebooks) to assign out to students via the checkout feature. That new asset would then be assigned to them and the secretary would take in the broken device and check it in, not into the pool but then they put in a ticket.  What we would like is something where we can easily view what devices and how many are left in the spare storage area not yet assigned, and if possible, set up a rule or something to either open a ticket or send an email notification once the number of chromebooks available in that location gets to a certain threshold. We are set on the check-in/out segment but are lacking the experience with the system to set up a digital segment of assets for us in the IT office to be able to know when they need more.   On a side note, we would also be looking to use this same type of system for a daily loaner syst

431
Kathryn Carter
B
BMuren 467fea7 polkschoolsflObserver
asked in Assets
Asset - Owner search with Location choice with an automatic default location

in Asset Explorer, Assigning an Owner, Can the Location be set with a default location?

391
Kathryn Carter
M
MStewart 580d802 montgomeryisdObserver
asked in Tickets
Resolve ticket

How can I keep a ticket from opening back after the requestor add a comment? 

561
Kathryn Carter
bclark
Mentor
bclarkMentor
asked in Assets
General Jamf Information in Custom Views

We have the Jamf integration enabled in iiQ which is nice because once a day each asset is updated with the latest information Jamf provides (last time the device checked in, it's IP address at the time, etc.)Is there a way to isolate that information via custom views under assets?  

1244
Kathryn Carter
M
MLund 7030f35 sd308Observer
asked in Tickets
Analytics Explorer interactive snapshot - export

All,I am hoping there might be a way to pull a snapshot of the Analytics Explorer that is interactive in the way it is within iiq, externally for presentations?   Or other options other than a static image or pdf. Thank you

391
Hannah Bailey
B
bellbradleyObserver
asked in Tickets
Adding custom software

We recently purchased Schoolpass and I’m trying to add it under “Software / online systems” but I’m unsure how to create a custom piece of software. Any help would be appreciated! 

2798
Cozmo03
Participant
B
Contributor
BLG6Contributor
asked in Other
Reports for students without an assigned device

I need to be able to run a report that shows all students without an assigned device. Is there a way to do this?

2606
Kathryn Carter
C
CGravitt 380201d ecasdObserver
posted in Tickets
Link an asset from a resolved ticket to a new ticket created from a template?

We’re looking to automate the creation of a “Repair Request” ticket after the resolution of an “Issue” ticket and need to link a singular asset between the two. Our current broken device workflow is that we have spare devices at each school that, when a staff member/student brings in a broken device, are checked out and become the user’s new primary device. In this case, we have our “Issue” ticket being created and resolved when the student/staff member gets their new device from the spares, but we need a “Repair Request” to then be created and assigned to our repair team since the device is still broken, but the original “Issue” is resolved. We have tags created to designate these ticket types, a basic ticket template, and a rule that already automatically fires the creation. However, I can’t figure out a way to link the original asset from the original “Issue” ticket to the new “Repair Request.” Is there any way this is currently possible?

10315
Kathryn Carter
J
JRomo 1703fba ysd7Observer
asked in Tickets
Assigning Muliple Agents

Hello everyone!  My name is Juan and I wanted to ask if it was possible to assign different agents during the ticket procedure.  As an example, I’m a checkout specialist for my district and my duties require me to research and approve if students can check out devices.  I usually look at their IIQ account and check to see if there’s a history of incidental damage and repeated fees.  After I research this information we’ve typically used a Google Sheet to track our activity during the month.  Once I’ve done my part it is then up to our techs to either repair or assign replacement devices when they personally go to buildings throughout our district.  Can I hand off the ticket and assign it to another user without losing any of the history assigned to that ticket?  If so, what are the proper step to follow?  Thanks everyone.  

552
J
H
HMcCollum 7477687 eiaseObserver
asked in Apps
Newest I-9

Do we know if the newest I-9 form will be added to the system, or should we go in and add it ourselves to the forms?

473
H
R
Robert CebulaObserver
asked in Other
Custom Names: Issue Category vs Issue Type vs Issue

Hello,In Custom Names can someone tell me what the difference is between Issue Category, Issue Type and Issue?Thank you

2563
R
L
LBoudreaux 920daa9 stmaryk12Observer
asked in Users
Microsoft ADFS How to import employee ID to school Id

How can I get employee ID to map to school id number. I did the data mapping tool school ID use preferred app ADFS. 

351
Kathryn Carter
S
SRogersObserver
asked in Tickets
New Ticket Notifications

How are you going about being notified of New Tickets other than logging into and living in IIQ all day?We don’t auto assign tickets quite yet, as there are only two of us, and we try to prioritize them and work them as we get them.  I have noticed, that when new tickets are submitted by my users, that neither of us get email notifications.  The only way either of us know about a new ticket is if we look for new tickets in IIQ.I don’t see an option for “Ticket Creation” notifications for Agents in the Site Settings.  What is the best practice here?Thank you all in advance for your help. 

3345
Kathryn Carter
T
TechieObserver
asked in Other
Visually Impaired

I have had a staff member ask if she can adjust the contrast with IQ.  She has her computer set for everything else but the white background takes away from the words.  Maybe make the text darker??

3831
ttownes_iiQ
T
Participant
TechDavisParticipant
asked in Users
Check Out - Scanning User info from Barcode

Good Day All, Has there been a recent update that has changed the way scanning a user name into the checked out to box behaves? In our district we have agreement forms and I have made it where the agreement form has a barcode for the device and a barcode for the user name. Recently I noticed that when you scan the username into the checked out to area it no longer works as it use to.  When you look in settings you see an option for barcode scanning behavior for assets but not for users.  Has anyone else been scanning usernames and is now seening this issue too? Using Chrome Browser Version 115.0.5790.111 

571
Kathryn Carter
T
tlaffoonObserver
asked in Tickets
Apply a Rule to existing Tickets

Is there away to apply a newly created rule to existing tickets. After receiving a few tickets and going in to add subtask we created a rule to create those subtask on new tickets. Is there a way to add those new subtask to those existing tickets without having to go through each one and create them?

432
Kathryn Carter
E
eaguirreObserver
asked in Assets
Asset Explorer

Can a staff role have the ability to view “Asset Explorer” with a custom policy that will allow them to view thier own location assets. This will be for a site Library media tech. Dont want to give them Agent access to avoid them from interacting with techs working on tickets.

901
Hannah Bailey
D
DLikiardopoulos 22023df ocsitObserver
asked in Apps
how to set approvals on tickets

does anyone know how to configure an approval process for tickets?

1705
Kathryn Carter
evanhees
evanheesObserver
asked in Apps
Multiple sessions with one user account

Recently we were looking into our checkout process and one question came to mind and i've never tested it. Is it possible to have multiple people sign in to one account and do batch checkout? We would like to be able to do this for our checkout so i do not have to go to each individual account and promote them.

333
evanhees
Z
Contributor
Zane GrovenContributor
asked in Other
Branding change

We’ve recently unveiled a new logo for our district, and I’ve noticed the old logo still hanging out in Incident IQ, how do I go about changing that? 

1155
Kathryn Carter
mcarrigan
Participant
mcarriganParticipant
asked in Tickets
How to use a custom field end date to trigger a new ticket for contractor offboarding

I have a dilemma which may require the collective brainpower of this community to figure out how to solve it. Currently, when a new contractor is being brought into a school, the office manager creates a contractor onboarding ticket,  The parent ticket has required fields like name, role, start date, end date - those fields are mapped to sub-tickets. The parent ticket is assigned to the building tech to deploy devices and the sub-tickets are for tasks like assigning badge access and adding the contractor to Campus (which triggers an automated account provisioning process).  This all works beautifully. Here’s my dilemma.  Once the building tech resolves the parent ticket, we don’t have a mechanism for knowing when the end date is approaching so we can arrange to get the devices back.  I suppose the building tech could put the ticket on hold and add the end date to the ticket subject and then watch their queue for when that date is near.   That ticket could be in their queue for the enti

1537
Kathryn Carter
D
Donny007
asked in Users
Add a custom user field and map it to SIS data sync

I’ve added a custom user field and set it for the student role. I would now like to map that field to data from our SIS data sync. Is this possible?I see my new custom field in User > Edit User. However, I do not see it show up under the mappings in my SIS app.Thanks.

1363
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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