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2026 Topics
D
Donny007
asked in Tickets
Create Multiple Independent Tickets From One Submission

We need to create 2 tickets from one user submission. These tickets are not to be linked or parent/subtickets of each other. We need the exact same issue description in both tickets. The tickets will go to separate teams based on rules. Is this possible?

762
D
J
JSanic 607fe2f friendsObserver
asked in Tickets
IIQ Events - Set up and Break down times

Is there a way to remove the set up and break down times from the event requests?

291
AHolley_iiQ
A
Participant
akorkishkoParticipant
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

3119
Kathryn Carter
J
JBauer 693f843 mvaObserver
asked in Tickets
Character Limit on Issue Description

Is there a character limit when adding text in the Issue Description box?We have started creating tickets via API and would like to know if there is a character limit so we can prevent errors from happening when attempting to create a ticket.It would also be great to add a character limit amount to the Issue Description section on the front end, as well. (i.e. Character limit: 0/500) 

242
J
MWalker 4236c95 cherokee
MWalker 4236c95 cherokeeObserver
asked in Tickets
Limiting who can change a ticket status.

We have an issue with resolved tickets being re-opened even though the original issue was resolved. Is there a way to disable requestors or “Staff” from changing the status on tickets?

15311
EStapf_iiQ
B
BZEUGIN 373b2e8 svilleObserver
asked in Other
Major Filtering Issues

Is anyone else experiencing major filtering issues?  None of the filter options are loading for me for asset, permissions, views.  I just see the spinning circle forever.  I cannot modify views. I cannot change permissions. Anything that relies on a list or filtering is just dead in the water.  

271
T
B
bribriggsObserver
asked in Tickets
Exporting agent data with resolution comments

I would like the ability to export data to a csv file of an agents and thier responses/reasonings to closing of tickets. !--a=1-->

381
CDay_iiQ
ADeLacy
Participant
ADeLacyParticipant
asked in Tickets
Ticket loading issue

This just us, or are tickets / IIQ not loading fully right now ? 

17120
MLocke 773d4ae eacs
Contributor
M
MSchoof 187de5e eacsObserver
asked in Other
Unable to access site

Is anyone else having issues accessing their IncidentIQ instance? We’ve been getting a name resolution error when trying to reach the site for almost 24 hours, but the status page says everything is operational. 

422
Kathryn Carter
G
GLimperis 99322d9 lowellpublicObserver
asked in Assets
Staff Sign Off form

Is there a way in IIQ or Asset Manager to create a form stating what assets are assigned to a staff member and have them digitally sign attesting to the fact that they do have these devices assigned to them and or create a form also that they can sign off on attesting that the returned the devices apon leaving the district. 

522
Kathryn Carter
J
JAcevedo 800fc53 siatechObserver
asked in Tickets
Email Notifications Repeating

When we receive email notifications it recently started repeating actions. Has anyone else seen this? Not a huge issue but just wanted to see if there is something that we may have changed that has caused this. Attached a picture. Any help would be great. Thank you! 

433
J
CNeuman 5536568 bcps
CNeuman 5536568 bcpsObserver
asked in Tickets
Days Stale column

Is there a way to add a days stale column in the column view.  When viewing stale tickets, I want to see how many days they have been stale.

583
CNeuman 5536568 bcps
J
JSanic 607fe2f friendsObserver
asked in Tickets
Adding followers to email ticket based off CC

Is there a rule I can set up for when a faculty or staff member adds an external email to the CC field it adds them as a follower to the ticket so they can follow along and submit comments?  

734
J
Participant
M
Participant
MattHenryParticipant
asked in Assets
Set DateTime Custom Field to Blank

I created a custom field that can be used to keep track of a specific date and time for an asset. I do not see a way to clear that value on the asset when it is no longer needed. Am I missing something or is there really no way to set it to blank once you set that field?

341
Melissa_iiQ
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
posted in Assets
Cart models in districts

Hello,Does anyone else in here have a cart model in their district?  I am currently trying to match our mappings to our Google OU’s .  I want to suggest that our Google Admin Console has to have an OU for every room that has assets in a cart for our schools, if they currently use them.  For example, one of our schools has 17 carts for 17 rooms.  My suggestion is for the OU to look like this, so i can map it in IIQ the same way.Chromebooks>School Carts>LN Carts>LN-103Chromebooks>School Carts>LN Carts>LN-104Chromebooks>School Carts>LN Carts>LN-106etc.Any help will be welcomed.

575
JRood 877c5a lvpioneers
Contributor
A
APalma 9672016 weldre5jObserver
asked in Assets
Labels: How to print to label sheet?

Hello all,I have a questions regarding Asset Label printing. I have seen a lot of teams using Dymos as the primary way to print these labels. Does anyone use Avery 5160 label sheets? If so how do you get those labels from the iiQ export into the template via word, docs, etc? Any help would be amazing!

953
JRood 877c5a lvpioneers
Contributor
arosenbaum_iiQ
arosenbaum_iiQEmployee
posted in iiQ Resources
End of the year non-IT Resources Collection

How do your different departments handle collecting non-IT resources at the end of the year, such as microscopes, classroom novels, teacher editions, etc?

640
arosenbaum_iiQ
M
Contributor
mwhiteContributor
asked in Other
CSS code for wrapping text on new Label Templates

Hello,I am working with the new Label Templates and trying to add CSS code to adjust the size of the fonts. I would also like to add text wrapping for the student’s names.  Currently it wraps the student’s name, but the next line is a little overlapping the first line. I have tried using white-spaceoverflow-wrap: break-wordinline-size: min-contentword-break: break-allhowever I am getting an “un-authorized CSS Attribute” error when I try these. How can I get the student’s name to wrap and make the 2nd line of the wrapping not overlap the first one. I appreciate any and all help.

1013
Kathryn Carter
D
DAdmin 930b818 wilderschoolsObserver
asked in Integrations
Installing Jamf Pro account for access

When installing Jamf Pro, it prompts for a username and password. Should I use my own Jamf Pro login credentials for this, or is it recommended to create and use a generic account specifically for installation purposes?

441
S
T
Teara CoulombeObserver
asked in iiQ Facilities
Bulk Actions on Mobile App

Is there a way to work multiple tickets on the mobile app like there is on the web based verison?

363
EStapf_iiQ
MLocke 773d4ae eacs
Contributor
MLocke 773d4ae eacsContributor
posted in Tickets
Another Student Broke Device

This is our first year with IncidentIQ and we have only had a couple instances of students breaking another students device. I was curious how others create tickets for situations like this. Currently we have been opening two tickets, one with the requestor as the owner of the device. Then another with the requestor as the student that broke the device.

612
Kathryn Carter
R
RWallace 1003c91 smithvilleObserver
asked in Assets
Assets Lite vs Assets. What is the difference?

We have Assets Lite not the full version of Assets.  What can I not do that I can if we had the full Assets?  

782
R
T
Teara CoulombeObserver
asked in iiQ Facilities
Labor Hours Based on Date Range

Our school division needs the ability to be able to filter labor hours worked within a certain date range.  The filter will only show ALL labor hours not how many labor hours were logged for a certain agent per week/month/etc.  This is an extremely important report that our division needs to be able run on a constant basis.  Please add a filter to change the value of the working hours based on the date range chosen in the "Labor Activity Date"

443
Kathryn Carter
MHobdy 4205000 forneyisd
Contributor
MHobdy 4205000 forneyisdContributor
asked in Tickets
Follower Ticket Experience?

What do followers see on a ticket if added to one?What actions can a follower do on a ticket they’ve been added?I read in the iiQ KB that they will receive email notifications when the ticket updates, but is that all?

879
EStapf_iiQ
MHobdy 4205000 forneyisd
Contributor
MHobdy 4205000 forneyisdContributor
asked in Users
Out of Office Periods Functionality

Would it be possible to make the "Out of Office Periods" functionality a toggleable permission, similar to the other permissions introduced with the V2 permission update?We have non-IT staff supporting requests in various iiQ teams. While we don’t want to assign them the full Agent role—and we’re unable to create custom roles—we’ve applied a permissions policy to limit their access to only the necessary functionality. However, there’s currently no way for those teams to automate the rerouting of tickets when someone is out of office. Making "Out of Office Periods" a separate permission would allow us to resolve this gap without over-assigning privileges.

836
MHobdy 4205000 forneyisd
Contributor

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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