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Assets

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  • 378 Topics
  • 1,572 Replies
378 Topics
L
lcstechnologyObserver
asked in Assets
Asset Not Importing with Error Asset Exists

We created a custom field to document repair notes and so that they appear right at the top of the asset page when it’s loaded. However, when I try to import into that field this is the error I receive during import.  It keeps skipping the entry and I’m not able to import but I’m not sure why I cannot just overwrite the existing data? Is it related to my custom field? There’s just no message to help me understand what’s the issue. Thank you!

401
Hannah Bailey
2 years ago
jax
Contributor
jaxContributor
asked in Assets
Remove barcode number on labels

We are interested in printing a barcode label with the student’s name and ID barcode associated with the device they have checked out.  In order to protect their ID number we would like to show the barcode, but hide the actual number that is associated with the barcode.  I couldn’t find a way to hide it.  Anyone know of a way?

1864
Kathryn Carter
2 years ago
B
BCHSJAndersonObserver
asked in Assets
Rapid Scan (website)

Am I the only one that can’t get rapid scan to work via the website? I’m using a barcode scanner and Google Chrome (beta). This just doesn’t work:  

4836
B
2 years ago
J
JSzczepanski 50303f1 nnscObserver
asked in Assets
ECHANGING devices

Is there a way to leave a students name on a device when doing an exchange?  Just need the easiest way of seeing whose device it was because once you do an exchange it removes the device from the student which is great but need to do some other processes after that and it would be helpful to still have their name attached.

321
Kathryn Carter
2 years ago
J
Jorge OObserver
asked in Assets
Unable to create a Monitor Asset

I am unable to create a ‘Device\Monitor’ asset. I get this error: “The model category cannot be a top level category, it must best nested beneath a top level category”. How can I create a child category within ‘Monitor’?Thanks!

441
Kathryn Carter
2 years ago
mcarrigan
Participant
mcarriganParticipant
asked in Assets
Report on all assets with associated tickets

Is it possible to create a view/report of all assets that are linked to tickets?

1349
Kathryn Carter
2 years ago
A
anthony.wilsonObserver
asked in Assets
Verification Prompt

Does anyone have any experience with Device verification prompts within IQ?My goal is to verify devices my students are currently using, and have IQ update the owner to the current user. I would like to have a notification or something pop up that they can click to verify. Is this possible?

952
Hannah Bailey
2 years ago
KevinWilkins
KevinWilkinsObserver
asked in Assets
Can the smart search feature be configured to scan a custom meta data field?

We created a custom meta data text field. We would like to be able to search by said field. Right now when we do a smart search it does not find or scan this field. It is a text field. If we can’t search for this field then there is no reason to import the information. I hope you can point me in the right direction.  Thanks.

531
Kathryn Carter
2 years ago
M
mvanekObserver
asked in Assets
Dymo 450 printing blank labels

Why is the Dymo printing blank labels? Thanks! 

866
T
Contributor
2 years ago
A
AFranklin 1274236 opsbObserver
asked in Assets
Checking Out Assets is very slow

We are trying to check out Chrome Books to students. The pop box that we put in a student’s ID is taking a very long time to come up! Help

635
Hannah Bailey
2 years ago
C
Contributor
cris.wardContributor
asked in Assets
Users with Multiple Devices Excluding Asset Statuses

Has anyone figured out how to show users with assets but exclude asset statuses? I am currently trying to show all users with multiple devices but exclude devices with the status of missing. I like the way the devices combine in the user explore view. The issue is you cannot combine asset statuses with users. If I try to do this on the asset explore side I cannot sort by multiple devices.

691
Kathryn Carter
2 years ago
S
SCalalucaObserver
asked in Assets
Add Excel format to form attachment type

Since data is exported from views into Excel format only, is it possible to add that format the Forms accetable attachment format?  Or allow export of data from views into pdf or doc format?

393
Reesa Azar
2 years ago
G
go511768Observer
asked in Assets
Automatic Verification of Chromebooks

Does anyone have much experience using Automatic Verification.  I would so like to use this to do inventory this year but it seems to have what I would consider a strange behavior.  If I set the automatic verification to 15 days it verifies the chromebooks that are assigned as long as that user has logged on...this is great.  However, it also verifies chromebooks that are not assigned as long as no one has logged into them.  That is not going to work for me because when we do inventory the point is to know where each device is.  If a chromebook is not assigned to anyone, I would like my techs to find it and verify it manually. Any thoughts or experience?Thanks,GlendaHEBISD

1541
Kathryn Carter
2 years ago
D
DE SysAdminObserver
posted in Assets
Asset Custom Views

I am looking for some ideas for custom asset views. Can you post some of your favorites or some you have found most helpful?Thanks

3126
Kathryn Carter
2 years ago
lpreedom
Contributor
lpreedomContributor
posted in Assets
Bulk changes for assets.

I am not sure if this idea is a good one but I figured it would be a good discussion. Every time I do a bulk change for multiple assets I only have on dropdown window to choose between all of the different fields we have available to change. My question is, would it be better to have check boxes of all available fields to choose from instead of one dropdown window? In my opinion this would make it far faster to choose the options to change. I look forward to hearing other thoughts on this.Thanks.  

501
Kathryn Carter
2 years ago
M
MRyan 4909a70 k12mcsdObserver
asked in Assets
Cannot see Parts in my left hand side ribbon in Incident IQ since the update

Hello.  I am no longer able to see the Parts in my ribbon on the left.  I noticed that it disappeared shortly after the recent update.  I’ve cleared my history and cache per our tech’s advice.  Still not there and I have admin. rights.  Thank you.

412
Kathryn Carter
2 years ago
A
ARCSObserver
posted in Assets
Linking Assets - iPad and Pencil

Hello, new to the community and new to iiQ. My question is: we have iPads and Apple Pencils that we give to teachers. The pencil stays in a special cutout in the case so it always travels with the iPad. Is it a good idea to link assets - the iPad and pencil? We do have occasions where we may have to swap out the iPad or pencil for a defect and will linking them cause any problems with that?

817
A
2 years ago
mcarrigan
Participant
mcarriganParticipant
asked in Assets
Is it possible to check out assets to students who are "guest" users?

Is it possible to assign an asset to a “guest” user in IIQ or does the person I check out a device to have to have a defined user type (e.g.staff, student)?

501
Kathryn Carter
2 years ago
nathaniel_lindley
Contributor
nathaniel_lindleyContributor
asked in Assets
Disable some KB articles from imported model?

We added BrainPop as a Model for tickets and issues, and the corresponding KB Articles imported.   We don’t want all the default KB articles visible to anyone, they don’t apply but we can keep some of them.  Is there a way to turn off/on a single imported KB article or should we just remove the BrainPop Model from our catalog and add it back as a custom model?

472
nathaniel_lindley
Contributor
2 years ago
S
SRogersObserver
posted in Assets
Batch Check-out - Scan Device first

Our check-our process may be different than others, I don’t know.For various reasons, our students keep the same chromebook year over year.  We have found that the most efficient method of checking out chromebooks each year is to call the students down to the cafeteria by grade level, and then calling them up by name as we come to their chromebook in the stack.  For this to work, we have to know which student the chromebook belongs to before we call the student forward.In years passed, we have placed a physical label with the student’s name on each chromebook and case in order to make this work.  This is very cumbersome, and prone to error.  Because IIQ allows us to check in devices while leaving them assigned to the user, we felt this was an idea solution to our organizational problems at the beginning of the year.The problem we are running into as we try things out is that the Batch Check-Out requires that we scan the Student first, then scan a device to the student. (this scenario w

2257
JAdkins_iiQ
2 years ago
C
CAlbert182Observer
asked in Assets
Delete Spare Pool

Hi!I was just wondering how to delete a Spare pool. I created one and it wont show any of the chromebooks I added to the pools, so I tried to delete and re create it, however its saying there's devices still in the pool even though nothing is showing up. Any one else have this happen? 

482
C
2 years ago
arosenbaum_iiQ
arosenbaum_iiQEmployee
posted in Assets
Asset Tag Removal

Does anyone have a creative solution to students pulling off asset tag labels? Would love to hear how districts are handling this pre beginning of the year device rollout. Thank you!

972
arosenbaum_iiQ
2 years ago
Jim.Sch
Contributor
Jim.SchContributor
asked in Assets
Multiple searchable fields?

The laptops we have are currently searchable by either serial number or an asset tag we provide.However, on the bottom of the device there is a scannable field for the device serial number that does have the serial but it includes other data as well.Example:Serial number: xxxxxxxxScannable tag: yyyyyyyyyyxxxxxxxx Is there a way to either add a custom searchable field or to do some sort of substring search for serial number?

1093
Kathryn Carter
2 years ago
B
Bwilkerson1Observer
asked in Assets
Check-In/Check-Out and Verification Dat

Is there a way to have the verification date update when using the Check-In/Check-Out option for asset assignment?

811
Kathryn Carter
2 years ago
E
Contributor
erich.geigerContributor
asked in Assets
Spare Pool Management

I’m currently setting up our district’s chromebook spare pools. I’ve created pools for all 4 of our buildings but for some reason when I attempt to move devices to the pool for our middle school I’m unable to select the pool in question. I’m only able to select an option that says “[Not In Pool]” while for the other buildings I am able to select that option or a pool called Chromebooks.  I don’t see any differences in how the pools are configured. Any help would be appreciated.Thanks, 

842
E
Contributor
2 years ago

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