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Find FAQ's, discussions, and best practices about topics outside of the main categories

  • 244 Topics
  • 875 Replies
244 Topics
B
Contributor
BLG6Contributor
asked in Other
Reports for students without an assigned device

I need to be able to run a report that shows all students without an assigned device. Is there a way to do this?

2356
Kathryn Carter
R
Robert CebulaObserver
asked in Other
Custom Names: Issue Category vs Issue Type vs Issue

Hello,In Custom Names can someone tell me what the difference is between Issue Category, Issue Type and Issue?Thank you

2353
R
T
TechieObserver
asked in Other
Visually Impaired

I have had a staff member ask if she can adjust the contrast with IQ.  She has her computer set for everything else but the white background takes away from the words.  Maybe make the text darker??

3471
ttownes_iiQ
Z
Contributor
Zane GrovenContributor
asked in Other
Branding change

We’ve recently unveiled a new logo for our district, and I’ve noticed the old logo still hanging out in Incident IQ, how do I go about changing that? 

985
Kathryn Carter
Z
Contributor
Zane GrovenContributor
asked in Other
Survey every user after their first ticket and/or every 6 months regardless of the number of tickets sent/active

I know it's a long title, but it gets it all out there. We want to set up 2 or 3 surveys for our district.A random survey that goes out after every 10 tickets in the district (already done) A survey that goes out after a new user submits their first ticket. A survey that goes out every 6 months (the beginning and end of the school year) to every user, preferably every user that has submitted a ticket in the last 6 months.I don’t see many options for combining the filters and whatnot in a way that I can do this, but that might also be because I’m not looking in the right places. If anyone out there has done this or is interested in getting this done let me know!

401
Kathryn Carter
C
Chris JObserver
asked in Other
How does average part cost work?

it seems I can’t get a properly consistent number when putting in unit cost for parts. for example I put the unit cost as lets say 100 for 5 parts. I had zero parts at the moment so its not two averages adding up. the average i get is somewhere around 99. I try to revise it to 20 for unit cost thinking I got it wrong, it happens but now the average cost goes to 4 dollars. I have to put some arbitrary number in order to get close to the average cost I want. It creates a discrepancy in our documents. maybe there’s some calculation setting im not seeing and if there is I’d very much like to see it.

751
Hannah Bailey
D
dpollardObserver
asked in Other
IIQ Desktop View on Mobile

Hello.  Due to the lack of feature availability in the mobile view/app of IIQ compared to the full desktop view, we often find ourselves trying to use desktop view in the Chrome browser on Android.  However, ticket lists do not display text:  Tapping on a row does open the ticket details page, but it's completely trial and error to find the desired ticket.  Does anyone have a solution for making desktop view functional on a mobile device?  The in-field user experience has been challenging at best for us.  Thank you! 

1406
Kathryn Carter
JRood 877c5a lvpioneers
Contributor
JRood 877c5a lvpioneersContributor
asked in Other
Parts Alert Email Not Working Properly

I have set up the parts alert email the same way I saw in the knowlegebase article and I am getting alert emails with warnings outside of the minimum thresholds that I have set.   I have attached one of the emails I received.  It was saying I have low inventory of 26 when I set the minimum to 2. This happened when I transfered stock to a different building. 

1063
Kathryn Carter
vannattar
vannattarObserver
asked in Other
Unlock fields or hide them in Events

Hello, Is there a way we can unlock and hide fields in Events? These are just two example of fields that are not needed in events. There are a few others we would like to hide as they are not pertinent for Guest users or organizations. Here are some of the others we would like to hide for them as they would just cause confusion. The organizations that we rent to would span multiple buildings.  School IDEmploymentGradeAssigned Rooms

552
vannattar
J
josiegtObserver
asked in Other
Printing custom view in bulk

I am trying to print a custom view of overdue statements.  I can select all of the statements and print; however, they are not printing one user to a page.  Can I change the settings so only one statement is on a page?

1276
Kathryn Carter
C
curtis.bohlmeyerObserver
asked in Other
API Endpoint /assets/deleted returns error 404

Hello! Working on a project. Currently, we don’t allow our site techs access to deleted items due to some issues we had in the past. I’m trying to create a tool that will allow them to look for a specific device and, eventually, leverage the /undelete API endpoint to do what it says on the box.I’m running into problems finding an API endpoint that will let me locate the device in question, however. When you use the search endpoints on a device that is deleted they are unable to locate the device. The undelete endpoint requires the AssetId, which is problematic because I’m not finding a way to get the AssetId other than knowing it beforehand.Additionally, it looks like there is an /assets/deleted endpoint which, I’m assuming, would return a list of all the deleted devices, but it returns a 404 when I send a GET request. Anyone have any ideas? Am I doing something wrong? Any workarounds?  Thanks! 

736
Kathryn Carter
T
tkazarObserver
asked in Other
IIQ Events Module Integrations

I am investigating the possibility of bringing on the IIQ Events module, but my main road block is that the Athletics department (Who handles most of our scheduling) is pretty committed to rSchool due to its integration with other schools in our athletics leagues.  Is there any kind of integration between IIQ and rSchool that would allow athletics events scheduled via rSchool to sync into IIQ Events? 

701
Kathryn Carter
D
Participant
Daniel PParticipant
asked in Other
Navigation Bar v2.0

Hi, I have been exploring navigation bar v2. It looks nice, but i’m failing to see any noticeable differences as far as features and usage.  Before v2 was released, I seem to recall the ability to group views was one popular feature requests, so I thought this would be a highlight in v2, but it doesn’t seem to be an option as far as I can tell?I wonder if users who have fully adopted v2 would recommend the switch, and what advantages they are seeing in v2 over v1. Thank you    

653
Kathryn Carter
bclark
Mentor
bclarkMentor
asked in Other
Custom Views are not showing up for me on the dashboard in the mobile app

Custom Views are not showing up for me on the dashboard in the mobile app. They did at first when that feature was first added. Now if I add them that space they are in is just blank. If I put a custom view in, at that point and anywhere below it doesn't display.I thought I'd post here before emailing support in case someone had an idea of something I'm missing. I'm on an iPhone 14 Pro Max. I've deleted the iiQ app and reinstalled. Here are a couple screenshots. One showing how it’s set up in the Dashboard settings and one of my phone. 

1423
bclark
Mentor
zige
Participant
zigeParticipant
asked in Other
Rules Engine: Why can I not auto-assign subtasks (or subtickets) to tickets generated from email?

Like many schools, we’re using Incident IQ’s rules engine to enable the creation of tickets from requests sent via email.To do this, we’re using the “From email” trigger, as described here.That said, we’d like to expand upon this by also assigning subtasks to that ticket. This knowledge base article explains how to assign subtickets via rules; however, I’m not seeing the “create subtickets” option from the list of available actions when using the “From email” trigger:The “Create Subtickets/Subtasks” option is missing from the list of available actions when using the “From email” trigger in the Incident IQ rules engine. However, if I switch to a different trigger type, the option is available:Because anything else would make too much sense, right?Is there any other way to enable the creation of subtickets/subtasks on tickets created via email?For what it’s worth, I did try and get around this arbitrary limitation by recreating the email-to-ticket rule using another trigger category; how

1471
EStapf_iiQ
M
mikegambleObserver
asked in Other
Call IIQ APIs From SQL Server Stored Procedures

Anyone in here Call IIQ APIs From SQL Server Stored Procedures?

1964
M
Participant
TAnders
Specialist
TAndersSpecialist
posted in Other
New Rollout Scout Rule for Verification

I was just reading through the Rollout Scout enhancements and I found it odd that the Rule requires the Automated verification to be toggled on. If we are physically checking in/out devices with Rollout Scout, why would we not allow it to verify on a physical verification policy? Having it only work on an automated verification seems like the opposite of what we would be doing when using Rollout Scout.

551
Hannah Bailey
G
GBertollini 7398db fultoncsdObserver
asked in Other
Sort by - Then by"

If it isn’t already available, I would like a way to take my custom view and sort it by “Location”, and then each location by “Submitted”, so when I go to a location, I can more conveniently see the oldest tickets first, instead of looking for them. Any help is greatly appreciated, and I apologize if this is a duplicate request.Cheers! 

431
Kathryn Carter
S
SCameron 2339bbd newcaneyisdObserver
asked in Other
Textbooks/Instructional Materials

My district purchased IIQ as an asset management system but also wants to use it for textbooks and instructional materials that are checked out to students and teachers. I am looking for other districts who are also using it for instructional materials for best practices and other ideas. If this is you, please reply so we can connect.

2198
Kathryn Carter
zige
Participant
zigeParticipant
asked in Other
Where can we see an example of what a survey looks like from the recipient's side?

I’d like to see an example of a survey from the viewpoint of the recipient.Does this appear in their email? If so, what does the email look like?Thanks.

1062
Kathryn Carter
TAnders
Specialist
TAndersSpecialist
asked in Other
Analytics for Stale Triggers

The time is coming up for the need for the Analytics Explorer and I am having a hard time trying to get analytics on “Tickets that triggered the stale rules” that we have set up. When I use the “Is Stale” filter, it only gives me open tickets, not ones that may have been closed but triggered the stale rules while they were open. Is there a way to filter that out to get a solid report? Originally I set the rule to add a “Tag” to any ticket that triggered it, but that caused the ticket to no longer be stale since a Tag was added to it, so I can’t use that to get the info.Ideally I would like a way to get a view/analytic report By Agent, ticket counts of how many triggered our stale rules (and even more ideally, specific rules, because I have multiple levels set up at different intervals). 

1393
Kathryn Carter
C
CDeis 10397e1 ghschoolsObserver
asked in Other
Ohio User Group MeetUp

Grandview Heights Schools would like to offer our space for an in-person Ohio IIQ User Group Meetup.  We have hosted other vendors in the past for in-person meetings among Ohio users and vendor staff and have found them to be an excellent way to learn from one another.   Would IIQ be interested in hosting an Ohio User Group at Grandview Heights Schools this summer? Thanks,Chris

261
Hannah Bailey
A
AJenkinsObserver
asked in Other
Event Log for Site Changes

Happy Friday! We are having an issue where one of the custom Tags we created has been deleted. I am trying to investigate specifically how this happened, but do not see any option for viewing changes to our iiQ environment. Is this a thing? Thanks in advance.

1651
Kathryn Carter
J
JSnyder 79375d6 hebronlionsObserver
asked in Other
Change required fields in parts inventory

I am adding inventory to my parts section. The Purchase Order choice us required however we do not use PO’s within iiQ. How can I change this to be not required?  

651
Kathryn Carter
R
RBROWN 6436b0b kcsObserver
asked in Other
New View folder

I have run several Views within Users and Assets.  I need to clean up my files and discard some of these views.  How do I get rid of them?

802
Kathryn Carter

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