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Is there anyway to have a device move to the homeroom of the student it is assigned to? Trying to avoid having our techs manually move everything into the kids classrooms
Anyone Else experiencing major performance issues with IIQ today? Navigating tickets that do not load and if they do I cannot add actions so I can resolve tickets.
Is it possible to use the approval of a subtask in a Rule that would update our ticket (looking to send it to another Team when the subtask is approved).Maybe I’m missing how to do this?Thanks
Can we get an update? Please
It appears that IIQ is down? Can’t sign in, webapp side inaccessible.
Is anyone else experiencing slow load times with iiQ today? We are experiencing issues with tickets not loading and ticket views not loading or taking a very long time to load. Anyone else?
Does anybody know if there is a way to not require ticket action time, but require the labor rate time?
Is there a way through the asset importer, or another method, to mass link assets?We have 900 iPads that each have their own case that we want to link to each other. So it would be a 1:1 link for each iPad.
Figured I’d post here since the issue hasn’t resolved after 15 minutes.I’m working a ticket that has a device assigned through the spare pool. I’ve got the device and click on “return spare”iiQ is returning the spare to the pool but is not unassigning from the student OR recording that the action is complete, leaving the ticket in limbo as I cannot close it.
Hi there,we’re getting complaints that we’re sending too many emails out, and I’d like to know if there’s a way to perform an action and resolve a ticket at the same time, so that the customer only gets one email instead of two.Any suggestions? Thanks!
One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.
One of our secretaries has not been able to add additional users to notify on her ticket. No names appear when she starts to type a name. Any suggestions or questions?
Is it possible to add a “Set device status in Google” rule action to an On Schedule triggered asset rule? I’m not seeing it as an option. It only gives the option to change the asset status.I’m looking at creating a rule that automatically disables our unreturned loaner Chromebooks at a certain time after school lets out. I was hoping that a Google status rule action would exist in the on schedule triggered rules just as it does for all the other trigger types.
My district is new to Incident iQ. When logged in as an agent on the web, I’ve noticed that my notifications are not in chronological order. I have to click the bell, scroll down, and click “See All Notifications” before I can view the most recent notification. Is there a setting to change this?
I feel like this has been asked before, and I also feel like I’ve made it work before, but I can’t seem to find a post anywhere here about it. Can custom fields be added to ticket templates somehow? If not, I’ll post an idea with our use case.
After playing around with this option, it looks like only an admin can share a ticket. Is that correct? Is there going to be a change in permissions in the future that would allow someone to share a quick ticket with one of the coworkers or with anyone on their team?
I have looked and looked but cannot find where the Events module is enabled. I don’t have that option down the menus on the side. I have looked in the Admin section, but still can’t find it. Please, could someone let me know how to get access to make Events? Am I correct in believing that the only way to set up a reoccurring event is through the Events module?thank you.
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