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220 Topics
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220 Topics

JDoyle 08b52 osceolaschoolsObserver

Barcode scanner settings

When I scan a student barcode it has a P in front of the student number. How can I program the scanner, so it ignores the P. The instructions that came with the scanner don’t have that option.

JAiello 3501f07 sd13Observer

Not able to add additional users to a ticket

One of our secretaries has not been able to add additional users to notify on her ticket. No names appear when she starts to type a name. Any suggestions or questions?

MDEGENNARO 277330c fpsObserver

On the left side of my screen, I accidentally removed the Assets icon. How do I get it back?

SFowler 11770b7 egcsdObserver

Parts, Purchase Order, Search

In our district, we would like increased functionality in the Purchase Order screen. Right now the search feature on the page only searches the the PO number, and doesn’t search all other fields. We request that there is either all of the PO’s listed to be able to use “Ctrl+F” or be able to search the rest of the fields.

JDePue 543a351 ipsObserver

Set Working Days

We use iiQ at a public school, and have an SLA set to respond to tickets within two working days. How do we set the calendar so our breaks days do not count as working days?

zigeParticipant

Assigning a unique icon for issue categories — instead of a nondescript folder icon

Issue categories can be better differentiated with unique icons (e.g. a “wi-fi” icon for issues about internet, a “mouse” icon for issues about peripherals, etc.). This makes it much easier for users to find what they’re looking for!I started by creating custom issue categories for various models in Administrator > Issues. After creating the issue category, I noticed that if I hover my cursor over the name of the custom category, a “pencil” icon appears allowing you to not only edit the name, but select an icon for it as well! In the above example, I created a custom category called “* Internet” and assigned a “wifi” icon to it. However, I ran into an issue — the selected icon never appeared anywhere. I had hoped it might appear on the boring, nondescript folder icons on the ticket wizard, but no luck. In fact, I didn’t see this icon appear anywhere. Not even in this list of issues.What am I doing wrong? Thanks.

SMarion 490b5a6 purcellps

Cannot find KB category for article

Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article.

JSistenich 15014d1 unisObserver

It appears that IIQ is down? Can’t sign in, webapp side inaccessible.

ADeLacyParticipant

Broken Unsubscribe link in IIQ community emails

One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.

DWoerther 760845b ladueschoolsObserver

Web Notification Settings

My district is new to Incident iQ. When logged in as an agent on the web, I’ve noticed that my notifications are not in chronological order. I have to click the bell, scroll down, and click “See All Notifications” before I can view the most recent notification. Is there a setting to change this?

mwhiteContributor

How do I enable the Events Module

I have looked and looked but cannot find where the Events module is enabled. I don’t have that option down the menus on the side. I have looked in the Admin section, but still can’t find it. Please, could someone let me know how to get access to make Events? Am I correct in believing that the only way to set up a reoccurring event is through the Events module?thank you.

KAlbrecht 8706de4 southcountryObserver

Deny specific dates in a multidate request

How can I deny only certain dates within a multi-date request?

PMurray 328b4 ppsObserver

iiQ API access to list tickets and events

I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul

DWallis 434c1d brooklynContributor

Product Updates - Subscription

I subscribed to the product updates a while back and have not received an email notification but see there has been updates. Is anyone else running into this issue?https://community.incidentiq.com/product-updatesThanks,Dave

EWells 800c77b nacsObserver

I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated! Thank you, Eva WellsNACS Tech Department

AKramar 41778c5 wwrsdObserver

Triggered Text Message

Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!

CKent 563a94a sheldonisdObserver

Incident IQ logs

Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?

AHayes-AllenObserver

Fee Tracker for Mileage?

Has anyone set up fee tracker to charge mileage fees to clubs/teams that use District vehicles? We have our minivans set up as rooms in Events and want to be able to show an estimated cost before the “room” is reserved.

KBliek 4704ab7 newarkcsdObserver

PNG Version of the "Did You Submit a Ticket" IIQ sticker?

I received a sticker at an IIQ Lunch and Learn yesterday, and we love this logo so much that we’d like to use it in other places. Would it be possible to get a digital/PNG version of this? I was able to make one using my phone but it doesn’t look as good as the real version would.

JacksonJTObserver

Knowledge Base attachment file size?

Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).

angiejaegerContributor

Agent Certification

We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?

CLambObserver

Default Permissions For Agent Role

We recently went through the upgrade process for the Enhanced permissions model. During that conversion, the “GLOBAL - AGENT ROLE PERMISSIONS” appear to have been changed. Our policy that was converted contains only the “Submit Tickets” permission in the “Tickets” category. Not sure what happened during the conversion, but I am pretty sure we are missing several settings from the default.I would like to reset this policy to have the same settings that were default. Does anyone have a screenshot or list of the Default settings for the Global policy?There was a KB posting from @Hannah Bailey with screenshots of the Default Global Policies. I am pretty sure those are not correct for the Agent role. I would think “Work Tickets” would definitely be set for the default “Agent” role. Thanks,-Chris

jeremyjamesonObserver

Anyone having issues with Global Search not reporting against assets?

When we search against PO numbers that we know exist in Assets, we get no asset results. We can get around this by creating a view IF we know the location and PO number. Anyone else seen similar results?

SQi 630ddbd nashobaObserver

so many problems with iiQ platform nowdays

What is happening with iiQ platform? It has so many problems now, almost on weekly basis. It is frozen/spinning again 8:20am EST 10/9/2024

LEverage 8632f01 wcpsObserver

I want to export All Tickets with the Created Date included. I can filter by Created Date, but when I go to export the data into a csv the only dates I can export are Due Date, Last Updated Date, and Ticket Close Date. How can I get the Created Date included into the exported data?

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