Skip to main content

- - Knowledge Base
Events
Groups
Academy

New to the community? Introduce Yourself

2 years ago

Home
Community overview
Ask the Community
Other

Other

Find FAQ's, discussions, and best practices about topics outside of the main categories

216 Topics
761 Replies

When you subscribe we will email you when there is a new topic in this category

216 Topics

zigeParticipant

Assigning a unique icon for issue categories — instead of a nondescript folder icon

Issue categories can be better differentiated with unique icons (e.g. a “wi-fi” icon for issues about internet, a “mouse” icon for issues about peripherals, etc.). This makes it much easier for users to find what they’re looking for!I started by creating custom issue categories for various models in Administrator > Issues. After creating the issue category, I noticed that if I hover my cursor over the name of the custom category, a “pencil” icon appears allowing you to not only edit the name, but select an icon for it as well! In the above example, I created a custom category called “* Internet” and assigned a “wifi” icon to it. However, I ran into an issue — the selected icon never appeared anywhere. I had hoped it might appear on the boring, nondescript folder icons on the ticket wizard, but no luck. In fact, I didn’t see this icon appear anywhere. Not even in this list of issues.What am I doing wrong? Thanks.

SMarion 490b5a6 purcellps

Cannot find KB category for article

Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article.

JSistenich 15014d1 unisObserver

It appears that IIQ is down? Can’t sign in, webapp side inaccessible.

ADeLacyParticipant

Broken Unsubscribe link in IIQ community emails

One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.

JAiello 3501f07 sd13Observer

Not able to add additional users to a ticket

One of our secretaries has not been able to add additional users to notify on her ticket. No names appear when she starts to type a name. Any suggestions or questions?

DWoerther 760845b ladueschoolsObserver

Web Notification Settings

My district is new to Incident iQ. When logged in as an agent on the web, I’ve noticed that my notifications are not in chronological order. I have to click the bell, scroll down, and click “See All Notifications” before I can view the most recent notification. Is there a setting to change this?

mwhiteContributor

How do I enable the Events Module

I have looked and looked but cannot find where the Events module is enabled. I don’t have that option down the menus on the side. I have looked in the Admin section, but still can’t find it. Please, could someone let me know how to get access to make Events? Am I correct in believing that the only way to set up a reoccurring event is through the Events module?thank you.

KAlbrecht 8706de4 southcountryObserver

Deny specific dates in a multidate request

How can I deny only certain dates within a multi-date request?

PMurray 328b4 ppsObserver

iiQ API access to list tickets and events

I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul

DWallis 434c1d brooklynContributor

Product Updates - Subscription

I subscribed to the product updates a while back and have not received an email notification but see there has been updates. Is anyone else running into this issue?https://community.incidentiq.com/product-updatesThanks,Dave

EWells 800c77b nacsObserver

I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated! Thank you, Eva WellsNACS Tech Department

AKramar 41778c5 wwrsdObserver

Triggered Text Message

Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!

CKent 563a94a sheldonisdObserver

Incident IQ logs

Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?

AHayes-AllenObserver

Fee Tracker for Mileage?

Has anyone set up fee tracker to charge mileage fees to clubs/teams that use District vehicles? We have our minivans set up as rooms in Events and want to be able to show an estimated cost before the “room” is reserved.

KBliek 4704ab7 newarkcsdObserver

PNG Version of the "Did You Submit a Ticket" IIQ sticker?

I received a sticker at an IIQ Lunch and Learn yesterday, and we love this logo so much that we’d like to use it in other places. Would it be possible to get a digital/PNG version of this? I was able to make one using my phone but it doesn’t look as good as the real version would.

JacksonJTObserver

Knowledge Base attachment file size?

Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).

angiejaegerContributor

Agent Certification

We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?

CLambObserver

Default Permissions For Agent Role

We recently went through the upgrade process for the Enhanced permissions model. During that conversion, the “GLOBAL - AGENT ROLE PERMISSIONS” appear to have been changed. Our policy that was converted contains only the “Submit Tickets” permission in the “Tickets” category. Not sure what happened during the conversion, but I am pretty sure we are missing several settings from the default.I would like to reset this policy to have the same settings that were default. Does anyone have a screenshot or list of the Default settings for the Global policy?There was a KB posting from @Hannah Bailey with screenshots of the Default Global Policies. I am pretty sure those are not correct for the Agent role. I would think “Work Tickets” would definitely be set for the default “Agent” role. Thanks,-Chris

jeremyjamesonObserver

Anyone having issues with Global Search not reporting against assets?

When we search against PO numbers that we know exist in Assets, we get no asset results. We can get around this by creating a view IF we know the location and PO number. Anyone else seen similar results?

SQi 630ddbd nashobaObserver

so many problems with iiQ platform nowdays

What is happening with iiQ platform? It has so many problems now, almost on weekly basis. It is frozen/spinning again 8:20am EST 10/9/2024

LEverage 8632f01 wcpsObserver

I want to export All Tickets with the Created Date included. I can filter by Created Date, but when I go to export the data into a csv the only dates I can export are Due Date, Last Updated Date, and Ticket Close Date. How can I get the Created Date included into the exported data?

AKramar 41778c5 wwrsdObserver

Google Custom Attribute

Looking for help. Trying to export the name of a specific type of device into a custom attribute in Google. For example, a student loans a charger in the media center so the media specialist assigns them a “loaner charger” from our assets. The assignment of that device triggers a field to be populated and sent over to Google as a custom attribute. Thoughts?

amacObserver

How to move models (Software) from one catagory to another if read only

How move software from Software > Education / Learning to Hosted Solutions > Learning Applications ?All but three of my applications are in Hosted Solutions > Learning Applications. Those three applications are Adobe and Autodesk products. Not sure if it was an automatic setup. Is there somewhere to turn off the read only option? Or do I disable Hosted Solutions > Learning Applications and then create three new models?

AKramar 41778c5 wwrsdObserver

Automated CSV Report Export SFTP

Is there anyway to automate a csv export via SFTP from IncidentIQ? Any insight is greatly appreciated! Thanks.

PWalley 743d38b rps205Observer

incident IQ cetification

When I signed in to my account there was a pop up that had an offer to take classes to recieve certfication. I started it but signed ut before finishing, now I can’t find a place to log in to finish.

1
2
3
4
...
9

Page 1 / 9

Badge winners

Kathryn Carterhas earned the badge Inspiring Innovator
PBauchan 650c0fd mvsdhas earned the badge Chatterbox
DBrown 1738381 ccpshas earned the badge Problem Solver
JBrotherton 55091b0 k12khas earned the badge 2 Year Member
SBengry 73729c misdhas earned the badge 2 Year Member

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login

Login to the community

Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Careers
About Incident IQ
Platform Overview

Blog
iiQ Platform Status
Referral Program

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316

Copyright © 2024, Incident IQ, LLC. All rights reserved. Legal

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

Follow us: