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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

378 Topics
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378 Topics

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RWatsonObserver

asked in Assets

Assign owner to asset based on users assigned room

We have assigned rooms for our users such as staff. We also have rooms for our assets such as a LCD panel.How can I automatically assign the owner of the asset based on who is assigned to the room from the user. User details: Assigned room Device details: Room and owner ThanksRon

EPonce 740336f santapaulausdObserver

asked in Assets

Batch location move for devices

Got a quick question, we are doing a huge inventory data move and have checked in the devices to one site location. However, we want to move all scanned devices into our tech storage pool. The manual way would be to scan the device into the pool by the add asset function. That is great for small batches but we are looking at around 3k devices still left. Is there a way to use a csv template for a big device move?

Andrea NixonObserver

asked in Assets

Batch Check In and Out - Permissions

Do users still have to have the agent role to use the basic check-in and out feature or is there an update?

LREAGOR 54388e3 svilleObserver

asked in Assets

Bulk change Asset Type

Is there a way to bulk change Asset Type and have them update in the asset’s details? We can currently change an asset model’s Asset Type, but when we go to an asset of that model, it will continue to show the original Asset Type until you edit and save that specific asset... then it will show the new Asset Type.We’ve tried mass ‘set info’ to force an asset update, but the details still show the old Asset Type afterwards.It looks like our options are to edit/save each asset individually, or delete each asset and reimport them in.Is this a bug that can be fixed, or something that can be added?

RKleiner 55792fa rocklinusdObserver

asked in Assets

Moving Linked Assets

I have a Chromecart with about 34 (linked) chromebooks. How can I move (edit location) of that CB cart to another location (room) and have all the linked assets move with it? I can move the cart, but the linked assets (cb’s) don't move with it….?! Thanks

EBelal 97727e7 eacsnjObserver

asked in Assets

Is there a way to automatically assign assets to users?

Hello, Is there a feature in IQ where it automatically assigns a device to a user? For example lets say I have a new staff complete & sign an acceptable use policy form and then that assigns their device to IQ as an owner.

MattHenryParticipant

asked in Assets

Mobile Verification - Unassign

When verifying devices from the desktop site we can choose to unassign them which is handy as it makes sure we did actually turn in the device properly. However, when using the mobile app, it wants you to set the assigned person and doesn’t appear to let you unassign it.Am I doing something wrong? Can the mobile app verification process not ensure it is unassigned?If that is correct, would this be an idea request or a bug?

CWilliams 73d796 ewrsdObserver

asked in Assets

Give Agents the right to add and modify computer models

We would like our computer techs to add computer models and other devices to out IIQ system. How would we add this option.

GFranseth 400b11b butlertechObserver

asked in Assets

Strange behavior on new custom field

I have added a new field to indicate that an asset should not be replaced when it reaches end of life. It is called “Do Not Replace” The field is identical other than name to a field which indicates whether an asset is assigned to a student or not. Both are yes/no fields. Both are assigned to assets in Ticketing.Both fields appear on the edit screen for assets correctly. Both fields can be filtered on. However, when I search for the Do Not Replace field either because I am using Set Info to change multiple assets because I want to add it as a column, it is not found. The Student Machine field appears in all cases.For the life of me I cannot figure out what I did with the Student Machine field that is different from the Do Not Replace field to cause the differing behavior. Any advice would be appreciated. Thank you.

betekdocObserver

asked in Assets

Export Asset Created Date and who created it

I would like to create an export that shows the Asset tag and the date it was created and who created it. I see where I can filter by created date but I don’t see how to include created date as a column in the export. Is that even possible?

JWindell 960ef7a roundrockisdObserver

asked in Assets

Question about Start full sync and Push Data

What is the difference between the “START FULLY SYNC” and the “PUSH DATA” buttons under Google devices?

gilesfeltonObserver

asked in Assets

How to required Notes Comments Field on Asset Page

Under the Asset page there is a section with the heading Meta Information and a required notes comments field. I want to make it not required but not sure where to do that.

FGonzObserver

posted in Assets

Cart Device Setup / Naming

Hello,I’m new to the software, we currently just have the Asset module and I’ve been working on getting things setup. I know there was a discussion about how others setup cart environments but I wanted to follow up a little and ask a new off topic question.Currently I’m trying the “create a room” named my mobile cart and adding the Chromebooks, linking them to the physical cart which we have in the system as well.It looks great showing the list of 36 devices but we have them numbered and I was wondering if there is an easy way to look in a list view that can show a device name or custom field?I tried putting the device # under the Room which was called ‘specific location’ I’m not able to see that on my searches, to see which number each device is, I need to click on one and go into the device details.Reason this is needed is for our library that checks out our loaner computers, they are numbered and when one is not returned we disable them. The library will let me know that #5 needs t

JMoore Jr. 513b0f9 dcsirishObserver

asked in Assets

Importing CSV files

Hey, if I use the temple csv file and import it in, will incidentiq generate barcodes or it won’t because I am uploading the csv file.

SBroe 993af11 wcuusdObserver

asked in Assets

Spare Pool filter not showing up

We’re looking for a way to export our list of spares from our Spare Pools. I was initially thinking to just filter down all the assets using the “Spare Pool” filter, but it doesn’t look like that filter exists any more? I know I’ve seen it in the past and there is another post that involves this filter. Is this a bug? Or is there another way to filter down assets to get stuff from the Spare Pools? The reports in the Spare Pools aren’t exactly what I’m looking for either.

JWindell 960ef7a roundrockisdObserver

asked in Assets

Inserting date in Notes section

When I assign a device, I want to write to the Notes field of the device, “Assigned on (date)”. Is there a way to insert today’s date in that field, maybe with inserting tags of some sort? Thank you!

DChildress 70305c1 forneyisdObserver

asked in Assets

Scanning assets in iiQ Mobile App

I’m having an issue when using the iiQ Mobile App to scan device barcodes. I am using an iPhone 14 Pro, currently on iOS version 16.5. The iiQ Mobile App is on version 3.8.7.23052401. I’ve noticed that when I try to scan an asset, initially the focus is very blurry. However, if I move the device camera further away, the focus becomes more clear. I don’t have any issues with my camera outside of the iiQ app. Two of my coworkers using an iPhone 13 Pro do not have this same issue. Thoughts? Has anyone else had this issue?

jhumphreyObserver

asked in Assets

Delete/Rename Storage Units

Is it possible to remove and/or rename storage units? Some storage units were accidently created while importing assets. I can’t seem to find a way to edit them.Also, it seems the only way to see a list of all storage units is during the process of selecting the storage unit filter? This should be its own dashboard and management page like spare pools.

cgravesmcsdObserver

asked in Assets

Export Headers to Match Import Headers

Is there an asset export option that matches exactly the import expectations? I certainly may be overlooking the option to do this. I do realize this is a small change, but it seems this data should flow out of and into IIQ seamlessly. I have setup export views to be able to export our assets, make changes to owners, etc. en masse. The import asset function requires slightly different header values than any of the export options. “Asset Tag” with a space is exported while “AssetTag” is the expected import value. “Model” is the only export value whereas “Model Name” is the expected import value.

DRumpf 570102a apsbObserver

asked in Assets

Wildcard search removed?

We used to be able to search through our assets with a wildcard joker of % as in %123456 and it would populate all assets that matched. Now it ignores this. The removal of the feature had to have been recent as I showed someone this feature earlier this month. Are there plans to bring this feature back or is it gone for good?

andrew.smalleyObserver

asked in Assets

Check out asset to a room

Is it possible to check out an asset to a room rather than a user? Each year we have teachers who change rooms but the assets stay in the rooms (desktops, projector, SmartBoards)

ekangContributor

asked in Assets

Student loaner management

I am looking for ways to more efficiently manage our student loaner devices, both for daily and long term loaners. Daily would be for students who forget to bring their devices to the school or forget to charge their devices. Long term would be when the devices are sent out for repair. We have three tech centers servicing nine buildings. We currently use a combinations of Google Form and IIQ to keep track of our loaners. My hope would be to process everything within IIQ.

bclarkMentor

asked in Assets

First day of Storage Tracking

I feel like I'm spamming the place with questions right now 🤦‍♂️ We used storage tracking for the first time today. Overall it seems to work well but we did come up to an odd scenario.If the page refreshes, or if you open a partial box, it does NOT seem to recognize that the box has been partially used.For example, I have a box named WHS 1 with 10 slots that are full (see screen shot). If I go to batch check out and tell it I'm doing box WHS 1 it does NOT show that those 10 slots are already full. It seems to us since I picked an existing box it should show those slots as unavailable? I poked around site options but didn’t see anything. Has anyone else had experience with this.

EReeder 1475f98 weber

asked in Assets

Default View Columns

Is it possible to set default columns when creating new asset views? I often have to create views that have the same columns, and when I scan items in and use the bulk menu to put all selected assets in a new view, I have to manually go in and change the columns, like usual. Is there a faster way to do this?

JTichavsky 433b89d creightonObserver

asked in Assets

Good afternoon! How do I change the Source for a model from Custom to Incident IQ Catalog? Thanks!

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