Assets

We would like to run a report on students showing how many devices each student has been assigned throughout the year. I know that while looking at a user profile we can see device history but its such a pain to go through every student you suspect as having been through too many devices. When assigning new devices and replacement devices we should be checking, but it often gets missed by library staff and new hires.Is there a way to run a report that will generate this information for us? Bonus points if we can also see how many devices we assigned as just replacements. (Excluding first assigned device).

I am trying to put my schools furniture into incident IQ and having trouble when it comes to things we have a bunch of that don’t have or need a unique identifier. For example we have 50 teacher workstations, 700 chairs, 150 tables, etc, etc.. Under assets I would like to put the 50 workstations without having to create one and clone is 49 times, but I am not seeing any way to do this. I can add the workstation, but there is no way to simply adjust the quantity. I hope I’m just being my slow self and missing where this is, but it seems like there is no simple way to adjust it kind of like how adjusting parts inventory works. I hope this is also something obvious I am missing as I don’t understand why we wouldn’t have the ability to simply make it optional.I am thinking of a workaround by importing a spreadsheet since I could just copy and paste to quickly get the quantity that I need. I was also considering putting them in as parts which could work ok. 

Is there a way to assign multiple assets to one person within the same step? Could their be an option of “multiple assests”? I am finding that I am havnig to restart the process over for each assest that I am assigning a kid. I would like to be able to bring up this screen and scan all items to add.  

looking for steps on bulk deprovisioning of chromebooks

I need an easy way for our CTAE Teachers to inventory their items. They are switching from Destiny to IIQ, and I need the process to be similar. In Destiny, the items are checked out to a room, not a person. I want to do a batch check-in, but I must assign hundreds of assets to the teacher first and If that teachers leaves now I have to reassign all of these items. Keep in mind that the Inventoried items are things like Hammers, Welding Gloves, Ovens, Clothing, Airplanes, Socket sets, Toilets, you name it. I would like to assign the items to the room but Im not sure if thats possible. What's the best way to approach setting this up?

So I have a ticket requesting two assets which are laptops. The problem is that I don’t see a way to add more than 1 asset. Once I assign one laptop it does not allow me a way to simply add another one. I hope this something simple I am missing because it’s hard to understand why we can only assign a single item when it seems simple enough to just let us repeat the process. I can go to the user and manually assign multiple assets, but it’s not efficient. 

I would love to use the storage feature for the large inventory of devices we have in our warehouse.  My question is on removing them from storage whether it be 1 device or the whole box we will give them to the sites to issue to the students.  Therefore I need to remove them from Technology storage to another site but will not have an ID yet to assign them to.I also found that if you assign 1 device without going through Batch Out, it does not remove the item from storage.  Can this not be done on the asset itself?

     Hey! Whenever a student damages a Chromebook, one our techs will record this damage in iiQ by adding a fine for the student and asset in the Fee Tracker app. We then want a way to look at that physical device and know it’s one that still needs to be repaired.     For years, we will write “Replace Keyboard” or something short on a sticky note taped to the device so we can keep these laptops organized and separate. What’s a better way for us to do this? I know previous systems I’ve used have had the ability to print out a small label with a description of the ticket/repair that needs to be completed. Is there any way for us to do this? If not inside of IncidentIQ/Fee Tracker, then I’d be curious to open this up for discussion on how other districts are doing this.

Is there a way to edit the Asset Model in a record? Right now that field is blocked from changing.

Hello all, Is there a way to require the serial # field for assets? Thanks.

I might be missing something, but can I upload a sheet of assets that I want to delete?   I can import a list with location change and status change to “retired” but I want to also delete the assets.   All I can see is an option to do that, then bulk select them from the Asset Explorer and choose Other > Delete.  If I do that, I have over 1K Chromebooks as Status Retired, but I want them to move to Deleted Assets.  Is there another way? 

I need to select all chromebooks that start we a certain serial number. When I try and filter by serial number it want’s me to actually pick a device instead of the just being a filtering condition and showing me results on the main page. This wouldnt be bad if it didn’t cap you at 100 results when I need much more. Any ideas?

We would like to be able to see which agent/role made edits to an asset.  Trying to find way to create view or report that shows us which devices were edited by a user by date frame. 

what fields is needed to sync google Chromebook users to IQ asset owners so IQ displays the owner that is assigned in google and not have to update IQ manually? Or can we map it to have IQ update google with the assigned owner?

We have a large inventory of Student items and a “Return Specialist” that help with contacting parents/students to get assets returned.The Returns Specialist is not an Agent.But what Policy/Permissions can I apply to this person so they can see the status of Student assets? 

How do I setup our sites with automatic verification through Google Admin when any student logs into a Chromebook - these would be students that don’t have a Chromebook assigned to them so the Asset Owner field is “Unassigned” - is this possible?

I know there’s a way to make a model a “facility” asset, where the devices are not tied to specific person but rather a location. But is there a way to make specific assets of the same model do the same thing?As an example: we might have a model of Chromebook that we use (or an iPad). Some assets belong to a classroom and are not “owned” by any particular person, while some assets belong to specific staff or students. We don’t want to mark that model as a “facility” model, because then we won’t be able to assign them to specific people.If you can’t do this directly, does anyone have a workaround? Do you just leave those classroom assets as “unassigned” for the owner?

Is it possible to do this in IncidentIQ:Assign a device (such as a projector, smart board or Apple TV) to a room? Assign a Room to a User (teacher or Admin)? Have it possible that the teacher would see the device assigned to the room so they can submit a ticket for the device that is in their room?I am trying to set up parts (bulbs) for projectors.  We have around 10 different types of projectors and when a teacher submits a ticket for a projector not working, the Agent that works that building would know which specific bulb they would need to bring with them if it needs replacing.  If the teacher selects the wrong type of projector, the Agent would have to make multiple trips if they don’t have the correct bulb.

in API Get request for example:    https://tammany.incidentiq.com /api/v1.0/assets/of/2a1561e5-34ff-4fcf-87de-2a146f0e1c01?$  mean ?  what is the value after of/?

We don’t have Asset Manager and it isn’t possible for this year at least. How can I best associate 30 CBs to a cart and a cart to a room…  Custom fields have been mentioned…  Can anyone point me to instructions or give me a headstart on where to begin with this?

We’re looking to move our Chromebook assets over to IIQ for asset management. Does anyone have any helpful tips and tricks? Rules that were created for when they came in for repair etc.? Thanks for your time. 

Sometime back it looks like there was an issue with a data import on our Chromebooks through our Google Workspace sync. We ended up with duplicate Chromebook entries that have identical information. Same asset, serial, google ID, etc. Is there a way to merge these duplicate assets together so we can clean up our system and prevent confusion?

Hello group,We’re looking to move iPads into IIQ and want to know what the best practices are.  We use JAMF as well, but feel like IIQ would be best to link them to staff and students properly. Anyone care to share some tips and tricks? Any help is appreciated. 

Is there a way to assign a rule to a role that prevents from being able to assign an asset to a particular role?  Example; once a student is disabled in Azure, it gets a role of “no access”  however staff are still able to assign a device to that student. Can we prevent that accident? 

I’d like to map our student grade level listed in IIQ (synced from our SIS) to their Chromebooks so that when we assign students new devices throughout the year IIQ would automatically move the device to the correct OU. Is there anyway to do this?