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Tickets

Find FAQ's about Ticketing and favorite Ticketing workflows from other districts

  • 780 Topics
  • 3,261 Replies
781 Topics
D
driverwObserver
asked in Tickets
How to assign Multiple agents to one ticket?

We are new to this operating system and are wondering how we can get multiple of our agents assigned to one ticket.

1482
Patrick Bennett
R
RickyWallaceObserver
asked in Tickets
Customize printed ticket details

Hi,We have a user that likes to print out any tickets that she enters, to keep them in her records.  When creating the PDF however, it doesn’t show that she attached any files in the activity listed. Is there a way to customize what appears on the printed / PDF ticket?Thanks,Ricky WallaceEnterprise Network AdministratorInformation Technology ServicesSanta Rosa County District Schools

1121
Deborah Prosser
E
evan.heint
asked in Tickets
Bulk Ticket Uploads

I’m wondering if there is a way to upload or copy tickets in bulk. We have hundreds of devices that get enrolled, inventoried, tagged, and imaged each year. Creating a separate ticket with the same content for each one is numbingly long. I know there is a way to make copies with a limit of 20, but is there anything for mass submissions?

1531
JAdkins_iiQ
sbattis
Contributor
sbattisContributor
asked in Tickets
Reference ticket A from ticket B's notes?

Is there a way to reference one ticket from the comments and/or actions of another ticket? I’m hoping for something like the pingback behavior of GitHub issues and commits -- when I tag ticket A in ticket B, not only do I get a hyperlink to ticket A in ticket B, but ticket B also gets a reciprocal link back to ticket A. That would be the biggest win.But for now I’d just love an easy way to reference another ticket with a hyperlink.

582
sbattis
Contributor
J
jmdunklinr5Observer
asked in Tickets
Resolved - No Response from Requestor

Currently, when a ticket is resolved by an agent with Resolved - No Response from Requestor, the requester just sees that a ticket is Resolved. Is there a way to trigger a comment or an email to the requester that basically says, “We closed the ticket because you didn’t provide the requested information.”?

1801
Reesa Azar
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Tickets
How do I confirm or change an asset while working a ticket?

A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?

831
Deborah Prosser

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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