Skip to main content

Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 463 Topics
  • 1,957 Replies
463 Topics
O
OF90TechObserver
asked in Assets
Label printer options? - Dymo LabelWriter 450 discontinued

I know that IIQ officially recommends the Dymo LabelWriter 450 printer with the 1” x 3.5” labels. We have one and it works great. However, we are now looking to add 2 more label printers in our environment and the LabelWriter 450 model is now discontinued.Is there a recommended replacement for the LabelWriter 450 model? I believe the LabelWriter 550 would be the “new” model, but the reviews are pretty terrible across the board, mostly due to Dymo forcing the use of official Dymo labels, which have apparently dramatically increased in price.

5395
Kathryn Carter
C
CRoth 77076eb olsdObserver
asked in Assets
Searching for Multiple devices in a particular location

Hi Everyone,We are trying to see if there is a way to search for multiple devices in a particular location & wondered if anyone had a way to do this. For example we want to see if there is a way to search for all rooms that have both a projector AND a Television. I have been unable to find a way to search for X AND Y and exclude any rooms/locations that do not have both. Does anyone have a way to perform inventory searches to narrow when 2 particular devices are in a single room?Thanks!Chris

421
Kathryn Carter
D
DAdmin 230ef2b rsd13Observer
asked in Assets
Assets missing from profile page

Is anyone else having issues with assets not showing on the Users profile pages? Yesterday all the devices listed to a user that was located at the top of the page above the “Select File to attach field” disappeared. When you search the asset and filter by Owner the assets are properly listed but now you can no longer click on the asset on the profile page.  

521
Kathryn Carter
L
LMauldin 1232e9d levyk12Observer
asked in Assets
Issue when unassigning assets

When unassigning a device on the device details page, the device will show as unassigned but when the page is refreshed it will revert back to the previous owner that it was just unassigned from. This will sometimes happen 5+ times before it will stick. Has anyone else been experiencing this issue. It is causing significant delays or if not noticed it has caused errors in our data.

1038
Kathryn Carter
G
GarrenObserver
asked in Assets
How to assign assets to teachers who are assigned to a room.

Hey all,All buildings have rooms crafted/labeled in IIQ. At the elementary level, our CB’s are assigned to a room. Teachers are likewise assigned to room through Skyward. I would like to map CB’s in a room and assign them to a teacher automatically.Then, at the start and end of the year, I can craft “Audit Manager” rules that has teachers verify the CB’s in their classroom as part of our accountability process.I thought IIQ could link assets to owners of a room but I don’t know how that happens. Anyone have an idea? 

831
Kathryn Carter
A
AGodwin 5900a92 cumberlandObserver
asked in Assets
Assigning Assets to Rooms

Without having Edit rights, our users can not assign devices to a room.  We do not want to give them edit rights because they can change the funding source (ECF, ESSER,etc..).  Pull the room location out of the edit rights and let users “assign” devices to a room location within their school

1001
Kathryn Carter
M
Participant
MattHenryParticipant
asked in Assets
Custom Field Defaults

I am making a custom field for devices called Kiosk Mode. The goal is to affect the OU placement of devices in our Google Device sync based on the value of this field. Since I cannot filter by “field not set” the options on the select box are: - None - Kiosk Mode This allows me to edit our Google Device general settings so that if it is set to None they sync to the regular OUs and if it is set to Kiosk Mode the device will move to the Kiosk OUs (by school).But, I need to ensure devices being created have a default value of “None”. Apparently an Asset on Create rule can’t set custom fields.So, without the ability to filter by “not set” and without the ability to automatically set a custom field’s default value (either via a default value feature which doesn’t seem to exist or via a rule which doesn’t seem to exist) I’m dead in the water on this little change.I could set the filter on each OU placement rule to EXCLUDE Kiosk Mode… but if we add another type of Kiosk mode (like say a “Hage

1853
Kathryn Carter
Z
Contributor
Zane GrovenContributor
asked in Assets
Devices Following Students

We just changed up how we are running device handouts in our district for 5-12 graders, they will be getting their devices checked out to them for 4 years with no check-ins during that time, we are relying on audits to keep them in line. What we need to know is if there is a way for the device to follow the student based on the students location data? We have kids that transfer schools mid-year or the usual route of going from middle school to high school and we need these devices to automatically change their location when the students location changes. I’ve looked through several articles but I was unable to find any specific documentation or process on this.

1253
Kathryn Carter
KHowe
Contributor
KHoweContributor
asked in Assets
Spare assets with low notification

We are trying to set up a system where there is basically like a spare pool that would be located in the school office. The secretary would use that pool of assets (chromebooks) to assign out to students via the checkout feature. That new asset would then be assigned to them and the secretary would take in the broken device and check it in, not into the pool but then they put in a ticket.  What we would like is something where we can easily view what devices and how many are left in the spare storage area not yet assigned, and if possible, set up a rule or something to either open a ticket or send an email notification once the number of chromebooks available in that location gets to a certain threshold. We are set on the check-in/out segment but are lacking the experience with the system to set up a digital segment of assets for us in the IT office to be able to know when they need more.   On a side note, we would also be looking to use this same type of system for a daily loaner syst

381
Kathryn Carter
B
BMuren 467fea7 polkschoolsflObserver
asked in Assets
Asset - Owner search with Location choice with an automatic default location

in Asset Explorer, Assigning an Owner, Can the Location be set with a default location?

341
Kathryn Carter
bclark
Mentor
bclarkMentor
asked in Assets
General Jamf Information in Custom Views

We have the Jamf integration enabled in iiQ which is nice because once a day each asset is updated with the latest information Jamf provides (last time the device checked in, it's IP address at the time, etc.)Is there a way to isolate that information via custom views under assets?  

1124
Kathryn Carter
E
eaguirreObserver
asked in Assets
Asset Explorer

Can a staff role have the ability to view “Asset Explorer” with a custom policy that will allow them to view thier own location assets. This will be for a site Library media tech. Dont want to give them Agent access to avoid them from interacting with techs working on tickets.

841
Hannah Bailey
R
Contributor
RWatsonContributor
asked in Assets
Assign owner to asset based on users assigned room

We have assigned rooms for our users such as staff. We also have rooms for our assets such as a LCD panel.How can I automatically assign the owner of the asset based on who is assigned to the room from the user.  User details: Assigned room   Device details: Room and owner  ThanksRon

3076
Kathryn Carter
E
EPonce 740336f santapaulausdObserver
asked in Assets
Batch location move for devices

Got a quick question, we are doing a huge inventory data move and have checked in the devices to one site location. However, we want to move all scanned devices into our tech storage pool. The manual way would be to scan the device into the pool by the add asset function. That is great for small batches but we are looking at around 3k devices still left. Is there a way to use a csv template for a big device move?

1241
Kathryn Carter
A
Andrea NixonObserver
asked in Assets
Batch Check In and Out - Permissions

Do users still have to have the agent role to use the basic check-in and out feature or is there an update?

782
Kathryn Carter
L
LREAGOR 54388e3 svilleObserver
asked in Assets
Bulk change Asset Type

Is there a way to bulk change Asset Type and have them update in the asset’s details? We can currently change an asset model’s Asset Type, but when we go to an asset of that model, it will continue to show the original Asset Type until you edit and save that specific asset... then it will show the new Asset Type.We’ve tried mass ‘set info’ to force an asset update, but the details still show the old Asset Type afterwards.It looks like our options are to edit/save each asset individually, or delete each asset and reimport them in.Is this a bug that can be fixed, or something that can be added?

28410
Kathryn Carter
R
RKleiner 55792fa rocklinusdObserver
asked in Assets
Moving Linked Assets

I have a Chromecart with about 34 (linked) chromebooks. How can I move (edit location) of that CB cart to another location (room) and have all the linked assets move with it? I can move the cart, but the linked assets (cb’s) don't move with it….?! Thanks

1316
Kathryn Carter
E
EBelal 97727e7 eacsnjObserver
asked in Assets
Is there a way to automatically assign assets to users?

Hello, Is there a feature in IQ where it automatically assigns a device to a user? For example lets say I have a new staff complete & sign an acceptable use policy form and then that assigns their device to IQ as an owner. 

1283
Hannah Bailey
M
Participant
MattHenryParticipant
asked in Assets
Mobile Verification - Unassign

When verifying devices from the desktop site we can choose to unassign them which is handy as it makes sure we did actually turn in the device properly. However, when using the mobile app, it wants you to set the assigned person and doesn’t appear to let you unassign it.Am I doing something wrong? Can the mobile app verification process not ensure it is unassigned?If that is correct, would this be an idea request or a bug?

645
Hannah Bailey
C
CWilliams 73d796 ewrsdObserver
asked in Assets
Give Agents the right to add and modify computer models

We would like our computer techs to add computer models and other devices to out IIQ system. How would we add this option.

2241
Kathryn Carter
G
GFranseth 400b11b butlertechObserver
asked in Assets
Strange behavior on new custom field

I have added a new field to indicate that an asset should not be replaced when it reaches end of life. It is called “Do Not Replace” The field is identical other than name to a field which indicates whether an asset is assigned to a student or not. Both are yes/no fields. Both are assigned to assets in Ticketing.Both fields appear on the edit screen for assets correctly. Both fields can be filtered on. However, when I search for the Do Not Replace field either because I am using Set Info to change multiple assets because I want to add it as a column, it is not found. The Student Machine field appears in all cases.For the life of me I cannot figure out what I did with the Student Machine field that is different from the Do Not Replace field to cause the differing behavior. Any advice would be appreciated. Thank you.

285
Kathryn Carter
betekdoc
betekdocObserver
asked in Assets
Export Asset Created Date and who created it

I would like to create an export that shows the Asset tag and the date it was created and who created it.  I see where I can filter by created date but I don’t see how to include created date as a column in the export.  Is that even possible?

441
Kathryn Carter
J
JWindell 960ef7a roundrockisdObserver
asked in Assets
Question about Start full sync and Push Data

What is the difference between the “START FULLY SYNC” and the “PUSH DATA” buttons under Google devices? 

45411
Kathryn Carter
G
gilesfeltonObserver
asked in Assets
How to required Notes Comments Field on Asset Page

Under the Asset page there is a section with the heading Meta Information and a required notes comments field. I want to make it not required but not sure where to do that.

825
Kathryn Carter
FGonz
FGonzObserver
posted in Assets
Cart Device Setup / Naming

Hello,I’m new to the software, we currently just have the Asset module and I’ve been working on getting things setup. I know there was a discussion about how others setup cart environments but I wanted to follow up a little and ask a new off topic question.Currently I’m trying the “create a room” named my mobile cart and adding the Chromebooks, linking them to the physical cart which we have in the system as well.It looks great showing the list of 36 devices but we have them numbered and I was wondering if there is an easy way to look in a list view that can show a device name or custom field?I tried putting the device # under the Room which was called ‘specific location’ I’m not able to see that on my searches, to see which number each device is, I need to click on one and go into the device details.Reason this is needed is for our library that checks out our loaner computers, they are numbered and when one is not returned we disable them.  The library will let me know that #5 needs t

2769
Cozmo03
Participant

Badge winners

  • Problem Solver
    SBarge_iiQhas earned the badge Problem Solver
  • Incident IQ Administrator Certified
    JAdkins_iiQhas earned the badge Incident IQ Administrator Certified
  • Incident IQ Administrator Certified
    Reesa Azarhas earned the badge Incident IQ Administrator Certified
  • Incident IQ Administrator Certified
    Deborah Prosserhas earned the badge Incident IQ Administrator Certified
  • Incident IQ Administrator Certified
    ejones_iiQhas earned the badge Incident IQ Administrator Certified
Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316